Spilled sweet tea on my 2011 MacBook Pro June 4 2015, but my computer did not crash. I keep and cover around my computer as well as a keyboard cover. So I thought maybe nothing got into the computer. Well I was right and I was wrong. Few days later my computer would not turn on or charge. At this point I knew I needed to get my computer fixed and I knew the apple store was not a option. Between waiting a week or two for them to see me; as well as price, I decided to find smaller computer shop. Checked yelp and from the reviews "The Computer Cellar" looked like my best option and it was. Only negative (if you can call it that) Not the easiest place to find. On 9th street but the sign for the actually store is really small so I passed the door about three times. After finding it everything was extremely easy, I spoke with Gabriel told him what the problem was he gave me a run down of what they would try to do (payed a $50 deposit) and left. Two days later got a call back saying I was lucky because the spill did not fry anything it just got over my charging port. But they cleaned it and everything looked to be working fine. The cost $75. He also talk to me about ways to upgrade my computer so I can get more years out of it. The cherry on top of the entire situation was I brought in a few PC desktop parts for recycle or store credit if any of the parts had any worth. A part or two did and it brought my cost down to $15. read more

Couldn't have asked for a better experience. No one likes to deal with a broken computer but these people made it super easy and quick. They called me back with the results within a few hours of dropping my computer off, no appointment necessary which was awesome. The rates they charge are reasonable and shout out to Simon for being super professional and knowledgeable! 100% recommend. Thanks guys! read more

Fast, friendly and reliable service from a local business that knows exactly what it's doing. I had my MacBook Pro repaired here after a tragic incident involving gravity, a hard surface, and some unfortunate angle RNG. I hope I never need their services again, but if I do I will for sure return. read more

My new go-to computer repair shop! We had an emergency with a hard drive, so we called the folks at The Computer Cellar who let us know that they could give us a prognosis same day but were sure to warn us it could take a couple of days to fix it. When I arrived they were able to fix it on the spot! They were friendly, knowledgeable, and very helpful! The fix was affordable too! They went above and beyond, backing the items up while I went and bought a new hard drive and answered other computer questions I had along the way. Andre saved our Saturday and what felt like our lives in the moment. I would recommend any friend or family member. read more

Fast and courteous. They know exactly what they're doing and they charge a very fair price. Replaced the SSD and reinstalled the OS on my Mac mini same day. read more

I received a personalized response and price quote for labor to replace the malfunctioning keyboard on my Thinkpad X1 Carbon laptop within about 15 minutes on a Sunday evening via the Yelp website. The shop staff was knowledgeable and had my laptop repaired within 1 business day. The price for the labor was very reasonable, especially with how intricate the repair is on this model of laptop, and they allowed me to supply my own replacement part I had found on Ebay. Overall, I was extremely pleased with the customer service I received, the speed of the repair and communication from staff, and the quality of the labor, as well happy to support a local business. The laptop works great now. Thanks! read more

They were awesome! I brought in two iMac computers that had both decided they didn't want to get along with me anymore and kept shutting down ;{. I truly thought that I was going to have to bury them and invest in a laptop sooner than I was able.....but they saved the day! Pam, Daryn and Gabriel were great! They answered all my questions and explained exactly what needed to be done to get both computers back running smoothly. They were also pretty quick. For two iMacs that are 6 years old, one with a completely blown hard drive, I was very pleased and excited that they are now up and running! I highly recommend The Computer Cellar for any computer glitches and fixes you need! read more

I took my computer which stopped responding to these guys, and they took a quick look and said they would call me when they had a better idea. That same night they told me it was my motherboard that was shot. I asked them for a quote for a new build, using what newer components I had already had in the old computer and it was sent again that night. Very professional, very courteous, all around great place to go if you need your computer or device looked at or replaced. I am glad I found these guys, and will certainly go back if needed! Thanks! read more

if zero star's were possible they would wear the badge proudly. i brought in my laptop to be "looked" at. Unfortunately, it was disassembled and fondled so much it ended up in worse condition than it was in. Not to mention the person assisting me was rude. ill tempered and cut me off several times as I expressed my concerns. now i am stuck with a computer which no longer works and have not been reimbursed. i did not sign anything allowing my property to be taken apart. after overhearing the comments made by one employee of the speed of the computer. now my computer no longer boots past the loading screen. i have lost access to numerous family photos. even the video birth of my only child can not be restored. this is a major problem and the service is very poor. i have been coming here for years, before the relocation. I personally will never spend another cent at this place. hospitality is non-existent, knowledge doesn't mean correct. After taking my laptop to another repair shop, it was discovered that some of it's original components had been replaced, without my permission. This place is so unprofessional. read more

Computer Cellar helped me out twice with hardware issues with my PC. Both times the employees were helpful, responsive, and charged me much *less* than what I thought would be reasonable. I will definitely be coming back! read more

