This was my first stay at Snug Harbor. I visit Catalina/Avalon annually and of course had seen the…read moreInn right on the corner of Crescent and Sumner above Leo's Drug Store, but it was not until my stay last year at nearby Hotel Vista Del Mar that my interest in Snug was piqued. Last year, Vista and Snug were under the same ownership, which is no longer the case. Snug now has closer affiliation with Hotel Aurora a bit up the hill. Snug is a cozy and charming 6-room inn. There is staff on duty during the day; welcome in-room wine and snacks are provided as well as daily continental breakfast. There is no staff on the premises at night, although someone is on-call. My stay was lovely and somewhat surreal. I visited during the February rains which caused the cancellation of all Catalina Express boats on 2 days during my Avalon visit. This forced guests here for the long Valentines/Presidents Day weekend to leave early or relocate. I ended up being the sole guest for my 2-night visit! And with minimal visitors on the island, evenings were also pretty quiet, despite being right above the main drag (Crescent). Snug does provide earplugs and eye masks if needed. I moved up my arrival date due to the weather and Snug was able to accommodate me, even offering the same room, which was the Santa Catalina room, the inn's "crown jewel" situated on the corner with two large bay windows, one facing Avalon Bay with Casino, Bay and pier views, the other with a built-in window seat facing Sumner and the hills above. All rooms have a fireplace and deep soaking jetted tub. The rooms are not particularly large but are full of charm, coziness and warmth. No robes or slippers, but there were 2 clock/music/alarm machines. Complimentary reusable water bottles are provided; there's a water/ice machine in the hall. The welcome snacks offered were olives, pretzels and high-end nuts (i.e., no peanuts). The continental breakfast was quite ample and includes a small loaf of warm banana bread, yogurt, fresh berries, granola, milk, juice and coffee or tea. You fill out an order slip as to what you want exactly and what time you want it delivered. There are 6 delivery times for the 6 rooms, which of course was not an issue for my stay. There is a common room with a sofa, fireplace and machine for coffee and tea. There is a closet for luggage storage, a public restroom and umbrellas. The front door is open 8-5, key access is needed in the off-hours. Shout-outs to the great staff I met--Jackie, Destiny and especially Johnny at the front desk and housekeeper/breakfast preparer Alicia. Overall a fabulous stay. I usually split my time on the island between Mt Ada and a property "downtown". Snug Harbor has moved to the top of my downtown list!

We stayed here with a group of friends over the Christmas break, and they really took care of us…read more They bring breakfast in the morning, and the welcome platter is such a thoughtful touch. We loved hanging out in the common area, and the hot beverage bar was especially welcome in December. We usually avoid hotels because they tend to feel generic, but this place is the opposite -- a true boutique experience with only six rooms. The location is perfect, close to diving spots and great food, and the attention to detail is exceptional.

First, we would love to give a huge shout out to Venessa at the front desk. Family and I, arrived…read moreon the island and we had 4 night reservation for another hotel. Long story short, after first one night we had to leave! I showed up at Venessa's desk telling her the story and in no time (hotel close to fully booked-summer break!), She found us a 2 queen room, got us an early complimentary check in (we've stayed at Metropole numberous time), but offered us a champagne in the room. What a hospitality! We did not expect this type of compation and problem solving, a true representative of Hotel Metropole. Now the pros: Location is amazing, navigation around the hotel or around it is perfect, close to everything, especially the breakfast shop on presmises and of course customer service. The room was exceptionally clean, I saw the service ladies actually mopping the floors after vacancy of other rooms. cons: second floor rooms overlooking the courtyard, get loud because of the shops. If you want to sleep in passed 9am, it's not happening. For some reason, shop people like to roll their garbage out either 6am or 11pm...at least when we stayed there which was June 9-12, 2026.

