Brian came out to complete a required annual inspection of the gas fireplace in a condo. Brian…read morequickly answered the phone call to determine available appointment dates and times: I was in a hurry to get this done to facilitate a real estate transaction. At inspection time, Brian called ahead to make sure I was available. He not only completed the inspection, but cleaned the glass, vacuumed the logs, and checked the tubing, switches and ignition. Very meticulous. Brian had some very good recommendations going forward. Highly recommend!

Our old fireplace was removed and new one installed. The beautiful stone work was completed by…read moresomeone he recommended. We couldn't be more pleased!!

Great and thorough service. Great explanation of what he did and recommended procedures to keep…read moreunit operating in top condition.

Have a gas fireplace ~15 years old that wouldn't light. Batteries had leaked in the electronic…read moreremote control box (should probably write a Duracell review...). Called Amazing Flame; was familiar with them from having periodic service before. Nolan D was on time, set up very efficiently, worked very methodically and was very clean. He was clearly knowledgeable and experienced. Performed a full diagnostic and a very thorough service -- important for a gas appliance. Not only brought the fireplace back into original working condition, but went to some trouble to remove battery corrosion from remote control receiver and save the cost of a new one. That was an unexpected and pleasant surprise. Amazing Flame isn't cheap but the expertise and value are there.

So happy with out fireplace. This company has great communication and they completed in 2 visits…read more My fireplace was in bad need of repair with cracks and unusable dampner and they did a great job. They even fit me in before Christmas ahead of schedule. Wasn't cheap but considering amount of work done I think it's been totally worth it. We've enjoyed several fires during this abnormally cold winter. Would recommend this company they know what they're doing.

We wanted to get our Chimney inspected. It took about two months for me to get my inspection…read moreappointment. They don't follow up on paperwork easily. I had to call back to receive my invoice. I called again so that I could make an appointment for the work they said need to be done on the outside of our Chimney. Still waiting for a response. This is something that has to be done in warmer weather because of the bricks and outside Chimney work. I will update my review when the job is completed. Which includes setting up an appointment for the additional work need outside of my Chimney with the brick work. I do appreciate their honesty about for safety reasons to not use the fireplace.

This is an excellent company. Steve is amazing. Patient and kind. Happy to explain anything do you…read more Installation was smooth. Great crew. Excellent customer service all the way through from everyone. Absolute recommend. A+++ all the way.

Pride in your work - Integrity in delivering what you promise - Treating the customer as you would…read morelike to be treated. That's how I'd summarize our experience with Steve the Fireplace Guy. Steve and his team replaced our tired old gas log fireplace with a new, beautiful, full-enclosure gas fireplace. From the beginning of the project until the end, Steve and his team were friendly, courteous, prompt to reply, and genuinely took pride in their work. Steve made sure that at the end of the project, he was there to ensure that the inspection passed without any issues. He also made sure that we, as the customers, had an opportunity to ask any questions we had about the operation of the fireplace insert. Steve and his team also refreshed our 20+ year old gas lantern in the front yard, replacing the old mantle system with a beautiful gas flame and refinishing it from top to bottom. We could not recommend Steve the Fireplace Guy more highly. You will not regret selecting Steve over the competition.

My fireplace wasn't working because the pilot light wasn't going on. Cristian was able to diagnose…read morethe problem quickly. He explained the issues to me clearly and went over various options to fix the problem. Cristian fixed the issue with the pilot light and the switch to turn on and off the fireplace. He also installed a wireless remote switch for the fireplace. I will definitely use Cristian again should I have further issues with my fireplace. He is thorough, very competent, takes the time to explain the problem clearly, goes over solutions and cleans up after he is done. I am very satisfied with his work and he's a pleasure to work with.

Called and got a couple of texts and never heard back. He asked questions I replied, then I told…read morehim I could not take a picture of what he needed but send him some info, which he never replied back. Just bad when it comes to replying, tell me whether you are willing to work or not. Understand you're busy but so am I.

We are looking for a gas fireplace to supliment our heating and started researching service…read moreproviders which led us to Rusty's Rusty's is a local Chimney Repair, Fireplace Cleaning and Stove/Fireplace Installation service provider We visited their showroom and met with Tommy who was very friendly and knowledgeable. He answered all of our questions with a great level of detail and patience They have a good variety of fireplaces and stoves in their showroom to allow customers to touch and see upclose as well as a wide variety of vendors catlogs available for comparison and order. When we are ready to move forward we will definately consider Rusty's for the work!

We shopped around and found Rusty's to be fair-priced, at the end they even came in below quote. We…read morehad the Chase topper, chimney, fireplace and wall replaced. The before and after pics are amazing. We had an external air supply connected so it doesn't draw air from the house, and Rusty & Ray worked with us to install ducting from the basement to better circulate the hot air around the house! We chose the stone from a local supply and ordered a mantle from Lowe's, and Rusty and Ray did the rest. The craftsman ship is top-notch, they left the house very clean. We have already recommended Rusty's Fireplace to our friends.

I have used JCS Home Services for my wood fireplace cleaning, maintenance, and repair and have been…read morevery pleased with their work. They have been responsive, timely, and professional. After having some fireplace panels replaced, I had a question about the curing process, sent some pictures to confirm the wear was normal, and the team replied very quickly explaining that what I was seeing was normal, what to look for that wouldn't be normal, and that the fireplace was safe to use. On another occasion, I had a follow up question after the first use of the fireplace of the year and they were responsive, helpful, and even sent a team member out to confirm everything was functioning properly. I would highly recommend them, I have been very impressed with their work and commitment to customers.

