I feel conflicted writing this review since I'm a genuine fan of Jacques Torres chocolate and his brand, but when I recently came to this location to pick up a few gifts, I had a subpar experience. The shop itself was a bit dimly lit and items on some shelves were a bit disorganized and haphazard (for example I saw some molded chocolates that were straight up broken). A staff member saw me looking around at the shelves and asked if he could help me, which I appreciated at first. I asked which chocolate boxed sets had a variety (dark, milk, white) versus which ones just had one type of chocolate and he curtly took one box and said this was the variety. He then immediately started to literally ring it up and asked if there was anything else I wanted to buy. I was very taken aback with this behavior because the whole thing felt a bit rude and rushed, as if I wasn't even entitled to just ask a simple question and potentially change my mind. I asked if he could just give me a few more minutes to look around a bit more but the entire time that I was in the store, I just felt very uncomfortable and pressure to make my purchases as quickly as possible ... even though there was literally only like one other person in the entire store. I don't know if I came in an off day but even though I ended up getting two of the classic boxed chocolate sets, the entire experience was pretty negative and I don't feel very inclined to come back anytime soon based on the service. read more

I got pretty Jacqued up and I don't want to ruin it by eating a lot of ice cream. Losing weight really Torres me apart and I'd rather not have to do it again. It's not the best ice cream in the world and it's pretty average. The service is nice and the prices are high, so in the end it averages out to a 3, but I suppose down in the basement of Grand Central it's nice to have some ice cream, and a couple of the flavours taste a lot better than the others in my experience. read more

Jacques Torres Ice Cream - How many Torres of duty did you do? - Ice Cream & Frozen Yogurt Near Me - New York, New York

I picked up chocolates here and enjoyed the flavors. The lady behind the counter was friendly and gave great recommendations. The ambiance was classy, but you can walk in casual. I'd return. read more

I prefer the Brooklyn location. However, if you're looking for good chocolate gifts this place is good enough. If you're wanting the cookies/ice cream here, I'd pass. A few times I've been here, the cookies didn't taste as fresh and they unfortunately did not offer to warm it up. Sad times. read more

My first time in NY so I had to try the infamous Frozen hot chocolate. The workers were very nice and patient. They have lots of amazing chocolate, however the frozen hot chocolate itself was kinda underwhelming. I was hoping for more of a chocolaty rich flavor but the flavors seemed muted. If you're in grand central, just follow all the signs and it will lead you to the shop! read more

Jacques Torres Ice Cream - Frozen hot chocolate - Ice Cream & Frozen Yogurt Near Me - New York, New York

You all are bugging me. Well here's my choice for review Number 1000! I'm on a binge today after having so much fun with Yelp Friend Nik T. From Yelp Singapore. I ended up having a salad at Grand Central. Do you really think I can end an eating binge without desert? Hell NO! I looked around and I kept seeing people with ice cream. I then remembered my favorite chocolatier Jacques Torres has an ice cream shop on the food concourse. I looked over the flavors. You that know me know I'm a Peanut Butter lover. I spotted two flavors with Peanut Butter. The wonderful helpful employee let me taste test both. In my old age I forgot that Rocky Road has marshmallows. I'm not a fan. That flavor I disapproved immediately was called Peanut Butter Rocky Road. After seeing the price per scoop was very reasonable I selected the Peanut Butter Cookies and Cream. I couldn't believe a scoop with tax is $3.81! Uptown at trendy ice cream parlors a scoop is $6! The ice cream is delicious! So there you have it. Delicious ice cream, a reasonable price, kind friendly staff and counter seating is available. I'm glad the pressure is over about review 1000! Now go have yourself a scoop to celebrate! read more

