Amanda at the front desk is friendly and willing to help, however I noticed there was a lack of…read morecommunication from the front desk to the person that was supposed to let the customer know they can pick up their items. The cleaning was completed a day ahead of the promised date. A text or call would have gone a long way.

Had a truly terrible customer service situation at this place today & left a 1 star review. The…read moremanager just called me to make it right. Changing to 5 stars because it's not about the mistake: it's how the mistake is handled.

The laundromat is a clean and friendly place to go when you need your clothes really cleaned…read more Although I have had wonderful experiences with all staff this far, Marta and Fabiola have been fantastic and their passion, dedication, and pride shows in their work. The establishment is always clean, and all staff works hard to make it somewhere you not only appreciate going to, but will make your preferred.

Absolutely spick an span. My debit card was AVS fail and Tiffany explained the new security…read moreupgrades. Deleting the card and re-entering solved the problem. Kudos to Tiffany You have wonderful employees assisting Seniors.

From the owner: Looking for laundromats near me? 5 Alarm proudly offers: - Brand new washers and dryers with soft…read morewater - A safe environment that is fully attended - A rewards program to save you money - A wash, dry, and fold service to save you time

This place has progressively gotten worse. It is so dirty, floors, counter, fronts and inside…read morewashers and dryer, the bathroom is nasty. It is generous to give them 1 star.

Employees are always rude , like we're annoying them to do their job. One star is way too manyread more

Worst business decision the new ownership could do was remove the dry cleaning equipment from this…read morespot. Been going here for over 10 years and the turn around use to be 1 day 2 day max. Today is Thursday and I just went to drop my (4) T-shirts off and was told they wouldn't be ready until next Thursday!!! Back to the west side cleaners or A1 cleaners I go....

Such a wonderful experience at this business. As I'm new to the area, I shared small talk with the…read moreclerk. It was a pleasure doing business there.

Very friendly attendant. Clean single, double, and triple size washers. Change machine for $1, $5,…read more$10, and $20 bills. Vending machine and a bathroom.

Until today I would use this laundromat frequently. No longer will as attendant today was rude,…read moretold me I would have to wait longer for a dryer ( mine broke so washed a few loads at home and brought a few there to wash). I replied to rude attendant that I just put two loads in washer, she said oh well having an attitude doesn't help. As soon as my clothes in washer were completed I took all my clothes elsewhere. Also the attendant was using 4 dryers when there were no available dryers

They did a great job cleaning my wedding dress and for a reasonable price compared to competitors…read more Would use their service in the future for other needs.

Best cleaner in the Stateline. They go way out of their way to provide amazing customer service…read more Thank You Davig's

Paige is awesome and she does amazing work. She fixed a party dress for me, The staff here has…read morefixed many things for me here,The staff is kind and professional. Pricing is excellent. If you need alterations this is the place. They can fix anything. I take all my business here.

Hello Everyone, I…read morecannot recommend Simple Stitches enough!!! I flew in from San Francisco to Chicago, and drove to Rockford, IL in the morning to attend a Wedding Rehearsal & Dinner & Wedding (the following day). I bought a dress last minute, the day prior to my flight, and I could only zip up mid scapular region of my back. Despite all my methods to zip this beautiful dress, I could not. I knew I was going to need this dress to be tailored. The only issue was I needed a VERY fast turn around time, as I needed this dress to be ready by 4 PM the same day! I called about 10 minutes after they opened, explained my situation, and was asked to come in. Immediately I was greeting by the friendly faces working there! They took a look at my dress and gave me a solution. The prices & rush fee were EXTREMELY REASONABLE!!! My dress was done within 1 hour of me dropping it off. And I felt like a princess!! They did such an amazing job, and I would not hesitate to fly all the way from California to Rockford, IL to get any of my clothes tailored. That's how amazing the service was. I received so many compliments on my dress (a House of CB dress), and the alterations made only further enhanced the beauty of this dress. If you are in need of alterations, I beseech you, GO TO SIMPLE STITCHES!!!! Oh, and by the way, if I want to remove the alteration, I can do so without any damage to the dress! And if I don't it is sturdy that it can stay as a permanent alteration to the dress! I wore this dress pretty much from 4 PM to Midnight, and it held up, perfectly!

I found a roach in my jacket and I saw a mouse run across the floor. Not only was there a roach on…read moremy jacket but also in the bathroom this place is disgustOng would not recommend to anybody TF

9 times out of 10 the workers here are very helpful and efficient. The problem as to why I am…read moreprobably not going to return here is there is one lady that works there that acts like she's irritated you even came into the establishment and she was working tonight. I worked a double shift and got off in time to catch the last wash by 8pm. I pull up at 7:46 and lights are dimmed off and doors are locked. So I call and the rude one answers and I said politely that the doors were locked and she got attitude and was like it been dead so she got approval to close early. The attitude that it was said with was her usual "annoyed that you even came" type thing. So if she is working then who knows when the last wash is cuz the last time she closed up early it was cuz her head hurt. So just a heads up if you're heading here, call before ya go cuz you may just get an attitude and a locked door.

I showed up with a seersucker jacket that had somehow managed to get stains in 4-5 different…read moreplaces. Not only did she clean them all, but it was done in 3 business days. Don't have much call to get dry cleaning done in Rockford, as I don't live stateside, but can strongly recommend this place and its friendly service!

This laundry facility is more worried about money then the customers experience that the owner is…read morethe only person who can return funds even when his employees know that there is an issue and the funds should be returned... I would recommend Happy life Laundry before I go back to this facility again where the employees are friendly and the owner empowers his employees to do what's right.. you dont wait weeks for resolution its handled.. but wait there are no issues there the place has brand new equipment and you can be dry your clothing in 20 min.and a double rinse still has you done with a wash in like 30 mi.. it's a no brainer..