Our garage door spring broke and we didn't even realize it at first until the door started getting…read morestuck. I booked a free assessment scheduled three days out, and they were very responsive. I uploaded a video of the issue, and they got back to me quickly, explaining that we shouldn't open the door anymore for safety and to avoid damaging the opener (which I learned would be more costly). We got lucky and were able to get a same-day appointment. Josh was the technician and did a great job explaining everything. He replaced the spring and completed a maintenance check in under an hour. He also pointed out that our garage has myQ technology, which I didn't even realize that we can control it through the app.While it was a significant investment, it was well worth it. Our garage door should be good for another 15 years or so.

Elad was able to come out next day and quickly resolved our broken spring issue! He was…read moreprofessional and transparent. Very grateful!

Scott was fantastic - let me say that first. He was the only person that immediately put on a pair…read moreof gloves and started to touch and inspect all the parts of our heavy wood garage door. I had already done quite a bit of maintenance work on the door, and am quite familiar with garage door tension springs and other associated door parts, yet...I never saw the frayed cable. Scott found that cable because he was meticulously checking every part for wear and failure. Because he was professional at finding what needed work, and because he (listened) to what our concerns were...he was able to give us a multi-tiered quote based on the different items that we needed. He finished the work quickly and made us feel we'd spent money with the right company.

I called them and asked if there was a charge for just driving and coming here to my ouse, there…read morewas a reounding " oh no we don't charge a penny for just coming out " (secretary) however there is a "service charge" didn't know if i should laugh my head off or scream bloody liar WHATS THE DIFFERENCE !!! play on words how clever , so we cancelled .

Update 10/11/2020: Since I purchased this house, I have to…read moredeal with multiple issues since everything was installed in 1999; so was my garage door... Since We established a great customer relationship, Mike has been kind enough to check in once a while to make sure everything was working alright. Lately the door had been making the "machine-gun-like" noise. Mike took a look and said to me: "It's time!". On the next day, Mike showed up on time with all the tools/parts he needed. Since my garage door is in between 7' and 8' standards, he brought extra parts to ensure everything will fit. Mike also double checked all the existing parts were secured. If not, he put in extra screws just to be sure. Which I really appreciate! I watched him replaced the entire unit quickly with great organization. We had some light hearted chats about families and the current pandemic while he did the installation. Then he cleaned up the floor and helped setting up all the controllers, plus downloading the app into my phone. Overall, I'm still very happy with Mike's work. He's reliable, responsive and great to work with. I paid 550 for my new garage opener, and I find the price very reasonable. I have, and will recommend Mike to anyone I know!

Update: The company reached out to me and sent the same…read moretechnician back out. He did square some things up and clean up the spaghetti wires. It is still strange to me that a customer would have to point out problems like things not being square, and wires electrical wires hand wound together with painters tape over them rather than that being an obvious sign of subpar work. But I appreciate the company's initiative to get in touch and try to get things fixed. It is now an acceptable job. Review revised to 3 stars-- 4 stars for the quality of work minus 1 for not getting it right the first time. Good: - quick response time - friendly technician. though I believe this job was contracted out to another company. - company reached out to fix initial issues Bad: - initial install took a really long time - quality of the initial install was subpar. though they did send the tech back to address the issues. - company only accepts cash or credit card with fee for payments - I believe my job was contracted out to somebody else, so I did not get the same techs that everyone else in the reviews are raving about. Original review (please see update above): Called this company to get a garage door opener installed-- I already had all the parts and had the rail-motor-belt assembled, garage pre-wired, and garage door installed. The person on the phone said they will get a guy to give me a call and then come out to give me a quote. I got the call and got the visit for the next day scheduled shortly after. It seems like this job was just contracted out to some general handyman contractors and the person answering the phone was working for two different companies because she asked which garage door company i was calling for. The guy quoted me $350 which is quite steep to bolt a rail and motor to the ceiling and hook up the sensors and switch. But I figured he'd do it quicker than me so I can have the rest of the day to go out. Boy was I wrong. I expected this to be a 1-2 hour job be he took all day and needed to leave in the middle to go to other jobs and return. The quality of the work was terrible (see photos). I requested a redo on some of the more egregious stuff but the end result is still pretty bad. The garage door was finally working by 5:30pm after the job started before noon. He also said they only take cash or credit card, and so I had to pay $362 after a 3% credit card fee. There was also supposed to be a 90 day warranty but I was not issued any documentation of this other than a note in the invoice I was emailed (see attached). There are also a bunch of greasy hand prints left all over my finished ceiling and bits of metal and wrappers all over the floor-- though that is just a minor complaint compared to the appalling workmanship. In hind sight, I should have inspected the work more closely before paying, but it was dark/late and I was tired and just wanted it to be done. I feel that Ive been scammed, not sure how so many others have had good experiences with this company.

