"The Phone Surgeon" as some people might know him by tried to RIP ME OFF!! Granted, he was very…read morepolite. I have a Nexus 5 and was interested in going here since it is near my work. I stopped by to have Fernando take a look at my phone. It was working perfectly until suddenly I received a static screen. I did some research online and had my diagnose but wanted someone else to take a look at it. He opened up my phone (I guess this is what makes him a phone surgeon) and says that it's my phone screen and it needs to be replaced which will cost me about $110. This was way more than I was planning to spend and was not the diagnose I was expecting. Keep in mind, my phone worked perfectly fine until the static screen popped up. There are no cracks or scratches on my phone. Not agreeing with Fernando, I took the phone to another shop and only had to pay $59 for my repair. I had to get my usb flex cable change. This was almost half of what Fernando quoted me. Maybe Fernando honestly did not know what the issue was, and was just taking a guess. Maybe he saw me as someone he could make easy cash from. Make sure you do your research before you get anything fixed so people don't take advantage of you. I felt I would have been taken advantage of if I didn't know any better.

The owner/operator appears to be using this business as an intreim source of income before he goes…read moreback into sales for a liquor distributor. First went to get a battery replace. He opens the iPhone and then realizes he does not have the appropriate battery. Asks me to come back at a specific time and he's not there. After that I come back for the 3rd time and he's off to lunch. Finally the fourth time (I called before going over) and he opens the iPhone to realize he does was given the incorrect battery. At that point I went elsewhere - where they did it right and that too the first time. Went back to change phone service - told me he's done it before (which I should have realized meant that he'd considered it before) but had no idea what he was doing. I finally got the service provider to help resolve the issue (with no help from this guy - he wouldn't even call to make sure the issue was resolved). On the last time I called there he hung up and refused to pick up when I called. This guy has no idea what he's doing and I would recommend staying away. He is learning the business ..... and that too ... slowly ... very slowly.

beware of false advertising, no receipt, no warranty, and Johnny deliberately took parts out my…read morephone and then tried to tell me my phone that was purchased straight from factory came like that. he scammed me out my money, my time, my gas, he's unreliable and definitely incompeten! 04-2025

SCAMMMERRRR SCAMMER This man is NOOOOO GOOD, I trusted him…read morebecause he was old , he sold me a phone that can not be activated because the phone don't connect to WiFi at all it's damaged I asked him to make it right he stop responding I made police report

I found these guys on Facebook marketplace. I was buying a phone for my partner for Valentine's…read moreDay. They have two locations which are both a stretch from where I live. It would take me almost an hour to get there but they had a good deal on iphones so I went ahead and drove to the SW location. I went to buy the phone and did not put my SIM card in to test it, BIG mistake. The lady at the register told me it would work once he put his SIM card in. Unfortunately, the phone was locked. After a few days of calling the store and trying to decide when we could return to see if it could get unlocked, we finally made it back to the store to get a replacement. The owner is a very kind and fair business man. He worked with us to make things right. My bf has a new iPhone 11 Pro Max and he is sooo happy! If Cell Repair is unable to fix whatever is wrong with your phone, they do offer other options. We are satisfied with our purchase!

Sabih was amazing! Good and fast service. Will be back for a new phone plan!!!!! He was great!read more

I came in about a week ago to get my screen replaced on my iPhone. The father and son were both…read moreextremely nice! They told me apple was having a better deal then they could give me. It was clear that they are both honest and loyal people. I decided to stick with Royal because I did not want to wait over a week to get my phone back from Apple! I am so pleased with the customer service and quality of their repair service. If you want fast and affordable service.. Go here! Yesterday I had to go back in because I dropped my phone and broke the screen again.. They still gave me the best service and even gave me a deal on the screen since I had just been in there. I bought an otter box in the same building and hopefully will never be having to replace a screen again!

DO NOT WASTE YOUR MONEY,TIME OR GAS going to this establishment WORST customer service I've ever…read moreseen there's more than 7 people standing around doing ABSOLUTELY NOTHING but taking peoples' money. I spoke with a representative of this store about a Apple Watch Series 4 the rep. Said that he'll hold it for me but failed to tell me they didn't have the item at ALL so once I got there I waited in line as the customer in front of me was turned away after he tried to purchase LEGIT Apple airpods but after coming to the store he found out they were fake so he was no longer interested. So it was my turn to be service and the woman approached me by asking "DO YOU HAVE THE AD" I replied "YES" she stepped to the back for about 5 minutes and returned and said "we don't have ANY series 4 Apple watches". In addition to this there was no business certificates or Fire Marshal occupancy signs for this small establishment. If you value your time please don't go to EITHER of there location

My wife drooped her new iPhone 13, called Mike and Mike replaced the back part, good work and…read moreservice.

I won't go to the mall for screen saver replacement ever again! This local business was exactly…read morewhat I needed! Parked right in front of the store and was in and out in 15 minutes. None of that taking my iphone out of my sight either. I watched while he worked. Support our local businesses! Thanks YELP for helping me find exactly what I searched for!

