Good toppings on The Counter burger. When we told them we were splitting a burger, they took care of it, which is always nice, and they got the customization correct. The milkshake was disappointing and lacked flavor. I didn't care for the cauliflower appetizer either. However, the sweet potato fries were great! Perfectly salted and came with good dipping sauce too. I just wish there were more of them, considering it's an extra charge. read more

The Counter is one of my go-to places for burgers, sandwiches, and fries. Burgers come in a LOT of varieties and are cooked just right. Other favorites include the Nashville Hot Chicken Sandwich and the Fifty Fifty where you can get two different kinds of fried sides (such as their crispy Shoestring Fries and Sweet Potato Fries). Very good service and outdoor seating is always a plus. Sometimes the fried items are a bit overcooked, but that seems to be the exception more than the rule. read more

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The staff and food would get a 5/5. The reason for the low vote is the cost. There's no way in hell two burgers, two fries, two waters, a diet coke, and a moscow mule should be $89 (with tip). read more

Heard great things about THE COUNTER and the amazing food. I was in the area today and dropped in for a quick snack. MELISSA was OUTSTANDING! So nice, fast, full of information, and brought me my ice tea ( BTW I'm picky about ice tea and it was PERFECT) in record time. My fries were delicious! Crisp, hot, and fast. 100% HIGHLY RECOMMEND "THE COUNTER! Everything I saw come out of the kitchen looked awesome. The options & menu has anything you could want. Restaurant was clean and staff pleasant. BRAVO MELISSA for OUTSTANDING SERVICE! read more

My girlfriends wanted somewhere to hang out at Kahala Mall and chat for a long while. We got a table outside at the Counter and it was perfect! No one else was outside so we felt we could talk to our hearts' content. Our server was a gem! She was attentive, kept coming to check on our waters but she knew we were there to catch up with each other and it felt like we got to stay for a long time. No one rushed us. Now for the food. I didn't actually have a burger but my sister and I got milkshakes. Mint choco and birthday cake! We also got shoestring fries and onion rings to share. THESE WERE DELICIOUS AND PERFECT! I really loved how their onion rings were similar to their shoe string fries. They were thinly sliced and not caked on with hardened batter, just a nice thin coating of perfectly seasoned batter. My friend also got a loco moco, which I thought was a cool menu item. The food and service were great, and we were able to have an excellent girls' day! read more

Before today, I've only sat at the bar a couple times last year. The bartender still remembered me somehow! Bbq burger and sweet potato fries, every time. read more

The Counter - Sweet potato fries, Happy hour beer - Burgers Near Me - Honolulu, Hawaii

The Counter is here to satisfy all your burger needs. I find myself craving a burger from here every now and then, and it always hits the spot. The ingredients are fresh and the build your own burger let's you customize everything to your exact liking. The fries are excellent as well. I would always recommend ordering fries, even if you don't think you want them, you will. I love that they are thin cut so they can get really crispy. It just elevates the whole experience. I may just love fries, but who doesn't? I did have an issue once with a turkey burger that was burnt on the bottom, which made it quite dry and hard to eat, but other than that everything is usually really great. The staff have always been super friendly and accommodating. They are currently limiting capacity so there can be a little bit of a wait to get seated sometimes, but it doesn't seem like it's super long. I tend to get hungry outside of normal mealtimes so I find I don't usually need to wait to be seated. If you prefer not to wait at all you can always call to make a takeout order, or I've also seen The Counter as an option on food delivery apps. However I will say, there's nothing better than eating the food as soon as it comes out. It's nice to dine in because they are located on a corner of the building, so all the windows make it feel really open and bright. They also have a few tables in a small outdoor area which would be a great option if you aren't too comfortable with indoor dining right now. I will definitely be back, whenever the cravings strike! Which I think will be soon because writing this has got me thinking about the burgers and hot crispy fries, and it's making me hungry already. read more

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Food awesome people will to help clean bathroom a must would come again for sure its a must try plce read more

