Went to dinner tonight and never experienced anything like this before First off the place had 2 people dining In it to start at 6pm on a Sunday. Second our wings came out let's talk about Jumbo they definitely were not Jumbo they were little petite size with some horseradish on side. Didn't realize after that if you want blue cheese it's $1 a piece. Next the main event well food was cold- Mac n cheese cold. Ribs were hard and dry. Burnt ends dry. I am not sure what you call the baked beans but they were terrible. We were a party of 12 and 3 of us told them to take the food back it was that bad. They remade some ribs but they were no better. Than on top of this the manager never came out to address us with the issue of our food and why we took our plates back. So after waiting for awhile for our bill we finally get it and they tried to charge us for the 3 plates we didn't eat and sent back. The waitress went and got the manager who approaches the table not to say hello can I help you but to say I hear you are refusing to pay for your food Well we Beginning to tell him what happened so he repeats so your skipping out on your bill. So we started to say the people that ate and kept there good will pay he repeats so your skipping out on the whole bill. At this time we said we are not but if you feel that way call the police. Which is what he did. Advised them we are trying to not pay for our food. The police arrive and we explain everything to them. Tell me why the 3 meals now were not on the bill anymore. Funny huh. I truly will tell you that this establishment treated us unfairly. I feel like this was a racial issue considering we were 10 black people and 2 white people by the way he spoke to us and treated us. The two officers that came agreed with us and we paid our bill and left. This place should truthfully take smokehouse off the sign cause there is no smokehouse happening at this place. No smell of BBQ no taste of BBQ and definitely no good BBQ. I wouldn't waste your money at all at this place and let me tell you. Our lawyers are definitely going to be in contact with you on how unjust we were treated read more

I went with an old college friend. We tried a sampler of two meats each. The meats were tender. I would say there was a 'bark' from smoking. The fiery sauce was good but mild. My first two choices of sides were out, only 2hrs after opening. Service was great. We're ate inside which wad ok but noticed an outdoor covered seating after that maybe we should have tried. The Guinness is served in small pints and not the imperial pint so meh. I'll have to follow up another time but just not outstanding this time. read more

Chose the Crest for a retirement party. Nick and the staff were very accommodating and made the whole process a breeze. Heather is a rock star and kept everything flowing. Food is excellent, the back room is a great venue and, they've got a great bourbon selection. We had many positive comments from guests who had never been here before. Dinner or an event, you can't go wrong. read more

Pros- this place specializes in BBQ. They got the meats and cornbread right. The servers were friendly and knowledgeable about the menu. There's lots of space and parking. Casual place to have lunch or dinner with nice portions. Drinks were also very good. Cons- the large portion of sides lacked seasoning which was disappointing. read more

I opted for BBQ today & also cornbread (otherwise a sin) & pretty much impressive and I had a break via a gift card so the payment was low. Overall I still am impressed. read more

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Always enjoy the crest room but extra special kudos to Darlene tonight. She noticed I didn't get the special order I requested and made sure to make it right. Never made excuses just provided impeccably professional service. That's what makes a restaurant great. Thanks and see you soon!!! read more

Tenders gross and under cooked, prime rib no taste bland, not even the fries where good :-( Skiiiiip this place!! read more

We were a party of 5. We started 12pc wings and loaded potato skins. I had the 3 protein sample. Ribs were good and fell of the bone. The brisket and pulled pork was tasty as well. The Mac n cheese was good with the right balance of cheese and creaminess. The service was attentive and our waitress was very friendly. I would come back. read more

The Crest Room - Menus - Smokehouse Near Me - West Springfield, Massachusetts

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Was my first time here and will be my last. Waitress seemed annoyed we were there. Not a welcoming vibe. Ordered one drink and left instead of staying for dinner like we had originally planned. read more

We went there on Fathers Day hoping for a good BBQ but we're totally disappointed. I got the combo plate with burnt ends , brisket, baked beans , Mac and cheese and corn bread. I had to send the burnt ends back because they were so dry and tasteless. Totally inedible. The brisket was tasteless and dry also . They did replace the burnt ends with a pulled pork that was not as dry but again totally tasteless. The Mac and cheese and corn bread again was totally tasteless. I had to add so much salt and butter but still could not eat it. Backed beans , again no flavor. BBQ meat should have flavor on its own. You shouldn't have to add BBQ sauce just to get flavor. It seems they only do the smoking once a week and try to keep everything too long for other days. It was a waste of $80 for 2 meals and drinks. read more

