If you need to purchase something cumbersome, bring a friend because the staff won't help. Instead,…read morethey'll continue their conversation while you struggle and, when you try to make eye contact they'll actively avoid it and walk away. We keep hearing that retail stores are suffering bc "everyone" is shopping online. Let's acknowledge that this is the in-store experience that drives people away.

Less than one star! Stay away from grooming. After several years of being a reliable customer I was…read moretreated like crap by Laurie and Katie regarding an appointment for grooming my dog. They called me when I was 2 blocks away from the store canceling the appointment. They wouldn't own the issue of not calling me sooner and were very rude when discussing the situation flat out saying no when asked if they could squeeze in the appointment. Spoke to me as if I were a 5 year old. Very poor customer service and I won't step into another store

Had my dog's nails trimmed there this week. The woman did it quickly and efficiently. I wish I had…read moregotten her name. The price was very reasonable compared to the new owners of McFees prices.

Great job with grinding my digs nails....she's always gotten reports of having to be muzzled,…read morebarks...but not at all here. Quick, easy & she was content with the groomer.

This PetSmart in Flanders always has the best selection of Bird Food anywhere and for that they…read morehave my appreciation. It's a plain and simple fact that not all Pet stores are created equal especially when it comes to their on hand inventory.     Lately [especially lately], I find myself having to travel all over the countryside just to locate certain supplies that my Pets need in order to thrive. So at least I know this store has my bird food situation covered. Come And Get Your Pet Shopping On!!

Training with Michelle was very good for us and our 5-month old Wheaten Terrier. Even though we…read morehave had puppies before, we still had a lot to learn or relearn. It is really about teaching us humans what to do and how to be consistent. We really appreciated Michelle's approach and learned a lot. The Flanders location is nice enough with the separate training area like most PetSmart locations have. Separately we also had the groomer trim his nails. She did a very good job. But the grooming area was pretty busy with a lot of hair on the floor. Overall, it was a very nice experience for the puppy and us.

Definitely a nicer pet smart then most of them around the area, good selection of fish but the…read moreemployees don't seem to be educated about them,

Been coming here for quite a few months and right when I was starting to give hope to this grooming…read moreservice, they instantly lost all my trust and service. I am someone who tries to be an optimist and will give situations multiple chances before making a final opinion. But this time is my last time. My dog was working with one groomer in specific (Sofie M) and they seemed to have an understanding for each other. Recently I found out that she left the company, and my dog had to go to another groomer. Not only did I come back to my dog's hair being terribly cut, but I had to pay a fee for him being 'too much'. The groomers said that the reason was because of my dog but it leads me to question how (with the exception of the very first time) for months everything was fine but now he is acting up? They then told me that they would not be able to help my dog unless I drugged him. In addition, the blonde lady has given me extreme attitude the last 3 visits and had acted annoyed that she has to be there and help me. She not only had me wait but she had me wait to continue to be on her phone. I tried to give her the benefit of the doubt because I understand people have off days, but this last time made me think not only is that maybe her personality but also maybe my dog wasn't the problem. So, it's not okay for dogs to act up when they don't feel safe but it's okay for humans to? It is truly shocking that people who are supposed to be able to work with animals can't work with them unless they are drugged.

Three stars overall because the store itself is fine. I'm very skeptical of their other services…read morethough, especially Doggy Daycare. They accept pets at 7AM but they're kept in a cage for hours until they have playtime which is in a group that is not separated by size. My 4 month old Cavapoo puppy is not playing with large dogs that can trample her and injure her! That is not safe. I asked for my reservation to be canceled after hearing, "we keep them in cages and the dogs all play together regardless of size". If anything were to ever happen to my girl, I would be absolutely livid. Do not take your dog here!

From the vet to the grooming department, the staff at this facility is terrible. There are always…read morelong waits for all of their services, and they never call to tell you if something happened. For a routine visit they kept my dog all day, probably because they over booked and then their horrible receptionists didn't call once the dog was done. Do yourself a favor and go to a legit vet or groomer for those services.