I have a Macbook Pro mid-2010 model that stopped working suddenly and was beeping once upon reboot. After doing a little bit of research online, I had a certain feeling that it has something to do with my memory slots or RAM. However, just to be safe I brought it in to a nearby apple certified store (in the Southpoint mall). They suggested that I change the logic board instead that would require me to leave my computer with them for up to 5 days and shell out nearly 500 bucks. Not convinced, I approached Computer Cellar (looked them up on google) and they vindicated me by saying that there was indeed an issue with my RAM as opposed to the logic board. One of my DDR3 RAM sticks (2 GB) blew out. Dan was in charge of this process and he handled it like a thorough professional while Pam was a good help. My computer was fixed within hours (this may have depended on their prior work load). If small businesses like these are as good as the 'big bosses' out there that are more than willing to squeeze out the last penny from our pockets, I'd rather give the small businesses a benefit of doubt and support them. Chuck read more

Went to computer cellar for a laptop HD upgrade. The technician suggested cloning the drive which would be less expensive. Got a call to pick up the computer the same day (super fast service!). Unfortunately, the laptop would not boot up for an unknown reason. They took it back to reformat the HD and 3 hours later, it was done. No extra charge, which I truly appreciated. For amazing customer service and fast turn around, the Computer Cellar is hard to beat. read more

I had been procrastinating taking my MacBook Air to the Apple Store to get the broken keyboard replaced because I knew they'd charge me an arm and a leg. Someone recommended TCC to me so I popped in yesterday and they replaced my keyboard in less than 24 hrs for a great price and they were so professional and courteous. Couldn't recommend them more highly. read more

Talk about off-the-charts service! Simon and Newell (sp?) in this well-hidden spot offer THE BEST computer expertise that I have found in Durham and even beyond. Their brilliant blend of kindness and professionalism will lead me right back to Ninth Street next time I need computer repair or related assistance. Grazie mille. read more

My 5-year-old HP laptop was running very slow. I couldn't get anything done. I'm not in a position to buy a new computer at this time. The Computer Cellar was recommended to me and I decided to take my machine in to see what they could do. Newell immediately diagnosed the problem and quoted me a very reasonable cost to replace the hard drive. They completed the work within 24 hours and my computer is running very well again. I am visiting the area from California, and this is the best service I have ever had with a computer repair shop. I highly recommend these folks. They are very professional and ethical with how they run their shop. read more

Always been there for me when I needed advice on anything computer related. A nice locally run shop that has prices right in line with the big box retailers. They also warrantied an item that failed due to manufacture defect 6 months after I bought it from them. Try walking into best buy and getting that level of service read more

These guys are the TRUTH!! Pam got my wife's PC checked in quickly and Melvin repaired it in record time. Their prices are more than reasonable. Their quote was over $200.00 less than once of their competitors!! Everyone was nice and courteous! They just became our new computer repair shop. It is an honor to recommend them!! read more

Awesome computer/laptop repair store. They know their stuff and honest with competitive pricing. Def trust them over corporate/franchised stores that just try to sell/rip you off (**bbuy). Took a laptop in that was unrepairable and they were upfront about it and offered lots of good options. Will be coming back if we ever need repairs again. read more

In the end (two-plus weeks over the recent holiday) it all kinda' worked out, but if you have a Apple (esp if it's dear to you), you might want someone more familiar with these machines to work on it. This tech seems to know PCs, but based on what I went through, he's guessing on Macs...esp hardware. read more

The CC was recommended to me by a friend who owns a successful, local IT Co. They were extremely helpful to me when I brought my 4.5 yr. old Dell OptiPlex 9010 PC to them to restore & recover my hard drive. They (1) managed to recover a majority of my priority-content in just a couple of days, (2) installed an alternative email program for no charge, (3) educated me a variety of topics ... all for an almost absurdly low cost. They have also been very helpful to me with minor telephone consults (Pam)--at no charge--saving me the trouble of coming or bringing my equipment in for no good reason. I'm in the process of deliberating with them again re: a home-visit for setting-up and fine-tuning a revised home network with new computers and possibly a router-modem. So far, they've been very inviting, accommodating & helpful; and I hope I can post another review after the aforementioned big job they may end up doing for me. read more

My two year old Asus died last night. It literally screamed as it was dying. I've never heard anything quit like the sound it made. I actually regret buying the Asus but that is a review for another time and for Best Buy. So after multiple attempts to get my Asus back on and running I decided that I'd pop by Geek Squad to see if they could have any luck. I waited in line at the Best Buy at New Hope Commons for a solid ten to fifteen minutes and when I finally arrived at the counter, a rude, terse and unhappy man told me that I needed an appointment. I then asked if I could leave my Asus piece of crappola with him for a diagnosis later in the day when he didn't have a line. I was abruptly scolded with the words, " There is paper work to fill out and that takes time." So essentially...no and piss off. My patience had ebbed and so I went to sarcasm, which is the way of my people, informing senor overworked and unhappy that it would have been nice if he had told me that an appointment was required prior to me standing on line for ten to fifteen minutes. I left Best Buy and did a quick Google search whereby I discovered The Computer Cellar on Ninth Street. I hot footed over to The Computer Cellar and the took me without an appointment; had diagnosed the problem with the Asus piece of crappola and quoted me a price to fix the computer; all without rudeness, terseness or unhappiness and all within an hour of me leaving the Asus with them. read more

