5 STARS FOR KALEKA…read more Awesome customer service She is super sweet friendly, helpful and knowledgeable I went in to return an item I deleted the email from carters that is essentially the receipt ( I ordered on line) so after searching for the email and I couldn't find it I gave up and I said it's ok I'll just return it on line Kaleka was able to still assist me and help me with my return I ended up buying more things... made my purchase Then as I attempted to walk out I saw another item that cought my attention however it was not in the size I needed and Kaleka was again super helpful and ordered it for me and it will be shipped to the person I am gifting it to THANK YOU Kaleka Store is very clean and well organized Parking is easy to find I had a great shopping experience here and would definitely come back

Walked in , was greeted right away by Marissa... she went the extra mile to help us find exactly…read morewhat we needed... A+ customer service

I've been buying and selling at Once Upon a Child for years, and it's always one of my first stops…read morewhen my kids need the next size up or when I'm ready to clear out clothes and gear they've outgrown. I know this store gets criticism for being selective, but honestly, would you want to buy secondhand children's items that weren't carefully inspected? They're selective for a reason, and as a parent, I appreciate that. I've also seen negative comments about the owner. In my experience, he's always been kind and professional. He genuinely seems to care about the business and his customers. Like anyone, he may come across differently depending on the situation, but if you give him a chance, I think you'll find he's a good guy. Yes, there can be a wait when you sell your items, but that's because someone is individually sorting through every single piece. That takes time. I'd rather they inspect everything thoroughly than rush through it. As for payouts, they are very upfront about how their buying process works. If you're looking to make the absolute most money, they'll even suggest other platforms like Facebook Marketplace. But as a busy mom, convenience is worth a lot. I don't always have the time to photograph, list, answer messages, and coordinate meetups. I'd much rather bring everything in, get paid the same day, and be done. People also forget that this is a business. They have rent, payroll, utilities, and many other operating costs. They can't pay close to retail value and still keep the doors open. The trade-off is convenience, and for me, it's absolutely worth it. Overall, Once Upon a Child is a fantastic place to buy affordable, gently used kids' items and an easy, hassle-free option for selling what your family no longer needs. I'll definitely keep coming back.

I had a really disappointing experience at Once Upon a Child. I dropped off my kids' clothes around…read morenoon and wasn't notified they were ready until about 5:30 p.m. Waiting over five hours just to receive an offer seems excessive. I brought in several items from brands like Zara and Nike that were in excellent, almost new condition. I understand resale stores need to make a profit, but the offers were shockingly low--around $1-$2 per item. The younger employees were friendly and pleasant, but the older gentleman who helped me was extremely rude, impatient, and acted like my questions were an inconvenience. When I politely asked how they determine what they pay for certain items, he couldn't really explain it and responded with a lot of attitude instead of being helpful. After my visit, I read through some of the other reviews, and I wish I had done that beforehand. It seems several other customers had similar experiences with the older gentleman, and I definitely understand what they were talking about. Based on my experience, he came across as unfriendly, impatient, and rude. Customer service makes all the difference, and unfortunately, this experience was anything but pleasant. Between the long wait, the very low offers, and the poor customer service, I won't be returning to buy or sell here. I'd rather donate my kids' clothes to Goodwill than deal with that kind of attitude.

DO NOT BUY HERE! If I could give it a 0 star I would. I bought my daughter a dress at this store…read morefor the first time. When I was paying I told the cashier that my daughter pulled the tag off. I still bought the dress not knowing what was to come. As I am getting ready for my daughter's birthday, I tried on this dress today Thursday before the weekend. The dress hurts her underarms because it's too tight. I come back to the store, Little Angels 5 days later. When I am in the store the "manager" tells me that I can't return the dress because although the receipt says EXCHANGES WITHIN 10 DAYS the policy after COVID is no exchanges. Shouldn't the receipt be corrected? The return policy is contracting if the receipt says otherwise. In addition, she said that even if the policy allowed exchanges she wouldn't exchange it because the tag wasn't on ALTHOUGH I PURCHASED IT WITHOUT THE TAG. I said she should train her employees to let the customer know so we can get another dress with a tag or have them add the tag again. The manager said it's my fault for buying the dress without a tag. This is very unacceptable and I will not be shopping here again. If the manager could have easily exchanged as a one time courtesy to keep customers coming back. But instead she was giving attitude and unprofessional.

Can I get a zero???? The worker choose to email saying it's my moms fault for not reading the…read moredifferent tags and how she wishes I would have said it to her face. Not to mention called me much older. Again (sarcastically) GREAAAAAT customer service!!!! She did point out how rude I was and I apologize I shouldn't call anyone those names but I was quite frustrated with the way my mother was treated. Again I highly recommend going to other stores, where even if it is my mom's fault (although it should have been told before we paid, especially since she asked about getting a refund) they would apologize for the confusion but it's store policy. That would have been the more professional approach.

Great store! This concept makes so much sense--why buy new when you can thrift baby clothes that…read morethey'll only wear a few times before outgrowing them? Even better, you can bring items back to sell once you're done with them (as long as they are in season and current style). The prices are also noticeably lower than many other thrift stores. A few helpful things I learned from the owners: * Bring items that are currently in season * Make sure everything is clean (of course!) * They may not be able to accept everything, since they also purchase items from other sellers They also carry some new clothing and toys. I especially love the Bird & Bean and Dumpling pajamas--I've bought them as gifts for several people. On top of that, they offer books and maternity wear, which makes it a really well-rounded shop. Also lovely local owners that are mamas. Support Local.