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Went out for shopping last Monday with a close girlfriend who's moving to London this week and since we were in the area, we thought we'd try one of NYC's reputed best hot chocolate drinks. We saw that it was bar seating setup and that ambiance is lacking, noting that this was basically inside Grand Central. We went ahead at the promise of delicious hot chocolate and in all fairness, the hot chocolate was delicious but...unfortunately the staff and service was practically non-existent. There were initially 2 girls that afternoon and honestly looked like they'd rather be elsewhere. I feel bad for the owner and manager of this place/brand. First, one of them spilled the drink and caused a mess, we didn't call her out on it, we just observed. Second, they were practically just hiding when there were no other customers coming by. Third, when new customers came in, they offered 'do you want a free upgrade to your drink?'. Well apparently there was a sign posted that there's an on going promo to up the drink but they never offered us that. In fact, I clearly remembered being asked, small or large? I asked how the cups looked and I said, small. Any sales or relationship building person who wants repeat business should have mentioned the promo or heck even just upgraded it for instant customer delight, which would result to repeat business and recommendations. Sadly not coming back to this place. Perhaps I'd try their other branches if really craving for their hot chocolate. P.S Two other guys joined them eventually so they actually looked crowded altogether as 4 people behind the counter who couldn't be bothered. The irony of having more than enough staff but not enough service. read more

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Have I reviewed every single place in Grand Central to get food yet?! I did not get ice cream here, so this review may disappoint. I did get a mocha latte though and one of their GIANT chocolate chip cookies, both of which were enjoyable. I'll try the ice cream someday. It looks good, but all ice cream kind of does, so time can only tell. read more

Since my friend and I were in the Grand Central Terminal during a rainy day and wanted something sweet, we randomly stumbled upon this place. One scoop of gelato was around $5 or $6 bucks so pretty normal price. I got the Banana flavor. I tried both mine and my friend's, and oh man, were they sweet. Not only was the ice cream way too sweet, but the staff was pretty rude. One of the workers told us to put back the chairs when we were done because we had moved them to sit closer to a countertop. But that's their job, not the customers. Was it that tough to step out of their counter to move two chairs back a couple steps? If they could step out to tell us, they could step back out again to move the chairs back. This explains why this place has low ratings. read more

Jacques Torres Ice Cream - Not good! - Ice Cream & Frozen Yogurt Near Me - New York, New York

This evening I left work and on my way home decided to visit the Jacques Torres shop in Grand Central to pickup Valentine's chocolate for the GF a day earlier to beat the rush. It was 6:15pm and as I entered from the street I noticed an Jacques salesperson walk out of the shop with trash to discard so a few more feet I was able to push the glass door and walk into the store. There was another salesperson behind the counter but I was not greeted nor spoken to. So as I looked at their items for a minute the previous salesperson came back into the store and saw me looking at the display then she immediately said rather loudly and rudely "Excuse me we are closed" then proceeded to yell at her colleague behind the counter "I told you to watch the door!". I then thought to myself there was no indication the store was closed, no closed sign at the door, lights were not dimmed, your colleague didn't say anything, nor was the door locked so how am I to assume the store is closed nor should I receive a loud rude statement to leave. All I responded was asking "you are closed?" Then left because I knew it wasn't worth my breath, effort nor my future return to this store to this salesperson. As other reviewers wrote good chocolates/products but horrible salespeople at this location. @Jacques Torres - you need to hire people that want to work and respect your customers. read more

One of the best hot chocolates here. They have spicy one too but I usually go for the dark chocolate one. They have variety of premium chocolates, ice cream, macaron and cakes. I actually find their boxed maracons cheaper than other brands so it looks like a pretty decent gift for a special day. It's a must stop by place on a cold windy day by the tracks of underground train station area. I want to go back to try their slices of cakes and baked goods. They looked really good. read more

Jacques Torres Ice Cream - Best hot chocolate! - Ice Cream & Frozen Yogurt Near Me - New York, New York

This gelato place is located in the food court area of the station. It has a ton of flavors. I pass this place all the time but never stop to eat anything since it's pricy. Thought I would treat myself one day with some chocolate. The lady behind the counter scooped me the wrong chocolate and gave me chocolate cinnamon or something similar. The taste was so overwhelmed by the cinnamon that the chocolate taste was ruined. When I asked her to scoop me the one that I had asked for she refused. Unfortunate service, but a promising product. read more

