The Container Store

(11 reviews)

I love home goods and I understand that the store is always a mess and I accept that because that…read moreis what happens when people are shopping! But today the lack of customer service has push me over the edge! I walked into the store and the lady at the register look right at me and I smiled but she didn't say a word! But as I am leaving she finally decided to talk to me but it was only to tell me to put the cart back! I put the cart in front of the door but she insisted that I put it back in between the two doors. So I did but it is just amazing to me the lack of customer service!

A lot to choose from for your every needNice choice of household items.A lot of parking and easy to…read morelocate

RH Columbus - The Gallery at Easton Town Center

3.6

(54 reviews)

Location: 4120 Worth Ave, Easton (top floor) Website:…read moreMenu: see website Hours: see website Parking: plenty of parking within 1-2 blocks This is a favorite location at Easton if the weather permits a nice long stroll and if not - a short drive is worth the view. Settled in on the top floor of Restoration Hardware, the RH has a very extensive wine menu and an admirable small bites and light meal menu. Warm weather months I like to have an ice tea in the sun deck. Gorgeous venue.

The atmosphere at RH is magical. It's a gorgeous green garden with a fountain and what seems like…read moreendless chandeliers. It's gorgeous! The brunch menu was good. The truffle fries were delicious, as were the burgers and the truffle grilled cheese. They don't have gluten free bread options, but will make any sandwich into a salad - meh. Be warned, it's VERY expensive for what you get. A shrimp appetizer with 5 small shrimp was $18. I didn't think it was a very good value. Our server was very friendly and professional, service was kind of slow, and it took forever to get our check. but overall it didn't impact our experience too much.

Urban Home and Garden

2.8

(4 reviews)

FALL IS IN THE AIR!…read more While shopping the Easton Center, I stumbled upon this store. It stood out for its colorful fall arrangements and beautiful outdoor displays. We walked inside to take a look and discovered the cutest home and garden décor center. Whether you have a full porch or simply a balcony, you can find something cute and timely to accent your space. I tend to do major fall décor throughout my home and within my garden because it just gets me in the mood and everyone loves it. I am just a huge fan of making a house a home and that's why I love these types of stores. Urban Home is a great store for finding cozy pillows with warm words of expression and inspiration. It is time to bring in some rich fall colors and holiday spirit. How about a nice throw and some new candles? Whatever you need to enhance your space and make it special, this store is a great resource.

Went into the Easton store this evening for the first and last time. Cute store with signs…read moreeverywhere saying 60% off holiday. One sign was located right by some holiday bird house feeders, some of which even read, "Merry Christmas." We chose one and went to check out and the saleswoman said it wasn't 60% off because they have bird stuff all year. What does that even mean? It was a red and green holiday item!! Someone from the store responded on Facebook and said "sorry for the confusion." There's no confusion on my part, they are being deceptive and rude. A RED and GREEN bird house is clearly a holiday item and they're all grouped together with the sale sign. I should have taken photos!!

west elm

2.8

(28 reviews)

Honestly, stay away from here. The people in the store are nice, but trying to work with West Elm…read morecustomer service has to be one of the worst retail experiences of my entire life. I am now approaching week 2 (and who knows how many more to come) of an issue that I was told would be resolved within 24-48 hours. Every time you call, you will be told a different thing, both from the customer service representatives and from people of leadership. Their customer service is an absolute joke and should be avoided at all costs. I honestly wish I could give them zero stars, but for some reason, Google does not allow you to go that low. I never leave a review, but please heed my warning and go somewhere else for your own sanity. I've had to call 10 different times, and every single time I have been told a different thing. The resolution date keeps getting pushed further and further out. It would be more enjoyable to eat broken glass than to spend another second dealing with West Elm customer support and their god awful leadership. Please just listen to all the other 1-star reviews about their customer service and save yourself the headache.

Automated support chats is useless and kicks out off without addressing any issues. Orders cannot…read morebe cancelled despite not being shipped yet.