I called early afternoon to get a new garage door opener and have…read moreit installed. Caleb answered the phone and said a tech can be out the same afternoon. I was pleasantly surprised because I didn't expect it to happen that quickly. Logan showed up within an hour and a half of my call. We went over what I wanted and he gave me a price and it was more than I could do. I told what I wanted to spend and he made a phone call and came back with new price and I said that was doable. It was much appreciated that they were able to work with me on price. We set up an appointment for the next day. He came around noon and had the opener installed in about an hour and half. He even greased the rollers and the spring on my garage door because he didn't like the way they were sounding. Logan was a nice personable young man and easy to talk to.

I contacted Advanced Garage Doors about my broken garage door spring after my debacle with…read morePonderosa and verified up front that they had no hidden charges for providing an estimate. Once that was done, they were able to get Logan scheduled to come out in less than two hours to assess the door spring repair work and provide an estimate to replace the 20 year old opener. The overall estimate for both was less than half of what Ponderosa provided, so I hired them. Logan took about 3 hours to complete the work and from all appearances did a great job. Very personable and reasonable company to work with based on this experience.

My garage door was getting stuck. I called RVS and Jose came over in 5 minutes to give me an…read moreevaluation and price. The next day, he came over and replaced my springs and it works like a charm. Quality work! So glad,I called.

Jose was fast, friendly, & professional. He came out quickly on a Saturday, inspected my door and…read moremade my repair. It's working great now and we will definitely use his services again.

We have hired Bryan twice on two different garage doors and both times he did an excellent job. He…read moreexplained what was wrong and how he would fix the problem. What I really liked was that he didn't accept 'good enough.' When he tested the doors he felt they could even move better and he made additional adjustments to make it perfect. His fix exceeded my expectations. Blake & Diane Williams

Didn't even get the project going. Showed up, took measurements, said he'd follow up with a quote,…read moreand a week later I didn't hear back. I reached out and he said he was waiting to get a price on our selected garage door from the distributor. Another week and nothing. I messaged and asked if it usually takes weeks to even get a price on a garage door and he didn't respond. Another week, I checked in again, no response. I told him don't bother contacting me back, communication is crucial and that lack of communication was unacceptable. No idea how the quality of work was because we couldn't even get the guy to respond to us.

The original owners do not own this company any more. Nelson, who took it over is taking advantage…read moreof the clients by making them prepay for services and products and does not deliver. Don't use this guy!!

Had my genie garage door replaced recently. I have contacted TJ Doors several times for springs…read morereplacements in the past. I really appreciate the businesslike manner and attention to detail. I will tell the world to contact TJ Overhead Door! Thanks Nelson!

Eugene Ultimate Garage Door has a reliable reputation here, which I can confirm. The immediate…read morescheduling/timing really surprised me. The respectful, honest, straightforward attitude of Ryan was incredibly refreshing. No bs here. Great work, cost what I expected. A+

I had an appointment for a quote on an 8x7 basic garage door repair or replacement. The estimator…read morecalled three times to postpone the appointment and then was 25 min late when I came home from work to meet him. First he ballparks at $5K to replace a $600 Lowe's garage door. When I call him on it, he reduces the price to $3k. .... update ... The owner personally called me to apologize, let me know the employee was reprimanded! The quote was redone for for $1400.

Requested quotes for a locksmith through Yelp. Alpha Locksmith got back to me quickly with a…read morereasonable price estimate and quick availability. Lilly called me to confirm my availability. My availability had changed and Lilly was accommodating. I contacted her when I was back home. When she was close she called and I met her downstairs from my apartment. Lilly was able to program a new key fob for my vehicle. I verified it works. She did let me know prior to starting that the key fob would likely not look the same. It was fine with me as long as it works. I tested the key fob and it locks, unlocks, and starts my vehicle. Lilly was friendly and patient and I would use this service again. From quote to work completion was less than 24 hours. For comparison, I've been trying to get another company to do this for weeks. What I appreciated the most was clear communication, lots of availability, a friendly service. Thank you, Alpha Locksmith and Lilly!

These guys are life savers! Not only are they on top of answering your call they are on top of…read moretheir customer service game. They are ready to offer top tier on site service and have a great response time. Not only that they will give you the best price in town. All with a smile and positive and warm attitude.They earned a lifetime customer in me.