We hired onguard fence in May 2020 to install a new vinyl fence. It was between them and a larger company but due to COVID we thought we would give the small guy the business. Tony (the owner) came out and we explained that we wanted exactly what our neighbors across the street had. He assured me that he could do that and came out several more times to make sure we were on the same page. Not log after, I asked for a drawing the fence on our plat to submit to the HOA board for approval. Not only did it take weeks for him to send it to me, when I did receive it I saw that he marked a 6 ft privacy fence between us and our neighbor. This is not what we had agreed on or even allowed in our neighborhood. I pointed out the error and he apologized profusely and even said "Wow, I never make mistakes. You can even ask my wife." and then proceeded to tell me that our install date would be pushed back because he did not order the correct parts. I chocked it up to a one time error and gave him the benefit of the doubt but then the install date got pushed back 2 more times due to the manufacturer not having the material. We finally set a new install date after the new material came in. When that day came, he told me that they had to push the date back because JULIE could not come out to mark everything prior to digging. I called JULIE and found this to be a lie. I called Tony back and confronted him. He then told me that the city couldn't come out in time to inspect the post holes which I later found out was due to him not calling in a timely manner. When installation day finally came I was nervous because of all of the issues we had so far but also excited to see our new fence. The day started off good - the crew was nice and worked quickly. However, once they started to put the fence together, I quickly noticed that they were installing the WRONG fence. I panicked! I called Tony and asked him what was going on because that was not the fence we agreed on and that's not what was listed in our paperwork. He began to tell me that the manufacturer thought the fence they were installing was more in line with what we wanted. WHAT? How would the manufacturer know what I wanted? There was literally an example of what we wanted across the street! The pickets were smaller and there were larger gaps. The fence looked cheap. During our discussion, Tony asked me if I absolutely hated the fence and if it was "something I could live with". I could not believe the words coming out of his mouth. No - I could not deal with it. Tony said that he would try to make it right. He would finish installing the fence since we had a party that weekend and then he would work with me to get the correct fence. That was on 6/22/20. After about a month and a half of him trying to find the right fence but not actually getting close to what we wanted, we decided that we no longer wanted to do business with a liar and thief. We asked for our full deposit back and asked him to remove his fence. This was the absolute worst experience and I do not recommend that anyone use Onguard Fence unless you want to deal with someone who lied to gain our business and tried to save money by giving us a completely different and cheap fence (thinking that we wouldn't notice). After going through that nightmare, we found another fence company that installed the fence we wanted in less than 1 month. There was one small change that I wanted to make during the install. Instead of saying "is it something you can live with", they said "sure - whatever you want!". Don't waste your time or money with Onguard Fence. read more
