I came in on Saturday, 10/4, around 3:20 PM, and Natalia was absolutely amazing! She was making drinks, handling the register, and still providing great customer service. She was clearly working hard to keep everything moving. Unfortunately, the other barista working with her, whose name I didn't get, was extremely slow and wasn't doing much to help Natalia. It was frustrating watching Natalia handle so much on her own while her coworker wasn't pulling her weight. Natalia definitely deserves recognition for her hard work and great service. She was the one keeping everything running! read more

Another clean tidy and well run CBTL location. I was greeted warmly by Jose, and my Americano was made in the blink of an eye. The establishment was cool calm and clean, tranquil as usual. Parking is shared with the entire adjacent shopping center. Plenty of seating indoors as well as patio tables with shade outside. And my Americano was as good as always. I always try to review all the CBTL locations that I visit and I can tell you right now--this one is just as nice and clean and tidy and well run as all the other CBTL's. I have zero complaints. Nothing but praise. Job well done team, keep going. Note: I saw Jose offer warm and friendly service to every single customer while I was present. He's good. read more

I tried the Vietnamese iced coffee and it was made quickly and tasted delicious. I will definitely order this again. I even got a free parking space on the street right in front. Great service and clean place. read more

I've been coming to this coffee bean for around 4 years and the staff is so friendly and kind! Whoever's hiring does a great job here! I enjoy working on my computer here while sipping on my drank! Great ambiance and location. read more

The Coffee Bean & Tea Leaf - Ice blended mocha, custom coffee bean water bottle. - Coffee & Tea Near Me - South Pasadena, California

Heard they have ube iced coffee. Had to go try it out. It was delicious with oat milk substitute. The coffee cake I got with the drink is a little too sweet to my liking, but overall, it tasted pretty good. read more

The Coffee Bean & Tea Leaf - Iced Ube Coconut Cream Latte... delicious! - Coffee & Tea Near Me - South Pasadena, California

Since 2020, this place has gone down the drain in mostly everything! From good customer service to asking for simple napkins and utensils. Since they hired a new mgr back in 2021 or 2022, this place feels negative. I mean, the vibes and the energies there is not good. Also, theres only about 2 baristas serving all the time..which I think is bad. Plus their drinks dont taste fresh like it used to 5 yrs ago and the prices are too high. Sorry, but Im just giving my honest review. read more

Stopped in early morning to grab a few drinks for teacher appreciation. The parking at this location can be pretty tricky but I found a spot - right out front. The barista was friendly and kind and made my drinks pretty quickly. I hope the teachers enjoy a morning pick me up for teacher appreciation week. read more

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I was in a rush to use the restroom and afterwards to buy my favorite drink from there! I kindly ask if I could use the restroom because it was urgent. The staff member Vanessa said only for paying customers. I was like not to point out the obvious, but I really needed to use the restroom. She said to wait 15 minutes because she closes in 15 minutes, luckily Krispy Kreme Doughnuts was next door. I went in there wasn't stopped by anyone to use the restroom regardless if I'm a paying customer or not. I'm shocked how Krispy Kreme Doughnuts staff give customers a warm welcome! read more

The Coffee Bean & Tea Leaf - The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - South Pasadena, California

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Nice place to relax and just sip coffee. Had caramel macchiato and it was comparable to other high end coffee places. Service was fast enough, considering there were no early morning people. Servers were pleasant. read more

here we go all summer asked for americano with heaping scoop well here at this one that heaping scoop messes up their inventory if they did that for every one so either a charge for another scoop or just take what they grant ! and they minus personality i reached for a straw and got checked by the employee ijs no return here i miss ruben he was the best here the best u people are absolutely nuts cause when ur friends come in they get different service ! i c u . read more