I booked a Deluxe Sleeper for four people, expecting two queens as described on their site…read more Instead, they put our family in a single king room with one bed. After complaining, they moved us to a cramped king + twin sofa that was completely inadequate. They had already given away the room we reserved. They then stuck us in a depressing basement-level room with a terrible view of nothing but a wall, poles, and mechanical equipment. No operable windows -- just stale air. This is false advertising. Their "Deluxe" rooms do not deliver the views or comfort promised. We lasted one night and fled to the Atwater, where we immediately got a proper family room. The contrast was shocking. Management's response was a polished non-apology that called it a simple "mix-up" while offering to waive fees as a favor after ruining our trip. This was repeated incompetence. Do not book here. Hotel Metropole overpromises and delivers frustration; and you'll be stuck in a dark room underground with no operable windows. Stay elsewhere in Catalina.

Staff- 5 stars Social Hour - 5 stars…read moreLocation - 10 stars Flo Water - 10 stars Overall we had a great stay at the pavilion. I liked walking to Catalina brewhouse for morning coffee. Discounts for booking excursions were really nice. We enjoyed the towels for the beach. The rooms were a little small but they were comfortable. The staff were great, concierge type vibe. Consider adding- Robes and a bidet in the bathroom! That would be amazing.

A beautiful setting; wonderful rooms and customer friendly staff…read more Our stay was fabulous

I chose this hotel, because the last time my husband and I went to Catalina, I stayed at another…read morehotel and was not completely satisfied with everything that hotel offered. So, I walked around town by myself and explored all the hotels. I walked into this hotel and was invited to view the rooms by the owner. The minute I saw the rooms, I was in love. I booked this hotel and the Avalon Suite half a year ago. The moment my husband and I got off the boat and walked over to the hotel, the staff was amazing. An attendant saw me going up the stairs with my luggage and ran down to get my heavy luggage and carry it up the stairs for me. Check in was easy breezy. Our room was ready within minutes and we got to go into it at 11am. The Avalon suite was the room all the way down the hall on the left hand side. I believe we are one of the few rooms with an extra large jetted bathtub, the main reason why we chose this particular room at this hotel. I made sure to take photos of all the rooms the minute I walked in so I could write this review complete with photographs of the way we found it. The living room had a fireplace and a tv above the fireplace, a comfortable couch and a sofa. We had two small tables in the room. The room had excellent heating and air conditioning which we controlled at the touch of a button. We of course had a separate bathroom with jetted tub, two sinks, and a nice and large counter top. In the living room, we had another sink with a small refrigerator and two complimentary bottles of water. We had a safe next to the refrigerator which we did not use. The bathroom had a separate small room with just the toilet which we loved because after using the toilet and making a stink, we could turn on the light/ventilator which worked really well at clearing out the smell and close the door. The bedroom was a bit cramped, especially at the foot of the bed in front of the fireplace, but we had a large living room that made up for it. The bed itself was very comfortable and firm, the linens were clean. However, I got really cold on the first night I was there and had to request extra blankets which they promptly brought us. Also, the extra large pillows on the bed were extremely uncomfortable, forcing us to throw it to the side in the middle of the night. I think it's just there for decorative purposes. We found two extra regular pillows in the closet which we made good use of. The room had a small closet with plentiful hangers. There were dresser drawers we made good use of. There were two lamps, one by each side of the bed on top of a dresser with drawers. I loved the space on top of the dresser for me to place my medication and phone and watch chargers. There were plentiful chargers, USB and C type. Although the chargers on my husband's side of the bed wasn't working and I had to charge all of the electronic devices on my side. One thing about the jacuzzi tub. The wall next to it is really thick and we both had a really hard time getting into and out of it. We were both afraid of falling down and had to climb up slowing, stand on top of the little wall area, and climb into the tub and vice versa each time we used it. Other than that, I have no complaints about this hotel. The rooms are only made every third day we stay and we can tell them when is most convenient for them to do that for us. Everything else we need is brought to us by texting them. The hotel had warm Otis Spunkmeyer cookies each evening, though we only ate it one evening because we were out the other evenings. A member of the staff told me to call him so he could place the cookies in our room while we were gone, but I forgot to call each time. Someone came in our room and placed Ghirardelli chocolates with a cold bottle of water for each of us each evening we missed the cookies. Someone even came in one time and made our bed for us which was really sweet. The staff were all so wonderful and warm, making us feel right at home. And when we got tired, we sat in the chairs at the front of the hotel overlooking the beach below while sipping complementary coffee, tea, and lemon infused cold water. We thoroughly enjoyed our stay and highly recommend this hotel to anyone thinking of staying here.

