Last night, my parent's had a family dinner/party at their house in Sylmar. This morning, we noticed that the water wasn't draining in both bathrooms. We called several plumbing companies but many of them were closed or unable to come until the next morning. Then we called The Drain Co and everything changed! Kent came out today, and we are extremely pleased with him and today's plumbing services. He arrived within the timeframe he mentioned, and he was able to get the job done quickly. As soon as he walked through the door and saw our plumbing situation, he knew exactly what to do. Once he finished, he sat down with us and told us step-by-step what he did and answered all questions we had. He also gave us some advice on upkeep! Kent is well-knowledgeable, efficient, and friendly-- the perfect plumber! I'm only in town for a few days, but I definitely recommend The Drain Co to those who live in the SF valley! read more

These guys are real pros! We had a drain issue with our washer. Our Garage was flooded. We called The Drain Company. Mark showed up on time, was very professional, found the problem right away and was reasonable on the price. Since then I have recommend them to my neighbors as well and they were very happy. I highly recommend them! Thank you so much! read more

Simple and easy. They came out and cleared our drains in the backyard! Affordable and fast! Thanks Drainco :)

Called at 10:30 AM on Thur. 5/31, and by 11:30 the same day the serviceman ,"George" had already come and cleared my bathroom drain .Not only was the service great, but the price was also awesome ! You don't get service like this anymore, and there's no up selling or any kind of hustling. The only thing that's getting cleaned out is your drains. I would recommend this company and there service any day of the week! read more

I have used their company several times. They always respond quickly and diagnose and fix the issue. Their prices are reasonable and they never try to up-sell, which several companies referred by my home warranty have done! Would call them again in a heart beat read more

I had a major issue with a blockage of the main sewer line to my home. The company sent JC to help fix the problem. He was communicative and let me know exactly when he would be arriving. He was courteous and patient and understanding and, most importantly, he was incredibly knowledgeable. He identified the issue immediately and advised me regarding next steps. He went above and beyond to ensure that the issue was resolved as quickly as possible, and left my home only after he explained exactly what had happened and how he would resolve the problem. He was just awesome. If JC is any indication of the caliber of expert employed at The Drain Company, then I cannot recommend them highly enough. Thank you to the Drain Company (and specifically to JC) for responding to my plumbing emergency so quickly, for fixing the problem within 24 hours and for being genuinely concerned about what was happening. I am truly grateful. read more

I have found them to be very reliable. I have past experience with them which has always been great. However, this last time I am exceptionally pleased. It's a Sunday and I am traveling and I get a call from my spouse that there is a persistent leak in our bathroom. I gave my spouse the number to the drain company and a few hours later I got a message that the problem will solved. read more

My bathtub was clogged. That was all. On the referral of a friend, I called the Drain Co. The woman who dispatched asked if it was a plumbing problem or a drain problem. This is important because the Drain Co. does not purport to be plumbers. I'm afraid that some people who rate the company on Yelp were hoping for that, even though the people who take the calls are incredibly clear. They will clear your drain. If there are plumbing problems they can give you referrals, but they don't deal with pipes, etc. A young man was at my house within the hour. How amazing is that? I read a review that described a man who didn't inspire confidence in the customer. This may have been the guy. He was soft spoken and a bit tentative in his manner. I said to myself, "awesome, I got that guy." Guess what? He went in there and did the job. Quickly, efficiently and I am now, once again able to take a shower in spite of the fact that I have thick long hair that over a few years clogged my drain. He suggested a better cover for the drain and I got one immediately. I have absolutely zero regrets about using the Drain Co. They got the job done, lightning fast, and the price was incredibly reasonable. If your drain is clogged, call them! read more

Came out with a more than a fair price, (I was used to 200.00) no upsells or baloney. My wife thinks she can put anything down the garbage disposal and it will go down. Fast and friendly service puts this company way ahead of the others i have used. You're not paying for radio spots, just the cleaning. I would highly recommend The Drain Company without a second thought. read more

I am so happy to have found The Drain Co. Their costumer service is great, they called to let me know that the technician was delayed and notified me when he was on his way. When the plumber arrived, he was pleasant and knowledgeable. The quote given for the work to be done was fair and honest. I will definitely use them again! read more

