Nice people and efficient. Jason is a pro. He worked…read morediligently on our project. Our fireplace is now back up and functioning well.

Had an awesome experience with Leo and the Pacific Fireside staff! Leo came by yesterday for an…read moreestimate and inspection of my existing fireplace and helped me choose the appropriate gas ceramic logs. They convinced me not to do an electrical fireplace insert. He was super helpful, professional, and just great to work with. He just came by to install the logs today and everything looks amazing!! He was super thorough and neat. Wouldn't hesitate to do business again with them in the future!

Came out to look at our chimney, told us our chimney was fine and usable. However, in asking…read morequestions about problem areas I noticed inside our chimney, which he missed, our chimney was then deemed unusable. He went on our roof to inspect the chimney and removed a temporary cover, dropped it over the side of our home. When I mentioned the cover is used to keep insects and rain from falling through, he said he'd be back to replace it. After he promised a quote with the different options, he stopped responding. I followed up a few times and he forgot who we were and asked me to send photos of our chimney so he could remember. I tried to follow up with him again and was ghosted by him. While he seems responsive at first, I think our chimney may have been an issue he's never seen before and didn't have experience with. I recommend using a more experienced company and one that's more responsive.

Had a great experience with Michael. Was able to get an appointment quickly to have my chimney…read moreinspected and cleaned before moving into our new place. Michael is incredibly knowledgeable about all things fireplace and chimney. He also gave some great recommendations on updating the fireplace to make the whole room look better. Would definitely recommend.

Could not be more grateful for the Fireside family…read more From the moment we walked into Armen's beautifully appointed showroom to the time of our order, we knew we were in great hands. Love the convenient location and family-owned pride - far more than the corporate dealerships we shopped prior. If only everyone else was this genuinely attentive, well-stocked and knowledgeable.

Because of the fire in the Palisades , we had to replace some of our appliances. Jack helped us…read moreselect the best products , provided a great service , delivery and installation. Don't waste your money else where.

I ended up hiring the chimney brothers to take care of my new gas log set install, they were on…read moretime. Did a great job and left my home cleaner than before!! I had a bad experience with a different chimney company at my mother in laws home, so I was first hesitant about having this service done. But Joseph arrived and I just knew I made the right choice, he was so patient explained the whole process and I felt very sure and had ease of mind with him. He came back a week later with the logs and finished the install very quickly. I hope this review reaches all of you guys! I'm so happy with my new gas log set and can't wait for a chilly evening to enjoy it! Don't forget to ask for Joseph! He's the best! Great value! Great service!

Chimney Brothers are fantastic! Joseph came out to our house for a consultation and about a week…read morelater was back to install a new gas system with ceramic logs that was 1,000 times better than the existing system. He was super professional, courteous and performed excellent, clean work. We are beyond thrilled with the results. Thank you guys!

Five Stars -- Above and Beyond Service!…read more We recently had an issue with our gas-electric fireplace not turning on. We tried everything we knew -- including replacing batteries and searching online -- but couldn't get it working. Every other fireplace company we called either wasn't available for weeks or wanted to charge a couple hundred dollars just to come take a look. Then we found Fiddler On The Roof and wow... what an incredible experience! Due to scheduling, we connected with our technician Enrique over the phone via FaceTime, who was not only quick to respond but genuinely friendly, kind, and so easy to talk to. He instantly recognized our unit, and started walking us through troubleshooting steps we never would have figured out on our own. Within just a few minutes the fireplace lit up perfectly again. Enrique genuinely cared about solving our problem, and he absolutely earned our trust. We're now scheduling him and his team to come out for a full maintenance service -- and to take a look at our other (older) wood-burning fireplace with a gas line to see what can be done there. The company's onsite service pricing is very reasonable too, so it's a no-brainer. Enrique was knowledgeable, honest, personable, and truly went above and beyond. We're extremely grateful and will definitely be long-term customers!