Unprofessional and rude staff, specially the grooming salon manager Tina, who wanted to charge me…read morean extra fee for late appointment, for being "6 minutes late" as my dog had to stop outside the store to poop. I will never come back and I don't recommend if you truly care about your dog. If they're rude like that in front of a dog owner, I won't trust them with my dog behind the doors. I have talked to Petsmart manager and she apologized and said no fee should be applied for 15 minutes delays. No excuses for the Grooming Salon manager.

STAY AWAY!!!!…read more If I could rate it 0 stars I would! What they did with my bernedoodle is worse than horrible! Staff was rude and ignorant! I left my bernedoodle here today and they made me wait FOUR HOURS just for them to cut him bald! They didn't even try to brush him! HORRIBLE. After a few hours I am seeing cuts all over his body from being shaved.

We've been working with Ryan Fink at PetSmart Edison since Titan was a puppy--starting in the…read morebeginner class and continuing all the way through advanced training and now private 1:1 sessions. Ryan has been incredible every step of the way. Titan is full of energy, and Ryan has helped us use positive reinforcement to redirect that energy in productive ways. Under his guidance, Titan has matured into a more focused, well-behaved dog who still gets to be his playful self. Ryan is patient, knowledgeable, and truly cares about each dog he works with. He doesn't just train--he builds trust and connection, both with the dog and the owner. We're so grateful for everything Ryan has done for Titan. He's a standout trainer and a huge asset to the PetSmart team.

This location has got to be the PetSmart with the worst customer service out there. From the…read morecashier to the manager

Allison G. Is amazing! I almost stopped going to PetSmart, until we met her and decided she's the…read morebest of the best. I have a Cavapoo who is very anxious. Allison not only made him feel comfortable, but she made him look amazing without shaving him down! I will continue to use her and recommend her to everyone I know!!!!

This Petsmart is good. Has most things in stock. It has small animal section in which you can buy…read morehamsters, guinea pigs, etc. Parking lot a little tight because it's in a strip mall.

I've been coming here for about 2 years for the grooming of my miniature poodle Morris…read more Before I was using a high end "home service" , but Morris never really looked that great plus it was getting way too expensive for a mediocre service. OnceI was food shopping at Petsmart and I bumped into a very picky and fussy friend of mine who just got her Cocker groomed there. The pooch looked amazing! For some reason I never thought of getting grooming services at Petsmart, it's like getting a haircut in the Mall...:) Anyway, my friend recommended Alex, and I was very happy with her service as well. Alex is attentive, caring and a real expert. Morris always looks very handsome after the visit. And not just that, but he is always happy to return, that means he is treated very well. Since then many of my friends started to use her, all very happy. The place is clean and everybody is helpful and nice. Very highly recommend it!

I have been coming here consistently and i get good service for my pet. In the past, i had one…read moreunpleasant service from a groomer but now it seems the staffs are professional and take good care.

LOCATIONS HAVE LIMITED CAT GROOMERS DO NOT TRUST JASMINE O…read more My experience with JASMINE O at the grooming salon was horrible. She was a replacement for our regular cat groomer, who consistently provided excellent service and never experienced any issues with my two cats. Jasmine stated that she would make a note that one of my cats does not tolerate the use of a blow dryer. However, during the appointment, she provided inconsistent and conflicting accounts regarding which cat had allegedly attacked her, ultimately changing which cat she claimed was responsible. When my cat was returned to me, the cat she identified as having attacked her had a leash tightened around her neck to such an extent that she was visibly struggling to breathe. This was extremely distressing and entirely unacceptable. Both my cats were soaking wet , nails not cut , and clearly not groomed for the money spent. Although I spoke with the manager and received a refund, Jasmine proceeded to mark both of my cats as dangerous and labeled them as red attack. Affecting me booking online at all locations. LOCATIONS HAVE LIMITED CAT GROOMERS DO NOT TRUST JASMINE O

If you have any type of doodle, stay away from their grooming! All they know how to do is shave &…read morepoorly at that.