We recently stayed at the Best Western in Banff and were originally scheduled to stay from Friday…read morethrough Monday. Unfortunately, due to unforeseen circumstances, we had to cut our trip short and leave early. Overall, we had a very pleasant experience. The room was exceptionally clean, comfortable, and well-maintained. We stayed in Room 311, which I would highly recommend. It features a private outdoor jacuzzi on the deck, a separate bedroom, a microwave, and a small refrigerator--perfect for a relaxing Banff getaway. One thing to note is that parking can be a bit challenging if you have a larger vehicle. Our truck exceeded the 5'9" height restriction for some parking areas, and much of the nearby street parking is reserved for permit holders. However, this was a minor inconvenience compared to the overall quality of our stay. What truly stood out was the customer service. Jay Ann, who was working at the front desk and is originally from the Philippines, was absolutely wonderful. She was warm, professional, kind, and very helpful during both our stay and checkout process. Her hospitality made a great impression on us. The hotel's location is another major advantage--it's within easy walking distance of downtown Banff, restaurants, shops, and local attractions. We would gladly stay here again and would recommend this hotel to anyone visiting Banff. Clean rooms, excellent service, and a good location made for a memorable stay.

Location/Vibe - Best Western Plus in Banff is at the edge of town. It is about 5-10 minutes walking…read moredistance from the town - shopping, food, coffee shops, boba, etc. For me, it's nice that it's not right in town. We did come during transition time, so there were not a lot of people to begin with. But it kept us away from the crowds. The vibe was business/family friendly. The decor and aesthetic inside/in the lobby is dark. It reminds me of those hotels in or nearby airports. The room itself is nice enough. I like the high ceilings in our room. It made it feel like we were in a cabin. Services/Staff - We had hot breakfast in their dining room and free parking. They had a fully stocked coffee/tea bar in the lobby available 24/7, which I enjoyed. I would go downstairs before bedtime almost every night to grab coffee and tea. The staff were friendly. They always greeted us whenever we saw them, answered our questions, and gave us assistance when we needed. Would I come back? Yes. I would stay here again. I would recommend it.

I absolutely adore this hotel!!!! First off, it's super weird that this is the only Marriott…read moreproperty in the area. I didn't know what to expect but I'm so glad I gave this a try. The town of Banff is filled with hostels, so it actually makes sense that this is a super chill place to hangout with good vibes. There's a ton of fun common space filled with games and couches. You can see storage lockers, bikes, and there's even a movie theater room. The check-in is at the bar where you receive a token for a free welcome drink. There's also a "food truck" which serves some food. There's a huge hot tub that's as big as the pool to relax after a long day of hiking. Location- It's right on the edge of town so it's super easy access in and out. Parking was just under 20 bucks but there's actually plenty of free street parking right behind the hotel. You can easily walk into town. Rooms- the rooms are adorable! They have a wilderness theme and they go all out on Banff. I could not believe the detail of the tiny crocheted moose head on the wall. So freaking adorable!! You can tell most of the rooms are designed to fit multiple people. The layout is probably a bit strange in comparison to a standard hotel room, but it's super fun for a mountain getaway. Loved all of the small details and the little connected patio. Couple small cons- the rug shed like crazy. My socks looked like they had a ton of dog fur. I remedied this by asking for a pair of slippers. I used the retro telephone and hit bedtime stories and got a long distance phone bill upon checkout; the front desk fixed it, but I thought it was strange. More pros- it happened to be my birthday, and I loved the personalized postcard in my room, along with extra drink tokens and goodies. Would definitely come back!

Love this hotel. There's an awesome pool and hot tub outdoors. The lobby is modern with lots of…read morespots to hang out. The rooms are decorated in an eclectic (expected for Moxy) but cozy style, and most importantly, the beds are comfy. We've stayed here a couple of times in Banff and were always sad when we had to leave.

Quite a few things went well. The swimming pool is pretty nice and there were barely any people,…read morethe gym looms nice but I couldn't go in:( The room was pretty nice, no dead or alive bugs seen, the beds were comfy, there was a nice TV with a bunch of channels (including Georgie and Mandys first marriage in one of them) which i found nice. A fire stick can also be connected. I didnt really have the food, cuz I went to banff and got food from the mickey d there. Overall very nice experience, there's also a mountain view in the rooms . The microwave and coffee machines also work and are nice .

