Let me start with the fact that the food and ingredients here are amazing! We can't get enough of the evil peanut sauce, it's fantastic!
This being said... we've eaten here a half dozen times now and none of them were without issue, and after tonight we felt we should mention something. This evening, over an hour before closing we witnessed over a 10 minute period the cashier ignore a new customer who decided after being poorly treated once she had her attention to leave instead of eatting here. Then the same person decided to put all of the chairs up onto tables around a couple still eatting dinner and then had the audacity to ask us to lift our feet where we were sitting so she could sweep there.
A few of the issues:
Twice we've had to deal with cashiers who couldn't process a sale using a gift card, one even asked us if we could just pay instead. Twice we've had orders that were missing paid ingredients, avocados both times. Once we had a cashier not know what a side order was so we received a wrap with 4x the sauce on it.
I could go on but for 6 experiences these many issues are just too much. Keep paying for cheap help but at least have someone there to actually supervise or train them to a slightly higher standard. Needless to say just tonight this location could have potentially gained or lost 5 clients simply due to customer service.
So, great product but terrible staff, give it a try and see if it's worth it. read more