Loved the place Super clean…read more After you leave they clean Rick was just like me funny guy super friendly Knew everything about vapes would definitely come back again

I will never spend another cent with this business. I picked up a dry herb vape from them on…read moreSaturday(7/11). After fully charging it per the instructions it short circuited on its first use. I returned to the store on 7/12 with a receipt and was told to take it up with the manufacturer. So basically I'm out $70. Screw this shady ass business

Horrible customer service!! He hung up on me bc I wanted to pay over the phone. Didn't even give me…read morethe option to say I'll send my sister in to get it. Just hung up. Edit: Added 2 stars because one of the guys called me back to apologize. At least Southern Hospitality isn't completely gone. The manager/owner, who was even more rude, did nothing.

The customer service here is top notch. Helped me with vaping and smoking needs. Didn't rush me,…read moretook their time to explain everything and help me find just the right product. Being a single female, these stores can be intimidating. Not here! Highly recommended. Owner is very personable and will help you out, with decent prices too. Thank you.

Best shop around . Very knowledgeable staff,friendly…read more Explains about what ever you are buying. Take time to accommodating customers.

One of the best smoke shops I've been to in Atlanta. The staff was completely helpful and…read moreknowledgeable.I came in just to buy a delta8 pen and ended up also buying a brand new hookah as well. Store pretty much has everything you need I will definitely return

most perfect smoke shop owners are nice smart the store always has what you need and always nice…read moreto every customer

Awesome Customer service! Lil shop with a big heart! Will custom order what you want! Does their…read morepurchasing weekly!

New loyal customer to Cloud 9 because of the smartest and most professional guy around - Jack…read more I new to the world of CBD(s) and have chronic health issues that require a lot of questions before I start anything new. I have been amazed at Jack's ability to relate complex scientific information to me in a way I can understand and process. Jack is so knowledgeable and passionate about his work, he is able to recommend specific products AND how I should use them to get the most bang for my buck based on my specific needs. Jack has also been able to honestly evaluate products I've tried from other sources to compare and contrast them to the products he sells at Cloud 9. Jack is the king of the "soft sell" and I do not feel pressured to buy anything. He also makes sure I understand the cost and is able to tell me how to prolong product use and how to beat use products for specific needs. I am so grateful I wandered in - last night was my second visit to the store and between my first and second visit, Jack spent about 90 minutes of focused time with me answering all of my questions and making sure I understand the differences in products on the market. Jack's scientific background and eloquence enables him to break down complex information in a way I can understand and retain. He is an invaluable asset to the store and I will continue to buy from Cloud 9 instead of trying to find recommended products online because I want to support a local business and their smart hiring decision. The store is also super organized, spotless and brightly lit. The rest of the gang seem like really sweet kids who are helpful as well, but I am a special needs customer with health issues so I only want to deal with Jack. Almost forgot - the products Jack's sold to me have helped so much with my chronic pain, insomnia, nightmares, anxiety, depression and obsessive thinking. He was able to recommend a product I can use while working and another one I can use when I want to relax a little more before bedtime.

Good people good products!! There are so many vapes to choose from, and the staff not only helps…read morebut teaches!

Horrible customer service! Bought a battery pen and tried it right as I walked out the door and…read morenoticed that I was sold a broken pen and the guy working refused to exchange it for one that worked because the "Owner" does not allow it. The owner is selling broken products to customers and will not even replace them before I even leave the store.

Horrible corporate customer service! No one ever replies to emails and there is no contact number…read morelisted for us to call. Their rewards system is a joke and the employees in stores (we've been to a couple around town) are less than helpful. They seem to have a very limited knowledge, only and to speak on the few things they use personally, whereas other vape shops we've been to have employees who research things themselves and talk to other customers to get a more rounded knowledge set. There are so many other better options around town, save yourself the trouble and go somewhere where they can actually guide you on things.

I went to purchase amanita muscaria. They had a section of products that were all supposedly…read moreamanita. I saw a syrup there that i assumed reasonably must be amanita, as the surrounding products were. The fine print on the product that disclosed what it was is impossible to see as the employee hid it from view until purchase. Upon being able to see it, it was clear immediately that the product was one of those shitty "nootropic" blends that are known to be a marketing scam. I noticed immediately and asked for a refund as this was absolutely not what i wanted, and was also wildly overpriced for a bunch of marketing bullshit. They immediately moved to deny it saying I "should have known better" and offering ZERO recourse. Not only that but the employee was rude and told me "its not that big of a deal so you shouldn't get upset." After actively scamming me for $30. i expect this behavior from sketchy gas stations not a major chain. Completely unbelievable!

Sales associate was completely unprofessional, rude and arrogant. I'm not gonna post what the sales…read moreassociate said to me, but if you still have the tape tyler, you should watch it. I will never go back to that store.

May was super helpful and the store was amazing...would recommend to anyone who needs anything…read moresmoke related!

From the owner: Located in the heart of Roswell, this Cloud 9 Smoke and Vape Co. retail location on Holcomb Bridge…read moreRoad has all you could ever need for your smoking and vaping supplies. Right off of Bridge Road, we have the ultimate selection of products and superior staff ready to serve all who are 21+. Cloud 9 Smoke and Vape Co is proud to provide supreme products matched with supreme service. That’s why we’ve carefully selected our phenomenal staff to guide you to the perfect product for your lifestyle needs. Our staff is extremely knowledgeable, enthusiastic, and experienced in the world of smoke and vape. It goes without question that your experience with us will always be five out of five stars.

Was looking for a local vape shop and came across this company on Yelp. I called beforehand looking…read morefor a specific brand and the gentleman who answered the phone was very helpful. 5 min later I made it person and was greeted and assisted by Tom, who was very friendly and assisted me with what I was looking for! Will definitely be back!

The crew there is awesome, as they did not push, were knowledgeable and helpful. My first visit to…read morea vape shop and bam, the right one. Try them, now.