This hotel deserves 10 stars. The front desk staff were helpful and friendly. When you walk in…read moreyour in this peaceful beautiful space. Our room was fantastic with a the most comfy king bed, coffee maker, refrigerator. tv and a very clean shower. They left us milk and cookies at night and they had coffee and tea out in the morning. The fish tank is beautiful in the lobby. My favorite part was sitting in the lobby watching all the people below. The hotels location is right in the middle of everything which made it easy to come and go. If we ever end up in Catalina again we will stay here! Room 104 (I think) the first room to your right was just perfect!

We loved the hotel. Located on a side street and away from the busy Front Street shops and…read morerestaurants. We stayed two nights, and it was great. Our room offered a nice balcony with views of the bay. The bed was comfortable and cozy. The bathroom was large. We had cups and a coffee maker along with a mini fridge, so it was everything we needed for our two night stay. They offer a continental breakfast each morning out on the patio, which is a peaceful spot to just sit, enjoy the firepit, and koi pond. Or the roof deck is awesome with a BBQ, tables and chairs and stunning views. They also offer trays so you can take your breakfast back to your room and have breakfast in bed. Spoiled! The staff couldn't have been more helpful, friendly and accommodating. Evelyn was awesome, thank you for the smiles and truly wonderful service throughout our stay. Off the boat, we went to drop our luggage to store until check-in. Fortunately we were there during the week, and our room was ready earlier, so we chilled a bit before heading out to explore and have lunch. They also held our bags upon check out. After we returned from an adventure, they allowed us to sit on the patio and enjoy the sun before we had to be at our boat. We couldn't have asked for a better stay, and we will absolutely go back. Just a note for anyone who has mobility issues. The hotel is awesome, but note that you have to walk part way up a little hill to reach the stairs to the small lobby. There are stairs to the lobby and depending on which floor your room is located, there is no elevator, just stairs. For someone in a wheelchair or needing a walker and unable to climb stairs, it is not doable.

My husband and I stayed at the Avalon hotel for 2 nights and had a great experience. The staff was…read moreso friendly and helpful! They held our luggage for us after we checked out while we waited for our ferry time to arrive. The reason one star was docked down was due to the fact it is located slightly up the hill & after cutting my foot on the rocks at the beach, was super hard to get up that hill, and their "breakfast" was only bagels and some other random pastry items. We've stayed at many hotels that offer free breakfast that have WAY more items to choose from, including a pancake/waffle bar, eggs, sausage & hash browns. For the price of the rooms, you'd think the hotel would offer more like a simple Best Western does. The room itself was clean and had a pretty view of the docks. Absolutely loved the staff though!!

We really loved staying at the Atwater. The lobby is…read moreabsolutely stunning, great space if you have to meet your group, because there's plenty of places to sit. They offer water, both regular and cucumber. They also have a great luggage holding service so if you needs to check out before your boat leaves, you can have them hold your bags or if you arrive before check in. The rooms are very nice and feel very clean! The bed was big and comfortable, what I didn't like was have no chair in the room, I like to be able to sit not on my bed, but the bed, king size, was so big, there's no room for a chair. The sink is also separate from the toilet and shower, which has benefits, like I can get ready while my husband showers, but it made the bathroom feel very empty, also there were no counters in the bathroom area, so you couldn't set down tampons or your phone or clothes anywhere in the room except on the closed toilet lid, which isn't my favorite thing to do. May finding a small side table or something to put here would be really helpful. In general it is beautiful and very comfortable. I will definitely be back!

