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    Nova Fire Design

    4.8 (35 reviews)
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    Response time

    2 hours

    Response rate

    100%

    Services - Nova Fire Design

    Fireplace cleaning

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    Reviews With Photos

    James L.

    A general rule of thumb according to real estate experts is to set aside annually at least 1% of your home's purchase price for maintenance and other unexpected repairs, which inevitably always pop up. And trust me, from leaky toilets and faucets, patches in a roof, constant yardwork, etc . - owning a home means always having to fix or maintain something. I didn't really use the gas fireplace this past winter, mainly because the season was fairly mild, and also because when I went to use it in November 2021, there was a problem with getting the unit to start. So after budgeting for it, I contacted Bryan at NOVA Fire Design for inspection and service. Bryan was very responsive and after my initial inquiry and he returned my phone call the same day. NOVA Fire Design (as of this review) charges a straight $199 for the visit and service + additional charges for parts if repairs are needed. Having contacted three other vendors who are in this field, NOVA Fire Design was the most reasonable. On the appointed day, Bryan showed up on time and made sure to lay down a blanket so as to not scratch up the floors and to catch any dirt and debris. Upon his inspection, he discovered that one of the gas lines was a bit clogged so he cleared it out, also found out the problem with the battery back-up ignition system, cleaned the and reset the logs, and even shined up the glass. One of my neighbors indicated that I "could've" done all of this myself by watching a few YouTube videos...which is technically true. However, when it comes to anything gas and something which could potentially burn my house down, I'll stick with a professional who knows what they're doing - and Bryan certainly does. NOVA fire design is a full service master technicians in this field who have expertise in whole house piping, Gas line installation, Gas Fireplace installs, Gas fireplace repair, Gas fireplace service, Gas Grill lines, Fire Pits, Individual Appliance lines, Framing, Drywall repair, Fireplace Stone Refacing, remove gas lines to convert back to wood burning. And very handy that when I needed to pay the bill, Byran accepts, cash, check, or credit cards. If you need your fireplace serviced or are thinking about installing one, NOVA Fire Design is a great local company to support.

    Fireplace
    Bobby O.

    Brian and team came out and fixed our fireplace, which has had issues for three years straight. We had two different companies attempt to service the fireplace over the past two years, with no luck. Brian was able to come out within a week (much faster than what we were used to with other companies) to diagnosis and fix the issue same day. Our fireplace has been working great since. We are very grateful for Nova Fire Design getting the fireplace in working order right before the holidays. Makes things feel a lot more festive, and keeps the family warm in the living room where we spend most of our time. A huge thank you to Brian and team! They will definitely be our go-to company for all of our fireplace needs moving forward.

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    Review Insights

    3 years ago

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    2 years ago

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    7 months ago

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    4 years ago

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    1 year ago

    [[HIGHLIGHT]]The service response quickly.[[ENDHIGHLIGHT]] The service guy is very nice, professional, and knowledgeable. Thanks!

    Business owner information

    Photo of Bryan P.

    Bryan P.

    Thank you Sir. Was a pleasure

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    2 years ago

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    Bryan P.

    Thank you Sir! Too bad we didn’t meet.

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    2 years ago

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    2 years ago

    Lovely fireplace! Had to turn down the flame because the wall got too hot but otherwise perfect!!

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    2 years ago

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    2 years ago

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    Bryan P.

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    3 years ago

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    2 years ago

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    2 years ago

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    Bryan P.

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    4 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    3 years ago

    Excellent service! Showed up on time, was efficient, professional and exceed my expectations. Will use Nova Fire Design again!

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    5 years ago

    Did the job quickly and efficiently. Appreciated the customer service and professionalism.

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    6 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    9 years ago

    Bryan Pisani was great! Accommodated us on short notice, got our gas fireplace up and running, professional and superb. Highly recommended.

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    8 years ago

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    Ask the Community - Nova Fire Design

    Do you repair gas fire pits? The male end broke off and the female end of the ignition key can't attach

    Please send a picture of what’s broke, but yes, we generally fix fire pits. Send pic to VaGasLogs@gmail.com with address and best phone number and we can get you scheduled

    Do you also install electic inserts? I'm in a condo and have a wood burning fireplace that I would lie to update with an electric insert and update the mantle and surround?

