It runs like a 1970s poorly managed small business. Icon Eyecare is a top heavy organization with…read morean inexperienced management team whereas technology is an afterthought. Unfortunately, Icon Eyecare's onboarding/training has been the least effective onboarding implementation I have ever encountered. Delays and gaps in communication during the interview and onboarding process whereas a week or more went by where I heard from no-one. The employee introduction that was sent out to introduce me to the staff wasn't about me but rather another employee. The Peter Principle appears to be in full effect at ICON Eyecare, with individuals placed in leadership roles without the requisite competencies to effectively manage teams, processes, or organizational growth. Turnover is rampant. Advancement within the organization appears to be heavily influenced by personal relationships with leadership, specifically Dr. Xxx, rather than performance-based criteria and historical data. Additionally, it was verbally shared with me by a middle manager that long-term professional success is closely tied to one's relationship with Dr. Xxx, and I opine that negatively impacts role stability and retention. Employment at Icon Eyecare hosts a very poor culture in that it is highly cliquish and gossipy, with inclusion and influence concentrated within particular groups. The mileage reimbursement rate is significantly below industry standards. 27 cents a mile will not cover wear and tear on your vehicle. With that, there is also criteria that must be met on the year and value of the car you drive in the field for Icon Eyecare. I was given instruction from my supervisor to stop driving when I hit my maximum mileage payout as the reimbursement rate was capped and I wasn't getting paid for the additional miles driven. Leadership practices at the middle-management level tend to lean toward a command-and-control (yelling and name calling included) approach, which impedes engagement, trust, and performance. It has been noted that techs do not need experience to work at Icon Eyecare as Icon will train them. The employees receive training and then leave the organization and take their new skill set where they are paid a fair wage and are respected. As a member of the growth team, I was disappointed to learn that my business cards as well as my supervisor's business cards contained an incorrect phone number for approximately eight months which directly impeded outreach and effectiveness. It is important to note that there appears to be a tight budget in that I was unable to receive current collateral to promote the business despite multiple requests. Once received the newly ordered referral forms, I realized I was provided the incorrect collateral, again, by my supervisor. The organization's extreme risk aversion to the Kickback Law compliance materially limits what a physician representative can reasonably and effectively do in the field and middle management doesn't understand the law whereas poor direction was given and a violation occurred. Organizational changes occur frequently and rapidly, often without soliciting input from those most affected, which can disrupt workflows and reduce engagement. Employees who raise concerns about ineffective policies and procedures appear to face adverse consequences from coworkers and leadership, which discourages constructive feedback and continuous improvement. In the eight months of my employment, I observed two CEOs and a Director leave the organization, all of whom appeared to be pushed out by a cliquish leadership team. This high-level turnover raises concerns about organizational stability and leadership effectiveness. Rather than investing in existing employees and internal capabilities i.e., CRM for the growth team or for an iPad in the field, the organization opted to acquire a competitor. Given existing operational challenges, this decision raises questions about capacity, strategic priorities, and oversight. My advice to future employees is to ensure that all employment-related agreements, job descriptions, and offers are documented in writing, signed by both parties and dated. In my experience, within just three months, I went from being offered a company vehicle to being offered a $1,200 monthly stipend instead, and ultimately was required to use my personal vehicle in conjunction with a mileage tracking platform and being reimbursed at .27 cents per mile. The absence of a job description and organizational chart limited clarity around responsibilities, decision-making authority, and team structure, which can affect onboarding, performance expectations, and overall operational efficiency. There appears to be limited responsiveness from senior leadership to emails from staff, which can hinder collaboration, timely problem-solving, and employee engagement.

Please come here if you want to wait over 2 hours for scheduled appointment. It will give you time…read moreto watch the employees play on their phones!! Don't worry...they won't bother you with communication.

My husband had a terrible experience with Dr. White. Went to her twice and made many phone calls…read moreand all she could give him was eye drops that did nothing. Also never checked in on how he was doing. He had to call in and state it wasn't working. Finally went to another doctor who did the simple procedure she could have done. After spending $500 on her doing nothing. Go to Dr.Alexandra Levitt she was fabulous and did the procedure and his eye is great.

