I had to go into this store over the course of three days while I worked on a major home organizing project. Being an amateur, I had no idea what I was doing all I knew is I needed to get my files, clothes, and photos in order. Each trip, I was helped by at least two people who asked questions, listened and made suggestions based on what I said. They didn't try to sell me anything. They did make sure I didn't leave the store looking for something that I didn't find. Excellent customer service requires you to talk to people and listen to them and they did a great job. I got all of the supplies I needed to finish my project and my space looks a lot better. read more

Fun store: no matter whether you think you have everythign you need, you will find something that you can use to improve your home living arrangements with just a little thought and creativity. They have come a way over the years from just seeming like "cheap plastic stuff" to having a greater diversity of items that cover most needs, generally on the low-end side but that's all I have to spend on home care, not being a millionaire. I love organizing and the last trip yesterday inspired me to clean out the bathroom and reorganize everything, it looks much better now! read more

Finally closer to my house. Friendly and helpful like their other locations. Not too much new, but that's not necessarily a bad thing as I always spend way too much here. I need to stay focused and get the garbage can I need. This is a big store for the Roosevelt Collection and it will give some competition for Bed Bath & Beyond and Target. I ended up buying the trash can with the green stick, it was a reasonable priced 79$ compared to a Simple Human one of similar size, plus it's the exact one I have now. Since our neighborhood finally got recycling we need to separate the trash, so either two cans or a ridiculously priced Simple Human dual trash can 179$ with a tiny blue insert. If I go with that one I'd have to switch how I use the trash inserts. We recycle more than we have have of regular trash, I can also see guests throwing stuff in the wrong side. Modern day problems! They were well staffed, and for as busy as it was there weren't any lines. You can pull up to the front doors to load up, but you're warned to have someone stay with your car. I parked in one of the pay spots above ground and took the cart to the spot and back. I got lucky as the meter boxes were broken and security told me they'd be out for two hours. Parking is 6.75 for 45 minutes. I don't know if the garage below is any cheaper or free? One could hope. read more

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I love The Container Store as a chain and this location meets all expectations. They are helpful and thrilled to meet your organization challenges head on! Parking is easy with the garage below and with the POP program, I always feel like I am earning a few dollars with every think I purchase. I recommend! Especially for someone just moving to the area. read more

I had an amazing experience at the container store in the South Loop. I was quickly trying to design closets for a new house and wanted to get them designed and installed in a two week window. Everywhere else gave me timelines that were closer to 8-9 weeks out and Gail in the closet design department designed them, did a virtual consult with me and went over everything for over an hour, ordered them for me, and was incredibly flexible, clear, and made me feel comfortable. I will definitely recommend Gail specifically if you need custom closets. That woman was a pure godsend. Thanks Container Store! read more

Bought a couple of spice racks to organize my pantry. The screws they came with were FAR too short to be useful for wall mounting. So I used one rack as my test subject and since I had ripped the label and packaging off, I knew I'd be out at least one when attempting to return it. Fair enough. That's not the point. I have my receipt misplaced but came in with my ID and the card I used to pay with to return the other racks I purchased. I knew that without a receipt I'd likely only be able to get store credit. Not even. They won't even bother to look up by card, SKU, name or anything, unless you're a member of their spammy rewards program. Look, I worked in retail. I know how the POS works. I know you can look up my purchase. This is 2015, not the dark ages. What a waste. Jill, the associate... you're not nice. So I just left the racks there. You can make some more money off of another unsuspecting customer. Overpriced merchandise, restrictive return policy, unfriendly associate? Useless. I won't be coming back. read more

Asked to see a designer in a pretty empty store. Told someone world be with us "shortly." Every time we asked, "shortly." Waited an hour before we gave up and left. Ridiculous. read more

Love this store. They know what you need before your do. So many great things to organize your home office etc.

As a professional organizer I am so excited to have a Container Store located in the South Loop. Excellent service, great products and stimulating environment! read more

The Container Store - South Loop, Container Store, grand opening .... - Interior Design Near Me - Chicago, Illinois

Visited this new Container Store about ten days after Christmas, on a Monday at 3:00. There were more sales people than customers, so apparently few have discovered it yet. The inconvenient parking doesn't help... underground in a confusing dark maze, and I still had to walk outside in freezing weather to enter the store. It's a typically gigantic CS, staffed with happy sales people eager to help. Container Stores have some of the best-trained people in any chain. But I didn't see anything that would differentiate it from any of their other locations. My goal was to buy a storage container for my new artificial Christmas tree, since I couldn't fit it back into the original cardboard box without smashing it. If you've ever had an artificial tree, you know what I'm referring to. (I think Fox Mulder would agree with me that this box thing is a conspiracy. They make the boxes so small, everyone is forced to buy a container to store their trees.) This day, everything related to the holidays was 50-75% off... except the tree and wreath storage. Just my luck. CS refused to tell me when the $50 fabric container I wanted was going on sale. (Does anyone really pay $50 for a fabric artificial tree container? Apparently not many, as there were still dozens on the shelves long after Christmas, waiting patiently for sale shoppers.) I pointed out that I was registered with them, and that I'd spent over $1,500 on one of their excellent Elfa shelving systems last summer. I really love my Elfa adjustable system! (They have a 30% off Elfa sale twice a year.) No one cared, and they still wouldn't give up the sale date. Or perhaps corporate doesn't empower them to reward loyal customers. So I drove home and ordered something similar online (not at CS online), for half the price, with free two-day shipping and no sales tax. It came today, and it's perfect. Considering the parking, the number of alternative CS locations... and especially their attitude... I'd only shop here again if I was already parked for an Icon movie. But if you live nearby and don't have a car, this is probably your most convenient CS location. read more

