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The Container Store

3.4 (247 reviews)

Services - The Container Store

Home organization

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Erica F.

I have been watching Home Edits, and have an urge to organize my place. I came to this store because I was closed by. Parking is horrible as I picked the wrong day (Sunday) to come by. I was lucky enough that I found a meter a block away after circling for 15 min. Staff were not helpful, and they seemed to be unhappy. They would not know the answer when I asked them a simple question about their products. While I was trying to treasure hunt for what I needed, products on the ground floor (jewelry organizer section) were in a mess! I picked up a tray, but the name on price underneath did not match the name of the product! After I paid for my products, the cashier gave me a number to call when I pull up to the valet parking. She said that staff will help me load stuff in my car. However, the number seemed to be busy (I called 5 times)! I ended up parked my car at valet, and walked back to the store. However, I only saw 1 cashier working with 5 other customers. A staff was about to left work to go home, and I asked if he knows where were his colleagues. He was very nice that he found someone to assist me. I was waiting closed to the cashier, and I saw 2 staff pushing 2 shopping carts outside of the store. I was trying to hunt down one of them, and found out that one of the carts was belong to me! If I did not walk outside of the store, the staff would be waiting at my car and I would be waiting inside the store! This is poor communication. This is pretty sad as container store is pretty high end to me, but the store is does not seemed to be well managed.

Bin storage, $1.09 for the smaller one, $2.09 for the bigger one
Tiffany T.

This was my first time actually entering and exploring The Container Store! The entire store feels clean and organized. They have everything from drawers and containers, flat, tall, big, small, etc., to kitchen supplies and storage, to closet storage items. I highly recommend comparing prices since they do have several items that are similar to each other. For example, they have small storage containers of various dimensions that can fit in drawers, and while one is rectangular with holes, there is another that is more bin-like. The price difference is $3.84 for the Brick versus $1.09 for the bin, and the bin is so cute!

Shelves
Laine C.

We have been here three times and while our first two visits were fine, the most recent visit on Sunday was off-putting to say the least, due to one male cashier. Prior to that most recent visit, my partner called and asked if a few specific items were in stock so that our drive from LA/Echo Park would not be a waste of time. The woman on the phone was of huge help with nice phone/customer service manners. We quickly grabbed the items we wanted to purchase and unfortunately when it was our time to pay, the male cashier made us feel like we were bothering him. He barely greeted us. Just a hostile vibe. I was willing to let that go because we all have our bad days. I wanted to use my Pop Rewards discount and glad we got to use it at least for our shopping haul of utility shelves, bench, and bookshelves. It's always so confusing when a retail worker makes you feel like this! I used to work retail in my college days and was always nice to customers even when I had customers straight from hell! To make matters worse, we ended up picking a letter holder item (not on our shopping list HAH) spontaneously. The male cashier said we couldn't buy it because it was an item for display only. We thought - Okay, our mistake but can we please get a non-display one then? The cashier didn't even try to get us the item. Then told us it should be upstairs on the second floor.... then shortly said the item is not available for sale anymore within that one minute. No apologies whatsoever. Container Store Pasadena, please get your business in order. I wish we had gotten one of the female cashiers instead. I recognised her from the past (and more pleasant) visit and if we had had her to help us, perhaps it wouldn't have tainted our view of this retail store.

2nd floor of container store
Charles H.

While MariKondo'ing (reorganizing) our parent's pantry, we decided to get some bins so we can categorize our noodles from the kilos of tea we have. Of course that means a visit to our local container store! It is located in Old Town Pasadena, which is a popular locations for locals and tourists. There's street parking, but it is difficult. I would recommend the parking structure by the Scientology building for 90 minutes free parking ($5 flat rate after that in case you decide to extend your stay). It was fairly well-staffed for midday Wednesday and Thursday, and the employees are very nice and helpful! There was a bit of restocking on Wednesday, so it was a little messy, but how else are you going to reorganize a store? Didn't bother me as I saw the tidy aftermath on Thursday. We were able to get our deep, clear bins (our pantries run deep) and for our large pantry, it took about $180. They are really nice bins, but it feels a little pricy, even with the sale. You can join their program and you get 15% off total purchase on NON-SALE items until April 28, 2019 if you feel like buying something soon. Now that I've been here, I'll consider this location for future home organization. They are nicer items (at least from say low-cost options like Daiso), so be prepared to pay a higher price.

Bad quality, damaged goods selling for $42.99

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Great selection of storage items I to keep me mindful of stuff. From Travel, to closet organizers, to handy gadgets!

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4 years ago

This beautiful wonderful store has absolutely everything . Redid my laundry room they had everything I needed and more .!

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