I had such high hopes for this store for many reasons, but mainly the price. I have been waiting to…read morepost this review until the process was entirely over so that I could recount the entire event. I'll start at the very beginning when I decided that I was going to purchase a couch and went into the store to look at their selection. I stopped in on Memorial weekend since I knew that if I was going to make such a large purchase, I would rather do it on a weekend when there was a sale. I walked around the store for about an hour, testing the couches, taking pictures, and trying to find the one for me. During this time, not one employee asked me if I needed help, while I could clearly see them all staring at me. I don't want to assume why they did not help me, but it did feel like it was due to my age and appearance since they were quick to help the older couples that fit the store's demographic more accurately. I finally got an employee to help me, and she was very kind. I decided on the Wellington Sectional in the color Pearl. This was a special order since I got a custom color. I came back the next day with my mom to get her opinion and make sure I did not forget to ask any important questions before I made the purchase. Part of the Memorial sale required me to open a credit card, and this is where the trouble truly begins. Half of the couch was to be put on the credit card at the time of purchase, and then the other half at delivery. It was very frustrating opening the card since none of the employees truly seemed to know how their credit card system actually worked. They could not tell me if interest started accruing before or after delivery or any of the other questions that I asked. They told me that the couch was estimated to be delivered in November. I later get an email several months later saying that it was being delayed until the beginning of October, which as you can imagine was confusing. I decided to call and get an answer. Trying to get ahold of customer service has been nothing short of exhausting and unhelpful. They could not tell me why that email was sent and truly had no idea when to expect the couch. This became a real issue for me, since I had made arrangements for my current couch to be given to a friend based on their delivery estimate. Finally weeks later, I get an email saying that now it will be delivered in December. So, I have given my couch away, and will not have one until December. Once again, customer service and the furniture team had no idea what was happening and could not provide me any assistance and when they said they resolved the issue, it was never solved. This becomes a theme. Finally, I do receive the notification I can get my couch. I try to schedule delivery and I am told there is a hold on my account. This can't be since I pay my card every month and have never missed a payment. I call once again. They tell me that my credit card is expired. Now, how can a credit card opened in May expire in less than 6 months. So, once again, I have to figure the issue out myself for customer service. They tell me it is resolved and I can schedule delivery. A week goes by, there is still a hold. I call back and repeat this process. Turns out, the last woman didn't release the hold at all. Finally, the woman named Emily fixes my account after 3 tries and we schedule delivery. Besides the actual couch issues and customer service issues. There were also issues with me receiving my rewards that I was promised from the memorial weekend sale. Not only did they not upload to my account, once I called to have them added, they expired before I even received my couch. They send them to you in separate increments so that you cannot use them to purchase one large item. This sounds petty but after all of the hurdles, I was extremely irritated by this. I finally picked something out on the last day so that they did not go to waste and tried to have it shipped to my home, and shipping was $35, absolutely ridiculous. That was a site wide shipping price for small items. Then, my second round of points were not added, once again. Although, the couch I received is good quality and I am glad that I have it, I would NEVER purchase from this company again. It was not worth the several months of headache and acting as my own customer service agent. They knew they did wrong since they refunded shipping fees, but when you are paying over $3000 for a couch, you expect exceptional customer service and treatment. That is far from what I received.

I went in to purchase some gifts off a registry and encountered an extremely rude worker, Jeff. An…read moreolder man who refused to help my mother and I and was extremely rude.

as usual overcharged for a beach recliner. My husband paid $60 and I couldn't stop him for…read morenegotiating. It broke halfway through a vacation. Thanks a lot.

I've found many hidden gems at One More Time, the furniture consignment store. Their selection…read morechanges often, but I personally wouldn't go more than once a season. Their sister store is a clothing store a few blocks away on 5th Ave. Whenever I am in need of something for the house, I stop by here first because it's typically for a good price. They also have a frequent shopper card where you get $25 towards a future purchase when you fill up a card. I bought a couch here, so I had a few cards and was able to purchase a dining set with them for free.