The Counter - Sister - Burgers Near Me - Honolulu, Hawaii

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I haven't been to the Counter in YEARS, but this week I actually dined in here twice and loved both of my experiences! haha I came for a media invite a few days ago, so I won't write about my experiences about that due to the Yelp guidelines and integrity of the honesty, BUTTTT my friends and I dined in last night for dinner and we all loved it! They have a QR code at each table so you can view the menu on your phone, but also have physical ones. You also have to fill out a contact sheet with all names of the party & at least one person's phone number & address. We started off with the Fried Onion Strings ($9.50) & Loaded Tots ($10.50). They came with Buttermilk Ranch/BBQ Sauce, but they were both pretty flavorful that I didn't really need the sauces. The tots were nice and crispy on the outside while the inside was super fluffy. It was topped generously with scallions, cheese, and bacon. The onion strings, although a little on the oily side, were thin and crispy, and super easy to shovel into your mouth HAHA. The appetizers were pretty big and perfect for sharing - two of the three of us have big appetites and there were still leftovers! I ordered the Nashville Hot $14.50 (no mayo), as the owner recommended it the last time I came, and it was really good! The nashville hot sauce comes that comes on the side is pretty spicy with a hint of tartness to it. The chicken was on the thinner side, and the outside was very crispy which I loved. I picked out the red onions, as it gave the sandwich too much of that raw onion flavor that I really can't enjoy. Service was quick, and aside from having to flag down the server for water once, they were otherwise very attentive throughout the night. read more

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For my sisters birthday we decided to get take out from the counter. Everyone ordered their individual burgers and we shared the sides. I really liked what we ordered. We got the honey Dijon chicken burger and the chicken bacon ranch. These burgers were very flavorful. The only negative part about it was that the bun was soggy. Most likely due to take out. If you order in the restaurant I'm sure it'd turn out better. For the sides we had the chicken wings, fried Brussels sprouts and onion rings. Of these three my favorite would have to be the chicken wings with the sauce and the Brussels sprouts. I'm definitely becoming more of a fan of Brussels sprouts since I've tried this one. The onion rings were okay, they were thin and seemed more like a garnish you would put on your burger. read more

The Counter - Honey Dijon Chicken - Burgers Near Me - Honolulu, Hawaii

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Burgers are very expensive but super tasty. The fried pickles and tater tots are all great but the parmesean fries were perfect! The Caesar salad was also good, just a bit too much dressing for the small amount of lettuce. The shakes were also great, birthday cake really tasted like birthday cake and it was sweet but not overly sweet! This is a great restaurant to try! read more

The Counter - Banana Split Shake - Burgers Near Me - Honolulu, Hawaii

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Service was good. Ambience was good and the restaurant felt clean but the hamburgers were horrible. We ordered, beef burgers, turkey bowl and sliders. Burgers are their specialty but every one of our patties were burnt. We asked for medium well but the outside tasted burnt and inedible. read more

The Counter - Dry and burnt "medium well" sliders. - Burgers Near Me - Honolulu, Hawaii

An elevated burger experience is what you will find here. We came in around 6 and were delighted to see that they had a happy hour menu. How could we pass up $7 cocktails? To me they were really strong, and I had to force myself to finish it, but I guess you get your money's worth. We also had the fried chicken sliders for $6, and parmesan fries for $4. Would definitely recommend getting the truffle fries to share with your table. Also if you check in on Yelp you get a free order of shoe string fries which combined with the truffle fries was more than enough fries for our table of 4. For $12 you can customize your burger to your liking with your choosing of meat, bun, toppings, and sauce. Not a bad deal. Premium customization is extra $$ but I was fine with what was offered. Tables are spaced out and menu is a QR code that you look at in your phone. We had to ask for the happy hour menu which was not included on their online menu. Good service and ambiance, will return when I've got a burger craving. read more

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It's been a while since I last came here but it still taste the same as it first opened. The price of the burger is still expensive but I love how big the beef is and the fries that comes with it. I always get the vanilla milkshakes with my burger. You can't have a classy burger without an old classy milkshake. ;) The waiters were amazing. It was fast to sit down and order food. The food came pretty quick and the waiters came to refill the water pretty fast. No complaints on the service. I wouldn't come all the time as the price of the burger is quite expensive but once in a great while it is good to go here again. :) read more

