I am very upset by the rude behavior that I got from the service man who called me roughly 3 days after I called in asking for questions about expenses for a job like this the girl told me over the phone that it would be $225 just to look at the job and I said unless the wall is ripped open, how can you see the job now you would think her reply to that would be well. We use cameras but no, she didn't say anything like that. She also didn't say that the $225 would apply towards the job and now this guy calls me and says that I upset her that I was rude to her and I'm just trying to see how I can afford to pay these people to do the job and again she never said they use cameras when they come out. I was entirely open to hiring these people why it is they couldn't just have a conversation with me and explain to me the camera system instead of blaming me for having done something. I mean, let's say the worst case scenario I was having a bad day and I was less than adorable to her since she didn't tell me anything about the camera system and she was so fixated on the $225 that I had to pay with no promise of anything. How am I the consumer the bad guy clearly you'd be better off having no knowledge of anything not being an inquisitive person, not asking questions that are within your rights, but there are simple answers to like that they have cameras but no if you do that, you're gonna upset the lady on the other end and then you're gonna get scolded by her boss three days later on a perfectly beautiful day . It's ironic that he told me I was being rude when he was more rude to me on the phone then I think I've ever been treated by anybody including the insurance agent in India that had no answers for me. My business is almost always entirely on the phone so first impressions are important. People need to listen to each other and I listen for details and that girl said nothing about cameras, which would've completely put me at ease, but now I'm the bad guy so unless this boss of hers is open to the idea of bettering themselves figuring out a way for his employee to not get upset by innocent questions Then I don't know the answer. I am extremely sad. The idea that someone I've never met or a business I've never worked with can have such an effect on me to have me write this review just to prepare the next person to have a tougher skin than myself. If after now this business is upset with me I will only say that I'm a forgiving person, and I will presume that we all are just having a tough time this morning and I would still as of yet be open to them doing the service for me I don't hold grudges, but there are two sides to every story, right . I would happily change my rating if there is any sort of resolve and I'm not blamed for everything. The upset girl on the other end of the line who is fixated on just saying it was their policy is $225. She never mentioned cameras and that would've been an important detail to have conveyed to me and would've made all the difference in the world read more

I'm a real estate broker and we just had a home inspection that found a leak in the chimney of a A framed home in the Bend Area of Red Bluff. I called numerous chimney cleaners but none were interested or capable for such a large chimney. So I contacted the Home Inspector Carlos Pasillas at HouseMaster and he recommended the Fire Place. It took one quick call to the Fire Place to schedule a level 2 inspection to evaluate the issue. Its not cheap by no means but the report provided is beyond expectations. detailed, precise and thorough report with numerous options for repair or replacement for a woodstove and a 30" plus high chimney. I'm also impressed by their pre inspection notification prior and the day of and preparations needed like no fires prior. This form of customer service and communication is greatly appreciatted read more

"The Fire Place" was quick to scheduled an appointment. Tanner was here at scheduled time and was very personable.Tanner cleaned my free standing stove and took precautions to eliminate excessive dust from entering my family room. I had several questions regarding how to use my stove more effectively which he happily answered. He was knowledgeable and helpful and I appreciated him taking the time to explain each of my questions thoroughly. Tanner also scoped the fireplace after he was done and supplied a report with photos to my email address allowing a visual of work completed. I'm very satisfied with the work and will ask "The Fire Place" back again next year. Peace of mind is important to me when I start burning wood in my stove each winter, I'll start with a cleaning from "The Fire Place". read more

We bought a pellet stove several years ago from a place in Redding. Have had NOTHING but problems with it. Started working with a place here in Red Bluff to get it fixed. The person we were working with no longer worked there and they gave us the name of the company they now use, The Fire Place (530)999-5444 and they came within 3 days of the call. They were AMAZING to work with!! Great team ( sorry did not get both names, only Phil) but they came in, got to work and fixed the stove!! I would call them again ANY time to work on our stove. After fighting for 2 years to get it fixed right, we are extremely pleased with this company and highly recommend them. Dan and Joann read more

We were having a problem with our fireplace. So I contacted the folks at THE FIREPLACE. I got an appointment in reasonable time. Lexi is a sweetheart taking time to work with us. She contacted me before Tanner headed our way and let us know. Tanner got here and went right to work. Of course he had to give our 4 legged greeter a treat. Tanner now has a new BFF. He took the unit apart and checked everything, did some cleaning and adjustments and made an observation about the Flue Cap on the roof. Anyway the unit is working now and we couldn't be happier. We now have a new trusted business to call when having issues. Thanks Tanner, Lexi and all the folks at the FIREPLACE read more