Star and her husband Mark, the owners, truly believe in old fashioned customer service. We had 2 houses at one time with several drain/plumbing issues. These people were honest, affordable and caring. They treat your house like it was theirs. Highly, Highly recommend. Will never use another plumber! read more

The Drain Co is very honest and dependable. They are very quick in their response time and very knowledgable in their work. We have referred many people to them this past year and highly recommend them to you as well!! read more

The Drain Co. is great! We have an older house and need their services about every 3 months due to tree roots. Invariably, the stopped drains occur on a holiday or weekend - no problem for them. They come out within the hour, service the drain and make their recommendations and are NOT expensive. We love the service and price and the crew that come out are very knowledgeable, fast and friendly. read more

Excellent customer service, professional and prompt! I had kitchen sink problems on a Sunday and they came first thing on Monday. The best!

The Drain Company was a great choice.....friendly, competent, and reasonable price. No charge for a quick follow-up the next day. I would definitely use this company again. Recommend! read more

I really appreciated the professionalism of George the technician . With this difficult time of Covid 19 he communicated his every move to make sure he didn't come in contact with any of my family members.He worked very quickly to solve my kitchen sink nightmare. I spoke directly to the owner Star who immediately made me a appointment. Within a couple of hours I had a plumber at my house taking care of my issue. Thank you very much Star for a very pleasant experience. I will absolutely recommend The Drain Co. to my friends and family! read more

In and out fast. Friendly and fixed our tub in a jiffy. Decent pricing. We had to reschedule our appointment do something that came up, and they rescheduled politely without complaint. They even give you a little welcome packet as a first-time customer. The only question I have is... what is that sponge thing in the welcome package? It says "dip in water to see what happens..." and the result is underwhelming. LOL But anyway, with service like theirs, who cares?! ;) read more

I join the other reviewers in praising The Drain Company. My plumbing problems began on Saturday night and I made calls on Sunday knowing it would be more expensive, but I nearly had a heart attack when the Roto Rooter guy told me it would be an additional $40 per guy, and $495 just to snake my system via the roof. That was not what I was led to believe on the phone, and it was already an hour and a half past when they said they'd show up, due to scheduling mistake on their dispatch part. So on Monday a friend suggested The Drain Company and Star's quote was way lower, back in the reasonable range. The time window for Tuesday morning was between 8 and 10am, the two guys showed up at 8:20am, did a quick and efficient job, were very professional and nice and were gone in under an hour. I liked them so much I made them breakfast. Since its an older house with invasive tree roots, I know I will need this service again in a year. I look forward to calling The Drain Company again. read more

Worst customer service experience. The phone representative was very rude and unprofessional. The plumbers could not fix the problem and did not never followed up on what they said they where going to do. I had a horrible experience and would never recommend using this company. read more

Great service, reliable and on time plumbers... what more can you ask for!? I really appreciate the this company is run by a woman and they focus on customer service and satisfaction. Nothing seemed "shady" and all went as planned. read more

No one likes to have a sewer problem! I am so glad my neighbors referred us to The Drain Company. They showed up on time and their fees were very reasonable. We will definitely call them and refer them to our friends. read more

My HOA uses this company for drain problems and now I know why! Tom has been to my apartment twice for various reasons, mostly attributed to my horrific, loud, obnoxious neighbors upstairs who seemingly dump whatever the eff they want down the drain. Tom, who is pleasant, has always been very fast, efficient and fair. When you have an inconvenient drain problem, that's all you want from your plumber: great service! read more

No wonder this company has a 5 star review! I just spoke to Vicky, who was super sweet and friendly! She gave me a referral for a plumber because I couldn't use their services. Their referral was half the price of any of the other plumbers I've called (I've called about 5 of them). Thank you SO much Drain Co! read more

They were perfect. We had a clogged drain in our only shower and after spending all Saturday trying to fix it ourselves, we finally called The Drain Co based on their stellar Yelp reviews. I got through to a live person who took my information and said the on-call technician would call me back. Five minutes later, I got his call. He said that since it was Saturday night, it would be double time ($110), but that was fine with us because we couldn't wait until Monday for normal rates. He said he could be here in an hour - and he was, even with Sunset Blvd Saturday night traffic. Cleaning out the clog took less than 10 minutes and he even cut us a deal on the price. Overall, couldn't have been faster or more pleasant to deal with. I like that their pricing is published on their website (the technician even showed us on his phone). They even offer a 30-day guarantee if the problem comes back. We will definitely call them the next time we have a drain backed up! read more

Great and reliable company! Follow through, fix the problem and would well! Would highly recommend them.

