we have had rats... WOW... when Eugene Phillips came out we learned so very much as he possesses…read moreintegrity and good knowledge base of these nast rodents... we are saving now to use you all ASAP... This inspector is a cut above the rest and raises the bar of servicing bugs, rodents, termites, so forth. See you soon ALL BECAUSE OF EUGENE!! Kept his card to give to friends and neighbors...thank you and Bless you for this quote and inspection of our home

Very professional and service is better than other companies! They were able to service my…read moreresidence on a Saturday. Recommend for sure!

Had a raccoon bust into my attic by tearing open part of the eaves on my roof. After hearing it…read morecome and go for a few nights, I knew I had a problem. I reached out to Rodent Retreat specifically because they are a local veteran-owned business, not a franchise. The whole team was amazing. I was able to schedule an inspection right away, and the gentleman who came explained different options to humanely remove the raccoon and prevent any other critters (including field mice and roof rats) from getting to the house. Based on the services I selected, they came back several times to repair the eaves, seal up possible points of entry on the roof and around the foundation, set rodent traps in the attic and garage, and sanitize the attic. Everyone I dealt with was incredibly friendly and polite, communication was exceptional, and pricing is very reasonable, especially given the high quality of service. They really went above and beyond. I highly recommend Rodent Retreat!

No complaints about the service and promtness of response. My complain is we paid $2500 for a "full…read moreexclusion" and what turned out to be 2 squirrels. 1 year warranty only. We feel the amount should have been adjusted to the gravity of the situation in our the attic. We regret paying this much for just a couple of squirrels which, by the way, were not taken away as I had assumed, but only pushed out. They are still running around out backyard and we know it's only a matter of time before they will be back in the attic (or else they would not push for a warranty extension).

Fast response! This family owned business is who you should call if God forbid if you have a rat…read more Not only did they help get rid of it but they also helped seal up areas that caused the problem. They've been back since to help us get rid of ants. They are quick, professional and reasonably priced (although I would pay any amount to have gotten the rat out of my house!)

Great job and fixed my rat problem. They were always on time and did exactly as they said they…read morewould. Highly recommend.

Guillermo did a great job in his latest service of my residence. He even came back later in the…read moreweek to do the back yard, because the dogs were in there on his initial visit.

great company..Joel Morris is fantastic technician...amazing customer service! Javier did a great…read morejob at my elderly relatives house---not an easy home to treat due to foliage.

I apreciate every time they come and it always helps me to not only know what's happening, but to…read moreknow what I need to pay attention to. You can't find a more thorough and caring company. I say for confidence give them a call and they take great care of your home! Thank You Bug Head Pest control.

I am really happy with the service I got from Bug Head. I was able to schedule everything via text…read moreand got an appointment super quick. They were also the most affordable for what we needed done. The exterminator was friendly and explained everything he was going to do. It was a fast job.

I hired and paid Wildlife X Team Dallas on July 10th 2020. It is now August 24th and the armadillo…read morethat I was told we be caught in 2/3 days still hasn't been captured. I have been constantly trying to contact Wildlife X and the last response I received from them was August 3rd saying they would be by to move the trap. The trap is located in the same place in my yard and I haven't received any response in weeks. This company has terrible customer service and doesn't deliver on their promises. After reviewing the other negative reviews it is my guess I will receive a response to this review from the owner either denying it or making up a excuse that his company never serviced my address. Being a business man and believing everyone should get a chance to make things right I sent several messages saying that if I could receive a refund I would refrain from public reviews regarding my experience still nothing. AT THIS POINT I WANT TO WARN OTHER POTENTIAL CONSUMERS DO NOT USE THIS COMPANY.

We hired Wildlife X Team to remove rats and squirrels from our attic. They installed various…read moredevices to keep animals from getting into the house. They also put traps in the attic, and were supposed to come back weekly to check them, re-bait them, get rid of the dead critters, etc. Unfortunately, they didn't come back and do this work, so I ended up doing it myself. However, the owner (also the manager) refunded our money for the trapping. He was very apologetic, and really seemed to want to make things right. In a perfect world, everything would always work perfectly. But you probably learn more about someone when things don't work perfectly. I was impressed by the way the owner stepped up and made things right. That's more important than some scheduling snafu or whatever caused the guys not to finish the trapping. By the way, our attic is rodent-free.

While covering some attic access points, Joey's ladder slipped and damaged the fireplace vent. At…read morefirst he attempted repair but the replacement vent was the wrong size. He promised to get the correct replacement but never did and he refuses to respond to many texts. I am extremely disappointed in what I mistakenly thought was a professional technician but sadly I was mistaken. Tried several times but nothing. Avoid this person and his company at all costs.

Whew!!! Where should I begin...what a blessing...Thanks Joey for the quick response and…read moreupdates...he got me together at a reasonable price!!!!! I strongly recommend this company for any critter problems!

I started using Wildernex three years ago. We are surrounded by acreage and a green belt, so we had…read moreMANY encounters with snakes in our yard. Their monthly service has reduced that by 75%. This week I had a large water snake hanging around the side yard. We scared it away, but it returned yesterday. I called Andrew, my service tech, and he came by that evening and found it! The snake was caught and was " safely relocated." Now I can go back outside and water my plants without being terrified! Andrew has always been helpful and listens to my concerns, then treats the yard as needed.

There are not enough great adjectives to describe how fantastic Andrew was with our raccoon…read moreproblem. The job was complicated and involved an older home where my elderly relatives reside. I was there a few times while he was working and he was always warm and friendly and explained to me where he was in the process. He texted me regularly when he didn't see me in person, so I always knew what was going on and I never felt like he was trying to rush to get the job finished. Another reason I went with Wildernex originally, was because they said that only one person would be coming to the house to remove the animals. That was important because my relatives didn't want a bunch of different people coming in and out. We had several raccoons making a nest in the attic and they were causing quite a bit of noise and some damage. I called several places at the beginning and got 3 different quotes. The quotes were all about the same but I liked the fact that Wildernex will trap and relocate the animals rather than killing them and that was important to us, so we went with them. Boy am I glad we did! It's much easier to kill the animals and be done with it, trapping and relocating takes time and patience. Andrew came out every day to check his traps for several weeks and set a game camera to make sure he'd gotten all of them. At the end, a straggler showed up and Andrew was ready with a final trap and ended up getting 4 raccoons and a possum in total. All of them were safely relocated (over 20 miles away so they don't come back) and he even went the extra mile to relocate them in the same new area, in case they were a family. I think that it's really helpful that Andrew is a wildlife biologist so he's familiar with the habits of the animals which makes his trapping more efficient and effective. He doesn't cause too much stress to the animals or the humans in the house, for that matter. There was no need to kill the little guys and we all really liked the way he got them out of the attic over time but didn't hurt them. We also learned that raccoons have a preference for Cheetos! After he trapped the whole crew he cleaned up the mess that they'd made in the attic and sealed up the entrances and exits so no new ones can come back. In addition to being great at his job, Andrew is a really nice human being. The older folks in the home were sometimes challenging and he was always so respectful as he addressed their concerns and was very sweet with them. The price was right in line with the other quotes and maybe even a bit less but they offer something that's priceless, which is awesome service and a job perfectly done, along with a guarantee. You'd be hard pressed to find better service than what he gave to us and I'm so happy that we made the choice to go with Wildernex. It was a win win for us and the animals.