We have had our wood stove for 18 years. It had never been professionally cleaned or inspected. Tanner came out and completely cleaned my stove, exhaust pipes and the floor around the hearth. He shoved me pictures of things that will need attention in the future and gave me a timeliness for suggested repairs. Now I can have fires this winter without fear. He left the house cleaner than when he arrived. I will use them again and again and refer anyone I know that wants quality, reliable, honest work. Thank you so much for your services. read more

Excellent Service! The technician, Tanner, was on time, professional, friendly and very knowledgable. I was not sure if I could use my wood stove. He serviced the stove/pipe, explained what I needed to do in order to be compliant with safety regulations, and presented a detailed solution! The process was smooth from the beginning to the end with the office staff replying to my request within hours. I would highly recommend "The Fire Place" to everyone; especially before lighting those stoves up for the winter. read more

the customer service is excellent. We had Phil tech who found the problem. Then Tanner the second tech which not only installed the part but also explained everything. Fast and very professional. Rates were very reasonable. Love the way they notify you that a tech is on the way with a picture of the tech! I spoke with over 5 different fire place companies that couldn't figure out how to fix my Blaze King. The Fire Place will figure out the problem and fix it fast! Highly recommend The Fire Place! read more

They cleaned my dryer vent. Service was quick and I feel thoroughly informed about the condition of my vent and vent cover. They also gave me "before and after" airflow measurements. Both guys were extremely meticulous about keeping my house clean. (Not sure they use two on every dryer vent job, but my vent is on the roof.) Also, the person I spoke with by phone to schedule the service was very business like and made sure I understood what would happen and how much it would cost. read more

From scheduling inspection and cleaning to providing a written repair estimate, to scheduling repair, to showing up on time as scheduled, to completing the work in the time estimated, to quality of workmanship and materials, to clean-up afterwards, Tanner and Anthony (both as personable as can be) were absolutely top-notch. To me, I was buying safety and peace of mind and they provided it in spades--and at a reasonable price. Thanks much guys! read more

The Fire Place has the best customer service. They call before they will be at your location. They cover your floors to keep them clean and they are so polite. One of the employees was kind enough to help me get my freezer drawer back in the refrigerator. I recommend them for their professional work. I won't use any other company. I trust them!!! You won't be disappointed in their work. read more

It is good to know that there are such good companies as The Fire Place! Our wood stove needed inspecting and cleaning as well as repairs to our mechanical sweep. The chimney specialists were professional, efficient and on time and at a very reasonable cost. In addition the specialists were personable and friendly. I have found the professionals to take care of our wood stove and chimney. read more

We needed to have an evaporative cooler replaced on our home. A friend recommended The Fire Place. Tanner and Phil, the owners, came out to take a look and give us an estimate for the job. They evaluated what needed to be done and said they could do it that same day. The job was done in a timely and efficient manner. The site was cleaned and they disposed of the old unit. Great guys. read more

Had stove that was pretty plugged with soot, was able to give an appointment for the following morning. The gentleman came, he was clean and professional. He cleaned the flue, cleaned the stove and cleaned up after himself. I was very satisfied with his work and would recommend The Fire Place to anyone who would listen to me. Thanks the The Fire Place. read more

Phil and Anthony were very knowledgeable and thorough when it comes to fireplace installs, they were able to inspect and write me up a quote for our new fireplace insert and also cap the chimney's for my fireplace that were unused. I would highly recommend them if you're thinking of having your fireplace inspected and or replaced. Thanks again read more

For our review: The Fire Place staff were friendly, reliable, and knowledgeable. They gave us a full inspection and cleaning from top to bottom. They were respectful of our home and left zero mess. We even got pictures we could use in the sale of our house! We highly recommend you call Tanner and Phil at The Fire Place, you won't regret it. read more

I called and they were able to fit me in the next day. Tanner came out and took his time to really check everything out. He went over everything with pictures so I could see what the damage was. He fixed everything that needed to be done before the rains come and suggested other repairs for later. He was very friendly and professional. read more

The technicians sent an e-mail prior to coming which was helpful. They were clean, efficient & did a great job cleaning our pellet stove. They resolved an issue we were having & showed us pictures of the conditions, before & after cleaning the flue. We highly recommend this business! Pricing was very reasonable as well. read more

Just finished having The Fire Place at our house and they did an incredible job. We had never used our fireplace in the home we recently bought. They did a full inspection, provided before and after photos, and cleaned everything without making a mess in the house. Great job Anthony Quintana! read more