Good food and overall stay was amazing. Friendly atmosphere, views were amazing. Rooms are clean…read moreand homey

This is a beautiful hotel in a beautiful location. It was a bit out of the way but with the free…read moretransportation around Banff, it was the perfect place to stay. We came in late from our Rocky Mountaineer train ride that day and headed in to relax and go for some dinner. We ate in their beautiful lounge area (some food pictures attached) for a light bite at dinner. I did get an opportunity to stop by the Farmer's Market and took adnatage of the transportation system here. The room was perfect for a two night stay and the staff here was wonderful. It goes without saying that the views out the window were like every where else, spectacular. We were very busy and therefore did not have much time to enjoy the amenities of the hotel. It really was just for sleeping and eating. Overall, they did a great job! Dinner at the lounge, and a wonderful buffet breakfast. ( A few pictures are also attached.) They really take good care of their guests. I was so surprised to read some of the lower star reviews. Are we speaking about the same hotel here? I do not trust low star reviews when the reviewer also has a low amount of published reviews. This was a fun place and overall did an excellent job with their wonderful team. KUDO's to the team at the Rimrock Resort Hotel

1 STAR -- RIMROCK MANAGEMENT NEEDS TO ANSWER FOR THIS…read more Rimrock management should be absolutely ashamed of how my daughter's wedding reception was handled. This was not a minor service issue. This was not one employee having a bad night. This was a complete failure by the hotel to provide the experience we paid for and, more importantly, a complete failure to understand what a wedding reception is supposed to be. We paid for the reception from 5:00 PM until 1:00 AM. What we got was a night of frustration, embarrassment, unnecessary security involvement and guests who ultimately felt so uncomfortable that they left around 10:00 PM. Three hours of a paid reception simply went unused because of the atmosphere created by the hotel. Management needs to ask themselves how they allowed this to happen. When our guests arrived, the reception room wasn't even properly ready. Tables weren't set. Name tags weren't out. There was no water on the tables. The easel for the welcome sign wasn't set up. And the BRIDE HERSELF had to set up tables at her own wedding reception. How can management possibly think that is acceptable? The bride should have been celebrating with her new husband. Instead, she was doing the hotel's job. Then came the treatment of our guests. The groom was refused alcohol because staff claimed he was drunk, despite the fact that he was sober. Guests were accused of drinking and driving. A mother who had not had alcohol in over a year went to her vehicle to pump breast milk and was followed by staff/security. A guest carrying an approximately 2-inch pocket knife was somehow considered enough of a threat to involve security. And throughout the evening, our guests felt like they were being watched. Security was monitoring people at a wedding reception where everyone was simply trying to celebrate. Staff repeatedly approached the mother of the bride telling her that people were being cut off because they were ordering doubles. Again, nobody expected the hotel to allow irresponsible drinking. But there is a massive difference between responsible alcohol service and making an entire wedding party feel like they are under investigation. This is where management completely lost the plot. You were hosting a wedding. Not a nightclub. Not a criminal investigation. Not a security operation. A WEDDING. These people were friends and family who had travelled to celebrate the bride and groom. Instead of making them feel welcome, your staff made them feel watched, judged and unwelcome. And the consequences were devastating. THE BRIDE AND GROOM NEVER HAD THEIR FIRST DANCE. THE BRIDE NEVER GOT HER FATHER-DAUGHTER DANCE. Those are once-in-a-lifetime moments. You cannot refund them. You cannot reschedule them. You cannot apologize and give them another chance. They are gone forever. And management needs to understand that. You didn't simply provide poor customer service. Your handling of this reception contributed to an environment where the celebration effectively fell apart. People began leaving around 10:00 PM, even though the reception was paid for until 1:00 AM. Imagine paying for a wedding reception until 1:00 AM and having your guests so uncomfortable that they're gone by 10:00. That should be an absolute embarrassment to management. My daughter and her husband deserved to spend their wedding night surrounded by the people they love, dancing, laughing and celebrating their marriage. Instead, they had to deal with hotel staff, security, accusations and a reception that never became the celebration it was supposed to be. The bride even had to help set up the room herself. Management failed this couple when they were supposed to be taking care of them. And I want to be very clear: This isn't about wanting special treatment. It's about expecting the basic service that was paid for. It's about expecting a hotel that hosts weddings to actually be prepared for a wedding. It's about expecting guests to be treated respectfully. And it's about expecting management to understand that a wedding isn't just another event on a calendar. For the bride and groom, this was their wedding day. They only get one. Rimrock management should be asking themselves: How did a wedding we were paid to host until 1:00 AM end with guests leaving at 10:00 PM? How did the bride end up setting up her own reception? Why did the groom get accused of being intoxicated when he wasn't? Why were guests accused of drinking and driving? Why was a mother pumping breast milk followed to her vehicle? Why was security making guests feel uncomfortable at a wedding? And most importantly: Why did the bride and groom leave their own wedding reception without ever having their first dance? Those are questions management needs to answer. An apology after the fact won't give my daughter her first dance back. It won't give her father back the dance he never got. It won't give the bride and groom back the h