Yelp ghost strikes again! I know I wrote a review here when they first opened because this is a spot I ate at when I was living in the Bay Area. Since my review is no longer here, I can write an updated review. This most recent visit was during COVID-19 so it was take out only. I tried to order on their website a few times and there was an error so I ended up calling. The girl who picked up acknowledged the site having issues so took my order on the phone. She told me since it was dinner time, they are slammed so the order would be ready in about 30 minutes. We arrived there about 30 minutes after we placed the order. Since nothing is really open and people are staying in to practice social distancing, there was ample parking in Kahala Mall. We got to the side door as instructed by their signs and went inside to pay. There was only one person working and she was busy so it took a bit before she was able to help us. She did acknowledge us when we first arrived and told us she'll be with us shortly. It was a quick exchange after we paid. Our order was almost exactly as we ordered it which is always nice. It's a little annoying when places forget special requests on orders. I ordered their Bison is Gouda (rare) and Loaded Tots. The patty was more of a medium rare to medium but all good since it was take out. I'm just glad I ordered rare and accounted for that. The Loaded Tots all fell apart and was difficult to eat. I don't think I'll order that again in the future. Overall, good return visit but I'll support local burger joints next burger craving. read more

The Counter - Bison is Gouda - Burgers Near Me - Honolulu, Hawaii

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We always pass by this place and only tried it last night for the first time. One word, DELICIOUS! We came in a bit late, 8:10 and they close at 9pm. We got seated right away and our server John was so attentive and friendly. He took our drink orders and explained the menu options. So you could make your own burger if you'd like (which most of us did) or choose off the menu if making your own was too overwhelming. We also got milkshakes!! The s'mores milkshake was so goooood! The ingredients blended together perfectly, wasn't too chocolatey, wasn't too graham cracker-y, or too little marshmallow. 10/10 milkshake It was nice dining in, it's a pretty spacious place and had a chill relaxed vibe to it. It is around $15-25 (depending on size and toppings of course) for the burgers and they're HUGE so you could probably share it, just a heads up! I would definitely come back again! we left the restaurant stuffed and happy. read more

I've been here multiple times and I can't really find anything wrong ... It's not the best place but its good and consistent and convenient! Located in kahala mall next to whole foods. Whenever I've come here it was a good experience. Recently came here after coming here in a long while for lunch, around 1130am and sat down right away,got the waters, looked at the menu, and we decided on the build your own burgers they give you a form with all the options and choices. I really like that you can do this because you can control the temp of your patty and I can request no salt on the patty because I have to watch my sodium and control all the toppings and sauce. I got just the regular 1/3 patty, sprouts,lettuce blend, horseradish aioli,pickles, onions on sourdough bread so it looked like a sandwich. I like they give your sauces on the side too. Some of the toppings I remember on my friends burger was the brioche bun, mixed greens,goat cheese,horseradish aioli,grilled peppers and the sweet potato fries were also good I believe it's extra 3.50. Service was good refilled water and checked on us multiple times. I think can't go wrong when you want a burger or even sandwiches. read more

The Counter - Sourdough bread, horseradish aioli,sprouts,red onion,lettuce, provolone cheese, no salt on burger - Burgers Near Me - Honolulu, Hawaii

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We came at 8:00pm. I saw 10 empty tables inside and all outdoor area was completely not occupied. The hostess asked us to wait 10-15 min. I ask why? She had no answer. I asked for the manager. We waited few more minutes. Manager doesn't showed. Disappointed. read more

The Counter - 10-15 minutes wait when your place half empty - Burgers Near Me - Honolulu, Hawaii

The only thing worse than the service, was the food. This was a last resort because all other restaurants in the area were PACKED, with people waiting. Not The Counter. This place was nearly empty, and not a single person at the bar, customer or bartender. Not even sure there is a bartender? Waited 20 min to order a drink, and the person who took our order was also waiting on tables. This is a burger place, and they don't even have the best burger at Kahala Mall (Chili's and McDonalds are better). The "pub burger" was disgusting. The burger was drowning in melted processed cheese. After the first bite, cheese oozed down your hands and onto the plate. After about 4 bites, all that was left was cheese and bun. This place is disappointing. read more

