Brian from Chim chimney is the man! He always shows up, is trustworthy for my fireplace and all of…read moremy clients and I'm happy to recommend him whenever I can. He even showed up on a busy weekend to fix a stove for some friends of mine. There is nobody locally that knows more about stoves and fireplaces. I highly recommend Chim Chimney

I needed my gas stove cleaned and didn't know who to call. I tried chimney cleaning hoping they did…read moregas as well. I was so excited to find that they do all gas, wood and pellet stoves. The cleaner Brian showed up on time and went right to work. He cleaned it and got all the white yuck off the glass. He even did something to make that stuff not collect like that! I'm very happy with their service and the price was good too. I even got what they call a service agreement which means I will be notified by them next year to get on their cleaning schedule and that will get me a discount. Yay for this company and a big shout out to Brian!

Joseph came out the day we scheduled a chimney cleaning. He was able to ease my husband's concerns…read moreas we had a very poor job done last year with another company. He was wonderful and explained all that he was going to do and did it. I will have him come out next year for the same. Thank you Sue

I was pleased with how quickly they responded to my needs and how knowledgeable and helpful they…read morewere.

I was excited to have a professional clean the fireplace despite the hefty $350 price point…read more Unfortunately, I just paid a $150 fee despite no service being performed. Lindsey, who scheduled the appointment, was professional and explained that they serve one area on specific days, which is why it took weeks to get on the schedule. I made a mistake when I received a reminder text stating that no fire should be burning within a 24-hour window. I immediately called the morning of service to inform them that a fire had been going the night before, since their policy indicates that would prevent service. Despite my attempt to reschedule, I was told it was okay, that they would come later in the day, and that it would be fine. Instead, Rodney came while nobody was home, refused to service the fireplace, and left it partially disassembled. Lindsey later called to reschedule and did not mention any fee. Two days later, we received a surprise invoice for $150. At no point during scheduling or phone calls was this fee mentioned. It was only after I questioned the invoice that I was told it was in the fine print. I had been upfront and gave them the opportunity to reschedule, but they chose to come anyway and then charge me afterward. I paid the fee, but the experience felt untrustworthy--especially because Rodney claimed the fire vents were not opened as instructed. Because we were out of town, I believe he assumed he could say that without question. However, I had video evidence showing that I paid someone to follow his instructions exactly and open the vents. When I confronted him with this, he became defensive and said it didn't matter and that I would have to pay regardless. I offered an opportunity to resolve this privately, but the trust was broken, and it became clear they felt empowered by the scarcity of chimney sweepers in this area. Fortunately, I found another chimney sweeper and was able to create a safe environment without any hassle. I wouldn't recommend this company unless you truly have no other option.

Rodney and Isiah were amazing. So professional, kept the house spotless during the sweep, and were…read moredone in less than an hour working as a team! 100% recommend!

They installed the new internals for the chimney and a new wood stove. After two weeks the wood…read morestove stopped burning wood and they have not responded to my call or emails. They appear to be purposely ignoring me.

Quick response. Oscar did a thorough job of cleaning and inspecting our Lopi wood stove. We will…read morehave him come back every fall.

Contacted regarding chimney cleaning. Responsive, prompt, on…read moretime, attentive, friendly, reasonably priced, prepared, will use again. Think that covers it!

Corbin is such a hard worker and I don't think there's anything he can't do!! Well done Corbin…read moreremoving debris from under our house

Joseph was so helpful with our chimney! He came out in the fall to clean it and educated us on the…read morestructure of the fireplace. Today he returned and helped us with an unforeseen problem we faced with the chimney. We will definitely have him back next year to clean the chimney after the winter!

Had Joseph out to clean my chimney . He did a great job. My chimney is 21/2 stories. He laid out…read moreseveral tarps to catch any soot and got right to work. Was done in an hour. He even cleaned the glass in my stoves door.

