I requested about five quotes from different companies. Some still haven't responded, but I…read moreimmediately heard back from Advanced Garage Doors. My initial appointment was within an hour of requesting a quote for a broken spring. A limited warranty on labor and a years long parts warranty was also included. I wasn't actually certain I was going to go ahead with the work today, but they showed up ready to do the work and offered me a great discount for same day work. The work took only half an hour and was very affordable. I highly recommend this company!

I contacted Advanced Garage Doors about my broken garage door spring after my debacle with…read morePonderosa and verified up front that they had no hidden charges for providing an estimate. Once that was done, they were able to get Logan scheduled to come out in less than two hours to assess the door spring repair work and provide an estimate to replace the 20 year old opener. The overall estimate for both was less than half of what Ponderosa provided, so I hired them. Logan took about 3 hours to complete the work and from all appearances did a great job. Very personable and reasonable company to work with based on this experience.

Got up on a Saturday morning to raise my garage door and the spring snapped…read more I called Ponderosa garage door repair and within an hour the technician was at my house. Kirk did a wonderful job listen to all my questions and concerns and I would highly recommend them to anyone.

True professionals. Fair pricing and did outstanding work on our garage…read more We purchased a new top tier garage door opener, springs, rails etc.

Years ago on past jobs, I would have given 5 stars, but recent transaction for repair and refinish…read morework was well below expectations. Very sad as from our experience this is not the same company. Not even close! This is not a price issue, but a major problem with quality and service. Communication and responsiveness all below average. Plus poor workmanship coupled with arrogance, rudeness, and a complete lack of customer care is what earns them a 1. Keep looking for someone else, and don't be swayed by past/older posts. Check the dates on negative reviews. My guess is over the last few years, most recent are below average

So, we're sitting around the dinner table, and we're halfway through our meal when it's rudely…read moreinterrupted by a loud BANG. We all just got really quiet and Wife N. said "what..was...that?". It came from the direction of the garage. So I opened the entry door and gave a quick look around. Hm...nothing seemed out of the ordinary. But...something in the back of my mind said "you KNOW you know that noise...." Half a bite later I remembered. I raced back to the garage, looked above the door and, yep, sure enough, the spring had broken. Those guys are under some serious high tension. And when they go, it's really loud. I knew just who to call. Ten years ago, I had them out to replace that very spring (they last about ten years; we were due). And they did a fantastic job. So, naturally, they were at the top of the call list. The next morning, their tech arrived and not only replaced the spring but also serviced the door, lubed up all the tracks and spinny things and doohickeys, and even made a few reinforcements and repairs where he suspected things might be wearing too thin. In all, the bill was very reasonable, and he was in and out in an hour. My garage door has been smooth, quiet and working perfectly ever since. Thanks guys! You'll be the first number I call in another 10 years when the next spring goes.

Quick, efficient, just what you need when you need a locksmith…read more Walked me through, double checked the keys and locks all worked afterwards.

Wonderful customer service, fair price, delivered service requested! Easy scheduling and…read morecommunication!

Our garage door spring broke and we didn't even realize it at first until the door started getting…read morestuck. I booked a free assessment scheduled three days out, and they were very responsive. I uploaded a video of the issue, and they got back to me quickly, explaining that we shouldn't open the door anymore for safety and to avoid damaging the opener (which I learned would be more costly). We got lucky and were able to get a same-day appointment. Josh was the technician and did a great job explaining everything. He replaced the spring and completed a maintenance check in under an hour. He also pointed out that our garage has myQ technology, which I didn't even realize that we can control it through the app.While it was a significant investment, it was well worth it. Our garage door should be good for another 15 years or so.

The locksmith dispatched was kind and honest and saved me money. Very much appreciated. It's…read morealways good to go with a professional!

Update 10/11/2020: Since I purchased this house, I have to…read moredeal with multiple issues since everything was installed in 1999; so was my garage door... Since We established a great customer relationship, Mike has been kind enough to check in once a while to make sure everything was working alright. Lately the door had been making the "machine-gun-like" noise. Mike took a look and said to me: "It's time!". On the next day, Mike showed up on time with all the tools/parts he needed. Since my garage door is in between 7' and 8' standards, he brought extra parts to ensure everything will fit. Mike also double checked all the existing parts were secured. If not, he put in extra screws just to be sure. Which I really appreciate! I watched him replaced the entire unit quickly with great organization. We had some light hearted chats about families and the current pandemic while he did the installation. Then he cleaned up the floor and helped setting up all the controllers, plus downloading the app into my phone. Overall, I'm still very happy with Mike's work. He's reliable, responsive and great to work with. I paid 550 for my new garage opener, and I find the price very reasonable. I have, and will recommend Mike to anyone I know!