My bf and I were on the hunt for dessert around GCT. A fellow friend had mentioned Jacques Torres Ice Cream in his GCT Yelp review, so we thought, "why not?" and decided to pay this place a visit. Like any ice-cream shop, they serve a variety of ice-cream flavors. However, most of them turned out to be chocolatey flavors AKA not my favorite flavors. At least the guy was nice about letting us sample. In the end, we settled on 3 scoops: Hazelnut Chip, Vanilla and Cookies n Cream. Instead of the same guy scooping, another female worker did the scooping for us. It is interesting to note that she scooped our ice cream into a small cup instead of a large cup when we had ordered the largest size ice cream. As a result, she basically squished all our scoops into one small cup. Then, she used her bare hands to take out a waffle cone and placed it right on top of our ice cream. Sanitation alert... Code RED! The ice cream didn't look as appetizing after seeing how she made our order. As for the ice cream itself, it wasn't anything special. Standard flavors. Wasn't a big fan of the ice cream's consistency either. I'm pretty sure there are better ice cream options out there. read more

Jacques Torres Ice Cream - Ice Cream & Frozen Yogurt Near Me - New York, New York

We had a good experience here. We were served our three scoops of ice cream in a large cup in a quick and professional manner. They have bar stool seating on a counter around the ice cream "stand." One side seats about 4-5 people along with the other side, so totaling 8-10 bar stool seats. They have giant, enormous cookies in clear trays with a lid that look so delicious. They have freshly squeezed lemonade and other shakes available. The menu and customer service was good overall for an ice cream place in Grand Central Terminal. There was a time when the lights/electricity for this small store went out for a couple seconds but it was no big deal. They fixed the problem and continued working. The flavors of ice cream were good but not our favorite. I guess this place is more famous for its chocolate creations (as learned from Food Network)! read more

Jacques Torres Ice Cream - Banana, raspberry & hazelnut - Ice Cream & Frozen Yogurt Near Me - New York, New York

I came here two days ago and ordered a nutella crepe with bananas with a side of strawberry ice cream. Their scoops are usually $4-5 each depending on the size you get. The crepes are anywhere from $6-8. If you get a scoop of ice cream on the side of a crepe though, it's only an additional $1, which is what I got. The crepe was pretty good. I don't recommend getting bananas with the nutella crepe because they made the crepe harder to cut, and kind of took away from the flavor of the crepe, plus they were kind of mushy since the crepe was warm. The strawberry ice cream was okay. I thought it would go well with the crepe, but it came in a cup on the side. I should have went with a different flavor in that case. Anyway, there are a few seats on the side if you want to get your food to stay, and ALL of the staff were super friendly, which is rare. Gave me a lasting impression. read more

Jacques Torres Ice Cream - Strawberry ice cream - Ice Cream & Frozen Yogurt Near Me - New York, New York

Short ver: great macron ice cream, staff is a HUGE hit or miss. I've been here three times and I only discovered this place four days ago. I get the Macron Ice-cream every time! It's mixed into the ice cream but not all of it. Sometimes there's whole macrons on top that have a soft shell and filling which is half the reason I come back. Visit 1: Late night a few minutes after closing, the hispanic dude served us anyway. Super nice dude. I got a single scoop and asked for one of the macrons sitting on top and he gave me two! 5/5 experience Visit 2: Mid day, Hispanic lady acts like I'm interrupting her conversation. Doesn't even look at me when she asks what do you want. I tried asking if she could give me one of the macrons on top and she says it's already mixed in. Lots of attitude, and all without even looking at me. It's fine if she wasn't suppose to but she was just so rude about the whole encounter. Really nice tall black dude looked at her, got a macron, and stuck it on top of my ice cream before I picked it up. Super awesome dude. Visit 3: No visible macrons on top. That's fine but the black woman who was working ignored me for a bit. I suppose she was doing some other important work. Minute later she comes over annoyed af. Looking around at everything except the customer she was helping. Saw the hispanic lady who was working the day before and leaves halfway to get her a sprite. They look buddy buddy. I dislike them both. Attitude and just no common courtesy. read more

