I am VERY disappointed in their service. I had called them immediately after placing an order of chocolate truffles which was to have been a gift to my brother in OH. I called on the phone and left a message, sent a comment from their website, and wrote an email. I wanted to make sure that they were sending this order to the correct address. I asked that they please call or email me to verify the shipping address. I left my phone number and my email address. No one ever got back to me.
This order was placed on June 10th, I received it here yesterday, ten days after the order was placed ----at the incorrect address! It was not to be shipped to me but to my brother in OH, who also happens to be a customer of yours. I am extremely upset that no one bothered to get back to me when I was so specific in my phone calls and emails that I needed to verify that the truffles were being shipped to him and not to me.
Their customer service leaves a lot to be desired, and I will try to find another outlet for my brother's favorite candy. I am going to inform him of what occurred so that he can try to find another supplier as well. read more