My wife and I were headed out to lunch and wanted to try something different than our usual. The Crest Room keeps popping up in my Facebook feed so we decided to try it out. When we arrived we were told we could sit anywhere and a server brought us menus just as we were sitting down. She soon came back and took our drink and food orders with a smile. She was extremely friendly and professional. We were in the bar area which appeared to be small but there was plenty of seating without being crowded. Tables, floors, walls, everything was clean and the decor was inviting. Very inviting place to eat. The menu has something for everyone. While the smoke house selections looked delicious, we were looking for something a little more lunch-like. I had the Crest Classic burger and my wife had the Turkey Sandwich. She asked for something other than the Texas Toast (watching carbs) and was enthusiastically suggested a wrap. The turkey was fresh carved as advertised. There were several thick slices that were moist, tender, and delicious. The bacon, lettuce, tomato, and cheese rounded out the texture and flavor of the sandwich to make it a winner. It was far better than a regular turkey sandwich. I ordered the burger medium. It was cooked perfectly! It was well seasoned, juicy... beefy deliciousness. The bacon, BBQ sauce, and ranch added some smokey goodness. The brioche bun made it a very satisfying bite. This was the best burger I have had in a while. Overall we were extremely pleased with our visit and will be working the Crest Room into our regular lunch rotation. Highly recommend! read more

Great food and service! Heather is the best. Nicely remodeled bar'. Highly recommended. Quick and easy!

Crest Room now has an enclosed patio which makes for a perfect entertainment venue. BBQ is their specialty now since they have reopened under new ownership. Service is fast and friendly and the bar is only a few steps away from the DJ jng area. Brisket is my go to menu option. A close second is the house made corned beef Reuben. Check out their website to see what local music is on tap as well! read more

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Tried to give this place a third and final try under the new ownership. It is just plain bad BBQ. From the meats to the sides. Not good at all. Too bad because we loved this place before. read more

The food was terrible. Asked for a well cooked hamburger and it was rare. The sauce tasted like it had been burnt. My wife's fish was raw also and left a bad aftertaste. The service was very good. She was very attentive. I will say that the nachos are good. Other than that, just stick to drinking beer. The food is terrible. I'm giving one star for the food. If I could give less I would. The service I thought was 5 stars. It was very slow at the time, but she was great. read more

The food was delicious and the service was great thank you Small but very nice and clean read more

The service was ok, we had to ask twice for a glass of water. We ordered the wings to start. While the texture was great, the garlic Parmesan seasoning had no flavor whatsoever. The macaroni and cheese balls were dry, flavorless and crunchy. The brisket was ok but not great. The green beans were too firm and tasted of artificial smoke flavor, as opposed to traditional barbecue, which are typically very tender and cooked with a fatty, smoked meat, like bacon. They are in desperate need of a salt shaker, right next to the deep fryer. Nothing that was fried had been salted. It's a small place so the noise level was a bit louder than I prefer. read more

The service at the bar was great. Heather makes a good drink. The sweet and spicy Hawaiian burger was good. It was an older crowd which was nice. Probably go back if in the area! read more

Started out with a Creamsicle martini, brought me back to my days when I was a kid eating Creamsicle's, it was delicious. I ordered a fish sandwich. Picked up a homemade potato chip and it was to die for, ready to order a bag to go home. My fish sandwich is the icing on the cake. My friends had barbecue and chicken wrap married with Creamsicle martinis, they to and they keep making noises how good food is. l do not think anyone would be disappointed. The atmosphere is great and very friendly. read more

The Crest Room - All gone! - Smokehouse Near Me - West Springfield, Massachusetts

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Heather was an amazing waitress, she was so knowledgeable of the menu and gave great recommendations! We went in on a Sunday night at 8pm and the food was fresh, hot, & amazing. The BEST brisket we have had probably ever. Melted in our mouths. We are both in the industry as a chef and a server and we love being able to support local places wherever we travel, and this is a must if you're out in the area, especially after a long day at six flags! Our 9 year old also loved it and it was definitely a family friendly atmosphere, plus the prices were unbelievable, for the 3 of us it was under $100 plus we got drinks and apps! We will 100% be back! read more

The Crest Room - Pretzel appetizer - Smokehouse Near Me - West Springfield, Massachusetts

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Smokehouse done right! Comfortable, family atmosphere and the best outdoor patio anywhere! If you like a good neighbor restaurant with great service, great prices and a variety of entertainment you've got to get to The Crest Room. read more

Came here for brunch last weekend and was so impressed with everything. The food was absolutely amazing, the smokehouse Benedict was delicious and served on the best cornbread, with bbq brisket (or pulled pork) with a poached egg, with home fries. The food was better than most places in the area. The smokehouse Bloody Mary was also delicious in flavor and had great garnish. Espresso martinis and the endless options and mixes for mimosas were also very good! Service was great and everything came out fairly quick. We will definitely be back soon. I highly recommend this place, can't wait to try lunch or dinner here. read more

The Crest Room - Traditional eggs benedict - Smokehouse Near Me - West Springfield, Massachusetts

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Food was OUTSTANDING as well as service! We did take out but we have eaten there & the staff is fabulous!