Love this hotel. Amenities nearby, spacious room, hot water was great. Staff are friendly. The…read morerestaurants in the hotel are lovely. Just hate the flat pillows. Nice balcony.

Staff were very friendly, and the rooms were decent. My only complaint was the air…read moreconditioning--the airflow was very weak and didn't make much of a difference. Fortunately, the rooms have balconies, which helped with ventilation. Despite some construction during my stay, the property was still enjoyable overall. The pool and hot tubs were clean and spacious, and there was also a steam room and a small fitness center. Overall, I would recommend.

Canoe Hotel and Suites - Banff, Alberta…read more Following the itinerary created for me by Rail Expert Kevin Guadagnoli through Amtrak Vacations, I left Jasper and headed to Banff, aboard a tour bus operated by Brewster Transportation. While I was not able to participate in the 9-hour excursion to the Columbia Ice Fields that Kevin had booked for me (I was late when that tour departed from my hotel to Jasper via the Ice Fields to Banff), Brewster offered a bus direct from Jasper to Banff, sans icefield exploration, for CA$168, and I arrived in Banff in late afternoon. As had been the case throughout this custom-built trip, Kevin did a great job of choosing my hotel in Banff: he booked my room at The Canoe Hotel and Suites, in the heart of Banff. The Canoe Hotel appears to get its name from the structure itself, which consists of four levels cleverly arranged to look like canoes. The room included a gas fireplace, and a spacious balcony on the fourth floor. My room was within a few minutes' walk to three heated outdoor pools, a sauna, and an outdoor fire area. I found the hotel to be an impressive presence in Banff. Located in Banff's Uptown District (on Banff Avenue), the Canoe is within a ten-minute walk of pretty much all of what Banff offers. The hotel houses Sudden Sally, a full-service bar and restaurant with outdoor and indoor seating, and beautiful vistas wherever you look. It's adjacent to The Otter Hotel and its restaurant, Good Folks, which likewise offers a full-service bar and restaurant. For the budge-minded and for those who crave honest-to-goodness root beer, there's an A&W directly across the street from the Canoe. Front desk staff were uniformly friendly and helpful. Upon my arrival the staff double-checked my reservations for trips scheduled for the next two days - one to visit Banff's glorious waterfalls and one that would take me from Banff to Calgary on the last day of my vacation. Included with the room were two passes allowing me to use local transportation to visit more of the village. On my second day there I joined an 8-hour excursion to nearby waterfalls, and on my third day I completed my vacation joining a 2-hour bus trip to Calgary Airport.

What a gorgeous hotel. We liked how you can park right outside your suite. The views were…read morespectacular and everything was calm and peaceful. The tea options in the lobby were so nice, we really enjoyed relaxing with a cup of tea and soaking in the views. It was fairly spacious and the amenities were great. Can definitely see us coming back.

