Really poor customer service imo. I wanted to exchange a battery mod that I bought the day before…read more I had not even used it because the batteries I had didn't work properly. I offered to purchase up. They would only apply half of what I spent to the greater purchase. In my opinion that is just bad business. I do not recommend. Instead buy online where the price was cheaper anyway.

Do not go here!! They have a strict no return/no exchange policy and expect the consumer to just…read moredeal with the manufacturer directly. I purchased a $75 vaporizer as a gift and it never worked. It boiled the juice and spit it out, once burning the person who used it. When I went to exchange it they told me that I would have to mail it back to the manufacturer and deal with it myself. The only thing they offered was a DISCOUNT on another vaporizer (they incorrectly assumed that I would ever spend another dollar in their store). There are a lot of great vape shops in and around Atlanta. Save yourself the hassle and skip this one!!

Best shop around . Very knowledgeable staff,friendly…read more Explains about what ever you are buying. Take time to accommodating customers.

One of the best smoke shops I've been to in Atlanta. The staff was completely helpful and…read moreknowledgeable.I came in just to buy a delta8 pen and ended up also buying a brand new hookah as well. Store pretty much has everything you need I will definitely return

most perfect smoke shop owners are nice smart the store always has what you need and always nice…read moreto every customer

Awesome Customer service! Lil shop with a big heart! Will custom order what you want! Does their…read morepurchasing weekly!

Good people good products!! There are so many vapes to choose from, and the staff not only helps…read morebut teaches!

This is my first time here and I specifically came to this location bc it's closer than the one off…read moremedlock that I've been going to for years. So it's 10:23am as I'm typing this review and their hours on the door reflect 10am-12am, yet the door is locked and all lights are off. This was a huge inconvenience considering I live 15 min away!! Will not return! Very unprofessional!

Horrible customer service! Bought a battery pen and tried it right as I walked out the door and…read morenoticed that I was sold a broken pen and the guy working refused to exchange it for one that worked because the "Owner" does not allow it. The owner is selling broken products to customers and will not even replace them before I even leave the store.

Horrible corporate customer service! No one ever replies to emails and there is no contact number…read morelisted for us to call. Their rewards system is a joke and the employees in stores (we've been to a couple around town) are less than helpful. They seem to have a very limited knowledge, only and to speak on the few things they use personally, whereas other vape shops we've been to have employees who research things themselves and talk to other customers to get a more rounded knowledge set. There are so many other better options around town, save yourself the trouble and go somewhere where they can actually guide you on things.

I went to purchase amanita muscaria. They had a section of products that were all supposedly…read moreamanita. I saw a syrup there that i assumed reasonably must be amanita, as the surrounding products were. The fine print on the product that disclosed what it was is impossible to see as the employee hid it from view until purchase. Upon being able to see it, it was clear immediately that the product was one of those shitty "nootropic" blends that are known to be a marketing scam. I noticed immediately and asked for a refund as this was absolutely not what i wanted, and was also wildly overpriced for a bunch of marketing bullshit. They immediately moved to deny it saying I "should have known better" and offering ZERO recourse. Not only that but the employee was rude and told me "its not that big of a deal so you shouldn't get upset." After actively scamming me for $30. i expect this behavior from sketchy gas stations not a major chain. Completely unbelievable!

Sales associate was completely unprofessional, rude and arrogant. I'm not gonna post what the sales…read moreassociate said to me, but if you still have the tape tyler, you should watch it. I will never go back to that store.

May was super helpful and the store was amazing...would recommend to anyone who needs anything…read moresmoke related!

From the owner: Located in the heart of Roswell, this Cloud 9 Smoke and Vape Co. retail location on Holcomb Bridge…read moreRoad has all you could ever need for your smoking and vaping supplies. Right off of Bridge Road, we have the ultimate selection of products and superior staff ready to serve all who are 21+. Cloud 9 Smoke and Vape Co is proud to provide supreme products matched with supreme service. That’s why we’ve carefully selected our phenomenal staff to guide you to the perfect product for your lifestyle needs. Our staff is extremely knowledgeable, enthusiastic, and experienced in the world of smoke and vape. It goes without question that your experience with us will always be five out of five stars.