Whenever I'm at Kahala mall and craving a burger I like to come here. I created my own shake ( mint, Oreo cookies and marshmallow crème) it was really good.. tasted mostly like the marshmallow crème. I also created my own burger. It was basically almost the exact same thing as their the counter burger only difference is that I put sautéed onions instead of the fried onions And I changed the cheese. I love that they have the half and half option for fries, I always get the fries and onion strings, sooo good. read more

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Went for happy hour on a Friday around 4pm, we were able to sit right away and the server took our order for happy hour and drinks. Everything came out in a timely manner and it was great the portions were a good size and i was able to take home the left overs! The happy hour sliders was super juicy and flavorful, tots was so good with the dipping sauce!, the Cali flower the spicy was perfect with the dipping sauce i was really full after! love how the happy hour wines there is two portions to choose from as well! Definitely will be back! read more

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The counter Honolulu is located outside of Kahala Mall across from Chilis next to Whole Foods Market. Not to big not to small I like that they offer outdoor seating... you just gotta kind of remind the staff that you are out there. They serve great hamburgers with many different toppings and they are delicious. We tried their Parmesan Shoestring Fries and shoestring Onion Rings (50/50 for those who can not make up their mind) and what a treat. Parmesan Shoestring Fries we're my favorite. Parmesan was all over even on the fries on the bottom. Who would have thought Parmesan cheese would taste so delicious on fries. They have bathrooms, which were clean and be sure to get there a little before lunch cause they are very popular and the wait could be long. ** Tip check in on Yelp and you are treated to a free dish of Shoestring Fries. read more

The Counter - 50/50 Shoestring Onion Rings and Parmesan Shoestring fries - Burgers Near Me - Honolulu, Hawaii

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Burgers are always my first option when it comes to deciding on where to eat during a hang out. This place is luckily located just outside of Kahala Mall, which of course is THE perfect place to grab a bite after a long shopping day! During the pandemic Ive always been getting take out. But, I am fortunate enough to finally dine in after shopping with some friends. Don't get me wrong both experiences were amazing and delicious! I would usually get the usual, Counter Burger (Medium). The burger came with a good amount of fries on the side. The meat is always cooked just right, and everything is just fresh and crisp. Just typing this description makes me want to go back. The shoestring onion rings are my favorite part about this place and could probably eat tons of it if it was offered free refills! The milkshakes are also equally as good, but a bit on the heavier side so I'd suggest getting it after engulfing all the food. read more

Always a good place to go to for burgers and stay within budget! I definitely recommend eating here during happy hour. The fried zucchini + ranch + parmesan is only $5 and it's delicious! Perfect appetizer to snack on while you're waiting for your burgers and watching the games. My mom loves (virgin) piña colada and while it wasn't on the menu, our waiter was kind enough to ask the bartender to whip one up for her! I very much enjoy their strawberry milkshake even though I'm lactose intolerant. Nothing will come between me and dairy products lol. It was my boyfriend's first time here as he's visiting from California. He enjoyed the atmosphere, the food, and the alcohol selection! During our meal he ended up talking to the host about the warriors game and forming a bromance. Sometimes the wait time can take a while but it's worth it! read more

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Great happy hour prices, a bit high if you don't come during happy hour though. I love the chili, byo veggie burger (I get almost all of the toppings and eat it for 3 meals), and the garlic aioli. I was looking forward to the garlic aioli with the parm fries like it says in the description but when I got home there was none in the box. I called and they said it is already baked on top. I asked if I can come back to get some on the side since it doesn't look or taste like it is on there at all and they said ok. Tip: ask for aioli on the side. read more

The Counter - Garlic parm fries, ask for garlic aioli on the side - Burgers Near Me - Honolulu, Hawaii

Arrived at 7:08pm, greeted immediately by the hostess. She was very courteous and polite. She informed me there was a short wait 10-15 minutes. She took my name and number and informed me they would text when a table was available. It was exactly 10 minutes, 7:18pm when the text came in that our table was ready. As soon as we were seated we were greeted by our server and asked if she could get us some water to start with. She returned with our water in a timely manner. She asked if we needed more time to decide, or if we were ready to order. We were ready and placed our order. We received our sweet potato fries and onion straws shortly after, but the time between getting our two burgers was a little long, and when we got our burgers they were lukewarm. The Patti melt was barely grilled and the bread was soggy not crisp and looked like it was grilled in a dirty grilled with burnt grease. We didn't want to complain as we didn't want to wait longer for another to be cooked. We paid $74.00 including tip for two burgers, fries and one soda. The front of the house did a great job from the hostesses and servers. The hostesses were on top of cleaning and turing tables. The servers were out and around taking care of their guests. The back of the house needs some attention. For the price being charged we may not return again. It's too bad it used to be better. Hate to say Teddys bigger burger might be a better choice. read more

