If I could give a zero, I would. Went on a Friday afternoon after work with my wife, to end the work week and begin our weekend. Mind you on Wednesday, I took my team for a team builder and spent $925. On this day we experienced the worst customer service, I have ever received. During our third game, 4 frame, the ball strings got tied up, when trying to reset the pins. This location doesn't use free flowing pins, the pins are tethered to a string. It took approximately 10 minutes to get them untangled. While waiting I asked the bartender if she could help, because I saw her just 2 days earlier and she was friendly. She informed me to talk to the person at the front desk. Went to the front desk and informed the person of our plight, with the delay. She informed me that she will send a manager to our lane. We continued to wait and I noticed that the person at the front desk was talking to another person, as they looked in our direction. I figured that the young lady was explaining our situation. After they finished, no one ever came over to talk to us. We waited a couple of minutes, as they were still untangling the lines. The game finally was able to resume and I happen to see the person who the front desk was talking too. I approached her to ask if she was the manager, she state she was, so I preceded to explain our issue and seeing if there were any compensation for the faulty equipment. She replied "That is the disadvantage for have strings on bowling pins" as if I put the strings on the bowling pins. I went on to inform that I was here just 2 days ago and spent $925. She stated, "Glad to came out". I was floored. Thinking to myself "are you serious". I asked her if she was going to compensate, she stated "No, sorry". After we finished our game, the mood totally blown, we dropped off our shoes and I decided that her response, did not sit right with me.
Politely, I spoke to the young lady, who stated she was the manager earlier, why do you feel that there is nothing you can do? She responded "Because you finished your game and you didn't ask to be moved, there is anything I could do. We don't give refunds? I replied "It is not about the money, but to say there isn't anything you could do, is not the right way to deliver customer service" I went on to even try and give her some advice, "You could have suggested, sir we can't give you a refund but if you come back next Friday, we will give you 2 games, for your inconvenience. It is only $3 per game". She replied, "This conversation is making me uncomfortable". In shock I replied, "What are you talking about". My wife replied "What do you mean, you are getting uncomfortable? We are just talking about our displeasure" She begin to step back and started calling other team members over. We were totally floored by this act of being afraid of two people having a conversation with her. I have never been one to play the race card, but I believe she was scared of me being a black man expressing my displeasure in her not giving great customer service. There was one team member, a black female, did not make the matter any better by coming over stating "You never have to come here and spend your money again".
This was the worst Customer No service, I have ever been a part of.
Comet Decatur, you best believe, I will not use your location for anymore team builders and I will never set foot in your establishment again. I will continue to let my organization and friends know, you hire people that don't know how to take care of small issues and how to talk to customers. It is called Customer Service 101.
UPDATE.... On Sunday 3/16 me and a group visited Stars and Strikes on Mountain Industrial in Stone Mountain, 10 minutes from Comet. This was a much busier location but everyone from the Shoe counter, the Bartender, those working the bowling lanes, even the iRobot that delivered the food, were great. This type of customer service is what I expected from my local bowling center (Comet). Stars and Strikes thank you for showing me I have a choice. Thank you to the woman at Comet, that told me I don't ever have to spend my money at your location again. I have taken your advice! read more