The food was amazing, and the hostess was very sweet. The dining room was also beautiful. Unfortunately, the service from our server, Sara, really took away from the experience.
We understood that the dining experience was meant to be slow and enjoyable, but it took about 30 minutes just for her to take our drink order and another 20 minutes to receive those drinks. During that time, we had our menus closed and were clearly ready to order, but she never came back to take our food order. When I did order my drink, I also asked for a Caesar salad, which arrived before she ever took our meal order.
When the food finally came out, only three of the four plates were brought to the table. Instead of letting us know the fourth plate wasn't ready, she walked away to help other tables, leaving one of us waiting.
The final interaction was the most off-putting. When we were deciding whether or not to order dessert and said we didn't want any, she responded with "I figured" and immediately dropped off the check. It felt dismissive and unprofessional.
I have nothing against this restaurant, the food was top notch and the atmosphere was lovely, but the service we received made the experience disappointing. Better attentiveness and professionalism from the server would make this an otherwise excellent restaurant. read more