The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

The advise and installation of the glass fireplace screen were flawless…read more I highly recommend this provider.

Please exercise caution when purchasing from this vendor. We purchased a $1,000 electric fireplace,…read moreand it never arrived. No answer when calling the store's phone number, and no response calling the personal number on either of the two sales rep's business cards that we were provided. At one point in time, this store might have been good, but the recent string of 1 star review should be a warning sign. There's a possibility that the store is currently going out of business, but I'm not privy to their current state of financials. As of May 2025, they have a D- rating with the Better Business Bureau, a 2.2/5 stars on Yelp, and a string of some pretty terrible 1 star reviews over the last year on their Google Maps profile.

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

This company is the BEST! By far. Thank you very much to Ryan Lapinski and his group- and the…read moreentire company. We had our hot water tank go and a basement covered with water--- on a Saturday night.....We were pumping water and frantically calling companies. A couple of places answered our call but told us that the unit would need to be ordered and install would be 3-5 days. We were told that "no one has that tank in stock". Then we found New England Gas Systems and Ryan. We texted pictures of the tank and #'s to Ryan and within minutes he confirmed that they had the tank we needed- in stock....Ryan and his team arrived AT 8 AM SUNDAY MORNING to remove the old unit and replace the tank. The floor was literally still wet and they saved the day. Thank you very much Ryan & New England Gas Systems!!! -Kevin

They never came back and finished my job. I was very disappointed in them because they were so…read morenice

Misleading information, not customer friendly. Not knowledgable and unreliable. Came over,…read morediagnosed problem with chimney, charged over 150. an hour and never got back to us with the solution they proposed. Made appointment and cancelled it at the last minute for the installation.

That is his mode of operation to comfort you that they will not take advantage of you by stating…read morethat you do not need all that work. In my case, on June 30, they came out to repair a couple of cracked joints in my chimney. They were claiming that this was the suspect of the leak in my chimney. All else is fine. About 20 minutes of work for $250 dollars. I implored them to please inspect, with their ladder the very top of the chimney since they were there. I have a chimney cap screwed over the bricks. They insured me that everything was fine. I was happy. Well, the wind storm we got a few weeks ago damaged the stack exhaust pipe. I had to go on the roof to replace the boot/flashing. After I was done, I noticed that the cement on the very top of the brick had a major crack circling the entire chimney. Now I know where the leak is coming from! I called NS Chimney and when I finally got in touch with Ray, he claimed that he could not look at this until the Spring!!! I have to go through the entire winter with water leaking down my chimney. I am not impressed with their customer service nor WHY THEY DID NOT SEE THE PROBLEM WHEN THEY WERE HERE! I am just stating the facts. I have a significant separation of the cement from the brick and they did not bring this to my attention. Nor would they back up their work. You can make your own judgements whether you should employee a contractor like this. They should honor their service and fix their mistakes.

I contacted North Shore Chimneys after another chimney company inspected my chimney and advised me…read moreI needed ~ $ 4000 in repairs. Suspecting that they were selling me a load of goods, I contacted my furnace company and asked them if they knew of a chimney company in which they had full confidence. They recommended this company. The company is run by Ray McClellan. Ray came by today, inspected my chimneys, and advised me that *none* of the repairs the other company proposed was in fact necessary. North Shore Chimney's inspection cost twice as much as the other guys'. What you get for that extra money, however, is not only 20+ years of experience but also impeccable integrity. In my case, the latter saved me close to $ 4000.

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

We highly recommend The Chimney Company. John did an inspection, free of charge, and fully…read moreexplained the work needed to repair the cracked bricks on the outside of our fireplace. He inspected the interior as well to properly assess what was needed for us to safely use our fireplace. John & Chris did an outstanding job! We are very impressed with the quality of their work! We will definitely call them again for all our fireplace needs!

Highly recommend! Charlene informed us of what to expect and cost prior to work commencing. Jack…read moreand Chris Arrived on time, explained what they were going to do, we're very courteous and conscientious, put drop clothes down everywhere where they were working and kept me apprised of progress. Jack provided excellent advise on maintenance of stove and chimney. He clearly knows his trade! Very pleased with overall process beginning to end plus Jack Charlene and Chris are great people!