They did a great job replacing my old chimney and pipes , all work well done , efficient and…read morecleaned up afterwards Bob mt Shasta

Our annual scheduled cleaning went extremely well. Our technician was efficient, polite and…read moreknowledgeable about our wood stove model. While on the roof cleaning the chimney, he found some small areas that needed to be resealed around the base of the chimney and did so. We appreciate the photos that are taken to show us before and after views of our system and all the advice about what kinds of wood to burn and correct operation of our wood stove. We highly recommend Holy Smoke; not only is it a good place to buy a wood stove but follow up cleaning and care of the stove is thorough and complete.

As one can imagine this trade is not for the faint of heart and even though we have met many great…read morechimney sweeps none have offered this level of service, followup, punctuality, and professionalism we received from Phil and the staff at The Fire Place. Phil's attention to detail and cleanliness are difficult to say the least in the trade of cleaning suit and tar and ashes from metal, but darned if he wasn't able to finish up without us knowing he was even there. thanks again Phil. If we ever need anything fireplace related etc you will be our first call.

Excellent service. Easy to make an appointment. Technician…read morecalled to confirm and asked if early on my appointment day would work. Which it did. Very polite young man named Anthony arrived with a warm greeting. Explained the service, put down drop clothes and preceeded with cleaning. When finished he cleaned up, sweep the entire area very well. Then showed my all of the before and after photos of the chimney, spark arrester, inside of the fireplace. Took payment. I'll never go anywhere else. Extremely happy with The Fire Place and recommended them HIGHLY.

I was extremely pleased with the outstanding, comprehensive safety check and service performed on…read moreour 25 year old Columbia Bay Quadra-Fire freestanding gas stove. The two service technicians, Tyler and Russel were impressive, competent professionals, who brought our stove back to top working order. I was also impressed during my phone conversations with both Mindy and Kaylee, when I called to arrange for the service. I learned that both the Chimney Sweep operation and Northcoast Hearth and Stoves are affiliated and they are family owned businesses. It was very clear to me that these good folks take pride in serving their customers well. They have earned my respect, "5 stars+" and I will not hesitate to call on them in the future. I will also recommend them to my friends and colleagues. Steve S. Arcata, Ca.

It took 2 weeks to get my call back but considering the time of year not surprising…read more The Dec quake caused my fireplace insert to stop working [no smoke out the chimney]. Anyway I was expecting a big bill and the replacement of the stove pipe inside the chimney. Showed up on time, Turned out the flue was blocked with debris that got knocked loose in the quake. For a modest fee I now have a cleaned stovepipe and unplugged flue in about 1h. I am very happy. Quick, Friendly very professional no mess to clean up. :) I will not hesitate to have them out again and recommend them.

He came to my house, did a brief inspection through the living room fireplace by placing a mirror…read moreto see the chimney. Then he told me the chimney was totally clean, nothing to sweep. I was delighted. I told him I was willing to pay his trip to my house, he said $100，I thought it was bit too much, but didn't argue, said yes. I was going to pay him right there and then, he said he would notify his niece and set up an account and send me the bill. Two weeks later, the bill was sent through emai, charging me the total amount $250. I called and emailed many times disputed the amount, no answer and no response from them. I also sent them a letter with a check of $100. And they sent the email again and again with the same amount of charge, threatening if not paid in full, an interest of 20% would be added until the bill was paid! they never answered their phone. It is a scam and total ripoff!

My stove was not drawing correctly and when I called Chimney Doctor I asked them to send either the…read moremanpower or equipment to move the wood stove. Their employee showed up alone and repeated the diagnostic steps that I already had done and did not bring the equipment to move the stove. When I overlooked the work being done, I distinctly smelled alcohol on this man. While he was almost done he charged me $200.00 service call fee and said he would have to return. I just wanted him out of my house as he was complaining obnoxiously about the work his job required. I should have called the CHP and reported his condition. When I called the owner, she was apologetic and promised to return my check. She acknowledged some issues with the employee and thanked me for not reporting him. The check and my calls were never returned. I called the other chimney service and got professional young men that fixed my wood stove.