most perfect smoke shop owners are nice smart the store always has what you need and always nice…read moreto every customer

Awesome Customer service! Lil shop with a big heart! Will custom order what you want! Does their…read morepurchasing weekly!

Loved the place Super clean…read more After you leave they clean Rick was just like me funny guy super friendly Knew everything about vapes would definitely come back again

I will never spend another cent with this business. I picked up a dry herb vape from them on…read moreSaturday(7/11). After fully charging it per the instructions it short circuited on its first use. I returned to the store on 7/12 with a receipt and was told to take it up with the manufacturer. So basically I'm out $70. Screw this shady ass business

Some of the Nicest People you could ever want to be around! I had some "Fraud" on my CC from…read moreanother vendor that I never even heard of or did business with before. Naturally my bank locked down my card and declined my most recent valid transaction. The Owner/Staff at Bee's understood and allowed me to leave with the items I came for. I promised I'd be back as soon as I got the situation squared away @ Truist. Bee's staff/owner said, "No Problem J, see ya later." They are just that sweet, and just that understanding kind of people. I came back about an hour later and Gladly paid up my tab! Name another business that would be so nice as Bee's, I dare you, Hahahahahah! Thank you Rob and Killian and Moe! -J

I Have been going here for years and generally it has been a good experience, but I just tried to…read morego in to buy as usual and they let some customers in then slammed the door in my face and said "we're closed" during business hours. Won't be back.

they have a recorded message with their hours. no phone service. Not sure how they have great…read moreservice if they cannot pick up the phone.

they sell broken things and hire people who dont know anything bout mods or disposablesread more

New loyal customer to Cloud 9 because of the smartest and most professional guy around - Jack…read more I new to the world of CBD(s) and have chronic health issues that require a lot of questions before I start anything new. I have been amazed at Jack's ability to relate complex scientific information to me in a way I can understand and process. Jack is so knowledgeable and passionate about his work, he is able to recommend specific products AND how I should use them to get the most bang for my buck based on my specific needs. Jack has also been able to honestly evaluate products I've tried from other sources to compare and contrast them to the products he sells at Cloud 9. Jack is the king of the "soft sell" and I do not feel pressured to buy anything. He also makes sure I understand the cost and is able to tell me how to prolong product use and how to beat use products for specific needs. I am so grateful I wandered in - last night was my second visit to the store and between my first and second visit, Jack spent about 90 minutes of focused time with me answering all of my questions and making sure I understand the differences in products on the market. Jack's scientific background and eloquence enables him to break down complex information in a way I can understand and retain. He is an invaluable asset to the store and I will continue to buy from Cloud 9 instead of trying to find recommended products online because I want to support a local business and their smart hiring decision. The store is also super organized, spotless and brightly lit. The rest of the gang seem like really sweet kids who are helpful as well, but I am a special needs customer with health issues so I only want to deal with Jack. Almost forgot - the products Jack's sold to me have helped so much with my chronic pain, insomnia, nightmares, anxiety, depression and obsessive thinking. He was able to recommend a product I can use while working and another one I can use when I want to relax a little more before bedtime.

Good people good products!! There are so many vapes to choose from, and the staff not only helps…read morebut teaches!

I would hate to assume this happened because I am a woman of color, but unfortunately... racism is…read moreracism. I literally work next-door to this raggedy ass shop. Going in was a gamble, because it looks like you might get kidnapped here. But I really need to get a grinder. As soon as I walk in, I trip over the tiny little step that goes into the front door and actually hurt my toe. The person looked at me like I'm crazy as I ask about that and if there was a sign on the door. They lackadaisically say to me, after giving me a blank stare, that I am the first person ever tripped over that step. Which I find to be absolutely impossible. The blasé attitude was apparent and offputting immediately. I don't want to assume the person was high, especially since I'm not prepared to guess on what. From there I walk over to the side and I turn around and say I'm OK thanks for asking after clearly no concern was shown. The money I was prepared to spend today is nothing compared to dignity and respect. I'm not sure if this is a business model, but I have been to other love shack that were not as shady as this one. Save your money. Order from Amazon or find another location. Seems like a bunch of losers here.

Good place,kind and friendly service.was looking for a few different things and was happy when they…read moreoffered their help and knowledge of the items I was looking for.thank y'all

Best shop around . Very knowledgeable staff,friendly…read more Explains about what ever you are buying. Take time to accommodating customers.

One of the best smoke shops I've been to in Atlanta. The staff was completely helpful and…read moreknowledgeable.I came in just to buy a delta8 pen and ended up also buying a brand new hookah as well. Store pretty much has everything you need I will definitely return

My girlfriend & I went to Galaxy tonight, looking for a specific item & although we knew what we…read morewanted in general, we were definitely open to advice from Galaxy's sales specialist. **Disclaimer: I went there ARMED with an ARSENAL of questions regarding very specific things we were looking for in this item**. Max greeted us immediately & Raven was right there with us to answer e.v.e.r.y. question I had, make helpful (& cost efficient) suggestions & was truly interested & persistent (but w/o any pressure!), in helping us find EXACTLY what we came in for! Their sales team does a great job at knowing the "in's & outs" of all their products & made us feel comfortable from the start regarding ANY type of question we had. Couldn't have had a better experience anywhere else!!! We will be back! Thanks so much, Raven (& Max!!!) Sidenote: 5 stars for following & enforcing mask wearing, gloves & social distancing!!!

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.

Horrible customer service! Bought a battery pen and tried it right as I walked out the door and…read morenoticed that I was sold a broken pen and the guy working refused to exchange it for one that worked because the "Owner" does not allow it. The owner is selling broken products to customers and will not even replace them before I even leave the store.

Horrible corporate customer service! No one ever replies to emails and there is no contact number…read morelisted for us to call. Their rewards system is a joke and the employees in stores (we've been to a couple around town) are less than helpful. They seem to have a very limited knowledge, only and to speak on the few things they use personally, whereas other vape shops we've been to have employees who research things themselves and talk to other customers to get a more rounded knowledge set. There are so many other better options around town, save yourself the trouble and go somewhere where they can actually guide you on things.