The best internet company around, we love their internet service, great customer service , great…read moreprice , very friendly people , there with help 24/7. We watch a lot of Netflix and it always loads fast have never lost service, even during storms we still had service. I recommend it to everyone I see. We use to have Excede and alway had trouble with it and their people. In our home Arbuckle communication is here to stay .

As a new Texas resident can I just say the way Texas handles its electric companies is STUPID. 100…read moreor so companies. Really?!? I am so happy I contacted BeeConnectedNow. Contessa helped me find the best electric company for my needs as well as the best Wifi provider. I highly recommend this small, woman-owned family business.

Highly! Highly! Highly! recommended. I stumbled across this wonderful company while trying to…read morefigure out how to navigate the utility world in Texas after moving from southern California. I had no clue that other states had hundreds of different electric carriers to choose from. I also had never learned how to set up water and trash with the city because it was always handled by the landlord back in California. Now let me tell you Ms. Contessa went above and beyond worked after hours with my crazy schedule and over time to help me. She was responsive and did everything on my behalf. She was so positive and reassuring with unwavering faith throughout the whole process. She also helped me realize that my new place was trying to get me to pay utilities for both units unnoticed! My goodness am I forever grateful. I recommend this company to anyone trying to navigate with a company that can be trusted and its free! not kind of free but truly free.

Excellent wireless Internet service for the Texoma area. I am approximately 1 mile outside of…read moreGainesville. Getting very reliable Internet service. This company is family owned and operated. This includes maintenance of the tower, so it is very individualized and not corporate. I am disabled and rely very heavily on my Internet and I am very please with the service I've gotten from this company, including home maintenance. I recommend this Internet company to anybody who cannot access cable or fiber optic Internet. Speeds are much faster than satellite or phone service.

Jose did an outstanding job! He was professional, knowledgeable, and efficient, and made sure…read moreeverything was working perfectly before he left. Excellent service--thank you, Jose!

I highly recommend nortex in the Gainesville area. No problems at all Good people to work with and…read morecommunication is great. Not one outage at all Suddenlink gave me all kinds of problems. Want to thank you for your service and for the installation of my modems and my internet system. Thank you Todd Kersey

I got service from ladybug wireless for a month. The router they provide does not have solid…read moreconnection when near other Internet data users. Not useful for truck drivers. May be useful for rural areas that have a good cellular connection. I asked to cancel. They sent me a long winded email basically begging me to stay. I basically told them it was pathetic to beg. The owner got frustrated with me and stated that I am not welcome back. Their online portal doesn't work. I couldn't login. They may fix it at some point but at the moment it's broke.

I was not happy with their service, customer service or policies…read more I feel like their policies do not take care of the consumer trying to establish a good internet connection, test their equipment as per their guidance or see if the service will work. It did not work for me because I have "double pane" windows. I cancelled the service and was unable to get a refund for a 300 Gb plan when less than 50 GB was used. I feel the less than 50 GB used was part of the "set up" process the company asks you to follow and set my family up for failure. I posted an original reply here and contacted BBB. Then was threatened with a lawsuit for slander. I changed my reply to only reflect the facts and how I felt dealing with this organization. The truth is, I think the service and company are trash and will not be intimidated by their threats. The 1st Amendment and anti-SLAPP laws protect me from their vial threats and intimidation. I do not recommend them for use. Advise you to conduct research on other companies and their guarantees. I found one from TX that works and had exceptional customer service. They continue to threaten legal action, lie about me contacting them and have had this review removed once already. Shameful. I do not expect a refund or any additional "action" from them. Just for the truth to be out there to help others looking for rural internet.

For a small rural internet company they are great. This is not in the middle of DFW so dont expect…read more300mbs speeds, but i stream and work on complicated excels and everything works great at a reasonable price. They use a signal to a tower system at Possum Kingdom. We have been wrecked by high winds and hail storms this Spring. They can come out same day and reconnect. They have so 3 times this Spring, what else can I ask for as a customer. Props to Laura in the Graham office, she is great.

NSB's customer service is unmatched! Just received a call from NSB telling me that my service…read moremight be out. They'd had an outage and from their end, it looked as though my service hadn't been restored. I had no idea! She told me what I could do to resolve the issue and said they'd have a technician out today if that didn't correct the problem. A problem that I didn't even know I had was resolved immediately - that's what you call proactive customer service! Thank you, NSB, for your quick and reliable service!!

Keoni Cano was great!He was very knowledgeable to the installation.Mr.Cano called us 30 minutes…read moreprior to the install to insure us he was on his way.Great tech!!

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

Great service. Never an outage except very rarely during a severe storm. But back on soon as they…read morepass. Highly recommend for service and price!

Best internet service providers ever !…read more - They make sure they are on top of their game, - Immediate response to their clients and network problems. - Extremely punctual in their work and dedicated to customer satisfaction. - The owner and his team are very honest, humble and always working towards perfection. Good job ANTS. Keep it up !

Responses by this company are borderline ridiculous. If you try to call, there is always a wait…read moretime of well over two hours. If you try to use the "chat" option, you receive vague information and are told that questions cannot be answered. When you request a supervisor, you are told you have to call to speak with someone. When you question anything during the chat, you are told that the "person" on the other end of the chat is unable to help you and will terminate the chat. If you leave a yelp review, you receive a nice note from "Jackie" with a request to send a PM with your specific concerns. Too bad Jackie doesn't exist and there is no information on how to PM anyone for actual assistance. $500+ a month for services is beyond ridiculous and you only get bots to "assist" in answering questions regarding the $500 bill and why $280 of it is all fees. Edited to add: received my notice from "Jackie" and I can send a note via Facebook or X since there is no PM option. I have neither, by the way. Also, thanks "Jackie" for reminding me that Astound suspends additional comments - forgot about that part.

I would have to say this is one on the worst customer service I have ever had. I came in there…read morebecause I called corporate to ask where I could pick up a gaming router they have brought twice to me now broken I have been paying for a year just to have normal Wi-Fi. The older man and supervisor at the front desk were hostile and try to push us out of there , couldn't ask a single question without getting a I don't know why they would tell you that I can't help you while the supervisor giggle with no help All we can do is send a tech Thursday .I could personally never hold my company's values that low definitely was My first time visiting the office and was not a welcoming Experience.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!