2nd time we've stayed here. First time in a suite 2 years ago was terrible! We decided to give them…read moreanother chance. Worst $950.00 (2 nights) we've ever spent! Regular king room this time, no suite. First problem...no one at the boat dock to pick us up & transport our luggage as promised. Next...No coffee maker in room. A mile walk from the elevator to our room. I've had larger rooms on a cruise ship than this room. We checked in at 12:30 & were told by Brian he would expedite our room cleaning as checkin was at 4:00, but he would put a rush on it. Yay!!! Our friends were handed their keys as their room was already ready. Yippee! Oh WAIT! When they opened the door to their room, people's luggage, shoes & backpacks were still in the room! Hence, we toured the town for a couple of hours & had lunch. Other couple was notified their room was ready (again). We all returned about 2:35. They got their keys as did many other new guests checking in. Brian said our room was still not ready. It's now 3:15, we're sitting in the lobby waiting, & more guests are checking in...our room is still not ready. At 3:40 we appeal to Arthur who ignores the promises made by Brian & basically insinuates "too bad, so sad." We finally receive our keys at roughly 3 minutes before 4:00pm. I asked for the manager's name as I was curious why numerous other check-ins received keys after we had been there for several hours. Zero customer service. Lies from Brian. Maybe Brian wanted us to "grease his palm" in addition to the $950.00 we already paid. After we finally got to our room & laid down to rest, the manager calls. I was too tired & too frustrated to talk with him (Chris). Bottom line...it's obvious they don't hire enough help to turn the rooms over quick enough to accommodate new arrivals OR ??? A 4:00 checkin is absurd for any hotel & especially an overpriced one! Public area carpets are filthy. Carpets in room are worn. Never again!!! Keep searching! Lots of other user friendly hotels to choose from.

Excellent view. Slept well. Very quiet location. Friendly owner. Would stay here again. Close to…read moreshops and restaurants. Use the same stairs as Avalon hotel.

Lovely stay at this hotel. Definitely outdated and need upgrades, but we knew this going in. If you…read morebring your own towels, you'll save $10/night. View was beautiful. Lots of storage in room and bathroom. Shower was tiny. Easy walking distance to Avalon. They were able to store our luggage after check out so we didn't have to lug it around town waiting for our boat. There's no AC, but there was a fan and a good breeze with windows open. TV has basic cable. Overall, would stay here again. Great deal for Avalon!!! Lots of stairs to get to the hotel as well, so keep that in mind.

We love Mt Ada and have been visiting for many years since Suzie and Marlene were the attentive,…read morepersonal and most professional owners and concierge. The management has changed since and is now run by concierge who treated us like criminals, not guests. We were punished publically our first morning in the entryway by Liz demanding the keys to our golf cart with her hand outstretched. We broke their 4 persons to a golf cart rule when they observed via their spy cam late the cold night before that my son, after running up the hill to keep up with us, jumped aboard at the last minute and sat on the spacious bench seat with our two other kids. Liz continued to interrupt our breakfast defending her actions. We called the local police who said there is no law against 5 to a golf cart. The Inn feels more rule oriented now versus customer service oriented. Sadly much of the place is falling apart with plumbing issues, mold, rotting wood, stained carpet and peeling paint etc. We hope to return when new staff is hired and when they focus on the restoring this most precious historical Inn.

