Outstanding Company Call back was promptly returned within a…read morefew hours, set time to come to house , on time, pleasant, quality of work was outstanding, repaired my fireplace, I would highly recommended Fireplace Guys Great job

Definitely would NOT RECOMMEND these guys! They charged $400 to clean the glass and check the…read moreembers. Didn't clean the equipment or 'service' anything.

Easy to set up an appointment with. Workers arrived on time and did professional job. A follow up…read morereport was sent to us by email. Will use their service again in the future. Thanks.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

I love going in there. They have always been very nice and extremely helpful. We have purchased…read morenumerous items and will continue to go back. I would totally recommend anyone to go there. They really know what they are doing.

The advise and installation of the glass fireplace screen were flawless…read more I highly recommend this provider.

This company is the most wonderful and amazing group of people. They were really concerned about…read morewhy our furnace wasn't working. After spending a long time on the phone with Bruce on a Sunday, he came out on Monday after all his other work and tried to solve the problem. Stupid furnace decided to work perfectly when he arrived so the mystery goes on but so will my relationship with these lovely compassionate people. Honest, thoughtful, and kind are qualities rare in today's business world but not with New England Gas Systems. They are wonderful. Do not hesitate to call them. They will be our go to company from now on.

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

When your chimney sweep arrives dressed like Bert, complete with a British accent, it doesn't get…read moremuch better - or does it? When a service provider arrives exactly on time, lays out drop clothes from the door to the fireplace to keep things clean, efficiently does his job at a fair price and is honest, you earn five stars! Highly recommend!!!

They never came back and finished my job. I was very disappointed in them because they were so…read morenice

My fireplace sat unused for 5-6 years simply due to a work/family schedule that did leave much time…read morefor sitting in front of a roaring fire. Before that period of time, a nightly fire was a sure bet. As time passed, so did my hectic schedule. Wanting to be certain that my fireplace/chimney was safe to use, I contacted North Shore Chimneys on the advice of a co-worker. Ray McClellan and his co-worker actually appeared early for our appointment. He began his inspection with an "on his back" view of the fireplace with an emphasis on the damper and the surrounding masonry. He gave me a quizzical look as he pronounced that the fireplace and the part of the fire shelf and chimney that he could view from the fireplace opening appeared to be clean and free of creosote. To assure himself (and me) that the chimney was indeed ready for a fire, Ray took a ladder from his truck and he and his co-worker climbed onto the roof to take a bird's-eye view of the flu. Flashing a high powered lamp into the flu, he pronounced that my chimney was very clean and that it had no creosote stuck to the walls. Upon returning his ladder to his truck, he stated that I must have burned hardwoods exclusively during past fires (true) and that the fires I built must have burned very hot (also true). That was his explanation for the lack of creosote in my chimney. Ray could have told me that the fireplace needed this and needed that with a cleaning sweep of the chimney recommended for good measure. As the homeowner wanting to keep a safe house for my family, I would have brought his services. To his credit he did what we would wish every contractor and service worker to do... "The right thing." He gave me the green light to have a fire that very evening. Giving me a very fair bill for his time and inspection, Ray left a very happy family looking forward to the evening's fire. I would recommend North Shore Chimneys to my extended family and friends without reservation. Ray McClellan is the real deal.

That is his mode of operation to comfort you that they will not take advantage of you by stating…read morethat you do not need all that work. In my case, on June 30, they came out to repair a couple of cracked joints in my chimney. They were claiming that this was the suspect of the leak in my chimney. All else is fine. About 20 minutes of work for $250 dollars. I implored them to please inspect, with their ladder the very top of the chimney since they were there. I have a chimney cap screwed over the bricks. They insured me that everything was fine. I was happy. Well, the wind storm we got a few weeks ago damaged the stack exhaust pipe. I had to go on the roof to replace the boot/flashing. After I was done, I noticed that the cement on the very top of the brick had a major crack circling the entire chimney. Now I know where the leak is coming from! I called NS Chimney and when I finally got in touch with Ray, he claimed that he could not look at this until the Spring!!! I have to go through the entire winter with water leaking down my chimney. I am not impressed with their customer service nor WHY THEY DID NOT SEE THE PROBLEM WHEN THEY WERE HERE! I am just stating the facts. I have a significant separation of the cement from the brick and they did not bring this to my attention. Nor would they back up their work. You can make your own judgements whether you should employee a contractor like this. They should honor their service and fix their mistakes.

I couldn't be happier with my experience with John DeVito Gas Fireplace Repair! I had another…read morecompany come out to look at my fireplace, and they couldn't figure out what was wrong. They told me I needed a new one but then Alex came out, and he was incredible! He knew almost immediately what the problem was, had the necessary parts right in his truck, and had my fireplace up and running in about 30 minutes. My 15-year-old fireplace is working like new again! Both John and Alex were knowledgeable, professional, and clearly know their stuff. After dealing with another company that couldn't fix the problem, I was so impressed with how quickly and confidently Alex diagnosed and repaired it and they were so reasonably priced. If I could give more than 5 stars, I absolutely would. I highly recommend them!

Warm & Professional…read more Excellent experience from beginning to end with John and Alex. They are very easy to work with and very knowledgeable. They diagnose problems quickly. I learned a lot about the fireplace and would highly recommend them. I also run a fireplace showroom in Haverhill and they have been satisfying my customers for many years. Keep up the great work gentlemen. Much appreciation for the both of you KAT

We are absolutely thrilled by the quality of work, the professionalism, effort and courtesy of the…read morestaff at Sweepnman Chimney! From the moment I met the estimator Stan, I could tell by his professionalism and willingness to answer any and all of our questions that we were hiring a winning team! Meghan and Natalie at the office were always courteous, timely and extremely helpful with all the scheduling, billing and questions we had. When it comes to workers.....well, I don't think you could ever get a better combination than Chris and Anthony. From start to finish, these guys were at it all day long. They were always friendly, courteous and willing to answer any questions we had. From the massive staging construction, the crown and brick removal, to the beautiful rebuild and complete waterproofing of our chimney...these guys were extremely efficient and worked very well together....it was impressive to say the least. The color matching of the new brick and mortar to our existing is incredible. The craftsmanship and quality of work is second to none! The cleanup was impeccable and we even got a beautiful report with construction pictures to keep for our files....you can't beat that! We will definitely be hiring Sweepnman again for any of our chimney needs.

Very expensive. 2 very young kids showed up to sweep my stove liner. Then one says that I should do…read morethe boiler flue as well. I considered it thinking he already looked at it. When he looked at it, he said "oh no, can't touch that". Meaning, he was ready to upsell me before he even looked at it. This company has nice shiny red trucks. Who do you think pays for them? Watch the upsell and get multiple quotes.

I needed my front and back brick stairs replaced. I emailed Murray Masonry and was contacted…read morepromptly. I scheduled an appointment and Brendan (the owner) came out at the appointed time. We talked and he said he would send me an estimate in a couple of days. Again, he did what he said. We arranged an estimate of when the work would start and it did. On time, on budget and exactly as ordered. I wish I had more stairs for him to replace!

Responded quickly at first, asked for photos and said they'd be over to talk with me about the work…read moresoon... then took two weeks to call back and say they weren't going to provide me a quote after all. Don't make me think you're on the way for so long as to waste my time! I've got plenty of work for someone who is willing to do it.