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The Cozy Hearth

3.7 (3 reviews)
Closed 9:00 am - 5:00 pm

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10 minutes

Response rate

100%

Services - The Cozy Hearth

Fireplace cleaning

Fire heating system inspection

Fire heating system installation

3 More Services

Fire heating system repair

Fireplace insert installation

Fireplace insert repair

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Recommended Reviews - The Cozy Hearth

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5 months ago

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6 months ago

Came and looked at gas fireplace quickly. Service was reasonably priced and gave us peace of mind in order to use fireplace for the season!

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9 months ago

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Vincent W.

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American Exteriors & Masonry - Run from this man! Carmen Pretopapa, the owner.

American Exteriors & Masonry

(38 reviews)

RUN AWAY FROM THESE CRIMINALS!! They do NOT have a valid license in Virginia under any of the 3+…read morecompany names they work-or hide- under (AEM, Inner Harbor Logistics, Loudoun County Contractors & maybe other names-some of their addresses are in Leesburg, Va & some in Maryland). Carmen Pretopapa, Nathan Hill, & Zack Hill do nothing but lie and scam people out of their money. Worse, they'll damage your property, costing you more money! I wrote a review while they were still "working" for us. They threatened to stop all work unless I removed the online review. I removed it, still hoping for resolution on project. Their tactics are gaslighting, lies, & threats. And Carmen blamed his employees for all the mistakes in the construction- saying, "well, all these guys are Mexican...or er, ya know all those countries are like Mexico to me...and they don't have the same standards we do." WHAT?! Hired them to build a 10x11 portico roof & install 2 patios in July 2022. They took $18,400 from us. After several delays, & numerous excuses about vacations & illnesses, and even blaming the county- work finally began in Jan 2023. Porch failed inspection FOUR times. They damaged our new home roof, damaged our house siding & caused immeasurable stress. When it became clear that the structure they had partially built was 100% UNSAFE: (a) rafters not tied into the home correctly; (b) random beam installed over door, then removed; (c) foundation posts not level causing a backflow of water & water intrusion into home; (d) structure allowed to sit uncovered for months during rainy season also allowed damage & mold growth; (e) the post near house should have actually been tied into home beams- instead they tried to build a "box" in front of the door & then poorly attached a porch roof which was incorrectly tied into home roof. Basically you could push on one of those posts with one hand & the entire structure would move. The whole structure could have easily come down, ripping out our home roof with it!! We stopped all work until a structurally sound plan could be devised. Had our 3rd meeting with Nate, Carmen & county inspector who advised Nate & Carmen exactly what needed to be done. NONE of the corrections were done-they simply shoved shims between posts & porch roof to "level" it. We bent over backwards trying to work it out with the company, we gave them numerous chances & a lot of money. We finally hired an attorney & went to court. We won & were awarded actual & treble damages plus attorney fees. Not surprisingly, Nate & Carmen ran off with our money. Our attorney sent garnishment letters to the company bank, but were informed the total amount in their account was only $2,000-that won't even cover our attorney fees. Virginia should stop them & prevent this from happening to anyone ever again. They have been allowed to commit fraud, damage property, and steal from honest people in Loudoun & Clarke counties & beyond. Don't believe me? Look at their reviews, look at the BBB where they have an F rating. Look at the state DPOR site at all the complaints...according to the state site their last known business license was REVOKED.

Will not repeat any of the complaints on previous reviews but to reiterate not to even think about…read moredoing business with Nathan Hill. Project for a screen porch took around ten months. One excuse after the other. I do commend Nate that he never once used the same excuse twice. Between health issues for the whole family, death in the family, County delays he must have a book to keep him straight . Buyer be aware....

The Cozy Hearth - fireplace - Updated May 2026

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