Celebrate Local - Shop The Best of Ohio

4.2

(41 reviews)

I'm so glad I discovered Celebrate Local at Easton Town Center. As a lover of all things local,…read morethis place is like heaven. It's filled to the brim with locally made items, everything from food to clothing, home decor, jewelry, wine, and more. It's definitely a great place to shop for a thoughtful gift. You can certainly find something special here. On my last visit I walked out with a delicious sugar cookie and a jar of elderberry jam, both made right here in Columbus! The staff here is very informed on the items in the store and where they come from. They can also fill you in on the stories behind them, which is very cool. If you haven't stopped in for a visit, I suggest you make it a priority.

Our family was excited to go into the store. There were lots of cute items. Unfortunately the…read moreemployee couldn't pull herself away from her technology. She never acknowledged us. We left without making a purchase. The employee was old enough to know better.

White Barn

4.8

(4 reviews)

Hi, my name is Gary and I'm a candle-holic.... "Hi Gary"…read more... OK fine... there, I said it..... but it's not a problem, and I don't need any help... I just happen to enjoy nicely scented candles... The candles here, in my opinion, are ohhhhh sooooo much better than another big brand (that starts with a "Y"). The scent is much better and longer lasting. One candle can fill an entire floor in my town house, and even part of another if its near the stairwell. One of those other branded candles is lucky if it smells up just one room.... I know its crazy.. for years I swore by the other brand, but ladies and gentlemen, I kid you not, there are better, and less expensive brands out there!!! So, yes, I love this store!!! I love their quality, and I love their prices.... they ALWAYS have some kind of sale going on... especially around holidays!!!

I *love* this White Barn Candle Company! We have one in Pittsburgh, but I try to visit this one…read morewhenever I'm in Columbus. It's a "test store" for the company, so they always have the newest scents out very early--sometimes they even have scents you'll never find anywhere else. The employees are nice and the store is always beautiful. Plus the candles are great, as always!

World Market

4.1

(31 reviews)

I always enjoy a good visit to a World Market, and this location did not disappoint! It's nice to…read moreperuse the eclectic mix of food, homegoods, decor, beverages, and more. This time of year it is a must-stop for me because of the great selection of ornaments. It is absolutely wild the unexpected options I have found there before, and this visit did not disappoint. This is honestly one of the best stores just for browsing too, because you never know what you're going to find! The staff was friendly and helpful. The location is a good one, right in a shopping center with plentiful parking and near the other busy shopping areas around Easton.

World Market Easton Towne Center This is sku # 618183 that…read morewe bought today. We are using it as a baker's rack in the kitchen. It is very sturdy and I am not worried about putting any weight on it. It also has leveling feet built in so you can adjust those accordingly. I would like to mention Mitch, he was super helpful, super polite and just a joy to work with. He helped me load the heavy thing into my car and made sure that I was completely taken care of. I will be buying more at your store because of Mitch and the nice women who explained the rewards program.

Crate & Barrel

(38 reviews)

