I cannot say enough wonderful things about Dr. Kim. She was incredibly kind, warm, compassionate,…read moreand understanding. She took so much time with me, listened carefully to my concerns, and patiently answered every one of my questions. I never felt rushed or dismissed, which unfortunately can be rare in healthcare. It was truly one of the best experiences I have ever had with a physician. I also had a wonderful experience with her resident, Dr. Kyle, who saw me first. She was equally warm, friendly, and attentive and immediately made me feel comfortable. After dealing with chronic eye issues for many years, I only wish I had been referred to Dr. Kim sooner. I left my appointment feeling heard, cared for, and confident that I finally have someone who genuinely understands my concerns and wants to help me find the best path forward. I am incredibly grateful to have found her and would recommend Dr. Kim and her team without hesitation.

It runs like a 1970s poorly managed small business. Icon Eyecare is a top heavy organization with…read morean inexperienced management team whereas technology is an afterthought. Unfortunately, Icon Eyecare's onboarding/training has been the least effective onboarding implementation I have ever encountered. Delays and gaps in communication during the interview and onboarding process whereas a week or more went by where I heard from no-one. The employee introduction that was sent out to introduce me to the staff wasn't about me but rather another employee. The Peter Principle appears to be in full effect at ICON Eyecare, with individuals placed in leadership roles without the requisite competencies to effectively manage teams, processes, or organizational growth. Turnover is rampant. Advancement within the organization appears to be heavily influenced by personal relationships with leadership, specifically Dr. Xxx, rather than performance-based criteria and historical data. Additionally, it was verbally shared with me by a middle manager that long-term professional success is closely tied to one's relationship with Dr. Xxx, and I opine that negatively impacts role stability and retention. Employment at Icon Eyecare hosts a very poor culture in that it is highly cliquish and gossipy, with inclusion and influence concentrated within particular groups. The mileage reimbursement rate is significantly below industry standards. 27 cents a mile will not cover wear and tear on your vehicle. With that, there is also criteria that must be met on the year and value of the car you drive in the field for Icon Eyecare. I was given instruction from my supervisor to stop driving when I hit my maximum mileage payout as the reimbursement rate was capped and I wasn't getting paid for the additional miles driven. Leadership practices at the middle-management level tend to lean toward a command-and-control (yelling and name calling included) approach, which impedes engagement, trust, and performance. It has been noted that techs do not need experience to work at Icon Eyecare as Icon will train them. The employees receive training and then leave the organization and take their new skill set where they are paid a fair wage and are respected. As a member of the growth team, I was disappointed to learn that my business cards as well as my supervisor's business cards contained an incorrect phone number for approximately eight months which directly impeded outreach and effectiveness. It is important to note that there appears to be a tight budget in that I was unable to receive current collateral to promote the business despite multiple requests. Once received the newly ordered referral forms, I realized I was provided the incorrect collateral, again, by my supervisor. The organization's extreme risk aversion to the Kickback Law compliance materially limits what a physician representative can reasonably and effectively do in the field and middle management doesn't understand the law whereas poor direction was given and a violation occurred. Organizational changes occur frequently and rapidly, often without soliciting input from those most affected, which can disrupt workflows and reduce engagement. Employees who raise concerns about ineffective policies and procedures appear to face adverse consequences from coworkers and leadership, which discourages constructive feedback and continuous improvement. In the eight months of my employment, I observed two CEOs and a Director leave the organization, all of whom appeared to be pushed out by a cliquish leadership team. This high-level turnover raises concerns about organizational stability and leadership effectiveness. Rather than investing in existing employees and internal capabilities i.e., CRM for the growth team or for an iPad in the field, the organization opted to acquire a competitor. Given existing operational challenges, this decision raises questions about capacity, strategic priorities, and oversight. My advice to future employees is to ensure that all employment-related agreements, job descriptions, and offers are documented in writing, signed by both parties and dated. In my experience, within just three months, I went from being offered a company vehicle to being offered a $1,200 monthly stipend instead, and ultimately was required to use my personal vehicle in conjunction with a mileage tracking platform and being reimbursed at .27 cents per mile. The absence of a job description and organizational chart limited clarity around responsibilities, decision-making authority, and team structure, which can affect onboarding, performance expectations, and overall operational efficiency. There appears to be limited responsiveness from senior leadership to emails from staff, which can hinder collaboration, timely problem-solving, and employee engagement.