All good here some service issues but all good

I've been a customer of Coffee Bean & Tea Leaf for several decades. Many of my friends and coworkers never had the drinks from there. They usually go to Ugh, Starbucks. Well, when I invited them to Coffee Bean for the 1st time. Had them try my all-time favorite Hot or Iced Americano with Hazelnut powder. They're hooked, especially my coworkers at Welbe Health in Pasadena. They always forget the name of the drink. It is not a hard name to forget. But I always have to tell them. Thank you, Coffee Bean. And the Associates and Baristas at South Pasadena, you guys are awesome. read more

Looking for a casual study spot in Pasadena? This place is it! This Coffee Bean & Tea Leaf location has the best service and excellent wifi. I usually get their teas and always find a spot (indoor or outdoor) to work at. read more

I used to really enjoy coming here to relax with a tea, but not anymore. Their new policy on bathroom use is grossly inconsiderate. If they are going to require that you wait in line at the register to request use of the bathroom, then they need to have a barista regularly stationed at the register to accept such requests. Also, they will let other people go ahead of you to use the bathroom, despite that you asked for the bathroom first. They really need a better attitude toward customer service. Lots of other great coffee shops in the area, never go to this place again. read more

I got the caramel macchiato thing I got the caramel macchiato thing It was very yummy. I like it. read more

My darling Yelp friend Dee A mentioned that drinking coffee before a workout burns more calories, so I stopped by here on my way to the gym to grab a cup. (Plus, I needed something to warm me up.) I received a very friendly welcome from Jose and Sophie when I walked in. They were both so sweet. Jose took my order - a regular medium roast (black) and a coffee cake. As I was paying Jose asked if I wanted a stopper. I wasn't quite sure what that was but said, "Sure." Turns out the stopper was the best thing ever invented! It kept my coffee from spilling all over the car and it helped it stay hotter longer! Woo Whoo! The medium roast was smooth yet robust. It hit the spot and I enjoyed it. I tried the coffee cake when I got home. It was ok. It was moist but lacking in flavor, and I didn't taste any cinnamon. Oh well. The store is spacious with a relaxing atmosphere. There are plenty of tables inside and a small seating area out front. Next time I drive by I'll be sure to stop for some coffee. Hopefully, Jose & Sophie will be there. *20 minute parking out front. *Free WiFi read more

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I usually come here often to study and I'll start by sitting outside then work my way inside once it starts to get dark. I do not buy a drink every time because I just want to focus on studying. I didn't buy a drink today but I did sit down to study outside. After a while I came inside to use the bathroom but was told that I'm not allowed to use the bathroom unless I buy something. Understandable. I didn't want to buy anything so I went next door to use the bathroom and came back to resume studying inside instead of outside again. Right now around 8:48pm one of the baristas came up to me, I usually see her when I come, and told me that I'm not allowed to sit inside or outside of the cafe unless I am going to buy a drink. It made me feel unwelcomed because she first interrupted me while I was studying and she waited until the end of the night to tell me that I wasn't allowed to sit in or outside without buying a drink. I most likely won't come to this location again because to be honest that really bothered me and it felt as if she were keeping an eye on me the entire time I was there. I'm not bothering anyone by sitting down to study without buying a drink so I kind of find it rude that she felt the need to tell me I'm not allowed to be there without buying anything. I also wasn't taking up space either because I was the only one sitting outside and when I went outside there were two other people occupying tables in which I occupied one myself. There were still seats for others who bought a drink and wanted to sit down. It was really upsetting and this is my favorite location to study at. Definitely will find a new cafe to study at the doesn't require me to buy a drink or have baristas monitoring me while I'm studying to let me know that I'm not allowed to be there without making a purchase. read more

I've been coming here for years and have always appreciated the friendly and quick service, plus their iced coffee and iced earl grey are the best. The music isn't too loud making for a great study/work spot, the chairs are comfortable and there's always parking. I'd definitely recommend this over other coffee shops nearby. Great baked goods and protein box too! read more

The Coffee Bean & Tea Leaf - Coffee counter - Coffee & Tea Near Me - South Pasadena, California

