Our dog Lucy has been a client of The Dog Wash since April 2022, with 9 pre-booked appointments scheduled a year in advance. We have always been reliable and punctual with drop-off and pick-up times, paid the agreed-upon rate provided by the owner and we were offered the option to pay in cash to save on the taxes. The price increased from $77 to $85 in July 2024, a 10% increase for all customers, making my total cost of $100 per appointment which included a $15 tip for the staff. This payment arrangement remained in place until Lucy's last appointment on July 5, 2025. On Lucy's last grooming appointment, my daughter went to pick her up and was told that the grooming fee had increased to $97 from the usual $85. When my daughter questioned the significant increase, 14%, the owner defensively explained that the price for dogs weighing 17-25 pounds is $97, not $85, and since Lucy exceeds 17 pounds, that would be the new rate. However, my dog has not weighed 17 pounds since August 2022, so it took them 3 years to weigh her and realize she weighs 25 pounds? When I contacted The Dog Wash to ask why I wasn't given any prior notice when they discovered their mistake, Angela avoided addressing my question. She proceeded to tell me that the increase had already been applied during my last visit on May 31st, so why was I complaining now? I told her that I was not informed about the price increase during the last visit in May and only became aware of it during this appointment in (July). She became defensive, and started accusing me of yelling at her during our brief 1-minute conversation, which I was not, and abruptly ended the call. I attempted to call her back 2 more times to try to communicate with her, but despite my efforts to discuss the situation, she informed me she was cancelling all the remaining bookings and hung up on both calls. The total duration of the 3 calls I made to her was 2 minutes and 8 seconds. The owner of this establishment failed to acknowledge her mistake and showed disrespect, rudeness, and a lack of accountability. Despite paying $100 for each appointment, she accused me of being privileged and ungrateful for allegedly underpaying her. The error was on her end, not mine, and she was not losing any money; it was her staff missing out on their tip. In one year, we were increased 24%, $8 last year and $12 now, $20 and the owner didn't feel the need to call me to let me know the discrepancy. The negative reviews highlight the owner's lack of empathy and disregard for customers. Her mediocre customer service skills reflect poorly on her professionalism and emphasize the importance of basic customer service skills. I wish The Dog Wash all the best and hope Amgela work on improving customer service and communication with both existing and new clients going forward. read more

This was my first time at the Dog wash Best groom for my Shitzhuh who can be a little hard to groom. Perfect spa day for Our pup. read more

Amazing grooming work, they were playing fetch with him when I picked him up, he was so happy lol. they washed him and trimmed his nails as well. Very sweet people and although I always trim my dog myself I'm definitely bringing him back when he needs a new cut. Thank you! read more

The Dog Wash - Pet Groomers Near Me - Etobicoke, Ontario

Grab your popcorn. Get ready for a story. So my it's a Saturday nothing to wrong , my dog goes for HER grooming. As per usual every few months here. Today my dad goes drops her off They call SAYS she's ready to be picked up They give my dad the dog He takes it home whatever. Than the dog starts growling at my aunt and she's like " why does Daisy look a bit bigger " THEY REALIZE THIS DOG IS A MALE MY DOG IS A GIRL. so they try picking it up and bring it back The dog makes a run for it My 50 yr old father is chasing this dog down the street Than finally he picks up this dog And the dog bites him so hard in the chin he starts bleeding All of this because they gave my dad the wrong dog. Terrible Never going back We bring the dog back and the lady goes " sir ur chins bleeding do u need a Kleenex " and he goes. You don't say.. this dog bit me. Where MY DOG. And she goes to the back and gives me dad the dog doesn't say anything and walks away Like ru serious. Worst place so f***king stupid. I don't understand how this happens but honestly the worst place. Also they never cut my dogs nails because she's too hard to be cut Like WORST PLACE read more

We have been taking our dog's to Angela at The Dog Wash since she took over the business. The last owner was amazing but Angela takes grooming to a whole other level. She is like you're most favourite stylist, except she does dogs. The precision of her cut's on our two dogs (a poodle mix and a Yorkie mix) is so apparent as I watch the dogs hair grow in. Last year we moved to Barrie and have tried a couple of groomers up here but none come close to Angela and we continue to drive to Toronto to see her. We love her and she loves our dogs! read more

Terrible service. Rude ladies. My dog had cuts all over her and they took over 4 hours to groom her and then had the audasity to yell at my mom!! DO NOT GO HERE. The new owners are rude to you and your fury friends. Disgusting customer service - after 6 years I have to change groomers now. read more

Beware of very hostile front desk employee. There are several businesses that offer the same services who do not verbally harass their customers. Please seek them for your next service instead. No one should leave any business feeling abused or afraid. read more

I have been bringing my dog here since she was a puppy, about 5 years now. My experience with the owner Angela has been always pleasant but her front receptionist really needs some work in customer service. Never in my life would I yell at a customer for asking a simple question about booking our next appointment. She has no people skills whatsoever. The altercation made me choose another grooming company who off the bat has treated me so nicely. Too bad read more

