From start to finish, Shawn and his team were courteous, helpful, and knowledgeable about our new…read morecement patio install. Very good communication from them and a great price. We highly recommend Upright Fences Downright Patios, even the city inspector said they did outstanding work!

If you are looking for a reputable fence company that will stand behind their work and is honest…read moreand professional- THIS IS NOT THE PLACE. Ever since installation there have been multiple issues with the owner of this company, Shawn Bosi. We had a fence and drive-gate with posts installed last May 2017. We had requested the gate to have two even sides and arches and to close in the middle. What we received was two uneven gates in length and arches that were nowhere even. I then contacted the owner Shawn and he advised that one gate was made wider so one side could be left closed and a car could be driven through. This excuse was laughable as i sent him pictures of a car trying to fit through the space with the one side closed. We finally just agreed to have him to redo the arches. We moved on from the rest and called it a day. However back a year ago, I still would have never recommended him. He WILL NOT CALL YOU, this guy only texts people. And when you raise a concern after installation, he gets so defensive i cannot stress enough how unprofessional this man is. I am more than reasonable and told him i just wanted to get some clarification on what he was able to do. NOONE IS ABLE to get this from text messages. If you respect your customers and want repeat business pick up the phone and call them like a grown man. Forward one year and our drive-gate has literally fallen apart, the posts have cracked and the bolts on the gates have stripped from the posts. This has caused the gates to completely fall off the posts. The latches they used also deteriorated within the first 8 months causing my father and I to have to replace them. I had the work looked at by industry professionals and they stated the gate did not have proper support or structure. They state on their website and paperwork to honor a "5 year warranty". I have reached multiple times to get it repaired. I received a phone call once miraculously but it went to voicemail. I was advised on 04/26 his foreman would be out to repair. No-one ever showed or bothered to update me or my wife who was at home waiting. I then called to inquire with no response. Randomly days later he responds saying his ONE foreman is out on personal leave and should be out early next week. I politely ask if could give a ball-park day as my wife is home with our new born baby and dogs and we rely on the gate for our dogs. He AGAIN never responds. Today he texts me something random saying "they don't have wheels in stock for my gate but they can order them and it would $125.00, and that his foreman should be by later to look at it". This guy honestly has no idea what he does one minute from the next as I have the original voicemail from him saying "he knows we tried wheels with the gate so if that didn't work they can try to reinforce part of the posts". Why is he trying to charge me for a warranty repair? I firmly texted him back saying I am simply asking for the warranty to be honored and would like the gate repaired. I said i didn't understand why he could not call me to discuss this as i am just looking for updates and need actual answers. He then calls me and honestly starts to lecture me that "if i read the contract it says service is 3-4 weeks" and the continues to say "I don't understand as he has 300 K in bids". I told him i don't know anything as he doesn't bother to call his customers and clearly doesn't think its important to make sure a customer feels valued. Yelling he told me i can fix everything on my own and hung up. Response to owner: This is hilarious as I contacted him to see if I could pay to have one cedar plank replaced as it was chipped and now he tries to use it as an excuse for his poor workmanship. To add, it is funny he would mention this as he never even responded when I contacted him, sound like a pattern? Also Sean, No, I did not text you 50 times. I rather call someone to explain an issue so it is clearly communicated. But when the owner of a company only deals by text, I will try to be flexible. If you take the time to read other reviews about your company on google and yelp- others are in agreement that your communication skills are strange and clearly lacking. And last, you did not repair the gate in 7 days. You went on my property the same day you hung up on me and put the gate up without my knowledge. I highly suggest you invest in this new technology called a "Level", as I will be taking down your beyond crooked attempted repair. You honestly are the most difficult and dishonest business I have ever dealt with. You have no clue how to respect a customer and repeatedly tried to make it seem like you were doing me a favor. I actually did you a huge favor by paying more than $3500.00 for a service and product that has not lasted more than a year and the business has no integrity to stand behind it. I should have trusted my gut when you pulled up to my house in your Bright Yellow Hummer.

John at Fence on the Mend came highly recommended to me and it didn't take me long to figure out…read morewhy. The Owner, John and his wife are very responsive and professional. John showed up when he said he would and was great at communicating the work that needed to be done. Pricing was very reasonable also. I'll be recommending Fence on the Mend and using them for future fence work.

We highly recommend fence on the mend. They were extremely receptive, reasonably priced, and…read moreprovided great quality work with a quick turn around. As someone who researched multiple companies/contractors, John was definitely quickest with response time which truly goes a long way. His quote was also one of the more fairly priced quotes for the work we were asking for. If you are looking for any fence work, look no more! This is the place to go. Thank you!

