I cannot describe how utterly disappointed and extremely disgusted I am at the service I received…read morefrom this dry-cleaning establishment. After many years *Decades* of patronizing this business and being quite happy with the service, I had a major problem with a coat that I picked up last March. I brought it home and stored it for the next year, as I always do when I season out my clothes, and that particular coat. This time when I took my coat out to wear in early December or late November, I noticed that the fake fur on two areas of it was blunt, short and looked like it had too much heat to the area so the fur shriveled up. One side was extremely shorter and I said to her it looks like it was cut. Not saying that's what they did but how it looked. The long pointy tips and fluff to the fur was gone. To make this awful story short, I brought it in, showed the owner and she met me with no responsibility what so ever ! She excitedly told me that they don't cut ! I said, I would not think you did, and did not say you did, but look at the difference from the fur area that was not compromised, and pointed to the area where it was blunt and
short, and said it probably melted, when maybe the steam or whatever they cleaned with got too hot. She denied while repeatedly saying, "we don't cut!" She was extremely defensive. I told her I had photos of how it was, she then said it was the way I stored it ! Putting the blame back on me ! So she suggested I leave it with her, I could pick it up 3 days later, they would brush it out ! BRUSH WHAT OUT !!!!!??? It was shorter, there was not anything to brush out to make it match the areas that did not change. And frankly, I tried that at home to no avail. She was becoming so hysterical, and defensive and not taking any responsibility on the obviously damaged garment that it did not make me feel any better. I could tell there would be no compensation or apology on their mistake, so I became upset, plus there was another waiting customer. It was becoming embarrassing ! So VERY disappointed ! NEVER have I received such horrid customer service ! Ha ! and I even paid for the dry cleaning I picked up before we discussed my coat so I was not out for monetary compensation. I don't know what I really wanted, but I know it wasn't to feel bad, or made to feel like there was nothing that they did wrong at the very poor drycleaning hack job on a coat I loved that was not their mistake when they were the last to have it. I should have been more defensive and upset, not the business owner, who really made me feel awful ! Finally I took it back and said forget it, you're obviously not going to accept responsibility or any type of compensation, and your lack of control is upsetting, she said, "ok" OK ?!!! Obviously they don't need or want my business. And that's OK. I believe in Karma ! Oh, and by the way, I took it to another dry cleaner asked if they could brush it out, and would that help-- HAHAHA no. AND by the way, they told me what probably happened and IT WAS THE MISTAKE OF THE CLEANERS ! Of course it was ! My Michael Kors coat IS destroyed. Photos will come !
Beware, It's good at this establishment until it isn't. smh
SMH ZERO STARS BECAUSE THIS SITUATION WAS APPALLING and NASTY !
