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The Children's Place

2.4 (7 reviews)
Closed • 10:00 am - 8:00 pm
Updated a few days ago

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4 years ago

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1 year ago

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Janie and Jack

Janie and Jack

2.8(5 reviews)
5.1 mi•North Dallas
•$$$$

I don't understand why this place has received such negative reviews since my initial visit to…read moreJanie & Jack last week was absolutely delightful. Anyone who knows me knows that I frequently lament (complain, gripe, bi$%h) to anyone who will listen about the dearth of cute boys clothes available in kids stores. The girls section is always full of glitter and tutus while the boys section is tucked in a corner with a few ugly blue shirts and onesies. But not at Janie & Jack. The store devotes equal square footage to boys and girls selections with a boys area full of some of the most adorable outfits that I've ever seen. I was seriously about to purchase everything they had in my child's size but after my sanity returned, I walked out of the store with a nice ensemble for my baby to wear to church. A must visit for all mommies with boys.

Lady working here was so helpful and welcoming. I sauntered in here one day and a gorgeous red…read moresailor dress just caught my eye and a striped french looking sweater. I went home and looked at items online and realized that the prices were actually lower in the store as they were marked down for the end of the season. So the next day I went back up to the store and the items I was looking at were no longer on the floor and I was like dang those were so gorgeous they all sold out. But then I asked the kind lady about those items and she said that they had taken them off the floor and were packing them up to be shipped off but if I wanted to see any of them she would very happily go back and grab them for me. And she did I waffled over what sizes to get and ended up buying multiple ones. Some of the sizes they didn't have in the store but she kindly ordered them off the Internet for me and had them shipped to my home for free. I'm so happy with my purchase. The quality of these clothes is top of the line and the design is exquisite. One thing I noticed feeling all the materials of the clothes is that they are all nice quality materials, beautiful looking AND comfortable. I'm so against other brands that make dressy baby clothes out of cheap materials that are uncomfortable and scratchy. That was not the case in the store all made from fine comfy materials. I only bought clothes from the girls section but I was so amazed at all the beautiful boy closed. Next time I have a boy to buy for I will hit up the shop.

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Zara

Zara

1.8(107 reviews)
0.0 mi•North Dallas
•$$

This experience confirmed exactly what countless online reviews already warn about: inconsistent…read morequality, poor customer service, and a frustrating return process. I placed a $250 order and received a pair of pink shorts from the limited Special K-Pop Demon Hunters one-time collaboration for my niece's birthday. The item arrived visibly stained, snagged, and pilled. It looked unmistakably like a worn return that had been carelessly repackaged and resold at full price. This was not a minor flaw. It was obvious damage. Because this was a one-time collaboration piece, it is now completely sold out and will likely never be restocked. That makes this situation significantly worse. The only "resolution" offered was for me to return the item for a refund -- meaning Zara's error cost my niece her birthday gift, and I am left scrambling to replace something that cannot be repurchased. I contacted customer service twice -- once via chat and once by phone. Both representatives repeated the same scripted response: return it. The phone representative was dismissive, audibly annoyed, and spoke to me in a condescending tone, as though expecting basic quality control was unreasonable. A global retailer should not be reselling damaged returned merchandise without proper inspection. And if this reflects broader fulfillment practices, that is deeply concerning. A quick search of Zara reviews shows that complaints about inconsistent quality and poor customer service are not new. Unfortunately, I can now confirm this firsthand. I hope this review reaches someone in leadership who is willing to address what appears to be a recurring operational failure. It is unfortunate, because Zara appears to have a strong selection of children's clothing and exciting collaborations with major brands and cultural franchises. However, partnerships of that scale deserve fulfillment standards that reflect the value of those names. Based on this experience, I will not be ordering again.

My husband and I shopped at ZARA on January 21st. He purchased a pair of pants and a cardigan. He…read morekept the cardigan but the pants were too short and he wanted to return them. He paid cash. The associate verified his phone number. He never received a text receipt. I called the ZARA customer service 6 times! They were absolutely NO help. Each time they said that would follow up. They did send me a receipt with the cardigan, which I kept, but sent me a receipt from another customer with their master card number. How irresponsible! I asked the manager if I could just get a store credit ..her reply was No without a receipt. She told me I could get something for $13, nothing in that store was $13 at that time. I was in there today,Feb 10 to take care of this matter. I work retail and understand how important customer service is. I'll never shop at the Galleria ZARA!

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The Children's Place - childcloth - Updated May 2026

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