My husband lost weight and needed more notches in his belt. Hard to find a cobbler these days…read more Found this one on Google. Went in and took 3 belts. Owner did them while we waited. Excellent job and price! I would give him 10 stars. I read the reviews for one star and usually just laugh because some people complain about everything and never pleased. My husband was very happy and the belt notches were perfect. If I have to have anything else done I will definitely go back!

Beautiful results on my dress shoes. I had to have them for a trip and he was able to repair them…read morequickly for me. The elastic on the sling-back straps broke. He replaced the elastic and polish toe scuffs. Thank you!!

We've been customers of V.I.P. for over ten years and have always been satisfied with the quality…read morework and friendly service. My wife is fussy about her cleaning and alterations, as am I, regarding my shirts, but V.I.P is a business we could trust over the past 10+ years. Unfortunately, we are moving out of the area and will miss V.I.P.

The customer service here is rather disappointing. I had one pair or pants altered here over a year…read moreago and thought I had found "my place" after moving into the area. However, the last two times I have gone have been a nightmare. Before even seeing the garment I was told that it was take over a week to hem a jumpsuit. This was an outfit I needed sooner than that so I just returned it instead. I recently went in to have a dress altered and before even showing the gentleman the dress, I was told it would be at least two weeks before they could get it done. While that would've been fine because I didn't need the dress right away, the tone and disinterest in my service was already frustrating. I continued to show my dress and explain what I wanted done. Shorten the straps, take in the waist, and hem the length. While I know that is a good amount of work, the dress is not lined and has spaghetti straps, so definitely not the most complicated garment they have had to alter. I was quoted $85 for a dress that I spent $40 on! Absolutely not! Not only was the man rude, but that price seemed a little high. I took my dress to a cleaner In Sycamore instead where the woman was an absolute delight. She had me try the dress on, pinned it until it was perfect, gave me a couple small discounts and then quoted me. For all of the work listed above, I paid $40 and the dress was done in a week, probably could have been sooner if I needed it. When I picked it up the dress looked great, exactly how I hoped it would and they even pressed it for me. V.I.P cleaners made it clear that they did not value my business, they must be far too busy with more important things. I will not be back as I will be visiting my new "place" in Sycamore from now on.

5 star all the way ! I brought my Gucci mules and Hermes Oran sandals to add rubber soles for extra…read moreprotection and I was amazed with the end product . It was professionally made and service is on time as promised . Thank you ASAP shoe repair !

I took my used but like new Nike golf shoes to the Randall Rd. location and they did what appeared…read moreto be a decent repair. About the 2nd or 3rd round of golf the right sole became unglued. Needless to say I'm not happy with their service and will not return any of my business to them. I do not recommend them. This happened about 3 or 4 years ago but I forgot to write a review. So I wrote one now before I forget.

I had an instrument case I needed repaired. Zipper broke and unfortunately the case opened without…read morethe zipper, potentially damaging the instrument (poor design). Otto took care of it fast, did a great job and the price was great. I'd go back there in a heartbeat.

I always get great results when I take stuff to Otto's for repair. I just took in my $200+ hiking…read moreboots to have the heels done. They were worn down but the rest was fine. For $45 it is like having a new pair of boots. And I'm afraid to see how much they would be, new, with tariffs. None of this stuff is made here any more.

My wife's shoe needed to be re-soled. She had two pairs of shoes, and the gentleman that owns the…read moreplace was nice and extremely honest. Just One thing is: he does not take debit or credit cards... just an FYI. So make sure you bring cash & bring a couple 20s with you before you enter. I think he also takes checks too. .. just a healthy warning unless if you bank at WinTrust. There is one bank a couple doors down that you can pull money from at the ATM beforehand.. you have to pay first before any work is done. We had to end up doing that. But no problem- we bank at WinTrust so we're okay... The owner said he can do it and give him a couple days to complete. Came back after about a week later and the soles of the shoes were done. It was a very good quality replacement, and his workmanship was pretty much straightforward. There was no blemishes or anything to our nature so: Overall, my wife was very happy with the the work involved. The quality of the replacement was better than the OEM on the shoe in my opinion. He was a little bit more expensive, but you get what you pay for. We'd go back for shoe repairs.. One star is just deducted because of the convenience of the cash issue in which we have no problem with. We do understand the theory behind it. It could've been that he was burned way too many times. So again we get it. However, from a customer standpoint inconvenience, it is a slight inconvenience for those who are not near a bank or don't carry cash around. But again: we get it and the service as well as the quality/workmanship is there, but the ability to work with credit or debit would put you at you at five stars. We would definitely come back again though, he did a really good job on the shoes. Thanks for the work!

I brought a pair of absolutely wrecked leather boots in--sole 1) cracked in half and 2) coming off,…read morezipper broken, insole completely worn out, the works--and Alex gave them back to me basically brand new! I love love LOVE what I got back, they're absolutely gorgeous and so comfortable. Amazing service :) I know I'm coming here for future shoe repairs!!

Needed a Velcro strap shoe repaired. The job was done great. Shoes are my favs so now I'm all set…read more Nancy

Took a pair of cowboy boots here and they stitched it right on the spot for only $15! I had to put…read morea $5 tip even though there was no tip option. Hardworking & passionate with what they do, very professional job!

I brought in my bumbag for repair on the strap. They were friendly and restored it to looking brand…read morenew. I was able to pick up the next day. I will definitely use them for future repairs.

Great owners. Very pleased with the service received. Very happy customer!!!!…read moreIt's a great value. Quick service. Awesome work on the boots we took them.

I took in some old Mephisto shoes for my Dad. Angelo did an amazing job at fixing the ripped seams,…read morepolishing the shoes and making them look nearly new again. He's a very kind and professional gentleman. We've taken in shoes to be repaired, in the past. He fixes purses, shoes and does have knife sharpener services. It's a cash/check and carry business. Angelo works fast and is very precise. Nice guy!! Give him a try!!

Went to to replace the sown on soles of my 5 year old moose leather moccasins and instead of sowing…read morethem he decided to glue the new sole and after about three months of wear they are already falling apart and most likely will need to be replaced by a whole new pair which would of cost about $20 more than the $90 he asked for the repair truly disappointed as I loved my shoes and wanted to support a small business but apparently I need to start cobbling myself if I want it done properly

Great Service Great Prices can't get a better service for shoe repairs! This Professional can make…read moreANY pair of shoes look like "New" again.

Great place for shoe repairs! Have been a customer many times and will continue to support this…read morebusiness!!