I had such high hopes for this store for many reasons, but mainly the price. I have been waiting to…read morepost this review until the process was entirely over so that I could recount the entire event. I'll start at the very beginning when I decided that I was going to purchase a couch and went into the store to look at their selection. I stopped in on Memorial weekend since I knew that if I was going to make such a large purchase, I would rather do it on a weekend when there was a sale. I walked around the store for about an hour, testing the couches, taking pictures, and trying to find the one for me. During this time, not one employee asked me if I needed help, while I could clearly see them all staring at me. I don't want to assume why they did not help me, but it did feel like it was due to my age and appearance since they were quick to help the older couples that fit the store's demographic more accurately. I finally got an employee to help me, and she was very kind. I decided on the Wellington Sectional in the color Pearl. This was a special order since I got a custom color. I came back the next day with my mom to get her opinion and make sure I did not forget to ask any important questions before I made the purchase. Part of the Memorial sale required me to open a credit card, and this is where the trouble truly begins. Half of the couch was to be put on the credit card at the time of purchase, and then the other half at delivery. It was very frustrating opening the card since none of the employees truly seemed to know how their credit card system actually worked. They could not tell me if interest started accruing before or after delivery or any of the other questions that I asked. They told me that the couch was estimated to be delivered in November. I later get an email several months later saying that it was being delayed until the beginning of October, which as you can imagine was confusing. I decided to call and get an answer. Trying to get ahold of customer service has been nothing short of exhausting and unhelpful. They could not tell me why that email was sent and truly had no idea when to expect the couch. This became a real issue for me, since I had made arrangements for my current couch to be given to a friend based on their delivery estimate. Finally weeks later, I get an email saying that now it will be delivered in December. So, I have given my couch away, and will not have one until December. Once again, customer service and the furniture team had no idea what was happening and could not provide me any assistance and when they said they resolved the issue, it was never solved. This becomes a theme. Finally, I do receive the notification I can get my couch. I try to schedule delivery and I am told there is a hold on my account. This can't be since I pay my card every month and have never missed a payment. I call once again. They tell me that my credit card is expired. Now, how can a credit card opened in May expire in less than 6 months. So, once again, I have to figure the issue out myself for customer service. They tell me it is resolved and I can schedule delivery. A week goes by, there is still a hold. I call back and repeat this process. Turns out, the last woman didn't release the hold at all. Finally, the woman named Emily fixes my account after 3 tries and we schedule delivery. Besides the actual couch issues and customer service issues. There were also issues with me receiving my rewards that I was promised from the memorial weekend sale. Not only did they not upload to my account, once I called to have them added, they expired before I even received my couch. They send them to you in separate increments so that you cannot use them to purchase one large item. This sounds petty but after all of the hurdles, I was extremely irritated by this. I finally picked something out on the last day so that they did not go to waste and tried to have it shipped to my home, and shipping was $35, absolutely ridiculous. That was a site wide shipping price for small items. Then, my second round of points were not added, once again. Although, the couch I received is good quality and I am glad that I have it, I would NEVER purchase from this company again. It was not worth the several months of headache and acting as my own customer service agent. They knew they did wrong since they refunded shipping fees, but when you are paying over $3000 for a couch, you expect exceptional customer service and treatment. That is far from what I received.

I went in to purchase some gifts off a registry and encountered an extremely rude worker, Jeff. An…read moreolder man who refused to help my mother and I and was extremely rude.

You've Got Maids

5.0

(9 reviews)

I scheduled a deep clean for my parents home. The owners were incredibly responsive to all my…read morequestions, organized, provided all the details, policies, followed up, and made the process very easy. Now for the cleaning - my mother said the staff that came were pleasant, professional, hard working and took the time to get all the details. She was able to give guidance and preferences but she said they were great independently. They did the job efficiently. I got the oven cleaned and I did visit a few days after and it looked like a brand new oven. I also could tell for the rest of the cleaning like the bathrooms, hardwood floors that they did an excellent job. This was the third company I tried and it really was the charm!

I hired You've got Maids to do a move in clean of my house and a move out clean of my apartment…read more Scheduling an appointment was easy, I spoke to Brian and got scheduled quickly. They've always been responsive to either emails or phone calls. The great thing is the the notifications, leading up to the cleaning. I knew when the crews were to arrive so I made sure I was there to meet them. Both crews were not only on time at the start of the arrival window, but everyone was polite. They did an amazing job cleaning both my house and apartment... no surface was missed and with both cleanings, John, one of the owners came over at the end and walked through everything making sure it was done. Also they are flexible in giving custom quotes if you don't even need a whole house cleaned on a regular basis but the ability to add on things as needed. I am glad to be continuing to use their services for regular cleaning!

Greener Steamer

4.8

(63 reviews)

I had Greener Steamer come out today and clean carpets in 4 rooms. Excellent customer service,…read moreextremely professional, and extremely detailed on their job. I had several large stains that I never thought would be removed but, they removed the stains completely. I would recommend Greener Steamer to anyone.