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Nice cafe to get a coffee at. Clean and the drinks came out good. They were understaffed the time I went in. Maybe CBTL can pay extra for the employees who are understaffed and doing more than 1 person's work. Aside from that the coffee came out good, everything was clean. Parking was lot parking. I love the lattes. read more

I dropped by at 9 AM on a Saturday and it was fairly empty. They were well stocked with water, snacks and baked goods. I ordered an iced vanilla latte and jalapeño cheese bagel and was so happy with them. They came out quickly and we're all well balanced flavors. coffee not too sweet, bagel not too spicy but nice little kick. Also they give a healthy amount of cream cheese which is very appreciated: Also random but they have my favorite type of ice! Not sure what it's called but it's tiny ice cubes. read more

The Coffee Bean & Tea Leaf - Bagels & SpreadsCheese Jalapeo Bagel Iced LattesVanilla Iced Latte - Coffee & Tea Near Me - South Pasadena, California

Homie was lost and was found after having the the matchas cookies and cream now bro looks at life and coffee bean differently. Great service. Atmosphere was Quiet and chill how I like my coffee spots read more

Great service and great drinks. Parking is super easy as well with spots right out front. Love this place!

My favorite Coffee Bean! The coffee is always on point, and Jayleen and Olivia are the best. Thanks for my coffee read more

The Coffee Bean & Tea Leaf - Iced Brown Sugar Iced Latte with Boba - Coffee & Tea Near Me - South Pasadena, California

Everytime i buy my coffee or matcha here i usually will get a sandwich to go with my drinks but unfortunately they will always tell me that they cannot warm my sandwich coz their oven and microwave is broken. read more

Great coffee, all the staff are super friendly but Vanessa went above and beyond! I wasn't sure what to get but she was very patient and recommended some good drinks read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - South Pasadena, California

Very happy that this particular coffee bean location has improved. A few months ago, I did not like how our coffer orders was prepared. I used to work for this franchise 18 years ago, so I know when the coffee is prepared well or if the barista is being lazy. Today's crew was very good. Friendly, energetic , and seems to be happy working. They prepared how the coffee was supposed to be. A simple latte prepared well is really good. My usual coffee orders are 1 hot latte and 1 ice blended. read more

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Im going to admit, I'm quite partial when it comes to coffee bean but my reviews are fair. I haven't ran into a location I didnt like. It get to the point that I just look forward to the different architecture of each location. This location looks quite elegant. The service here was quick. It wasn't crowded thankfully but the parking can be a little intimidating. There was nothing but twenty minute parking in front. If i wanted to kick back inside, I'm not sure where I would park. There is an abandoned restaurant next door with plenty of parking but I'm not sure if its a ticket risk. Blended Ice Mocha with no whip cream and a Lemon Loaf is my go to. Had that to go. Nice location...What can i say.... It's Coffee Bean baby!! read more

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The minute I walked in I was greeted with a smile and received nothing but great and outstanding customer service by Frida, Jose and Terrell. Food was perfect and the environment was calm and relaxing. Definitely will be back again. Thank you. read more

I'm really bummed about this location. My first time I was given a very watered down drink. This time I ordered a Vietnamese cold brew and it was all syrup. *sigh* I thought this drink would be a nice balance of sweetness. There's so much condensed milk/sweetener my drink barely looks brown. I'm so bummed I wasted $5 on something I can't drink. I don't think I can give this location another chance. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - South Pasadena, California

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I absolutely LOVE this location and have been coming here for years. In all the time I've been here for my coffee or tea needs my order has only been incorrect twice. What I like is the staff will correct the order quickly and are apologetic. I also appreciate that they make an effort to get to know their regulars and that makes me happy. I will always be a fan of this location!!! Even though a few of my fave baristas have moved on to bigger and better things...the vibe at this location always makes me feel good even when I may have to wait in line. read more

Great selections on healthy grab and go snack/ lunch. Staff very patient and friendly. Place is always clean and great place to sit and get work done when need be. Love this place! Staff/ customer service is reason why I keep returning! read more

Love this location! Madison took my complicated order like a pro and with a smile! She made ordering my drink a breeze! Thanks Madison!