Visited The Counter for the first time this evening. I'd have to say, I'm highly impressed with their food. First, our server, Colin, was friendly, attentive, and knowledgeable. The dining area was clean and well kept. The food came out at a reasonable time. I highly enjoyed the experience of creating your own burger. This created an incentive to return to find a better combination of flavors. Additionally, the amount of food for the price is reasonable. One minor point I loved about this place was their volume level of the background music. I was grateful that the volume was at a level where I didn't have to raise my voice or yell to speak to others. Overall, an amazing experience, I highly recommend. read more

If I could leave a no star I would! First off I wanted to have dinner with my son and myself so he decided on the counter since our favorite place Chili's was super busy. So we get seated and it's not that busy so I would understand the lack of service and or wait. We waited I want to say at least 15-20 minutes and NO ONE even dropped water or acknowledged that someone would help us, super sad the service that we received because my son really wanted a milkshake and a good burger! I hope they fix the level of service they so call stand by. I'm not one to complain but this was unacceptable. Do better THE COUNTER! read more

It's been long time since I came here last time. I came here with my friend(visited from Japan), because her request was "burger" and "something different". When we got in a restaurant, there were two staff just front of us. One of them told us "hi" but they kept talking for a while. We waited their conversation finished and a guy picked the menus and lead us the end of the corner in a restaurant. But restaurant was empty at that time so I asked him we'd like to have window side table. We sat our seat and then that's fun time started to built our own burger! English and Japanese both on the menu. I'm always hard to make decision, so it took time for a while, but we enjoyed to pick what we want and build our each original burgers. Finally our order can and both burgers were good!! Anyway, don't forget to check in by Yelp! 1 free shoestring fries with 2 entrees!! read more

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**Free Shoestring Fries with 2 entress** Yelp Check in! I have a bad habit of checking in sometimes after I order, so darn I missed this one. I have not eaten here since they opened up many years ago, but recently was in the mood for a hearty burger and The Counter was perfect to fulfill my craving. Located at Kahala Mall right next to Wholefoods and across from Chili's you cant miss it. They have indoor and outdoor seating, clean interior and cool place to people watch as a lot of people are walking by. You can either order from a variety of burgers and sandwiches on their menu or go Custom (which is what we did) to get exactly what you want on your burger. I ordered a 1/3 burger ($11.50) over mixed greens (2$ more), applewood smoked bacon ($1.50), gouda cheese and hard boiled egg. The portion was very generous and the burger was perfectly cooked and juicy! I would definitely eat here again. The Fifty/Fifty $9 was also generous and perfect if you cant make up your mind what to try, we had the shoestring fries and the onion shoestrings which were really good. Overall I was happy with the service and the food and glad that I stopped in, looks like a laid back place perfect with family, friends or by youself to have a drink, burger and watch a football game! read more

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I got a mushroom Swiss burger with alfalfa sprouts and garlic aioli. 7/10 was good, but i don't know if was worth $20. David got the Counter burger, he said 7/10 because he always copies me Sweet potato fries and onion strings was good, can't really mess those up. Service was excellent read more

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Not our first time here, but food is always good and service is always on point. Kids love the 50/50 fries! The place is kid-friendly, clean and they do have bar area with happy hour too! Cheers read more

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Heard good things about this spot and finally get to review it while I was on the island. Vax card and ID checked at the door. Great choices on the menu and also a checklist where you can build your own. This was a fun experience and I created my own bacon jalapeño jack fully loaded burger definitely recommend the 1/2 lb size which is the middle of the line. I had the smaller size before and it was still worth the calories. Need to try the shakes next time but I will be coming back for sure. Also, 1st time check in get free stack of fries. read more

