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The Container Store

3.8 (51 reviews)

Services - The Container Store

Home organization

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July 2024
Victoria V.

I love coming to this store for organization ideas and plastic containers to store certain items. They always have unique items that would be good travel or organization hacks. On another note, I had a somewhat rushed experience at the checkout counter. Despite there being no one behind me, the cashier started scanning my items almost immediately after I placed them on the counter. The cashier scanned everything so quickly, I was too busy putting the items from the cart on the counter. Right after I placed my last item on the counter from the basket, the display screen with all the items disappeared and I was told the total amount verbally. Additionally, she placed the receipt in the bag instead of handing it to me directly, which would have allowed me to review my purchases on the spot. The transaction felt like the speed of Aldi's checkout. However, unlike Aldi's, the items were not placed in a bag after being scanned, which made me confused. It was kind of all scattered on the countertop. I am sure she meant no harm, but I would have appreciated seeing the display screen. On a positive note, the cashier did ask me for my phone number for any discounts when I got to the countertop. She also greeted me when I walked in and left the store. It seems there was just a slight difference in our preferred flow of the transaction.

Outside
Sara B.

I live near The Collection so it's great to have this store so close. This was my first time visiting The Container store. I moved from a 2 bed house to a studio so space and storage is a major issue for me. I knew what I was looking for but couldn't really seem to find it. When I walked in, at least 4 sales clerks were standing in the middle of the store just talking about the latest Solar Eclipse news. Sure, they all turned and said "welcome" to me and but not a single person came up to me in the 15 min of me looking around to see if I needed any help. Maybe they are trained to leave customers alone but I actually had to walk up to the cashier to ask for help. Only then did another sales clerk walk up to assist me finding another item. The store has some great quality looking items but you will also be spending quite a bit on them. I did end up buying a small kitchen island which was perfect for my space in my kitchen. And one of the sales clerks was kind to load it in my car. But it would have been nice to have them actually be attentive instead of just chatting away in a cluster.

11/18/17
Heather K.

I knew there was a reason I had AVOIDED going here as long as I possibly could. THIS STORE IS AMAZING! I really could spend at least half a day in here. My first visit included a very specific item I was looking for - a carabineer. I asked the employee (friendly although not too pushy) who knew exactly where they were and took me right to them. Nice! On this visit I saw many items (huge store! huge variety!) that I wanted to look at but didn't have time to. So, (unfortunately, haha) I knew I had to make another trip here. My 2nd visit I went in looking for Stocking Stuffers for the techies in my life: I found several types of earbud holders and things (ways?) to keep my electronic cords together too. I really recommend checking out this store, but ONLY if you have some time on your hands. You could get lost in this store! :)

Way more than just containers! I was introduced to this place from a YouTube video, actually, which showed just how vast of a selection these stores have. This location has been here since The Collection's opening, and is pretty visible from the freeway. It's tricky navigating to it from the front of the mall as it's tucked into a back corner, but there is a ton of parking out front. Containers, storage, organization kits, small supplies, this place has you covered. I recently picked up a heavy-duty hook for my bulky wall mirror, and it's just what I was after. The pricing really isn't too bad, and I was actually able to take advantage of an online coupon. The store is staffed well, though the checkout lines can be a bit confusing. I've never encountered much of a wait, although the checkout process isn't exactly the fastest here. If you are in need of a random home storage item and can't find it at the standard big box stores, you'll probably find it here!

Table for kids to color
Erin K.

Big new store with tons of stuff. Very well organized and I love how they have display items for you to see and feel and hold for all of their products. Lots of their stuff comes folded/boxed/smaller than it opens up to be and buying from a picture and a small package would not be as comforting as being able to handle the item first. I was looking at a big comfy box-seat with storage and almost bought one but wasn't sure if I had room at home. Anyway my point is when I saw the box you would buy it was very short because you have to fold it open when you get it home. I definitely wouldn't have bought it based on the folded up package but may yet go back to buy it based on the example product. I stopped on on Opening Day and it was super busy. Even so, multiple employees offered to help my husband and me. They offered us carts, asked if we needed help, and there was even a lady walking around the check-out lines (they were long and slow) handing out candy. They had a table set up for kids to color at and everything was very smooth and impressive. I look forward to visiting again when the crowds die down. I'm excited to have a Container Store in Oxnard!