After being closed for several month (for breakfast), there's breakfast once again on weekends and we were pleasantly surprised. Quick service, HOT food, great prices. The Crest is BACK for breakfast and it's worth a try. We love our Sunday breakfast and it's nice to add The Crest to the list. My only suggestion is there are too many has browns in the hash and very little corned beef. I'm sure that can be fixed, the kitchen is doing a great job and happily our server never forgot us. Welcome back! read more

The Crest Room - Irish Eggs Benedict - Smokehouse Near Me - West Springfield, Massachusetts

Who knew? This little bar has excellent, home-made food! The bartender is kind, the food great, and the drinks are cold. What else could anybody ask for? The daily specials never disappoint. Go here any day. For the homemade food, the bartenders, and the guests! read more

1st time here, some of the best food I've had in awhile. I had the brisket with chips Mac and cheese and cornbread. I had bourbon bbq sauce, which we had first tried on the wings, fantastic! Didn't need a knife for the brisket, just a fork. Tried my girls brisket tacos, so much flavor and so fresh!! The cornbread was out of this world, so dense but yet very moist! Definitely coming back here! Watched the fish and chips go by, that could be my next visit read more

The Crest Room - Smoked brisket with house made chips, mac and cheese and cornbread - Smokehouse Near Me - West Springfield, Massachusetts

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Second time there. Food was good. Mac and cheese is amazing. The ribs have been over done both times we went so it's a 4 star for us. It's almost like they're smoked the day before, then sauced to order then burned on the grill. It creates a hard layer and not enjoyable. Everything else we've had has been great. Service is awesome. Very attentive. They put in an enclosed patio with lights that seems cool for a weekend night and bands. We've only been during the week and sit at the bar. Recommend going if you haven't been. read more

Recently made a short trip back to my hometown, West Springfield, MA. Met up with some friends and had dinner at the Crest Room. I've been there many times before and the food has always been fair to good. This time things went off the rails. I ordered pasta with meatballs. The pasta came out cold, Lt warm but cold. The meatballs were burnt and hard as a rock. I asked to waitress to take the meatballs back to the kitchen and Bring out some fresh ones. Never happened. Truly disappointed, the food was horrible and the service was also. Probably the last time I stop in at The Crest Room when I visit my hometown. read more

This place might be on the smaller side for a restaurant and bar, but the food is absolutely delicious! The wings are nice and crispy, especially with one of the dry rubs. The bbq and sandwiches are great as well. The bartenders and overall service is excellent! Very friendly people, look forward to going back:) read more

The Crest Room - BBQ sample platter - Smokehouse Near Me - West Springfield, Massachusetts

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Tried the 3 meat sampler: ribs, brisket and pulled pork. For sides I got coleslaw, baked beans and it comes with a half a brick size of cornbread. My friend ordered a rack of ribs and an order of hand cut fries. The ribs have a dry rub where you can choose a sauce of choice. The ribs are lean of fat and fall right off the bone which is good. The coleslaw was a tad sweet and crunchy but nothing special. The baked beans I found very bland with a hint of molasses or ginger flavor. The pulled pork had good flavor and was all meat. What I found the best was the brisket which can be a hit or miss at bbq places. The brisket was perfect, no fat and very tender. My favorite side was the fries which were hand cut and fresh tasting, salted perfectly! I asked for sauce on the meat which was put on light so I used some of my friend's sauce they got on the side so I'd recommend choosing sauce on the side. We did take out which took a little while longer than expected but everything was packaged. read more

The breakfast on the weekends are good. Fresh hot flavorful you really can't beat it! The only downside is when the boss's wife walks into the bar she brings a bad vibe and spreads it throughout the staff! read more

What a nice find! Started out with an order of their Smokehouse Fries. They had a generous amount of smoked brisket that was incredibly tasty and tender. Housemade cheese sauce and their sweet & tangy BBQ sauce rounded out the fries. A perfect Starter. Heather made an amazing Espresso Martini to sip on while a hotdog was being prepared. I know, you are rolling your eyes at the thought of a hotdog earning a 5 star rating. It was grilled to perfection and the buttered New England style bun was grilled to perfection! I'm definitely going back! read more