Unfortunately, I can't recommend Greener Steamer based on my experience…read more We hired them to clean carpet at one of our properties. After the initial cleaning, there were still visible spots remaining and a strong urine-like odor that had not been resolved. We contacted the company, and to their credit, they agreed to a follow-up visit. The purpose of rescheduling was so I could meet the technician on site, point out the remaining problem areas, and review the results together. That never happened. There was confusion regarding the technician's arrival time, and by the time I arrived at the property, no one was there. As a result, I never had the opportunity to walk through the concerns with the technician. I followed up with the office asking what areas had been treated and requested the technician's notes so I could understand what work had been performed. Rather than addressing those questions, I was simply told the follow-up was a "courtesy" and that there was nothing more they could do. I understand that not every stain can be removed, especially on an older carpet. My disappointment is with the lack of communication and the way my concerns were handled after the service. I expected a discussion about what was and wasn't possible--not to have my questions dismissed. Based on this experience, I would not use their services again.

The Brothers that just do Gutters

(8 reviews)

Using Brothers Gutters was the best decision we ever made. We are in our 70's so we don't climb…read moreladders anymore. We needed our gutters cleaned plus all the corners joints leaked causing the gable's stucco to fall off. We had the Neff Company repair the stucco. They are excellent as well. I was worried that no one would want to do the work because we were not buying new gutters. Also, our house requires a 20 foot ladder. First we called Leaf Filter, they wanted $8k (first they said $12k hahaha) and that was NOT including new gutters. They said all we needed was their gutter guard. We got Brother Gutters off of Yelp. Best company to work with. I have never had a more polite, on time (scheduling great), and fantastic workers. They know what they are doing. The price was approximately $750.

Pictures are 10 months after they "cleaned" gutters. These gutters are high and they just didn't…read moreclean them. They said they did, but they did not. All of the other gutters on the lower level remain clean. Also they stood us up twice for service, I let it go because things happen, but I will not let paying for someone to not do the job go. Find a different company.

Power Washing Pros

5.0

(1 review)

I had my back patio serviced by these guys and it went great! Excellent customer service and great…read morework all around! Will use them again!

From the owner: Call today for an appointment. We do free estimates and we will come and check out your property in…read moreperson. Affordable pressure washing. Concrete cleaning, siding wash, driveway cleaning, deck cleaning, automotive wash, lawn equipment cleaning and fence cleaning.

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3 reviews that are not currently recommended

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Gina M.

Elite 20

393

267

1540

10 years ago

This store seems like the best idea on the planet to an organization lover like me, but I just don't love this store. They have a lack of coupons/clearance items, and in my opinion everything is pretty overpriced. You can buy some of the same items at different stores (or even on Amazon) for much cheaper. Also, I went into the store to look for a ring holder, which I would consider a "container", but I was not able to find one anywhere in the store. I wandered for a good 20 minutes without being asked if I needed assistance by anyone working there. Bottom line, I don't think anything is worth the price in this store. read more

Ann W.

0

3

0

10 years ago

stood in line for more then 10 minutes and finally left the cart as they only had one register open.. Looked like it might be another 10. Did find salespeople on the floor helpful read more

Krista S.

30

38

0

11 years ago

You can't go wrong in The Container Store. They have everything you need for organization. I am a big fan and always try to visit when traveling! read more

The Container Store - home_organization - Updated August 2026

People who viewed The Container Store also viewed

At Home

(44 reviews)

This store is my 100% cannot miss store for finding what I need for homewares. It is a true mega…read morestore. This is both good and bad. I do find that you have to go in with an independent spirit to hunt for stuff and no expectations for customer assistance from store staff. I look at it as an adventure. This is always the first place I look when I need something home decor related. The prices are not really true discount, but they have frequent sales and often mark merchandise down on clearance.

Val Pennington offers one of a kind service! Any framing problem he will solve with his customer…read more He has solutions that he has learned from his extensive career in art critiquing, selling, showing and his patient assistance to the needs of his artist clients and the public as well. We are lucky to have him in our community. Thank you Val!