I would like to shout out to Drs. White and White. My experience with eyelid surgery was…read moreextremely professional, non-painful, and assurative throughout the entire process. From the moment stepping into the office and meeting Paula the office manager, to having the stiches removed I am very comfortable with the entire process. I am so amazed at how much better I look and feel. Highest and Strongest recommendations. Bruce G. Miller

I would give zero stars if it was allowed. Incompetent staff up front. Back staff-tech before…read moredoctor comes in was absolutely horrid. She knows nothing about customer service. Refuses to do anything other than her tech job then verbally attacks you saying your doing wrong to her when that isnt what was happening. No point in filling out your insurance on forms before you go in because they wont do any of the work regarding it and put everything on you to do while your there whole your being pushed to a room without even being properly checked in first then when you need their information for insurance its impossible to get them to cooperate. I've never been treated with such terrible customer service. That tech needs to be fired as she has no business in customer service! I will never return here.​

I was referred here by my pediatrician because my 4 month old son has a growth on his lower eyelid…read moreI was worried about. Upon arrival, the doctor's assistant came in the room and told me we would need to dilate my son's eyes which would sting and take two hours. I refused to do this until the actual doctor saw him and recommended this herself. The assistant was obviously annoyed with my request and I was met with the same attitude by Dr. Reem. She was aggressive and really pushed the dilation before even discussing the issue with me. It seems like they can bill a high cost for dilation which is why it was pushed on me so aggressively at multiple points throughout the appointment. I was asked again upon checking out when I would be back to dilate his eyes. I got a second opinion from another eye doctor who told me the growth would probably go away and to just leave it alone for now. I had an awful experience here and will not be returning, Dr. Reem was terrible.

Absolutely thrilled with the entire experience. From the first initial phone consult, to in person…read morecheck up - super kind and smart staff. They DO make you feel you are in the best hands possible. Procedure day was a BREEZE! Kindest staff ever, so comforting you can't even be anxious if ya wanted to. I can SEE WITHOUT MY GLASSES! Easiest procedure ever, hands down this is the place to do it!

I had LASIK done at Dishler in April 2024, and it has been one of the most disappointing medical…read moreexperiences I've ever had. After paying $4,500 for a surgery that was supposed to correct my vision, I am left with worse eyesight than before. After the first surgery, my prescription was incorrect, and I was told I'd need to wait six months for a follow-up surgery on one eye. During that entire waiting period, my vision was extremely uneven and blurry. I was traveling overseas during much of that time, and it was very difficult and uncomfortable trying to function day-to-day without being able to see clearly. What made it even more frustrating was that I was not offered any temporary solution to help me see better while I waited. When I finally had the second surgery, I hoped things would improve. Unfortunately, my eyesight is still not good. I never had a problem with close-up vision before LASIK, but now I need reading glasses at all times just to see up close -- and my distance vision is still not clear. At my most recent appointment, I was simply handed a prescription for glasses. To be told that after paying $4,500 for LASIK, I should now spend more money on glasses to fix what the surgery was supposed to do, feels unacceptable. I regret having LASIK done here and wish I had gone elsewhere. I would not recommend this clinic to anyone considering LASIK.

What could improve? Customer service. When we first found a pair of frames for our daughter, we…read morewaited 45 minutes for someone to help us. FINALLY, when I pushed a bit to get some help, we were reluctantly helped. When the glasses came in, the receptionist thrust the case forward and said, "here." I asked if anyone was going to help us make sure the fit was accurate. She told me we were patients of theirs, so no. I let her know we are clients of theirs and bought glasses from them, which should get my daughter the chance to make sure the fit on the glasses were accurate. She begrudgingly got us someone who had her put them on, said they were fine and excused us. THEY. WERE. NOT. FINE. The arms were not adjusted. They pulled on her ears and were hurting her after a couple of hours. DON'T BUY GLASSES HERE AND EXPECT GOOD SERVICE.

Great service and super fast delivery! I really enjoyed that they have text messaging alertsread more

I spent a lot of time looking for new optometrist. This clown recommended by insurance company…read more Get to this part of his website: 2. Note that we do not provide prescription for glasses or contact lenses. I find I have no use for such a clown. He operates out of the high dollar section of Denver, a parasite.

I'm very irritated by my experiences with Dr. Namavari. I saw him twice and my appointments were a…read morethinly veiled push for his expensive dry eye treatments. He provided me with a prescription, but then neglected to supply necessary info to my pharmacy so that I could actually collect it. The pharmacy reached out to him multiple times over a full month, but he didn't comply with them. His staff kept passing the buck. On a follow-up appointment he insisted he'd told me the medication and a treatment I was scheduled for weren't covered by my insurance. (He'd only said the testing for both might not be covered.) Then he rudely implied I'd forgotten what he said and wanted me to sign a disclosure. WTF? If that wasn't enough, he made a remark in regards to a mole on my eye, catastrophizing that if I didn't have regular visits with him that it could grow aggressively and my eyeball might have to be taken out! This has been a terrible ordeal for me. I'm going to see a different ophthalmologist and I don't recommend this individual at all.

I've been seeing Dr Elizabeth Baker for more than 10 years now. She is compassionate, caring, and…read morelistens well. She is knowledgeable and her explanations are easy to understand. Wonderful doctor!!

Dr. Baker has been my family doctor for 20 years. I can't imagine seeing anyone else. She is…read morethorough, intelligent, knowledgeable and genuinely interested in you. She takes the time to listen to your concerns.Over the years Dr. Baker has seen me through many health issues. I couldn't recommend her more.