There is a very bizarre dichotomy of customer service between what appears to be managers and non-managers. The "non-managers" are incredibly helpful, kind, thorough, and knowledgeable. And then there are these managers that have the most unhelpful, arrogant demeanors who do everything they can to avoid humans. Every time I'm at this location I leave hoping that these hard working non-managers who are keeping business abundant get the pay that they deserve. read more

We stopped by after catching a movie at the Showplace Icon. This store is so spacious, clean and organized! Of course there were lots of containers, storage bins, and bags made of every material. But they also had a section of bath room products and products made for other rooms in a home like a closet or an office. They even had travel gear as well! The staff here was very friendly. Prices are competitive and they have sales too. Make sure to check out the cool items by the cashier area. read more

Very happy to have one closer to my home. Such great products here. Every staff member has been super friendly and kind... one of the check out ladies double checked that every elfa piece I purchased was correct, fit together, and took time and care to ensure I had everything I needed. I was lucky as there was no car in front when I 'picked up' but could see how it could be a real challenge. read more

I love the elfa displays...not much else about the Container Store thrills me. I get really overwhelmed here. The staff, however, are fabulous. Especially the lady that helped me with designing my closet with the Elfa! read more

I bought a chrome laundry center from the store and when I went to assemble it, I found out it was seriously damaged. I called the store to find out how I could get a replacement and the sales rep was not helpful or nice. She said they could: - keep the broken item and they would give me a discount, - come back and get the other box on the shelf (which I didn't buy because the box was seriously damaged), - go up to Lincoln Park and try to return it there. Through the whole interaction, she never once apologized for this waste of my time and acted as if she was the one who was suffering a hardship. Last time I buy from Container Store. Their prices are higher than other stores for the exact same items. The sales folks are aggressive and not very helpful. read more

Literally THE container store. If you need a container, it's here. All the staff members seem really friendly. But I think it's a bit too much. Because I had to wait for maybe 5-10 minutes just to checkout. There were a lot of chitchat with each customer, and there were two lines for checkout, but no signs on where to stand to checkout. read more

The employee, who had the air of a manager, treated me like absolute dirt when I went in to make a return. She didn't even give a closing salutation or an "all set." I was affrontedk enough to consider confronting her, or of at least pointedly asking whether our dtransaction had been completed, but decided it wasn't worth it. If their garment bags had been better quality, I wouldn't have had to return them. Nasty piece of work. read more

Checked the time when this place closed, just like yelp stated at 9pm. I got there today before 5pm. The storefront doors doesn't open. I even made eye contact with one of the employees inside but she just walked away. I don't even know if their doors malfunction or not, but that's ridiculous to stand outside like an idiot. read more

What happened to The Container Store? They have cheapened the quality of their clear plastic containers; I have noticed this especially in their shoe boxes. The lids do not snap shut like they use to and the thickness of the containers are not what they use to be. I have over 50 of the shoe containers from historical purchases and I can tell the difference. The prices have increased while the quality has decreased. I am very disappointed. read more

I decided to go in here and browse because I was early for a doctor's appointment nearby. Sometimes browsing at The Container Store I can find some cool little items. This is has to be THE WORST Container Store ever!!! Really loud music!!! Is this a night club or Container Store??? Aisles had stuff just dumped all over the floor!! Looks like they had just received a delivery and had just thrown everything on the floor which of course makes it hard to walk the aisles w/out getting injured or tripping. This is just a lawsuit waiting to happen!! Avoid this Container Store, it sucks!!! read more

Went to The Container Store in search of some roll-out cabinet shelves. After calling and being told that the size they had would fit our necessary dimensions we went to pick them up at the store. We waited in line for one cashier who decided to chit chat with the man in front of me for about 5 minutes. Then another cashier came up and went to open her station and skipped over us because the lady she had been helping only had 1 item (versus our 4). After the poor service, we went home to find out that the shelves were too long. Had much higher expectations for this new store. read more

The store is HUGE! The salespeople here are so kind and helpful. Don't hesitate to ask for help! They have great ideas!

This store was absolutely amazing! I found all the necessary things within this store oh yeah and if you need anyone to rely on within your container needs give MELANIE a quick shout. She's a really great employee and we just so happen to share names Melony and MELANIE. Great store overall. read more