After extensive research I hired JCS to clean and inspect my chimney when I moved in. I assumed it…read morewas done well but I didn't see any photos. Fast forward 6 months (I never used the fireplace during the 6 months) and I was converting to gas logs. The gas fireplace company said I needed a chimney inspection and cleaning. I told them I had it 6 months ago - but I needed a new one. Fine. I used a different company to inspect the chimney and do some brick work. I saw the photos of the debris on the shelf and inside the chimney!! The other company removed Half of a 5 gallon bucket of debris. And they showed me a nail or screw one damper that was not secured during the first cleaning. So I am very disappointed - did JCS even do anything? Oh, and I paid double to JCS rather than the second company for the same services. TLDR: I do not recommend JCS

Excellent work done replacing one of my shower faucets and installing a new shut off valve…read more Couldn't be happier with the quality of the work. I would highly recommend!

They are professional, punctual, knowledgeable and do good quality work. I very much respect the…read moretechnician, but the problem appears to lie with the company's practices and fees. The main problem and downside is that they are very expensive and overcharge. Despite the Yelp page saying that the company provides a "free estimate", I was quoted $49 for the technician to travel. In addition, if I had not chosen to go ahead with the repair, the company would have charged me an additional $150 diagnostic fee. Essentially, despite the yelp profile stating a "free estimate", it will cost you closer to $200 to get a quote. I see this as false advertisement. In addition, when the technician concluded that the problem was the capacitor, I received a final quote of $600. When I googled the price of the same capacitor online, the price range was in between 75$ - 150$. Essentially, they are charging a premium of at least $450 per replacement for a single part (capacitor). Despite their professionalism and quality work, I do not recommend this company for the reasons stated above. If price is not a concern for you, and you would rather pay twice the market value for a job then you should definitely choose them. EDIT: I actually googled the price of a capacitor and offered to buy my own. I was told that by the technician that if I purchased my own capacitor that the company would not install it. In conclusion, they did not address any of my concerns. Unfortunately, after reading the other bad reviews, there seems to be a consistent pattern of discrepancies between what they tell customers and what they instruct technicians to say on site. Making an honest living is so much more rewarding than making it dishonest living.

I used them about six years ago to build a deck. They did a good job. Now they don't respond to my…read moreemails. I think they are no longer in business.

RUN AWAY FROM THESE CRIMINALS!! They do NOT have a valid license in Virginia under any of the 3+…read morecompany names they work-or hide- under (AEM, Inner Harbor Logistics, Loudoun County Contractors & maybe other names-some of their addresses are in Leesburg, Va & some in Maryland). Carmen Pretopapa, Nathan Hill, & Zack Hill do nothing but lie and scam people out of their money. Worse, they'll damage your property, costing you more money! I wrote a review while they were still "working" for us. They threatened to stop all work unless I removed the online review. I removed it, still hoping for resolution on project. Their tactics are gaslighting, lies, & threats. And Carmen blamed his employees for all the mistakes in the construction- saying, "well, all these guys are Mexican...or er, ya know all those countries are like Mexico to me...and they don't have the same standards we do." WHAT?! Hired them to build a 10x11 portico roof & install 2 patios in July 2022. They took $18,400 from us. After several delays, & numerous excuses about vacations & illnesses, and even blaming the county- work finally began in Jan 2023. Porch failed inspection FOUR times. They damaged our new home roof, damaged our house siding & caused immeasurable stress. When it became clear that the structure they had partially built was 100% UNSAFE: (a) rafters not tied into the home correctly; (b) random beam installed over door, then removed; (c) foundation posts not level causing a backflow of water & water intrusion into home; (d) structure allowed to sit uncovered for months during rainy season also allowed damage & mold growth; (e) the post near house should have actually been tied into home beams- instead they tried to build a "box" in front of the door & then poorly attached a porch roof which was incorrectly tied into home roof. Basically you could push on one of those posts with one hand & the entire structure would move. The whole structure could have easily come down, ripping out our home roof with it!! We stopped all work until a structurally sound plan could be devised. Had our 3rd meeting with Nate, Carmen & county inspector who advised Nate & Carmen exactly what needed to be done. NONE of the corrections were done-they simply shoved shims between posts & porch roof to "level" it. We bent over backwards trying to work it out with the company, we gave them numerous chances & a lot of money. We finally hired an attorney & went to court. We won & were awarded actual & treble damages plus attorney fees. Not surprisingly, Nate & Carmen ran off with our money. Our attorney sent garnishment letters to the company bank, but were informed the total amount in their account was only $2,000-that won't even cover our attorney fees. Virginia should stop them & prevent this from happening to anyone ever again. They have been allowed to commit fraud, damage property, and steal from honest people in Loudoun & Clarke counties & beyond. Don't believe me? Look at their reviews, look at the BBB where they have an F rating. Look at the state DPOR site at all the complaints...according to the state site their last known business license was REVOKED.

Superb service ! On time, great communications, excellent value. Their inspection and chimney…read morecleaning process was thorough, they left zero mess and their post inspection report was the ideal documentation.

Polite, friendly technicians. Honest. Decent price. I've had other chimney businesses do…read moreinspections, and there has always been an aggressive upselling --not with these guys. Low-key. Good experience.