I've gone to this location a few times. My drinks always taste good. But the general manager Erika is beyond rude!!!! Her face can not hide how annoyed she looks to be there. Rude taking my order, rude to the customer after me, she literally rolled her eyes that she had to open the door to use the restroom. I thought I heard my name being called on the mobile order side and I asked to confirm and she like Sandie is going to be on the other side, her tone was so rude. Mind you it wasn't even busy. read more

On a Wednesday morning in late February, I decided to try Coffee bean ice cold brew mango tea. Once I reached south Pasadena, I parked on the street and I ordered on their app for a pick up. At the designated time, I went inside and there was a line for pick up drinks at 7am. Finally I seen my drink on the counter closest to the doors. I had it before so I enjoyed the refreshing taste and splurge on 32oz size $4.95. read more

The Coffee Bean & Tea Leaf - Large mango cold brew drink - Coffee & Tea Near Me - South Pasadena, California

I came to this location a few days ago and was helped by Vanessa. she was so helpful and kind and made ordering quite easy since it was my first time drinking the coffee bean and tea leaf. read more

Its a decent size CBTL located on one of the busiest streets in South Padadena on Fair Oaks Avenue. As much as I want to frequent this location, it takes soo much from me to actually come here. Living literally 2-3 blocks away from Starbucks and being a diligent Gold Star member, I tend to go there instead. One of the main reasons why I gave low rating is because of parking. Parking sucks, a lot! Theres no parking available!! Only street parking but you got to be extremely lucky to find one. I am good at parallel parking but some people are just horrible and they hold up the traffic even MORE on Fair Oaks Ave trying to park there when they see an open spot. They do have parking for Bristol Farms and other shops in that same plaza but I am not 100% sure if we can use that lot for CBTL. I do it anyway. Thats the only way I can get my drink. I personally like CBTL more. I really like their Genmaicha which SB dont have. It has that roasted brown rice flavor that I really admire. I also like Green Tea Ice Blended very much. I like the bitterness of Green Tea rather than that artificial taste of Matcha from SB. This is just my personal opinion. Everyone has different taste buds so I respect that. One of my GOTO drink from CBTL has to be the Iced Apricot Ceylon Tea Latte. I LOVE THIS DRINK! I cant have coffee because it gives me the worst headache and stomache whatsoever so I am all about teas. This drink is soooo good! I love that tea flavor blende with vanilla powder which adds subtle sweetness. So good! If you havent, please go try it. Warning though, if you dont like tea, you probably wouldnt like it. All my coffee lover friends said no but who cares? I love it so. Staff is generally nice. I have seen some that are impatient than the others but I understand. They dont offer many seatings inside and is filled most of the time. Restroom is also available in the back by where you pick up your drink! ONE MORE THING! CBTL does have an APP and offers rewards program just like the competitor! So if you live nearby one or you like CBTL more than go download the app and start getting all your points/rewards! read more

Amazing service Erika was very nice and helpful! Thank you for being nice to customers! read more

I am very impressed with the service from Madison. She was very friendly and catered my needs which I really appreciate . The service is great and this location is kept very clean. As soon as Madison took my order she went ahead and was keeping the store clean in between customers.My drink was delicious, and I'm pretty positive all their iced blended drinks are delicious. I'll definitely be a returning customer. read more

The Coffee Bean & Tea Leaf - Cookies and Cream Ice Blended drink - Coffee & Tea Near Me - South Pasadena, California

I was having very hard trouble deciding what i wanted a very helpful worker named Madison gave me everything i wanted in finding a drink for for my the service was excellent the environment was great and i was really thankful for her help so go try the mango cold brew tea!!!!!!! read more

I love the coffee bean and this is the best location! Vanessa went out of her way to fix my drink and made sure it was PERFECT! Great staff and a great place to stop by or relax and work. I love the peach jasmine. read more