I recently had a repair to my kitchen sink . The technician was in time and very professional.Very happy with their service, will use again.

Worst plumbing service I've ever experienced and I use to work as a property manager for 8 years Before I had my kids. They are liars. My sink was clogged and they never fixed it, they won't come back out to see what they missed, etc. Do Not Recommend them AT ALL! I wish I could give Zero Stars!! Negative Stars! read more

Truly as promised. The handyman I use recommended them and they came out on a timely basis. Spent as much time as needed to correct problems and were very fairly priced. No surprises and told me if we had additional problems with their work they would come back The techs that came were professional and wonderful to deal with. Would use them again and recommend them highly read more

Had two clogged drains. Tub and shower. Lazalo came out and cleared them both within an hour. He was nice and efficient, and the price was exactly what they advertised. I will definitely call them again. read more

One of their plumbers called in sick and they were able to get me another one within the next hour. Great service. Andy came to my house and was great. Highly recommend him. Will definitely use them again. read more

I also fix broken pipes. Technician was friendly and professional. Price was fair for great service again. They will hear from me again but I hope that soon. read more

We had a clogged drain that needed to be snaked, so we contacted The Drain Co via their website. Not 15 minutes later we received a phone call from Star saying that they could come the next day as we requested. They have prices on their website so you know exactly what you're getting. They also have a 30-day guarantee. Drain was snaked quickly and is now working well. I'll definitely use them next time I need a plumber. read more

The Drain Co. inspected our sewage line prior to buying our new home. They found a small crack in the clay line and we completely forgot about it until it got worse. The "getting worse" part came in the form of sewage spilling in our front garden. We called a rooter company because we thought it was a clog. It turns out the pipe was broken and roots were completely blocking the line. The rooter company gave us a very high quote (several thousand dollars) to fix the issue. We called The Drain Co. with our original quote from a year ago and they said they would honor it. Today, two plumbers arrived to take care of the job. They excavated very carefully and removed a large section of pipe then replaced it. They were careful to replace everything back to the way they found it and the price was 1/3 of the quote from the rooter company. In the past I've used TDC for one of my facilities in Northridge and they did a great job then as well. They have a customer for life! read more

Thedrainco are my new go to plumbers. Thanks Sam for sorting out my sink issues so quickly!! You saved my weekend! Sam arrived within 2 hrs of my call on a Saturday afternoon, when we had 10 people for lunch and our drains gave out. He ran me though the problem, explained it clearly and gave me a reasonable quote to sort it. Having managed to clear the problem in super fast time and cleaned up the mess, he told me it would be cheaper than his quote as it had take less time than expected! Thanks again for a great job Sam and thedrainco.com read more

Awesome response and awesome service The Drain Co has become my go-to for all my plumbing needs and they never disappoint. Recommend highly and am so happy to have found a reliable company after much disappointment with 'neighborhood favorites.' They're just the best. read more

I own rental property and have relied on the Drain Company for over 15 years. They respond promptly, are considerate of my tenants, and guarantee their work. I recommend them not only for the quality of their work, but also their reliability as a resource to resolve appropriate plumbing issues efficiently and effectively. read more

I am very happy with the service. I had a clogged sink in the bathroom and building maintenance guys tried to clear it a few times with no success. I made an appointment with The Drain Co. They showed up on time, cleared my drain which works perfect now and the price was very reasonable. I would definitely use them again and recommend them to everyone. read more

My sewer line was clogged, I called the Drain Company and they got there within an hour. The gentleman they sent out was professional, nice and very helpful. I would recommend The Drain Company to anyone. They are very honest, reliable and not expensive. read more

Our kitchen sink drain was clogged. We called and they were able to send out a technician within an hour. He snaked the drain and we were back in business in less than 30 minutes. We will definitely use them again in the future. read more

This company answered their phone over Memorial Day weekend on Sunday and came out in 45 minutes. They resolved 2 stopped drains quickly, gave good advise, took photos and charged an agreed upon rate. Very professional and Sam was great to work with! read more