I would like to shout out to Drs. White and White. My experience with eyelid surgery was…read moreextremely professional, non-painful, and assurative throughout the entire process. From the moment stepping into the office and meeting Paula the office manager, to having the stiches removed I am very comfortable with the entire process. I am so amazed at how much better I look and feel. Highest and Strongest recommendations. Bruce G. Miller

My husband had a terrible experience with Dr. White. Went to her twice and made many phone calls…read moreand all she could give him was eye drops that did nothing. Also never checked in on how he was doing. He had to call in and state it wasn't working. Finally went to another doctor who did the simple procedure she could have done. After spending $500 on her doing nothing. Go to Dr.Alexandra Levitt she was fabulous and did the procedure and his eye is great.

****UPDATE**** I spoke to Wendy Spirek, Chief Strategy Officer this morning (3/2) regarding the…read morebelow incident. First, I stress that Dr. Steele is an amazing pediatric surgeon in every sense and I would not want to go anywhere else. Second, Ms. Spirek apologized for what happened as it goes against their culture and their mission to help children and families with eye issues. As I mentioned below, we are grateful for and very much appreciate the staff at the Centennial office, specifically Dr. Steele. Our surgery date was never in jeopardy and the wrongs have been made right. Thank you! I received a call from Linda McGee/billing office yesterday regarding my son's upcoming surgery and insurance benefits. Ultimately she threatened to take my son out of the surgery rotation for 3/8 because I told her I am uncomfortable paying for anything upfront on the advice of my insurance provider. I called my insurance company first to make sure I had my ducks in a row--I do. I also talked with the surgery center to make sure they had everything they needed from me (they did). Ms. McGee left a rude voice mail again this morning and I called her back today (3/1/2018). After a discussion about insurance, she told me my coinsurance would be $615.05 and requested payment. I explained my insurance company advised me to try and avoid prepayments until after they're billed because it messes with the deductible and can result in overpayment. She didn't like my response. I asked her what she was basing the amount on, she advised that it's an estimate based on the doctor charges and insurance allowance and that it could be more, but won't be less. I explained that the estimate is exactly why my insurance provider advised me against a down payment. I also told her we had a surgery last year and neither they nor the hospital asked for prepayment. She told me this a new policy as of February because they're not getting paid. It was a lot of back and forth trying to reason with her. When I confirmed with her that I'm uncomfortable with this, she said she would have her manager (Briana Pierce) call me to see if my son could still have his surgery next week. She threatened to take my son out of a needed and scheduled surgery because I'm uncomfortable with your alledged, newly enacted billing policy. I told her that we've always paid them and so has our insurance provider. During office visits we provide a cc and it's not run until after the appointment when benefits are coordinated. Then we are notified via email of the charges. I'm aware that she is trying to do a job. But I highly doubt her job description includes threats of withholding medically necessary procedures for children in exchange for any amount of money. Lastly, I want to say that my son is currently being treated by Dr. Ana Steele at the Centennial, CO office. We very much appreciate her expertise, her dedication, her thoroughness and her bedside manner. While we've had to wait for long periods of time to be seen with a scheduled appointment, I don't necessarily mind. The other staff that have helped are good/patient with my son. The front desk staff and surgery schedulers are helpful. My problem is your rude billing office. I don't want to leave this practice, but I will find another provider if this continues.

I would not recommend this practice or eye glass center. At both places, the staff is rude and…read moreincompetent. They do not call you when your child's glasses are ready and are not helpful to schedule appointments.