Thought we'd try the newly renovated Crest Room in West Springfield, MA-- (Under new ownership) First, let me say we were frequent patrons of the "old" Crest Room and we loved the neighborhood feel and charm, the great food, the friendly chatter at the bar, et al. Upon entering this newly renovated model the word that came to mind was "sterile." Walls a repainted an unremarkable beige, the half wall that used to divide the dining from the bar is gone and in its place is a straight line of pub height two seater tables. To the far left against the unadorned walls are essentially four seater tables at regular height. TV's are hung around the back of the bar but the speakers are hung over the dining tables on the left wall which was disjointed and unsettling. There was no friendly chatter. Upon entering the one waitress handling the entire place told us to "find a table anywhere." We did. Five minutes later when she came to take our drink order she informed us the table we chose "is reserved for the people sitting behind us and their friends." WHAT? I asked (pleasantly) how were we to know that when A) There was no sign it was reserved, B) The people behind us did not say a word as we settled in and C) SHE (the waitress) told us to "pick any table." (Strange) We were about to relocate when the people at the table behind us said "Nevermind." Okay then... Gone are all the old favorites of the old menu. No more waffle fries and cheese, no fish fry, basically generic food which was unremarkable in taste and presentation. We ordered the Nachos and Cheese with Salsa and Sour Cream as an appetizer for the table. The waitress served it on the plate it was piled on. No utensils, no small plates, no napkins, no salsa, no sour cream. That was aggravating. We were halfway through our first drink before she circled round and when I caught her eye and asked for all that was missing she seemed quite put out. By the time she came back with utensils, etc she also had our dinner orders--Reuben and Fries, BLT and Fries, Chicken Quesadilla--- Needless to say the appetizer was cold and the nachos soggy by then. The Reuben was as good as it always was --Juicy and well toasted. Missed those waffle fries though! The hamburger was dry and the quesadilla was rubbery. I had a Bloody Mary-- Average in taste but a good deal at $7.00. The other two had beer--hard to mess that up. Once again (remember she was alone and there are, I'd estimate 16 to 18 tables)--we didn't see the waitress. She never checked to see if our food was as ordered or if we needed anything. I don't know if this was a "bad night" for this waitress or if she lacks personality but she was less than welcoming and barely efficient. I had to chuckle when she brought out "electronic" bill and the selections on top of our electronic bill were to opt for 25% tip, 35% tip, 45% tip etc. Yeah. No. Far to the left I found the minimum (20% tip according to them) and selected that. Guess if you want to stop for a few drinks it's semi-average...overall, though, I wont be back. Too bad the very good are sold to be turned into the merely adequate. read more

Good for smokey BBQ, staff is really nice and tries to make sure you have good food and a good experience.

Everything was perfect! The food was scrumptious, drinks were on point, good waitstaff and friendly environment. Great food for a fair price! read more

Food was good fish and chips very tasty nice light batter service was good beer was cold nice variety clean just big enough for small crowd there is outside dining been there before and we'll be back read more

The only reason for the 2 stars is that my chicken caesar wrap was very good. On the other hand the service was TERRIBLE!! Waited for EVERYTHING! I have never written a bad review for service before but this was very warranted. Will not return! read more

This is a great place to hang out with locals. Good food at very reasonable rates and great size portions. Friendly staff and good conversations. read more

The Crest Room - Main dining area - Smokehouse Near Me - West Springfield, Massachusetts

If you're from West Side, you've probably already dealt with your grief and mourning about the death of this place. I held off my review because snap judgments aren't always fair and accurate..but HOLY $?it ! What an utter bastardization of this place!! If they actually hired a designer, was it someone they found on Groupon?! You work with the bones. Is the industrial look cool? Sure.. but it serves a purpose. To make a LARGE industrial space look attractive. You don't take a place that has cozy charm and vibe of an old world pub and strip it of all its character. It basically looks like someone's fixed off basement now. No one from WS is getting over this. Ruined. The positive: food has gotten MUCH better since the beginning of new ownership. Took me a while to step foot in here again after grand reopening in which we were served a "Lunchable" pizza and other terrible frozen fare. Much , much better now. The BBQ addition is good. They are currently building an outdoor pavilion which is looking great. This will be a fantastic addition for some nice outdoor seating and live music...plus it will get you away from the "fixed off basement". :) Definitely not my jam but you should try it yourself. read more

New ownership is exactly what this place needed. Food is much better, the inside looks a lot better opened up, and they even have trivia! Can't wait to come back! read more