    Yes, but because electric fireplace inserts are a fairly new thing options are very limited. For… 

    Hi I have a gas fireplace that doesn't seem to be working - the pilot doesn't turn on How much would…

    Service is currently $210 with discounts for military, seniors and 1st responders. Parts if required are extra. Regular service price is $235.

    Hello, I have a gas fireplace, Im thinking of upgrading to larger insert. Im not sure if the size I have is the proper but if so, I would just like to get it serviced to ensure there are not any leaks. Is something you guys do?

    Yes. Service calls are $235 per fireplace; parts extra if needed. If you have just an open face gas log system replacement shouldn’t be a problem. If you have a direct vent insert with one solid piece of glass on the front it takes usually 3… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Nova Fire Design

    As someone who has worked in trade industries, I can say that Bryan and team are top notch professionals.

    Mentioned in 15 reviews

    Read more highlights

    Wammoth Services

    Wammoth Services

    4.8
    (30 reviews)

    Our gas fireplace was not working (igniter sparking but couldn't light the pilot). I was hesitant…read moreto book Wammoth because of their pricing model: they require a full service inspection, cleaning and tune up which covers basic repairs but then will give a quote if more extensive repairs are needed. So basically $350 minimum but not knowing if it was going to be more expensive. I went ahead and booked them since we hadn't really cleaned/serviced our unit in at least 10-15 years. They did a phenomenal job cleaning the unit and the repair ended up being included in the service cost. Highly recommend this company.

    I've used these guys for several years. They are fast, friendly and clean. But I've replaced the…read morethermopile in my gas logs twice and the valve and it has never worked right. Instead my logs keep cutting in and out. The problem is that I get work done off season. So by the time I use the fireplace, I'm outside their warranty. Today I emailed them to see what could be done to solve my problems and was told that parts are hard to come by due to the age of the logs, and that a new valve assembly would be $1,000. Jumped on the internet and found the valve readily available at less than $200. So, don't confuse friendly with effective. Everyone in the company is super nice, but I have spent roughly $1000 with this company and still have the same problem. Oh, and I did tell the installer last time right after he replaced the valve that it had cut out, and he said it was probably because it was new. I am not going to use them again.

    Nova Fireplace and Stove

    Nova Fireplace and Stove

    4.8
    (37 reviews)

    I feel offended with the quote I just received. $12,000 to $14,000 for a basic cassette style…read moreinsert fireplace, to replace a pre-existing funcitoning unit. No new construction, no new gas line, no new electrical. Average same units and installation in Woodbridge, VA are from $1500 - $3000 from a prior quote and researching Angies List for this area. When I doubled checked with the sales lady, she confirmed...$14,000 for their simplest P36 unit. I'm amazed and offended.

    I highly recommend NOVA Fireplace and Stove. Dan the owner and Stewart the salesman provided us…read morebrochures and showed us the gas fireplace inserts that will work in our fireplace opening. Dan made a trip to our house to assess the exact insert and provided us with lots of tips. We immediately placed the order for the Regency Gi33LE the first week in November, with Stewart for the new gas insert inside our current wood burning fireplace. Much to our surprise, they were able to squeeze us into their schedule to have it installed before Thanksgiving! Dan and his crew professionally installed a new gas line/pipe and dedicated electric circuit inside our house for the new insert and arranged with the Town inspector to obtain permits and inspection. All went exceptionally well. Dan is incredibly knowledgeable about home construction and the gas fireplace products and business. On a scale of 1-10, I rate him a 10 on customer service. With the snowstorm on Jan. 25, 2026, we tested the manual turn on using batteries in case the power goes out. After the test, the fireplace would not turn back on, so I emailed him on a Sunday morning to see if there was a trouble shoot for this problem. Immediately, he phoned me, and within 5-10 minutes, we started the fireplace with his over the phone directions!! Wow, we were so pleasantly surprised and very much appreciative of his support!! We thoroughly enjoy our new highly functional and esthetic gas fireplace insert and the heat that warms our rooms. We shopped at a couple of local places, and we found NOVA Fireplace and Stove the most helpful for understanding the process, options, and prices. Dan, Stewart, and the installation crew are fantastic!! Plainly said, Dan is an up and up guy.

    Nova Fire Design - fireplace - Updated August 2026

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