I called at 8:00 a.m. in mid May after discovering our A/C had stopped working overnight. I was…read moretold a technician would arrive sometime before 6:00 p.m., but to our surprise he arrived before noon. The service technician, Jammy, was knowledgeable, quickly diagnosed the issue, replaced the faulty part, and had our system running again in less than 45 minutes. We paid the quoted amount (which seemed a little high but everything is these days) and were very pleased with both the service and having cold air again. Unfortunately, the billing experience afterward was confusing and extremely frustrating. Later that afternoon, I received an invoice via email showing a balance that was $120 less than what we had already paid. When my husband called to ask about the discrepancy, he was told we were OVERcharged that morning and that they would send the tech back by to exchange our original check for a new one reflecting the lower amount. The technician never returned to exchange the checks, and two days later our original check was cashed. We called again and was told we would be issued a refund that would be mailed to us (that we never received). The next week we began receiving emails and text messages stating that we owed an additional $120. After MULTIPLE phone calls trying to sort things out and MULTIPLE explanations for all of the discrepancies, I finally spoke with the head of accounts receivable. I was then told that the original invoice had actually UNDERcharged us by approximately 50%, and that the company had decided not to pursue the additional amount because of all the confusion surrounding the billing. The repair itself was excellent, and Jammy provided prompt, professional service. However, the billing process was disorganized and irritating and because of that, we probably will not use again.

They came out last minute and had the capacitor fixed within minutes. $500 in and out within a half…read morehour. Price seems a little high. But we needed the air fixed.

Called to look at my French door refrigerator that wasn't holding cold enough temperatures…read more Christian was extremely knowledgeable and shared much information about refrigerators and defrost cycles; he did diagnostics and determined that it just needed a "reset" at this time. Service call was reasonable and well worth the education on refrigeration that he provided. Highly recommend!

I call them on Friday, then texted them my information bc my freezer stop running. I took a nap and…read more2 repair men came to my door after texting me, with no response from me. They were so good about telling what might be the problem. it was froze up and fan wasn't running. They told me to get everything out because they had to get in the back of the freezer. They would be back Monday. we did as asked and after it thaw out, I plugged it in and it is running now. if I ever had any more problems with an of my appliances, they are the ones I will call.

We recently moved and the prior moving company stacked totes and boxes all in the garage leaving it…read morea huge mess and unorganized. Logan and Kenny assisted us with moving everything out of the garage. Placing the shelving in the right place to properly organize everything. They showed up on time were very professional. The even assisted with moving items in our home and organizing tool cabinets. We wished we would have used Logan and his company for our initial move. I highly recommend using Then Road Home Moving services for your move or next project.

Only 2 people came for my 2 storage unit move to my new home but they worked steadily and…read moreprofessionally and packed the trailer so well that it only took trips! Great team, great work!

The owner and the people working here are great! We had a dryer go out and they were quick to come…read moreout and bring and hook up a loaner while they evaluated our dryer. Once it was determined it needed expensive repairs, it was suggested a good used dryer as a replacement. We had thought to buy a new one but the condition of the replacement was excellent as well as the price. Thank you for excellent customer service and working to help your customers with finding good products at a good price!

We never expected to find a new washer/dryer and have it delivered on the same day! The entire…read morecustomer service from beginning to end was fantastic and we would highly recommend getting your appliances from them. Well done!

These guys are absolutely awesome!! Everything from the…read morescheduling to the service. Will definitely use them again and recommend them to everyone.

I went to this Tom from Pharmacy to fill a prescription. I told them I wanted to put it on my…read moreGoodRx account. They refused to give me the good RX pricing even after I showed them my app in membership. They claim something was wrong with the card. I am filing a complaint with GoodRx. I would not recommend this pharmacy because of the problems I've had this time, and in the past

The best pharmacy!! I switched here from having used CVS and Walmart in Gainesville and being…read moretreated and talked to like trash. It's nice to do business with people who recognize you when you come in. Tom Thumbs pharmacy staff is very professional and friendly. Every time I go in I use my GoodRx Gold account with absolutely zero issues or snarky looks like I'm putting them out. I trust NO OTHER pharmacy. I highly recommend.

I had cans left full on multiple occasions due to driver's discretion because they don't haul…read morecertain items but they weren't listed on their no pick-up items and was told I should just know. Then caught their employee trespassing onto my property and urinating in my front yard. Contacted them and their initial response was to put a note on my account for their employees not to do that. After back and forth with the "owner", it was obvious she wasn't taking the issue seriously and stated at least he went behind a tree. It would seem they don't provide appropriate working conditions for their employees that they would then try and make me feel I'm the bad guy for not being okay with them turning my front yard into an employee toilet.

Such a wonderful company to work with, so friendly, cooperative, and quick to respond to our needs…read moredealing with a tornado clean up.

I had them replace my septic system and they were excellent! The owner, Lance, came out personally…read morefor the initial consultation which made the experience feel comfortable right from the start. The crew that came out for the install, ahead of schedule, were all very friendly and careful. I felt like I got the best price and the highest quality AND timely service all at the same time. I'd recommend them!!

Our experience was not a good one. They came to our home and after they left I received a bill for…read more$100. When I called and asked about the details of the bill I expressed my frustrations about them leaving a broken sprinkler and a sprinkler above ground at a 60 degree angle... Their response was that someone else dug out the don't around the sprinkler and that the sprinklers worked when they left. Now I have a $100 balance and the same amount of work to do before they came to the house. I would call someone else .