Update: The company reached out to me and sent the same…read moretechnician back out. He did square some things up and clean up the spaghetti wires. It is still strange to me that a customer would have to point out problems like things not being square, and wires electrical wires hand wound together with painters tape over them rather than that being an obvious sign of subpar work. But I appreciate the company's initiative to get in touch and try to get things fixed. It is now an acceptable job. Review revised to 3 stars-- 4 stars for the quality of work minus 1 for not getting it right the first time. Good: - quick response time - friendly technician. though I believe this job was contracted out to another company. - company reached out to fix initial issues Bad: - initial install took a really long time - quality of the initial install was subpar. though they did send the tech back to address the issues. - company only accepts cash or credit card with fee for payments - I believe my job was contracted out to somebody else, so I did not get the same techs that everyone else in the reviews are raving about. Original review (please see update above): Called this company to get a garage door opener installed-- I already had all the parts and had the rail-motor-belt assembled, garage pre-wired, and garage door installed. The person on the phone said they will get a guy to give me a call and then come out to give me a quote. I got the call and got the visit for the next day scheduled shortly after. It seems like this job was just contracted out to some general handyman contractors and the person answering the phone was working for two different companies because she asked which garage door company i was calling for. The guy quoted me $350 which is quite steep to bolt a rail and motor to the ceiling and hook up the sensors and switch. But I figured he'd do it quicker than me so I can have the rest of the day to go out. Boy was I wrong. I expected this to be a 1-2 hour job be he took all day and needed to leave in the middle to go to other jobs and return. The quality of the work was terrible (see photos). I requested a redo on some of the more egregious stuff but the end result is still pretty bad. The garage door was finally working by 5:30pm after the job started before noon. He also said they only take cash or credit card, and so I had to pay $362 after a 3% credit card fee. There was also supposed to be a 90 day warranty but I was not issued any documentation of this other than a note in the invoice I was emailed (see attached). There are also a bunch of greasy hand prints left all over my finished ceiling and bits of metal and wrappers all over the floor-- though that is just a minor complaint compared to the appalling workmanship. In hind sight, I should have inspected the work more closely before paying, but it was dark/late and I was tired and just wanted it to be done. I feel that Ive been scammed, not sure how so many others have had good experiences with this company.

Love leaving reviews for businesses giving excellent service, especially with one…read morehaving customer service skills, their friendliness, and overall business skills. This is a new business according to the website. Chris was so nice and professional. He came clear to Salem from Hillsboro and fixed it all in nothing flat! He knows his stuff! He explained to me about needing a new garage door motor because this one is almost 25 years old and they don't last forever. He had that all done and he even programmed 3 remotes for us. Oh, and this new garage door opener works like a charm. Make sure you hire this business as I highly recommend Chris Wright as your service guy. He's very knowledgable. Thanks again Chris. Happy Holidays - Jannie for her dad Aubrey in Salem

We had a slight accident with our garage door! Brightfield came out the day to look at it, he gave…read moreus our options and walked my husband and I through the process for the new door. We ordered an upgraded option and added on a new opener and have been obsessed with the work. The new door is absolutely beautiful, the install was seamless, the communication was and I felt the pricing was very reasonable. 10/10 recommend and I've even given his number to a few of my clients.

Value Garage Door Service provided a very detailed response to a question regarding a price…read moreestimate. Surprisingly, not a lot of companies are willing to do that. When they were invited to provide a quote, the service technician (Nothanyell) explained the options well and he subsequently performed the repair quickly and we are pleased with the result. The repair includes a 5 year warranty on the spring and labor.

I had a problem with my garage door opening and closing. Spring needed to be replaced. Within an…read morehour, a tech came out to identify problem and within another hour spring was replaced and this area in the picture was fixed. Fast. Efficient. Would highly recommend. Jeff was wonderful!

Scott was fantastic - let me say that first. He was the only person that immediately put on a pair…read moreof gloves and started to touch and inspect all the parts of our heavy wood garage door. I had already done quite a bit of maintenance work on the door, and am quite familiar with garage door tension springs and other associated door parts, yet...I never saw the frayed cable. Scott found that cable because he was meticulously checking every part for wear and failure. Because he was professional at finding what needed work, and because he (listened) to what our concerns were...he was able to give us a multi-tiered quote based on the different items that we needed. He finished the work quickly and made us feel we'd spent money with the right company.

I called them and asked if there was a charge for just driving and coming here to my ouse, there…read morewas a reounding " oh no we don't charge a penny for just coming out " (secretary) however there is a "service charge" didn't know if i should laugh my head off or scream bloody liar WHATS THE DIFFERENCE !!! play on words how clever , so we cancelled .

Matthew came out to fix our garage door that was making a horrible grinding noise. Turned out the…read morerollers were worn down and the track needed realignment. He replaced all the rollers, straightened the tracks, and lubricated everything. Door is quiet now and opens and closes smoothly. He also did a general safety check and tightened up some loose bolts. The price was fair and the work was done in about an hour and a half. Professional from start to finish.

Our garage door opener died after 18 years. Matthew came out, evaluated what we needed, and…read moreinstalled a new belt drive opener. He was thorough explaining the features and programmed all our remotes and the car buttons. The installation was clean and he tested the safety reverse multiple times. My one small complaint is that the scheduling took a few extra days because the specific opener we wanted had to be ordered. But Matthew kept us updated the whole time so it wasnt a big issue. Door works perfectly now.