Ray G.

Love this store! I'm very impressed from the amount of selection & variety for the kitchen, bath or even your office. They offer regular or higher end quality products to choose from too. They truly go out of their way to assist you in your organizational goals. I had some things I needed to organize for my business and they were creative & enthusiastic in putting together different pieces from their store to accommodate my needs. Never thought I'd be this excited about a container store. But when you organize with the best the heck with the rest!

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6 months ago

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1 year ago

WAY too overpriced. Can get the same things at HomeGoods, Walmart...for much less. Save your time and money!

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1 year ago

It's 4:30 on Friday and their doors are locked. Website says they're open until 7? I guess it's their loss.

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4 years ago

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5 years ago

No cashiers. Line 20 deep. Rest of staff hiding in back of store. In these times you would think the staff would be helpful.

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6 years ago

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5 years ago

This store really has great customer service from the moment I walked in and all the way to I left

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Ask the Community - The Container Store

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I love me some World Market. This definitely has become my shopping center go to for home goods and…read moreniche food items. I particularly like this location as it's pretty big, always clean, and coming during a weekend they actually were pretty well stocked with cashiers and staff. That's usually my biggest pet peeve at other world markets, as I've ran into long lines and only one person on register but not here. They've got their staffing stacked and everyone was helpful and moving along the lines. As far as home goods go, I love shopping here for cushions, artwork, kitchen wears and occasionally there are some nice furniture items. What I really come here the most for is their international food section. They have some of my favorite ramen, Greek olive oil, German mustard and canned fishes here. A good selection every time and despite a lot of the goods being imported, I don't feel that they crank up the prices or anything like that. Secondly they have a solid wine and fun beer selection - I'm always impressed and it's a great spot for gifts. Happy to see this location is thriving and busy, we're lucky to have a world market in Oxnard.

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Janae was beyond helpful, friendly, and truly attentive. I shared the style I was going for in our…read morenew home, and she immediately understood the vision. She thoughtfully showed me pieces that aligned perfectly with what I described -- never once steering me outside of my style or my budget. What I appreciated most is that I never felt pressured. There was no pushy sales energy at all -- just genuine guidance and support. She made the process feel easy and enjoyable, which is exactly what you hope for when you're furnishing a new space. This isn't the first time Janae has assisted us, and every single time we've received the same consistent, high-level service. She listens, she respects boundaries, and she truly cares about helping you find the right pieces -- not just making a sale. Because of her, our home is coming together beautifully, and the experience has been just as wonderful as the outcome. We are so grateful for her help and will absolutely continue working with her in the future.

Summary - Worst customer experience and low quality…read moreproducts. Items are refurbished products and are not brand new. Replacement items are especially not brand new and are confirmed refurbished as informed by the delivery service the company employs. - Bettie Avocado 86" sofa is not worth the purchase and the rest of their items are questionable - Delivery is not optional and the cost is separate from the product Detail of issue - I ordered a couch in the first week of May and was told it was going to be a two week wait. Two weeks when by and I didn't get a notice of delivery. I called and they told me it was a two month wait. I receive a message the day before the delivery date of my delivery window. I waited the two months to receive my couch in mid-late July to then have it damaged on the bottom in which have stuffing come out of a large cut any time the couch was sat on. I called again and was told it would be a two month wait for me to have a replacement. I asked for a refund and I was told no. Yet again, I receive a message the day before the delivery day of my delivery window. I receive the new couch only to also have it damaged on the arm rest. I spent more time waiting for a couch than having one. The couch purchased was the Bettie Avocado 86" sofa with a "chaise" (it's just a foot rest extension and not connected to the couch). Quality of couch - The material used is itchy and not comfortable to have direct skin contact. The "chaise" not being attached is heavily disappointing and was not made clear during process to purchase. Pillows included with the sofa are atrociously tacky. The couch is not large enough for two people to lay on (for couples who like to cuddle watching movies/shows). The couch smells odd and between the two I had, they both smelled different and equally terrible. The one I am processing a return on (for a full refund) smells like someone else used it prior to my ownership. Cost - The sofa itself cost $599. - The delivery was not optional nor included in the price and was $399. - If purchasing multiple items, the delivery cost would not be fixed, but would increase based on the item.

The Container Store - home_organization - Updated May 2026

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