UPDATE: While it may have taken some time, the people at Trove surprised me with a full refund! The…read moreonline marketplace comes with risks and not all vendors do the right thing when money is on the line. Trove Warehouse IS NOT one of those places. Special thanks to Stephanie at Trove who showed Patience and Grace throughout (which I'm sure is not easy with a frustrated customer on the line). This order certainly had its complications, but aside from the color, the quality of the furniture is great and I would definitely recommend shopping at Trove to friends and family. Thanks team Trove Warehouse!

I was just very dissatisfied with my recent phone calls with their staff and their unwillingness to…read morehelp me in my situation. I've been treated like I didn't know anything, and I was hung up by the receptionist, which was a woman, and Dominic was very unwilling to give out information.

It's like going to a museum where you can take things home with you! There are certainly plenty of…read morepractical items, but the real draw is trying to figure out how some of the truly outlandish pieces fit into someone's house. This is the place to go for unique artwork, light fixtures, dining tables, etc. - and the prices reflect the level of quality, but it's possible to find deals as well.

Great experience immediate response great communication. I was able to have a beautiful piece…read moreshipped to me over in CA the entire process was impeccable my antique arrived in perfect condition overall great service. I will definitely purchase from this store again.

I started my search online and then went to the store to see it in person. The staff was friendly…read moreand knowledgeable. They even loaded the items I needed in my car for me with caution and care. He didn't just throw the boxes in my car and that made me happy! They have a great selection of items however I think some items are a bit expensive for the quality like vanities & mirrors. However flooring and tile were priced accordingly based on quality. They do also offer delivery but it was really expensive. I think it was $300 and you had to be within a 60 mile radius. You're better off renting a truck or asking someone with a truck to help you if you're not that far.

Jeremiah was an amazing help. He spent so much time with us and truly listened to some of our…read moreconcerns and complicated situation. We are replacing a shower floor and tile in a condo in Florida, but are here in Ohio. We were looking for something we could have our contractor pick up in Florida. Jeremiah was knowledgeable about the inventory, listened to what we wanted (and didn't want) and was so very patient. Value, selection, and price were all amazing. We thought we would be spending thousands on the tile, but were pleasantly surprised at how beautiful the tile was at a reasonable price. Thanks Jeremiah!! You rock!

The only bad part about shopping at Elm & Iron is that I wanted to take home everything in the…read morestore! I loved the style of the furniture and home decor here - modern, stylish, and unique. Staff was very helpful and there is a range of price points for all budgets. I am looking forward to visiting their (larger) Easton location as well.

Functional and modern meet at Elm and Iron. A very cool, hip store with many items from furniture…read moreto candles to lamps. Good quality items at various prices

I frequent Home Buys when the weather is less than desirable because they allow pets. I love that I…read morehave the option to get my dog out of the house and peruse the store for new finds. It gives my pup a chance to smell some different scents and practice her manners. I love that they get new stuff all the time so there is always something different to look at. I may not always buy something but they are one of the first places I check if I am in need of something.

It's agitating to walk in to a store and get followed around by workers . The service sucks the…read moreworkers make you feel like you are single or because you come in looking a certain way I guess. It's embarrassing to have everyone in the store looking at you because of what they supposedly think your doing a big from me. I'll never come back to this store and I will tell everyone to know not to come as well. Fuck Home buys

Large store near Easton. A vast inventory with many brands you'd expect in a good store like Smith…read moreBrothers and Norwalk. Their staff is very friendly and knowledgeable and willing to spend a lot of time weigh you to insure you get what you want.

Sheila was amazing!…read more My fiancé and I stopped in this morning knowing only that we needed a dining room table, and not much else. We had not discussed size nor style prior to entering the establishment. Our entire experience here from entry to purchase lasted merely an hour, as we browsed and narrowed our search down to two tables. Sheila never followed us around while we were searching, but she did check in with us on a couple occasions to see how we were doing and to offer us bottled water. She was friendly, professional, and knowledgeable, and helped us to decide between our top two tables. My fiancé and I are extremely happy with the table we found here!