High quality spot for pre-loved kids and maternity clothing…read more My daughter found the most adorable jogger set in excellent condition here for a very reasonable price. Whenever she dons it she's showered with compliments. Alameda has a lot of great thrift, consignment, and vintage shops, including more than a couple on this block, so even if you don't strike gold here, you might next door.

H & M (Southland Mall), Hayward…read more May 31,2026 I haven't been here in awhile, lines gets pretty long. There's a bunch of stuff for the whole family: men's, women's and children. They have a bunch of new stuff as usual. Would go back if I'm in the area.

The manager Melissa is a joke!! I tried to return an unopened socked and was told by Melissa that…read moreH&M return policy doesn't take back socks or underwear. She suggested that I called customer service. And I did, customer service said if it's not worn and package is in tack that any H&M store will refund the return. I hope she gets some training. Especially customer service smh.

I'm not a big Gap person. I don't seek them out and usually pass them up when I go to the mall. We…read morewere in the Marina outlet shopping center and had time so we stopped in the gap. At first I wasn't impressed. Mostly T-shirt's and sweat shirts and casual clothing. I'm not in need of casual clothing at this time. Looking on the wall I saw some slacks. They were on sale and reasonable priced so I took a closer look. They had my size, 4, short so I decided to try a pair on. They fit perfect and they had black. I don't have any black pants due to they attract fuzz and dog hair. When I had my dog I got rid of all my black pants due they looked tacky with all her hair on it. There was no getting out of the house hairless. Now that she passed this is the perfect time to invest in some black slacks. I am now ready for fall and winter. It's going to look fabulous with my sweaters and blouses.

This store is always clean. Anytime I walk into a department there are staff around. I'm always…read moregreeted and asked if I need any help. The clothes is always nicely placed. I can almost always find the size i'm looking for and when I don'tI just ask someone nearby and they find someone to help me or if it's their department they go to the back and look. Almost every time I find the size I need. The lines get crazy long! Especially on weekends so when I do decide to come here I come on a week day and exactly at 10am when they open.

Popped in whilst attending the car show, which they host so brilliantly, and what a gem of a place…read morethis store is! They have a wonderfully eclectic and gorgeous array of clothing and accessories for both guys and gals priced pretty well, especially when on sale, and the staff (Veronica & Co.) is lovely - so inviting, helpful and friendly. Thank you and hope to visit again soon!

A very cool, retro, or should I say vintage, store in Downtown Hayward!!…read more The men's selection is pretty good, along with a good assortment of hats. I didn't venture far from the mens selection, upon entering, you are greeted by very friendly people who work here. The hat section alone will have me coming back here!!

$10.49??? for a Trader Joes reusable bag?! wow what a steal …read more.. a lot of these bags are unfairly priced, there was also a lululemon free bag given at check out for $4.29

I really love shopping here. I have always loved thrifting the thrill of the hunt and not knowing…read morewhat you will find. Eco Thrift has NO fitting rooms so plan accordingly. I wear layered clothing or leggings and a slim fitting top. The store is well organized and sections are clearly marked. As with many thrift stores there are different colors marked down every day please listen for the announcements or check the board. I would recommend grabbing a cart because last time I went I found quite a bit and was carrying around my treasures. As with thrifting you never know what you are going to discover. The last time I went I came out with two fantastic finds one a H&M black cotton dress suitable for work wear and take you straight into evening or happy hour. The ruffle tiered dress I admit I paid more than I wanted to but Google came to the rescue and I saw several original retail prices and I found it over $ 100.00 brand new so I decided to splurge and purchase the dress. Service I can't comment on because I usually don't ask for help and there is self checkout available. But I don't know if my last encounter with customer service I should be flattered or insulted. I was checking out my items and the lady that was working at the front thought I was stealing my OWN jacket that I came in wearing! I said this jacket is mine check the cameras I was wearing it when I came in here! All in all a great thrift store but give yourself time because there is so much to look at. I find if I give myself time I find more treasures rather than just rushing through. Also, keep your finds close at hand with the case of the orange ruffle dress after people saw me put it on they were asking if I was going to purchase it while I was trying it on! There were people definitely waiting for me to put it down. Good Luck and Happy thrifting

Came in from Chicago to visit family, stopped by and got some really great items and very fair…read moreprices. Store was organized and clean, and not overwhelming at all. Everyone was really welcoming and helpful! Thinking about going back before my flight back...

To the owner / front desk lady: Fix your face and don't eat in front of the customer while you're…read moretalking - This is basic etiquette. I had Zara, H&M, Steve Madden, J. Crew, Calvin Klein & even Kylie & Kendall clothing & shoes that I tried to sell. She didn't even take 2 minutes to look through my stuff. On top of that, she couldn't manage to abstain from stuffing her face with food WHILE STILL TALKING to me - rude and gross. She's much older too, you'd think she would know better. Don't waste your time here! Go to Crossroads for better service and better clothing styles. I just got $30 from selling with them today. Thanks for nothing! Also, for this being a consignment store, they sell a lot of new and EXPENSIVE things for kids. Honestly, I'm surprised they survived through the pandemic

5th July '25-I picked up an online order here. Went very smoothly. This is the place to get your…read moreAlameda pride Swag on. Shop is on a side street. They mail orders too. What a cool place man!

Rose is such a lovely lady. She was so helpful and patient with our questions not to mention they…read morehave cool locally themed apparel and other items that make great gifts. I will definitely be back and I would highly recommend that anyone visiting Alameda stop by.