This place has gone downhill so quickly. We've always gone here before concerts because you were able to get into the show early - apparently that doesn't happen anymore. They used to not accept reservations, but my parents haven't been there in a while and I thought I heard they started accepting them so we called to make sure. No one answered the phone and there was no indication of an option for reservations. The website said they opened at 3, the note on the door said 5, it used to be 4. ( I checked the website after being seated)
When we got inside there was a seating hostess wearing a Victoria's Secret sweatshirt and some 'I've never been to yoga pants' that were several sizes too small (professional work attire would have helped us take her more seriously) she first lectured my dad on bringing a large group without a reservation, then sat us at two booths and one small table.
There were at least three other tables that could have accommodated our whole group. I ran into a server we were familiar with and he told us he had a big enough table in his section and we should just move there.
I chatted with the seating hostess and she laughed at me and said "there's no way I'm going to let that happen" and lectured me about making reservations. I told her I had talked with the server and she told me that someone had made a reservation online and specifically requested that table in that server's section, I asked if that was possible, and she said of course it was. (It's not, I checked)
We just decided to order and deal with having to yell at each other across the restaurant.
The servers were exceptional given the short staffing and large crowd (that they apparently weren't planning for...on the night of a show...)
The food was a giant waste of money. It took 50+ minutes to actually get our food, after waiting around 20 minutes to order. We were served drinks that we didn't order (and charged for them), and several dishes that were incomplete. Tomato basil soup and grilled cheese served luke warm and the sandwich never showed up. Bacon mac n cheese was noodles with some melted shredded cheese on top, with no bacon. Arugula pear salad was wilted and barely had any cheese, a few (seriously, like 3) candied walnuts and 5 small slivers of pear. I had to request dressing, and waited 15 minutes for it.
When we finally asked our server about the meals (after being in the restaurant for 2 hours), she said the only thing she was allowed to do was bring us some bacon if we wanted it.
Our bill was over $200 and we tipped our overworked server $45.
The seating hostess seemed like she might be a manager of some sort after a while. She made it very clear that we were a total inconvenience to her. Glad to know there is no actual benefit to going to the restaurant before seeing a show, so next time, we will take our party somewhere else! read more