I made an online order at full price for holiday gifts only to receive an email with 20% discount immediately after. I called and emailed multiple times to either honor the discount or cancel the order that had not yet shipped so I could re-order on my own. They waited 4 days until after the sale had ended to reply saying they would not honor the sale and that they canceled the order. To say this left a bad taste in my mouth is an understatement. read more

expensive... but worth it. mango was so mango it made my brain squint... salted caramel was lightly salted for you water retention types, and heavily sugared for you diabetic euthanasia types. get both and eat them in five minutes like i did. it will turn your pancreas green, your liver yellow, your teeth will chatter with freezing sweetness, as your taste buds swell up, poke out, and slump over like a Christmas tree in April. take out a mortgage, fly to new york, bring a spoon, a liter of insulin, and your last will and testament. you'll live well, but not long, on my new and exciting Jacque Torres candy & ice cream diet. a delicious demise awaits you! read more

Jacques Torres Ice Cream - Ice Cream & Frozen Yogurt Near Me - New York, New York

I am a huge ice cream, gelato and dessert fan. This place used to be Ciao Bella, and it was a necessary stop before catching the train home. Since it became JT, it has gone steadily downhill. It's very pricey and the service is very slow. The flavors are outside of your standard fare, but that doesn't mean that they are good. I had a coffee/cappuccino flavor tonight and it was icy. If there are ANY other ice cream options in or around GCT, I would suggest checking them out. read more

I walked by Jacques Torres Ice Cream and had to stop in. Sooooo good and well priced. Everything we ordered tasted amazing. The people are super helpful and it really is so nice to just be there. Jacques Torres Ice Cream - Very impressive. read more

Outstanding gelato. The"wicked" chocolate was spicy and creamy and dark. The rocky road was perfect. Service was knowledgeable and efficient. read more

Jacques Torres Ice Cream - rocky road - Ice Cream & Frozen Yogurt Near Me - New York, New York

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Not bad! I've had better, especially for the price. I love ice cream and am pretty easy to please, but this is a one and done for me. The flavor was incredible! But it was very pricey for the amount I received and the employees were less than enthusiastic about being at work. I will probably not stop here again unless someone else is getting something. read more

Jacques Torres Ice Cream - Ice Cream & Frozen Yogurt Near Me - New York, New York

Was quite delicious! Ordered the peanut butter cookie ice cream. Had some samples as well!

I frequent this spot because it's a place to sit away from the people of gct. The ice cream is solid. Banana all the way. My issue is charging over $8 for 3 scoops and a can of soda. I get it's gct but come on now. Other than that, the staff is always friendly and there's never a wait around the times I go. read more

Jacques Torres Ice Cream - Ice Cream & Frozen Yogurt Near Me - New York, New York

I live in Westchester and take the train into Grand Central at least once a week (for years). Very often if I have time I'll treat myself to gelato for the ride home. Today I got my usual- 2 flavors in a cup. When I got to the register I was disappointed to see a very ungenerous amount- barely over the rim-of gelato. I stared at it for a moment and reluctantly said "Ya know... I hate to be a complainer but you guys used to be alot more generous with your portions." The server responded with "It's a new policy. The owner was here and didn't like it." Take a good look at picture #6 on this site by Sandy D. The portions don't look like that anymore. Sorry your profit margin wasn't big enough. read more

I had to try the mudslide cookie, right? Well, it was fantastic. If you love chocolate, be sure to try this cookie!