I was hesitant to drop off my PS5 for a $30 diagnostic fee. Was told it was a motherboard issue and…read morewould take a few days to fix. I was quoted a price. Later they claimed they were unable to fix. Dont waste time send to Sony for out of warranty repair. Additionally when I picked up and checked my PS5 they had stolen the SSD drive.

***OVERPRICED, HORRIBLE STAFF, IDENTITY THEFT ATTEMPT***…read more Postal lady tried to take pictures of my ID on her personal phone!!! Went in to get a quote, i was told the technician wasn't there but i could leave my apple watch with them to give to him that day and he will get back to me by the end of the day with a quote. 3 days later i still didn't get an answer. I called and no one answered, instead i rec'd a text back telling me they're still "working on it". I brought my watch in for hardware issues (the front face popped off, which was indicated on my form they asked me to fill out). I didn't get an update or quote on the watch until the 4th day. I was told there was a "motherboard issue" and it would cost $159 + tax to fix my 5 series apple watch!!! I told them I didn't want to move forward. Then when I looked at how long it would take for me to get a new one, I thought about forking over the money to fix it. Finally, I decided not to and would go pick it up. **HERE'S WHERE IT GOES LEFT.** I walk in while on a business call and tell the lady behind the counter (a postal worker because this business is located inside a postal store) and tell her, "I'm here to pick up my apple watch". She says, "I will help you when you're off the phone and you walk over here" and she walked over to another part of the counter. I went to the part of the counter i was helped when I dropped the watch off, but ok. Mind you, no one was in the store but me and her. Then she asked me my name, i told her it could be either my first or middle name (i didn't remember what I wrote) but they're both my names. She calls the tech, then I text the tech (mind you i told him I was coming in to pick it up). She said she knew nothing about it and needed to confirm with him, fine. Then she keeps asking him my name but my name is on the form. I repeat MY FULL NAME while the paper is in her hand and she's hiding it. She then asks me for ID. By this time, she and I spoke to the tech and he confirmed it was me. I gave her my ENTIRE NAME and She still demanded ID to give me back my VERY BROKEN watch. I showed her my name on my money app, she REFUSED TO LOOK AT IT. I get my id from the car, I show her my ID she tries to grab it (ABSOLULTY NOT). I lay it on the counter, still in my fingers THEN SHE TRIES TO TAKE A PICTURE OF MY ID WITH HER PERSONAL CELL PHONE. "ABSOLUTELY NOT" i said. "YOU WILL NOT TAKE A PICTURE OF MY ID!! He just told you it was my watch and I just told you my entire name, I showed you my name on my money app, you refused to look at it". Then i showed her my id again and pointed it out "LOOK MY WHOLE NAME IS ON MY ID WHICH MATCHES THE FORM, that's enough. She ignored me and still didn't look. I then had to pay a $25 + TAX FOR A DIAGNOSTIC FEE via a money app???. Again, I had a HARDWARE problem and i was billed for a software diagnostic. STAY AWAY FROM THIS PLACE. The postal people are rude and the tech will not be there or answer your calls. I told the tech I would be leaving a review because of that lady's behavior and he asked what happened. I tried to call him to update him and he didn't pick up my call. I blocked him and WILL NEVER BE BACK AT THIS LOCATION FOR ANY BUSINESS WHATSOEVER.

Our iphone screen was unusable due to something hitting the phone screen and we had a bad battery…read moreand the charger port wasn't working. Abdul was able to fix everything on our phone at an extremely reasonable price (~$200) within about an hour. I could tell he was very knowledgeable and honest and he was extremely friendly to work with. Although I hope our phones never break, if they do, I will definitely be back to this place.

Do not go here under any circumstances!! I went here to have a screen replaced on my iPhone XR…read more They ask for your passcode for your phone and the passcode was supposedly to be able to test the new screen after it was installed. They took the phone in the back to do the repair which took about 20 minutes. They return to the front with the phone and everything checked out no problem. The following day the screen starts to flicker on and off consistently at the most in opportune times. But the real kicker is apparently when they had my phone in the back they went into the phone under my Google account and actually left a review on Google under my name giving themselves five stars and made comments about supposedly great service for fixing my phone. When I realized what had happened I was livid. Not only is my phone not working properly that is a total unethical invasion of privacy and against the law in many places. I went back to the store and confronted the manager who told me that the tech Sam supposedly worked on my phone in the back and he would have been responsible for the post He called Sam several times on the phone in my presence to confirm this but no answer I don't even believe Sam exist. Had to argue for 20 minutes only to be able to get back a refund of the labor. They would not even give a full refund . They offered to fix the screen flickering f but I refuse to do busses that's with them and you should too. Think about all the sensitive stuff people have in their phones from baking information, private photos, and stuff that can be used to steal your identity. Don't go there under any circumstance!!