Our stay was unfortunately overshadowed by a serious incident involving our room and personal…read morebelongings. After spending our first night at the hotel, we left on our second day to explore the Canadian Rockies.  When we returned around 8:00 PM, our room key no longer worked. Upon speaking with the front desk, we were informed for the first time that we had been moved to a different room. We had received no phone call, email, text message, or any other notification regarding this change. Naturally, we were upset and concerned, assuming we would now have to move all of our belongings because our original room had been reassigned to another guest. A staff member accompanied us to the new room where we discovered that hotel employees had already packed and moved all of our personal belongings without our knowledge or consent. The situation became even more concerning when I requested access to our original room to retrieve our passports from the safe. When we entered, the safe was open and the passports were gone. Learning that hotel staff had accessed our safe, handled our passports, and moved all of our personal belongings and valuables under management authorization without informing us was deeply unsettling. The front staff eventually found our passports, and luckily none of our valuables were lost. No matter how beautiful the property is, guest privacy, security, and trust should be non-negotiable. Having our room changed without notice, our belongings moved without consent, and our passports removed from a safe left us feeling that our privacy was not respected. For that reason, I cannot recommend this hotel and would not stay here again.

The Malcolm hotel was the place that my wife choose for our vacation in the Banff area. They are…read morelocated in a beautiful area of Canmore in a area called Spring Creek. Reservations on their website were confusing as their room descriptions were not very good even after reading the room description. After making reservations, I called them verify that I had reserved the room that we wanted. When I told them that we wanted a room on an upper floor, I was told that an upper floor room would not be a problem. Upon check in, we were given a room on the first floor directly in front of their firepit near the swimming pool. My wife hated the room because she felt she had no privacy and did not want people looking in. It was like we were in a cave as my wife wouldn't open the curtains. I had no choice but to complain to Ihor and Ellie because I didn't want my wife complaining to me throughout our stay. I explained that I had called and wanted a room on a upper floor. Ellie was able to take care of me and was able to upgrade us to a better room the next night. The new room was significantly larger with a king bed. It had a sofa bed. The bathroom was much larger and had a hot tub that we didn't use. The room had a bar area. It was very nice. The hotel had a large gym with treadmills, ellipticals and bikes for cardio. They had some machines and dumbbells for weight lifting. The equipment was a little old but in working condition. Wipes and towels were available. The Malcolm is not affiliated with any of the big chains. I did not have any status here. No free breakfast for me forcing me to go to local restaurants. They do have the "Stirling" restaurant in the hotel that serves breakfast, lunch and dinner. We got off to a rough start the first night. But, Ihor and Ellie listened and were able to rescue me from a potentially angry wife by putting me in a better room.

This hotel is conveniently located in downtown Banff, close to restaurants and a supermarket…read more Our room was spacious with a contemporary vibe. I especially enjoyed the Nespresso machine, and noticed that the coffee pods were refilled daily (not always the case in other hotels). There is a fridge and if you need a microwave, you'll have to use the one downstairs. Breakfast was buffet style and varied, more than enough for us to start the day. Unfortunately, the setup is not convenient when the room gets busy, lines forming quickly. Also, the space is pleasant enough but located in the basement, and I always miss real sunlight. Parking is free but when we visited the lot was full a couple times and we had to walk a while in order to park in designated areas on the street where you could leave your car overnight without any risk of being towed. The lobby is shared with a coffee shop, which I usually find a good idea. Except that the space is too small for such a setup, and hotel guests often didn't have any room to sit when the chairs were used by the coffee shop clients. That lobby was often loud and busy during the day. Still, we'd likely go back for the great location and friendly staff.

Comfortable mid size lodge right on edge of town center, convenient to walk everywhere. Good…read moreservice. Lobby has seating but not big and tend to get filled as it's connected to a small cafe. Room is modern, simple tasteful decor, but small without much extra space or storage units. Good lighting. Balcony, some have better views. Double rooms have 2 full beds. Comfortable 4 pillows. Bathrobes. Small table with 2 chairs. Shower only no bath with sink separate from shower/toilet. Two outdoor hot tubs, sauna and steam room. For 2+ day stays can get free coffee or tea voucher if hanging the white bark card on door for no cleaning. Excellent breakfast, a bit varied meat option day by day. Can generally get a table even during peak times. Ski locker room (access with room key) has chains to wrap around skis (longer ones for boards) and a small lock like one you use at the gym will fit if locking is desired. They will loan you a lock with a deposit. Most people don't lock anyway. Outlets not the most convenient - all close to the floor but the alarm clock has two USB charging ports. Electric tea kettle is convenient and there are small ceramic mugs provided. Location is very convenient. Large grocery store IGA just two blocks away and the Dollarama in the Cascade shopping center a block further is a fun place with good deals on snacks and odds and ends.