I brought my computer to this store. It took three months for them to fix my computer. When I got it back, someone (at the store) dinged the top of the computer with a tool of some sort, the DVD/CD drive didn't work anymore, and there were scratches on the bottom of the computer (which was spotless when I brought it in). read more

This place rocks! They saved my computer once a few years ago and just helped me out again for free! I would absolutely come back and recommend it to anyone. read more

Spilt water all over my mac keyboard and couldn't get an appointment with Apple in the next week. Took it over to these guys and they ordered me a new keyboard and installed it for about 1/8th the price Apple would have charged! Highly recommend. read more

Had a Macpro problem. Took it in. Was a quick fix, needed a cache reset (or some such) - couple of keys and voila. Guy didn't want any money for it - suggested a cash donation for coffee if I felt like it! I stopped by ATM, got some cash, and then some bagels and cream and coffee, and dropped them off. These guys are great - trustworthy, and very good. I would recommend them. read more

This will always be my first stop for computer repair. I have a Toshiba, and very little computer know how. Pam took one look at my computer, figured out what was wrong and gave me a quote. It was the same as the Toshiba folks wanted just to diagnose! Really fast, friendly and affordable. And it's supporting local business! read more

I took my daughters computer to this guy and I wasn't impressed with the bad attitude I got from the owner. I was talking with the lady up front and all of a sudden was bombarded from a guy in the back that was very loud and very abrupt and disrespectful. They did fix the computer but I cant say that I liked the service that I received there. This guy treats you like your an idiot and uses big terms to impress you that he knows more than you and over powers you into repairing your computer and tries to tell you yours is no good and you should buy one of his. I didn't like this guy and don't think I will go back.The location is hard to find also. read more

These guys are the best- my daughter spilled water on her MacBook Air- apple wanted a minimum of 700 to replace the logic board, and then just suggested we buy a new computer. These guys repaired it for $200. The best. read more

The. Best. Seriously the Computer Cellar team is awesome. They are incredibly skilled and they are great at what they do. They are honest, reliable, and very fast. Up front about all costs with no hidden fees. Would highly recommend to anyone with computer issues. read more

Good work, fast turn-around, great service. The Computer Cellar is an unpretentious small business that does laptop and desktop repairs. It's located on the lower level of 714 9th Street, and delivers great customer service. Their turn-around time for my computer was fast, the work was good and the owner, Daryn, even took the time to stop by and deliver a four-port USB hub to me at work, because he thought if would be helpful. read more

I love these folks. They did what they could to rescue my data and my MacBook that got wet. They were referred to me by Triangle Ecycling (they recycle old computers and know their stuff), which is high praise. read more

...weell my Comp. DIED! i took it here for Last Rites buuut instead Lo 'n Behold...IT WAS HEALED!!! Great bunch'o guys here but be CAREFUL that they don't UNDER-Charge for their Services!! (thanx guys!!). ... read more

I have some good things to say about this place. Came in with a damaged hinge on my laptop screen. After they fixed it the laptop wouldn't start. It prob wasn't their wrong doing but after a short conversation, they offered to fix it for free. And they did it quite fast. The people here are friendly and professional. Definitely recommend. read more

Great and affordable place to get your MacBooks fixed. Would've been paying around $600 to get my keyboard and battery replaced, but this place did it for $275! And it was very fast. read more

Had problems with MacBook Pro installation. Super nice people fixed bugs and installed anti-virus software. They said it was so easy, 'no charge'. I'll be back to them any time I have computer issues. Note: they are around back from a book store-a little hard to find, but worth the hunt. read more

These folks are very competent and reliable. I've gone to them twice now, and had a great experience both times. (I'm a software professional) read more

A great place for any computer. I took my old MacBook there, thinking they would tell me there was no way they could fix it, only to have them upgrade everything and have it back to me the NEXT day at the exact price the quoted me (almost. $300 cheaper than what Apple told me). If you are in Durham and are looking for a repair shop that will be as transparent as possible when it comes to fixing your machine, look no further than the Computer Cellar...the group there is as good as it gets! read more

Our 6 year old iMac needed a new hard drive and while they offered us a good price to replace it we just didn't see the need to keep the dinosaur around anymore. They offered us $100 and we would happily use their services again. read more

Stopped by yesterday when my 2011 Mac decided to stop powering on. After a quick diagnosis of the problem, they were able to come up multiple options and offer an affordable fix to get the computer up and running again. Great service, quick work, friendly staff! Would highly recommend to all! read more

This place rocks! They fixed my ASUS notebook on the spot in 15 minutes. Another place gave up on it already, my LCD went blank, turns out it was unhooked behind the panel... also reasonable priced, I highly recommend the place! read more