+ THE FOOD I loved the sorbet here! I tried the mango sorbet and strawberry sorbet, and they were both delightful. The mango sorbet tasted exactly like the dried Philippines mangoes. Strawberry sorbet tasted like a strawberry popsicle that I really like. Both were not too sweet. Portion sizes are pretty generous because 2 people had a bit of trouble finishing just 2 scoops of sorbet! read more

This review is only for the hot chocolate. Believe everything you have heard about it. It's incredible. Tastes like you are eating liquid chocolate with a smidge of cheyenne pepper. It's dark and decadent and Its boiling hot so watch out or you'll burn your gizzard. Split a small with a friend. Think it was about $4. The counter guy was nice but the woman didn't make eye contact. read more

"Meh" at best. I've tried their chocolates twice, the hot cocoa and the ice cream twice. I've been to both the Grand Central and DUMBO locations. People rave about Jacques Torres so I tried to give it the benefit of the doubt, but honestly the ice cream is no better than 31 Baskin Robbin (but double the price!) and the chocolates are good but nothing to write home about. The hot chocolate isn't bad but all-in-all, with the plethora of treats and ice cream places in the city, spend you money on something that offers a better experience and/or flavor. read more

Although I really liked this place I only gave them 3 stars and that's actually for the service & not the food. I stopped by for lunch and got the lunch special they have which consists of a sandwich, drink and cookie or ice cream for ten bucks. Great deal and the chicken sandwich I had was really good. The issue I have is with their service. There were 2 girls working and both were so rude, acting like you were bothering them for doing their job! They were ignoring customers and just being plain rude to them. Not sure if i would go back just for this reason. read more

One of 3 listings (2 legit locations) in GCT*, this one for their mediocre ice cream, which you should definitely skip, even in summer. *See also https://www.yelp.com/biz/jacques-torres-chocolatier-new-york https://www.yelp.com/biz/jacques-torres-chocolate-new-york-10 read more

Great place if you're dressed too warm and sweating like a pig (me). Sorbet is sharp and tangy but still smooth. Service is FAST and cashiers are very nice and personable. The bar seating is an added bonus in a large seat-lacking terrain. Cashiers are genuinely sorry and regretful if they forget anything, which makes up for any flaws, which makes me love them even more read more

Jacques Torres Ice Cream - Seating area - Ice Cream & Frozen Yogurt Near Me - New York, New York

I picked up a scoop of Wicked (spicy chocolate) for my ride home. It was worth every penny. The ice cream was creamy and smooth reminiscent of Italian gelato- the good kind. The spice had just enough kick to it that left me wanting just one more bite. There were a few ice crystals which kept this from being a 5 star experience for me. Well, that and the other flavor I tasted - Pumpkin spice- was good but didn't blow me away. read more

Just bought a cookie from here and it tastes like cigarettes??? At first, it tastes like a subpar chocolate chip cookie...but then the aftertaste tastes like I've been smoking a pack all day long, and I don't smoke. Curious how this cookie is "famous." Gross. read more

Jacques Torres is absolutely delicious ice cream hidden in the food court beneath Grand Central. I was craving delicious ice cream and this was exactly what I wanted. The portions are small and the prices steep but the quality is amazing. I particularly loved the almond with cherry ice cream, a unique flavor that I had never had before! I am dying to go back and try one of their ice cream sandwiches. The service was efficient and polite as well. read more

This was the closest thing open at 8:30 pm but was not even worth the 2 block walk it took us to get there. Flavors were mild, nothing exciting and the staff was clearly annoyed we were preventing them from doing their closing work. The only plus was walking through Grand Central Station! read more

I was starving and craving a crepe so I came here. I ordered a banana Nutella crepe. It was over cooked so it was like Bitting into a rock. I could not even cut into it. If you are going to eat crepes go somewhere else please! read more

I feel bad giving a bad review but I have never encountered customer-facing employees who are SO rude. Their attitudes rubbed me the wrong way and I wish that I hadn't stopped by in the first place. The ice cream was mediocre... read more

What incredible service. I was having a bit of a diabetic low blood sugar moment and the staff (Janice) quickly noticed that I needed help. A true life saver. I will bring all of my out of town guests to this spot. read more

Not only did the lady not put the ice cream hard enough on the cone; but it spilled all over me as I made the motion to take a lick. It got all over my dress and then she said she would only charge me for my boyfriends ice cream. When I went to the register it was $7 for spoiled ice cream which was obviously made with milk that was passed its due date? Yuck I don't normally do this but I had a terrible experience. It needed to be said. Needless to say I will never go here again!! Plus the service was slow as shit! read more