First I want to say that I have never based a decision on a yelp review. I think it's a tool for bitter people that didn't get their way to try to seek revenge. Not always obviously, but I think angry people write reviews a lot more often than someone who is satisfied. ANYWAY, I have had Nortex in some form or another for at least 12+ years. My mother had them before she passed and transferred it to me. I have dealt with them many times. We have a microwave tower and the installer (don't think he's with them anymore...I'll call him R for privacy) was a rockstar when it came to getting things done. He was very helpful and always knew who I was when I called. The new guys in the office are great as well. I had my service cut off once during the middle of covid because I just didn't have it (microwave towers were $330/month at the time). When I went to pay to turn it back on, it was a holiday weekend and I called late on a Friday. The lady told me I'd have to wait until Monday. I tried telling her the internet was my primary source of income at the time, so it was important that I had it back on for the weekend. Within a few minutes, the other guy called me and told me that it was back on. I've called them at 3 AM before with router questions and got a live person that solved my problem. How often does that happen? By the way, this same guy got my bill lowered from a barely manageable $300+/month down to $150/month without me asking. Why did I have such an expensive plan? My mother worked from home when she initially got it and it wasn't an option to do this work without a fast dependable connection. I kept it because I wouldn't have been able to get it back if I let it go. It was and is the most reliable service I've ever had. It's always on, never had a down period that I'm aware of, the ping times were great so no lag on games, and the speed, while it may sound meager, was always the same(80+ Mbps down/20+ Mbps up). For a rural area, that is almost unheard of. I was beyond elated and extremely grateful. We all went through the financial wringer during the past few years and getting that discount was a tremendous help. On top of all that, I got a letter the other day saying that we are finally about to get fiber in my area. My speed will go to bragging rights level and my bill will go down more. So in summary, my experience with Nortex has been a positive one from the time I first dealt with them. They are helpful, available, and accommodating more than any service I've dealt with. My mom went through at least 5 others (keep in mind, it was the early 2000s) before I found Nortex for her. I'm happy we will be getting fiber and I hope they continue to be the great company they have been. This is a link to multiple test results.
https://www.speedtest.net/results?sh=b788982b20a38545e59c51014b26284f read more