I'm a bit of a Mt Ada regular; this was my 6th stay and, due to the rainy/windy weather, the most…read moresurreal. I stayed just after the long Valentines/Presidents Day weekend. All boats to and from Catalina Island were cancelled on 2 days of my visit, forcing other guests to change their travel plans. I ended up being the sole guest for all 3 nights of my stay here! With some whispers of Mt Ada being haunted (but not as many as Banning House Lodge in Two Harbors), I was a bit concerned, but fortunately had no paranormal experiences. To briefly review Mt Ada's history, it was once the Catalina home of William Wrigley Jr. and family, of chewing gum and Chicago Cubs fame. He was instrumental in putting Catalina "on the map", and his descendants still own the Catalina Island Company, which runs Mt Ada, Hotel Atwater, Pavilion Hotel and Banning House Lodge, as well as other businesses. All my stays at Mt Ada have been with the Company, although it was previously run as a private B&B. Mt Ada still runs as a B&B, as opposed to a hotel. It's a pricey stay but has many many perks that justify the expense. These include transportation to and from the boat or helicopter terminals, use of a golf cart throughout your stay, daily made-to-order breakfast and lunch, pre-breakfast continental breakfast, afternoon wine/cheese/charcuterie, 24-hour butler's pantry with snacks like gelato, chips, cookies and popcorn plus alcoholic and non-alcoholic drinks, discounts on Island Company tours and activities. Currently there are about 4 main people interacting with guests at Mt Ada, plus "behind the scenes" kitchen and housekeeping staff. My past reviews have mentioned a stay here is more like a visit to a home, as opposed to a hotel. There will be times when you may not see any staff (especially at night). But Pierre, Liz, Tim and Yoli (Yollie?) work their hardest to accommodate guest needs--they are the chauffeurs, front desk, waiters, luggage handlers, concierges, etc. I applaud them all. One of Mt Ada's pluses is its location on the hill (Mt Ada) above Avalon Bay, even above the main Bay viewpoint that all the rental golfcarts stop at (traffic jams are common here). It's quite peaceful, although in busy times the noise from "downtown" does carry uphill. Mt Ada has 6 rooms. The room I booked was the Grand Suite, Mr. Wrigley's former bedroom. It's the largest room, with a separate living and bedroom, a bathroom with a separate shower and tub, and a large terrace above the first floor terrace. It has a fireplace, as do 3 other rooms, and a raised bed that requires stairs to access, as does one other room. The living room has an antique "radio" that is seen in photos with Mr. Wrigley. There are radio stations hand-written on it; I was appalled to see "graffiti" defacing this historic relic. The terrace is fabulous, but alas the weather prohibited much use; I feared the high winds would blow the cushions on the chaise lounges over the railing. Even the dining tables on the first floor terrace were stored; in more temperate weather it's the loveliest place to enjoy breakfast or lunch. The breakfast and lunch menus have some new items and some old faves. Once again a fabulous and peaceful stay. Thanks again to all the staff. With the Pavilion Hotel reopening soon, Mt Ada may be the next property to undergo renovations. I hope it does not lose its charm or homey character.

We both enjoyed our stay at the Bellanca. Our reservation was for three nights and four days and…read morethey performed maintenance efficiently. They offer perks for paying guests: free bicycles and private sun deck for hotel lodgers. It's located to the left of the desk front but, feel free to inquire information from the clerk or hostess on shift

I loved this hotel so much! The staff were super friendly and helpful. It's super close to…read moreeverything and has a beautiful balcony for a beach view! I also loved that they have free bikes for a little cruise around the town :)

Great location! Rooms are cute, but it was the staff that made this place special.. we WILL be back…read morejust because of the great hospitality Alex was super accommodating! Helped us with anything we needed, even gave us some bath bombs as a gift!! Taly was a sweetheart, made us feel comfortable and cared for. This hotel forever holds a piece of all of our hearts THANK YOU for everything! Can't wait to come back

Let's start with the great stuff. I give FIVE starts to the staff. Always helpful, kind,…read morewelcoming and trying to offer suggestions and solve problems. Great LOCATION, 3-7 minutes walk to beach and restaurants - but then, Catalina is very small so you can say that any other place would offer the same thing. The "Cottage" looked cute and promising from the outside. It had a cute fridge that proved helpful. The inside .... Old, sad, super basic with no attempts whatsoever to lighten it up. The beds were comfy there was AC, so that was good. But you truly felt as if you were inside a bad make shift box with two beds , a tiny tiny moldy shower. A tiny vanity with a tiny mirror. The bedroom space was clean, but the tiny shower was very uncomfortable. If I was the owner of that place I would add a cheap full length mirror, add some shelving for bags , a picture, I dunno something to make it more comfortable and mostly important clean that shower mold lines. The lobby offered good coffee. This place has potential to be better, but does it want to?