Absolutely thrilled with the entire experience. From the first initial phone consult, to in person…read morecheck up - super kind and smart staff. They DO make you feel you are in the best hands possible. Procedure day was a BREEZE! Kindest staff ever, so comforting you can't even be anxious if ya wanted to. I can SEE WITHOUT MY GLASSES! Easiest procedure ever, hands down this is the place to do it!

I had LASIK done at Dishler in April 2024, and it has been one of the most disappointing medical…read moreexperiences I've ever had. After paying $4,500 for a surgery that was supposed to correct my vision, I am left with worse eyesight than before. After the first surgery, my prescription was incorrect, and I was told I'd need to wait six months for a follow-up surgery on one eye. During that entire waiting period, my vision was extremely uneven and blurry. I was traveling overseas during much of that time, and it was very difficult and uncomfortable trying to function day-to-day without being able to see clearly. What made it even more frustrating was that I was not offered any temporary solution to help me see better while I waited. When I finally had the second surgery, I hoped things would improve. Unfortunately, my eyesight is still not good. I never had a problem with close-up vision before LASIK, but now I need reading glasses at all times just to see up close -- and my distance vision is still not clear. At my most recent appointment, I was simply handed a prescription for glasses. To be told that after paying $4,500 for LASIK, I should now spend more money on glasses to fix what the surgery was supposed to do, feels unacceptable. I regret having LASIK done here and wish I had gone elsewhere. I would not recommend this clinic to anyone considering LASIK.

What could improve? Customer service. When we first found a pair of frames for our daughter, we…read morewaited 45 minutes for someone to help us. FINALLY, when I pushed a bit to get some help, we were reluctantly helped. When the glasses came in, the receptionist thrust the case forward and said, "here." I asked if anyone was going to help us make sure the fit was accurate. She told me we were patients of theirs, so no. I let her know we are clients of theirs and bought glasses from them, which should get my daughter the chance to make sure the fit on the glasses were accurate. She begrudgingly got us someone who had her put them on, said they were fine and excused us. THEY. WERE. NOT. FINE. The arms were not adjusted. They pulled on her ears and were hurting her after a couple of hours. DON'T BUY GLASSES HERE AND EXPECT GOOD SERVICE.

Great service and super fast delivery! I really enjoyed that they have text messaging alertsread more

I'm very irritated by my experiences with Dr. Namavari. I saw him twice and my appointments were a…read morethinly veiled push for his expensive dry eye treatments. He provided me with a prescription, but then neglected to supply necessary info to my pharmacy so that I could actually collect it. The pharmacy reached out to him multiple times over a full month, but he didn't comply with them. His staff kept passing the buck. On a follow-up appointment he insisted he'd told me the medication and a treatment I was scheduled for weren't covered by my insurance. (He'd only said the testing for both might not be covered.) Then he rudely implied I'd forgotten what he said and wanted me to sign a disclosure. WTF? If that wasn't enough, he made a remark in regards to a mole on my eye, catastrophizing that if I didn't have regular visits with him that it could grow aggressively and my eyeball might have to be taken out! This has been a terrible ordeal for me. I'm going to see a different ophthalmologist and I don't recommend this individual at all.

From the owner: Dr. Abed Namavari M.D. is a medical doctor and surgeon who is specialized in treating eye diseases…read moreas an ophthalmologist, and subspecialized in treating retinal conditions as a retina specialist. His training includes: - Medical Degree from Tehran University of Medical Sciences, 2005 - Biomedical Research Fellowship at the University of Illinois at Chicago in Chicago, IL, 2012 - Ophthalmology residency at the University of Illinois at Chicago, 2016 - Medical Retina Fellowship at the prestigio

I've been seeing Dr Elizabeth Baker for more than 10 years now. She is compassionate, caring, and…read morelistens well. She is knowledgeable and her explanations are easy to understand. Wonderful doctor!!

Dr. Baker has been my family doctor for 20 years. I can't imagine seeing anyone else. She is…read morethorough, intelligent, knowledgeable and genuinely interested in you. She takes the time to listen to your concerns.Over the years Dr. Baker has seen me through many health issues. I couldn't recommend her more.