Got up on a Saturday morning to raise my garage door and the spring snapped…read more I called Ponderosa garage door repair and within an hour the technician was at my house. Kirk did a wonderful job listen to all my questions and concerns and I would highly recommend them to anyone.

The process began with a professional estimator. The use of quality laser measuring tools was…read moreimpressive. The installers were professional and did a quality job. I would highly recommend them.

Years ago on past jobs, I would have given 5 stars, but recent transaction for repair and refinish…read morework was well below expectations. Very sad as from our experience this is not the same company. Not even close! This is not a price issue, but a major problem with quality and service. Communication and responsiveness all below average. Plus poor workmanship coupled with arrogance, rudeness, and a complete lack of customer care is what earns them a 1. Keep looking for someone else, and don't be swayed by past/older posts. Check the dates on negative reviews. My guess is over the last few years, most recent are below average

So, we're sitting around the dinner table, and we're halfway through our meal when it's rudely…read moreinterrupted by a loud BANG. We all just got really quiet and Wife N. said "what..was...that?". It came from the direction of the garage. So I opened the entry door and gave a quick look around. Hm...nothing seemed out of the ordinary. But...something in the back of my mind said "you KNOW you know that noise...." Half a bite later I remembered. I raced back to the garage, looked above the door and, yep, sure enough, the spring had broken. Those guys are under some serious high tension. And when they go, it's really loud. I knew just who to call. Ten years ago, I had them out to replace that very spring (they last about ten years; we were due). And they did a fantastic job. So, naturally, they were at the top of the call list. The next morning, their tech arrived and not only replaced the spring but also serviced the door, lubed up all the tracks and spinny things and doohickeys, and even made a few reinforcements and repairs where he suspected things might be wearing too thin. In all, the bill was very reasonable, and he was in and out in an hour. My garage door has been smooth, quiet and working perfectly ever since. Thanks guys! You'll be the first number I call in another 10 years when the next spring goes.

Quick, efficient, just what you need when you need a locksmith…read more Walked me through, double checked the keys and locks all worked afterwards.

Wonderful customer service, fair price, delivered service requested! Easy scheduling and…read morecommunication!

Great experience! Nice to work with them, Andrew was very helpful and informative, and he got the…read morejob done quick. Andrew arrived promptly, and made the process quick and stress-free. Communication was clear, pricing was fair, and everything was completed efficiently. I would definitely use them again and recommend them. A good takeaway for me was don't buy crappy doorknobs on Amazon, stick with name brand stuff like "Schlage". And a 30 day warranty.

Bought a house and wanted my locks rekeyed immediately. I can't remember the guy's name that came…read moreout. I do remember he was so friendly and helpful. He was very personable. The fees felt high, but they were slightly less than average compared to other quotes I received. Nine locks were taken out of place, rekeyed, and put back in place in less than an hour! I would definitely use them again!

Our single-car automatic garage door spring broke. Called Rip City at about 4 p.m., left a message…read morewith their answering service, and was called by by G.O. within about 10 minutes. (FYI, G.O. is in the process of merging with Rip City.) G.O. showed up within the hour, and he immediately assessed the problem but didn't have the proper spring for our door on his truck (he guessed the spring could be as old as our 1954 house!). He provided a written estimate and said he could come back the next morning with the right part if we wanted him to do the work. The price was reasonable so we gave him the go ahead. G.O. arrived at 9:30 the following morning with his assistant, they went right to work, fixed the door, even did a full look-over of all the parts to make sure nothing else was on the verge of breaking, and everything works perfectly now! I highly recommend G.O.'s service. Great to do business with.

They gave a price of $375 for the repair without over phone. Had sent make and model of garage and…read morealso sent the picture of the garage. Took half day from work for repair appointment. Technician came and said he can't repair it for $375 and asked $750. Finally got it repaired by another company at a cheaper rate. Will not be contacting them again.

Love leaving reviews for businesses giving excellent service, especially with one…read morehaving customer service skills, their friendliness, and overall business skills. This is a new business according to the website. Chris was so nice and professional. He came clear to Salem from Hillsboro and fixed it all in nothing flat! He knows his stuff! He explained to me about needing a new garage door motor because this one is almost 25 years old and they don't last forever. He had that all done and he even programmed 3 remotes for us. Oh, and this new garage door opener works like a charm. Make sure you hire this business as I highly recommend Chris Wright as your service guy. He's very knowledgable. Thanks again Chris. Happy Holidays - Jannie for her dad Aubrey in Salem

We had a slight accident with our garage door! Brightfield came out the day to look at it, he gave…read moreus our options and walked my husband and I through the process for the new door. We ordered an upgraded option and added on a new opener and have been obsessed with the work. The new door is absolutely beautiful, the install was seamless, the communication was and I felt the pricing was very reasonable. 10/10 recommend and I've even given his number to a few of my clients.

Value Garage Door Service provided a very detailed response to a question regarding a price…read moreestimate. Surprisingly, not a lot of companies are willing to do that. When they were invited to provide a quote, the service technician (Nothanyell) explained the options well and he subsequently performed the repair quickly and we are pleased with the result. The repair includes a 5 year warranty on the spring and labor.

I had a problem with my garage door opening and closing. Spring needed to be replaced. Within an…read morehour, a tech came out to identify problem and within another hour spring was replaced and this area in the picture was fixed. Fast. Efficient. Would highly recommend. Jeff was wonderful!

Scott was fantastic - let me say that first. He was the only person that immediately put on a pair…read moreof gloves and started to touch and inspect all the parts of our heavy wood garage door. I had already done quite a bit of maintenance work on the door, and am quite familiar with garage door tension springs and other associated door parts, yet...I never saw the frayed cable. Scott found that cable because he was meticulously checking every part for wear and failure. Because he was professional at finding what needed work, and because he (listened) to what our concerns were...he was able to give us a multi-tiered quote based on the different items that we needed. He finished the work quickly and made us feel we'd spent money with the right company.

I called them and asked if there was a charge for just driving and coming here to my ouse, there…read morewas a reounding " oh no we don't charge a penny for just coming out " (secretary) however there is a "service charge" didn't know if i should laugh my head off or scream bloody liar WHATS THE DIFFERENCE !!! play on words how clever , so we cancelled .