This company provided an outstanding service from stat to finish. They inspected, provided a…read moreprofessional report with images of the damaged areas in the chimney, their recommendations and costs of repair. They performed repairs professionally , cleaned up thoroughly, provided images of the repair in a followup report. Even repaired my outdoor fire pit that had never worked properly for 2 year before they left. They left me with best recommendations on use of the fireplace and fire pit. I was very pleased with their work and feel safe using my fireplac. Worth every penny! Highly recommend Fiddler on the Roof

We recently purchased a home and during our inspection were told the part we needed was virtually…read moreimpossible to source -- and that we'd likely need to replace the entire chimney. After connecting with the company on Yelp, I sent over the full inspection report ahead of the appointment. Before even arriving, Joseph had already reviewed everything thoroughly and came prepared with thoughtful answers to all of our questions. When access issues prevented him from completing the inspection on the first visit, he promptly returned the following week to finish the assessment without hesitation. Not only was he able to track down the replacement part, but he ultimately saved us a ton of money by avoiding a full chimney replacement. He returned the following week to complete the repair, and the entire experience was seamless from start to finish. Joseph was honest, responsive, incredibly kind, and professional throughout the entire process. He cleaned up carefully after the work was completed and made what initially felt like a very stressful situation feel manageable. We would absolutely work with him again and highly recommend him to anyone looking for trustworthy chimney or fireplace work. Great value and great service.

Great company. Our technician, Joseph, was thorough and explained everything clearly. They did an…read moreexcellent job, took care to protect the area around the fireplace, and cleaned up completely once the work was finished. I highly recommend their service.

I called these guys 2 weeks ago and they came out and did an amazing job. Highly recommend.read more

Purchased a fixer upper recently that had an attached chimney. The chimney was in a desperate need…read moreof a cleaning and we really didn't know who to call in the tarzana area. A friend of ours recommended Wiz Chimney cleaning as an option. We were completely happy with the service and professional manor their team had. Another big plus was their price was perfect for what we needed and more. Thank you to your team.

Danny is amazing. He knows everything about fireplaces. He is professional, kind, and will answer…read moreevery question you have. He converted our wood burning fireplace to gas and fixed the cover on the chimney itself that was rusted. I designed the new fireplace with sand, driftwood and pebbles. He let me arrange it alongside him and listened to every detail I wanted. I'm so appreciative. Him and his colleague even helped me move something really heavy. Wonderful company. Thank you, Mr. Chimney Sweep!

I have 3 fireplaces, including an original masonry fireplace from the 1930s, that hadn't been used…read morein years. I called DannyLee to arrange an inspection and see if any work needed to be done before I lit fires in them. I am so glad I did. DannyLee was honest and communicative during the entire process. He clearly explained what needed to be done and what my options were. The final project included cleaning two of the fireplaces, a complete reline of the masonry fireplace, repairing/bringing the crowns up to code, and adding rain caps and a fan. Additionally, I had him and Rudy install gas log sets in all three fireplaces and glass doors on two of them. I was especially impressed by their professionalism: for the masonry reline, they actually built a 'clean room' to protect the rest of our home from the dust and debris! The work required several visits, and both DannyLee and Rudy were consistently friendly, courteous, and professional. Even with the extensive amount of work performed, the pricing was very fair. I can't recommend them highly enough.

Couldn't say enough good about this father and son duo. Super honest and great work! Would t go…read moreanywhere else

Had them out to inspect and clean three fireplaces for a house we recently moved into. Inspected…read moreall three, but they only said one needed cleaning so they didn't charge me to clean the two others that would have been unnecessary. Then, they gave me thoughts on what needed to be fixed on each of them that I could do on my own instead of paying the extra work for a professional to do it, telling me I could call back to walkthrough how to do it when the time comes. And, they filled sand into one of the fireplaces that was left bare by the previous owner with no charge. Very friendly, thorough, and honest service. Would definitely use them again.

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.