Homegoods

3.3

(12 reviews)

The selection is amazing, and not all from China like Walmart. I highly recommend. If looking, for…read morea unique gift

Homegoods always has what I need but the employees need a real attitude adjustment. You aren't…read moresuppose to laugh or make fun of customers until they are out of the store. This message is for whatever older retired woman was at the cash register today. Learn how to treat customers with respect and compassion! You work in customer service ma'am!

Crate & Barrel

(38 reviews)

I had such high hopes for this store for many reasons, but mainly the price. I have been waiting to…read morepost this review until the process was entirely over so that I could recount the entire event. I'll start at the very beginning when I decided that I was going to purchase a couch and went into the store to look at their selection. I stopped in on Memorial weekend since I knew that if I was going to make such a large purchase, I would rather do it on a weekend when there was a sale. I walked around the store for about an hour, testing the couches, taking pictures, and trying to find the one for me. During this time, not one employee asked me if I needed help, while I could clearly see them all staring at me. I don't want to assume why they did not help me, but it did feel like it was due to my age and appearance since they were quick to help the older couples that fit the store's demographic more accurately. I finally got an employee to help me, and she was very kind. I decided on the Wellington Sectional in the color Pearl. This was a special order since I got a custom color. I came back the next day with my mom to get her opinion and make sure I did not forget to ask any important questions before I made the purchase. Part of the Memorial sale required me to open a credit card, and this is where the trouble truly begins. Half of the couch was to be put on the credit card at the time of purchase, and then the other half at delivery. It was very frustrating opening the card since none of the employees truly seemed to know how their credit card system actually worked. They could not tell me if interest started accruing before or after delivery or any of the other questions that I asked. They told me that the couch was estimated to be delivered in November. I later get an email several months later saying that it was being delayed until the beginning of October, which as you can imagine was confusing. I decided to call and get an answer. Trying to get ahold of customer service has been nothing short of exhausting and unhelpful. They could not tell me why that email was sent and truly had no idea when to expect the couch. This became a real issue for me, since I had made arrangements for my current couch to be given to a friend based on their delivery estimate. Finally weeks later, I get an email saying that now it will be delivered in December. So, I have given my couch away, and will not have one until December. Once again, customer service and the furniture team had no idea what was happening and could not provide me any assistance and when they said they resolved the issue, it was never solved. This becomes a theme. Finally, I do receive the notification I can get my couch. I try to schedule delivery and I am told there is a hold on my account. This can't be since I pay my card every month and have never missed a payment. I call once again. They tell me that my credit card is expired. Now, how can a credit card opened in May expire in less than 6 months. So, once again, I have to figure the issue out myself for customer service. They tell me it is resolved and I can schedule delivery. A week goes by, there is still a hold. I call back and repeat this process. Turns out, the last woman didn't release the hold at all. Finally, the woman named Emily fixes my account after 3 tries and we schedule delivery. Besides the actual couch issues and customer service issues. There were also issues with me receiving my rewards that I was promised from the memorial weekend sale. Not only did they not upload to my account, once I called to have them added, they expired before I even received my couch. They send them to you in separate increments so that you cannot use them to purchase one large item. This sounds petty but after all of the hurdles, I was extremely irritated by this. I finally picked something out on the last day so that they did not go to waste and tried to have it shipped to my home, and shipping was $35, absolutely ridiculous. That was a site wide shipping price for small items. Then, my second round of points were not added, once again. Although, the couch I received is good quality and I am glad that I have it, I would NEVER purchase from this company again. It was not worth the several months of headache and acting as my own customer service agent. They knew they did wrong since they refunded shipping fees, but when you are paying over $3000 for a couch, you expect exceptional customer service and treatment. That is far from what I received.

I went in to purchase some gifts off a registry and encountered an extremely rude worker, Jeff. An…read moreolder man who refused to help my mother and I and was extremely rude.

One More Time Etc.

3.8

(26 reviews)

as usual overcharged for a beach recliner. My husband paid $60 and I couldn't stop him for…read morenegotiating. It broke halfway through a vacation. Thanks a lot.