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Veggie burger was pretty tasty (not the impossible party, but the house made vegetable patty with a vinaigrette sauce). If it had avocado (which wasn't an option for online ordering) I think it would've tasted . Still on the quest for more veggie and turkey burgers! read more

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Covid vax card, photo ID, contact tracing info still required. Hey, it's ok . This procedure protects the employees and patrons alike. In addition to the regular menu of burgers., salads and other goodies like shoe string fires and sweet potato fries, you can build your own burger!!!!for total contactless payment, use the lonely QR code sitting on your table. Patrons are socially distanced within the restaurant and there are a couple of outdoor tables.But even more important, check in on Yelp and receive a complimentary order of shoe string fries!! Woot woot!!! Delicious quality burgers! Friendly service. Thank you Yelp and The Counter Honolulu! read more

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Sign up for rewards program/card. Earn points for purchase. Free birthday shake. Use within 30 days of email. Great service from Damien. Free order shoe string fries with Yelp check in. (Need to order 2 entrees) 3 in our party on Saturday around 430pm. We got seated right away. Waters and menus were brought to table. Orders taken. We ordered the make your own burger. Pick type of burger or greens. Pick type of bread. Pick sauce. Pick toppings (unlimited) Premium toppings (extra) Pick side (optional) Its fun! Burgers are good here. Restroom inside restaurant. Free parking at Kahala Mall. Located across Chili's. Near Whole foods. Manager is nice. There is a bar area with televisions on. read more

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My boyfriend really likes The Counter. I had a bad experience here but it's been a few years so I figured why not and give it another go. They are checking vaccine and ID cards and seating every other table due to Covid and only had an outdoor table available which we happily took. I was a bit chilly so I asked for for a hot water or tea but unfortunately they only serve cold beverages. I decided to give the create my own burger a try and decided on a 1/3 lb cooked medium on a brioche bun with danish blue cheese, roasted red peppers, and fresh onions. It was so good! My boyfriend created his own southern fried chicken sandwich on a brioche bun with double pickles and ranch dressing which was served on the side. That was amazing as well! We also got the onion rings and fries which were crispy and fresh. Service was attentive, food was great, other than no hot water to warm up with, i had a great experience and will give the counter more goes in the future! read more

The Counter - Created own southern fried chicken sandwich with double pickles and ranch dressing on the side. - Burgers Near Me - Honolulu, Hawaii

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We hadn't been here because I generally avoid chain restaurants. But then I heard a story on Hawaii Public Radio (HPR) about how this local guy had bought the business during the low point of the pandemic and really succeeded! He even bought it out from the chain - so folks, this place is entirely locally owned and operated. And it shows. It feels like a family business. We were very impressed by the menu. There is a lot more than just burgers and fries here! My husband got the beef patty on a salad with quinoa, roasted onions and red peppers and pesto dressing, he gobbled it up. I got the kale salad with chicken and feta- so tasty. The kids had the Keiki chicken tenders with shoestring fries. Everything tasted fresh, nothing was greasy. But my favorite dish of the evening was the Sriracha Brussels sprouts!! This were bursting with flavor. The kids shared a birthday cake milkshake for dessert and were very very happy, begging to come back again. I forgot to take pictures but I will next time. Thanks HPR for highlighting the Counter! read more

I hate to give a bad review, but 3rd time is a strike out!!! If I could give zero stars , I would. The only reason I'd EVER come here again is for a drink (only) at the bar. The wahine bartender actually made a decent martini. After waiting an hour for our food, only part of it came out and when I cut into my chicken it was raw inside . This is the last time I will Say " I'll never eat here again!!" Cuz I've said it twice before!! It's a shame because this is one of few restaurants in Kahala mall. We weren't the only ones complaining tonight either!! read more

This was my second time here and I must say this time was better then the first time I came. The place was not that packed so that was good. My son and I had two different sandwiches I had the Texas bourbon bbq and he had the original burger I believe. I got to say when I tried the Texas burger with out the sauce it was good but when I put the sauce over the burger it was even better! Would definitely recommend that burger and I would probably get it again the next time I go. Sorry didn't take any pictures this time hopefully I remember next time lol read more