So I went there with my friends dog about 6 months ago just after the covid shutdown was lifted. She is in a wheelchair and asked me to drop him off. I'm hearing impaired so the wonderful world of masks, face shields and plastic barriers is making my like difficult. The owner was pissed off in about 30 seconds flat and handed me off to another employee rudely with an "I'm done". I explained again that this was not my dog and I was only the driver (to a disabled person) and they should call the owner for details. They asked for to confirm the number and I told them I needed to go to the car to check my cell phone. I am not sure what the owner was yelling from the back room angrily but I was asked to leave and take the dog with me. Apparently my disability was to inconvenient for them. I wouldn't trust a dog to these people. If they can't muster 5 min to work with me and my hearing impairment. What are they doing to the difficult dogs they get in that won't hold still. Will never, never go back. read more

If you're looking for an efficient, courteous dog groomer DO NOT visit the Dog Wash. Service takes forever and the receptionist is a complete bully! Customer service is NOT their priority!! I was so traumatized by my last visit and I was a good customer for years. I guess this is what happens when you hire a friend to work for you and you really should hire someone who understands customer service and all that implies! AVOID read more

The staff at the Dog Wash are extremely professional and kind with my very skittish Schnoodle. Our beloved Mika is regularly transformed from a scruffy little pooch to a beautiful princess. I have recommended Angela and her staff to a number of Mika's friends pet parents and all have thanked me finding the best groomer in Etobicoke. read more

I am a 1st time dog owner so when I called The Dog Wash to make an appointment I had asked how long would it take to shampoo clean ears and nail clip only. I was informed about 2 hours. So I made the appointment for my dog at 11:30am. At 2:45pm I called to ask it she was ready. The owner informed me that she was up next. I took that meaning that they hadn't started yet. So I said I dropped her off at 11:30 and she still hasn't been seen! The owner then said to me that she was shampoo and combed just waiting for her hair cut . I said I didn't want her to have a hair cut. The owner then said in a irritated voice that she is waiting to get her nails trimmed and ears cleaned. My answer to her was well how long will that take?. Still in a irritated voice she informed another 20 min. Not soon after that call I received a call back that my dog was ready for pick up. I get there one of her staff comes out with the bank machine for payment. I said to him I haven't seen my dog yet so not sure what tip to give so I gave him 20% tip. Then they bring my dog to me and informed me that the owner doesn't want my business any more because i was abusive. I was shocked so i informed them that I wouldn't come back and either. I then received a call from the owner which she told me again I was abusive and that she didn't want my business again i didn't get a chance to get a word in she hung up on me. I tried calling her again she again informed me that she will not take my abuse and said she would tell all the groomer in the neighborhood that I am abusive and not to take my business and hung up with out me being able to say a word again. So I come home and wrote this review. Also when we got home my dog went directly to her water bowl and drank 2 bowls of water and her disposition was drastically changed. . So I can only assume that the care the Dog Wash gave her was abusive . I would never recommend THE DOG WASH. If you do go don't ask any question you might be accused of being abusive. read more

Horrible experience. When they said minimum 3 hours for grooming, they actually meant closer to 6. When I mentioned at pick up that was excessive, I was told by the groomer/possibly owner that I shouldn't book on Saturdays. Unprofessional, rude tone and vulgar owner. In addition my dog smelled. I'll never go back despite the convenient location and I'll make sure friends in the community are made aware! read more

Been going to Angela and team since we moved into the area - really appreciate the very personal and professional service - and they take such great care of our furry kids, which is what we expect from our groomer! They definitely have our vote! Keep going Angela and team! read more

This cute salon is full of extremely talented groomers that know what they are talking about! Angela is just as attentive to detail as she is kind to the dogs. I would highly recommend this place for you and your furry family member ! read more

I have been to The Dog Wash once before with my dog, but stopped going because he had a rash on his skin after he came back from a grooming service. For awhile, my family and I decided to take him to other places, and it worked. However, The Dog Wash is fairly close to where I live, therefore making it easier for us to get there. I had phoned to make an appointment earlier this week, and had a confirmed appointment for a specific day in the morning. When I got to the store, on the day of, (roughly before 9am) the store was closed and the lights were off. I was surprised because The Dog Wash says it opens at 8:30am on the website on weekdays, however nobody was there to open the doors. I waited until about 9:15am, where I saw the staff finally arrive. I went inside and was ready to drop off my dog, until they informed me that I was scheduled for another day, at another time. Their attitude towards the customer in front of them is unprofessional, and they portray a lack of care and respect towards their customers. Instead of approaching the situation with hostility, the workers should try and help the customer schedule a different appointment at a different time. I will not be going back to The Dog Wash - it is clear what type of individuals run the business. This has truly been a disappointing experience. read more

Yesterday my dog was dropped for wash and nail clippings. We got him back with injury to his left front foot. Our dog can't walk. He is 15 years old. Dog wash owner didn't do anything about it. didn't wanted to explain what happen to him. Please take your pet else where even if cost more. He is a butcher read more

This place recommended to me by my vet's office.I took my young Cockapoo puppy in for his first haircut. The dog received a warm greeting and went with the groomer willingly. When I picked him up an hour and a half later, we looked terrific and seemed very relaxed. I found the staff to be very polite and the price was right. I'll go again. read more