Purchased two quality fence projects from this company…read more The project installment of a privacy 6' fence at the rear of my property this Spring started to heave from the frozen ground. I took pictures and contacted the company to come out and repair correct the issue. Without any hesitation within 3 weeks all was corrected. Thank you Illinois Fence Company.

I would think twice before hiring Illinois fence I hired him 3 months ago to install a vinyl fence…read morethey came out and installed it they done damage to my paver border since 3 months I've been calling them send them pictures they came out look around tell me they're going to send somebody out and they never do it's $4,200 with the damage and they're ignoring it after I paid them $10,000 for a fence this is what you get from Illinois friends do not hire them they never told me they had to move the papers to install a fence that was here before bad customer service think twice before hiring them I would not

Please stay far away from this company! Chris is extremely…read moreunprofessional and I would not trust him around my family or home. Unfortunately, we had to cancel our appointment with Chris due to illness and other home repair schedules. Instead of kindly asking to reschedule with us, he sent very disrespectful text messages. I have proof of him calling us rude and ignorant and a wasted hour drive for him. In any other position, this would be grounds for firing. Since Chris is a lead, he clearly does not care about his behavior or his treatment of his customers. Also, please keep in mind we most certainly would not contact a company to request an hour drive. We live in his local area. We were not the customer using his services out of location.

Rich was very professional at first interaction. He was the project manager for my landscape…read moreproject. The crew removed my crumbling bricks from the front and sides of my home. He went above and beyond and had the crew cut my tall bushes due to my husband not being able to any longer as a courtesy. I love my new old quarry landscaping design. the crew was also very hardworking and prompt. Thank you!

Used MF after the horrendous storm that went through on 8/11/26. They were one of the few that got…read moreback to me in a timely manner and responded to each of my texts. From the office staff to the workers who came a few weeks later, professionalism and dedication were two words I would use to describe them. Workers were also polite and completed the work faster than I imagined they would. Could not recommend them more!

This company did a phenomenal job on taking down and moving away my old chain-link fence. Then…read morereplacing it with a new vinyl fence that we've been looking for years that gives us the privacy that we need for our family. There was absolutely no cleanup for us the crew there was very friendly and very professional. I would highly recommend this company to anyone that's looking for a vinyl fence.

I used this company last year to repair a gate at my place of business and dealt with a kind and…read moreprofessional gentleman who got the job done nicely. A new issue arose at my business this year so I called Oak Ridge Fence & Gate to see if they could assist because I was happy with their work that was done last year. When I called this time, I got Julie on the phone and she requested that we send her photos of the damage via text to which we did as she had requested. My assistant had a conversation with Julie and Julie told her that someone would be out at my business later that day or the following day to look at it in person and give us a quote for repairs. No one ever showed up. No one ever called and Julie never even confirmed she received the texted pictures. So since we heard nothing, we called Julie to follow up and to confirm whether or not she received the text/pictures. She was rambling on about the company moving locations or something like and that they would break more boards trying to repair the job and she eventually declined our job in a very unprofessional way, in our opinion. It sounded more like she had no clue on how to properly fix our problem. We feel in the very least Julie or a representative from Oak Ridge Fence & Gate could have acknowledged us or responded to the text we sent her per her request. We got nothing. No calls, no response, no one showed up. We found this to be highly unprofessional and we don't want to work with a company or a team who lacks communication skills.

I called many fence companies serving the southwest suburbs, and by far Oak Ridge was the best in…read morecustomer service. Someone always answers the phone. Kathy in the office always got back to me with answers too. Julie, the owner, even came out to answer all my questions and explain the process. Wow, that woman has an eye for detail (and the patience of a saint). We ran into a problem on the neighbor's yard (shed in way), but no doubt I would have faith in moving forward with Oak Ridge once that is resolved by my neighbor. They were transparent, reliable, and kind and I will continue to recommend them.

Service was awesome, very knowledgeable of what he was doing made the door better than what it was,…read moredefinitely will tell my friends.

Downgraded my original review because of a 3.5 week gap in communication, no one seems to want to…read morehonor the quality guarantee after I paid the invoice in full. Front door was installed with a few scuffs, defects, I tried wiping them off but these are deep scratches. One scuff is right in the eye sight of the lock handle. Trying to resolve the issues by contacting the business, will update the review accordingly. Original post: Amazing staff, incredible customer service. We are very happy to have such a reliable local business for our door and windows needs. It's a very rare find and we appreciate what they do in every aspect of the job: from proposal to scheduling to installing. Complete package and every person is a joy to encounter. Please keep it up!

Roof leaks, for 20 years I had a continuous problem till a young man came and said here is the…read moreproblem. He fixed it 2 years ago and it is still doing great. I highly recommend Hamstra. Great company.

Hamstra did exactly what was agreed on. They were on-time, professional, and neat. The quality is…read moreAAA. I highly recommend Hamstra. GRJ