I've found many hidden gems at One More Time, the furniture consignment store. Their selection…read morechanges often, but I personally wouldn't go more than once a season. Their sister store is a clothing store a few blocks away on 5th Ave. Whenever I am in need of something for the house, I stop by here first because it's typically for a good price. They also have a frequent shopper card where you get $25 towards a future purchase when you fill up a card. I bought a couch here, so I had a few cards and was able to purchase a dining set with them for free.

IKEA

3.2

(284 reviews)

How have I not reviewed IKEA before! This just simply can't be right. I love IKEA!…read more I will add that the only downsides I see are that prices went up around COVID and haven't really come down much and the annoying shift to mostly self checkout. Plus, they discontinued the small IKEA Family member discount, which was a bummer. Customer Service is always good and employees are friendly. I do want to add the quality of furniture is not bad! I feel like it gets a bad rap. It's manufactured furniture but I feel it is decent quality and a wonderfully affordable option for all ages. My partner and I have purchased and assembled countless IKEA pieces. We have our couch (Sleeper sectional, 3 seat w/storage), kitchen table, recliner, desk, shoe cabinet, dresser, and floor lamps, to name a few of the larger purchaes. But we also love all the little items like storage crates, holiday décor, kitchenware, utensils, cups, mugs, clothes hangers, and rugs. IKEA just has it all and you can even grab lunch at the resturant! My favorite part is I love exploring the store and imaging the possibilities and seeing what I can find. There are even some displays I would love to just move into. More info, the Columbus website is www.ikea.com/us/en/stores/columbus

It's an IKEA. You know what to expect when you come here. Lots of products to look at, food to…read moreenjoy, and definitely a place to get your daily steps in. Wish we had one closer to Cleveland, but pilgrimages to IKEA are always fun!

Hobby Lobby

4.4

(16 reviews)

Terrible store. Cheap quality, poor management. Merchandise is mostly made in China. Light…read moredisplays won't last one season. Toys, puzzles and games have pieces missing or are bent and unable to be used correctly. Don't waste your money because they will not offer refunds or exchanges on any items if they are open. Even if they are defective at purchase. Would definitely not recommend this store to anyone.

This is a great location. They have EVERYTHING you could possibly need for your hobby. I love to…read morebuy fabric from here and they have the cutest trinkets. They are closed on Sunday but you can find everything you can possibly need Monday-Saturday. Go check this place out!

New Uses

(35 reviews)

•$

Have only purchased goods here / haven't sold anything to them - there are always little gems…read morearound the corner. From games to decor to tools, I have a few items I've gotten here that people always ask about when they visit me. Great prices and selection & there's a play it again sports in the same plaza, so you can check out a few spots in one stop.

I just moved recently and had no choice but to get rid of things fast. I brought in well over a…read more$1000 worth of items and they offered $60. Such a rip off. Also, the guy at the front desk isn't professional and pretty much a jerk. Sell stuff online instead so you don't get taken advantage of.

Homegoods

(11 reviews)

I love home goods and I understand that the store is always a mess and I accept that because that…read moreis what happens when people are shopping! But today the lack of customer service has push me over the edge! I walked into the store and the lady at the register look right at me and I smiled but she didn't say a word! But as I am leaving she finally decided to talk to me but it was only to tell me to put the cart back! I put the cart in front of the door but she insisted that I put it back in between the two doors. So I did but it is just amazing to me the lack of customer service!

A lot to choose from for your every needNice choice of household items.A lot of parking and easy to…read morelocate

Grandview Mercantile

4.0

(74 reviews)

It's like going to a museum where you can take things home with you! There are certainly plenty of…read morepractical items, but the real draw is trying to figure out how some of the truly outlandish pieces fit into someone's house. This is the place to go for unique artwork, light fixtures, dining tables, etc. - and the prices reflect the level of quality, but it's possible to find deals as well.

Great experience immediate response great communication. I was able to have a beautiful piece…read moreshipped to me over in CA the entire process was impeccable my antique arrived in perfect condition overall great service. I will definitely purchase from this store again.

Arhaus The Loft