Let me start off by saying,I don't yelp often, and so when I do yelp, it means someone has blown my mind and expectations with wonderful, pure and ecstatic happiness, and has impressed me so much that I feel I cannot continue existing in this world without sharing with my fellow human kind in order to spread the goodness all around. OR...it is because someone has undoubtably done me so very wrong, on every level, from top to bottom to sideways to 2nd, 3rd, and 4th dimensions, that I feel I would certainly fail my comrades in life if I chose to not share such an agregiuos assault upon myself by this person, often representing a larger company, store, etc...
And so, today I write about what I felt to be a total and utterly shameful series of events at Buffalo Exchange in Dallas. Note: My regular Buffalo Echange is in Austin, and I can't say enough glowing things about that team-holla Austin BE! Lucy, Kat, and all you other amazing women and men who without, Buffalo Exchange Austin just wouldn't be the same.
Back to the literal CRIME at hand at Buffalo Exchange Dallas. I was driving through the Dallas area and decided to try out this Buffalo Exchange on my way up to New York City, where again, like in Austin, the Buffalo Exchange Manhattan rocks! Back to Dallas , I bring in about 4 boxes, 1 large duffel, and two smaller bags. I put the belongings that would fit on the table onto the table as the woman began to sort. I would take items away and put them back into their bags as she continuously rejected just about everything. That doesn't even matter. So, as you can imagine, there were clothes and bags/boxes abound and around me. At some point, another customer perhaps or an employee (this is my theory as to what happened as there is no other possible scenario-I am not clear WHO stole my Jimmy Choo's) came up to my bag as I dealt with either putting rejected clothes away, or pulling out more soon to be rejected clothes to pile up onto the counter, and stole my gold gladiator Jimmy Choo's, NEW, like $800 new, and walked out the door or wherever with my shoes. As appalling as this is, one would think the employees, including the manager who was standing right there, not actually doing anything as far as I could tell, should pay more attention to what's going on around them in the store than gossiping and giggling quietly amongst themselves.
To add insult to injury, I was told that they would have to review the tapes which "could take awhile."
God help us if these tapes don't even exist.
"How long?" I ask, holding back tears, thinking this is like a kidnapping of sorts, on a much less important level of course, but the longer it takes to review the footage, the smaller the chances of recovering MY JIMMY CHOO'S would be.
They didn't know. They avoided making eye contact with me. They avoided telling me anything at all really. Instead, I was promised a call back later that day. Guess what? No call. Duh. I could've guessed that, I expected crickets actually. Now it's today and I wonder if they will call. Maybe. Probably only because of this yelp.
Maybe I am overreacting but I don't think so. It's your store, Buffalo Exchange. It's your responsibility to offer a safe environment for clients to sell YOU their items. Obviously your own loss retinitis goals or whatever it's called are important. But what about me? The person who provides you with the Jimmy Choo's, the Madewell, The Haute Hippie, The Elizabeth and James, etc, etc, etc....what is your company policy on protecting me, and reimbursing me, and doing what you said-like calling me? I am so beyond anything but a fire in my gut, rage towards your store, and the sadness that because of your lousy and poorly managed store, my beautiful Jimmy Choo's are long gone.
Either way, I am going to file a police report and figure out what happened here. It's absolutely not fair to me, or any of your clients. In the meantime Buffalo Dallas, get it together. follow through even if it's just to say you don't know anything yet but you expect around 7 pm tonight or whatever it is, communicate and make it right. It's gross I have to even go to such great lengths for a lousy phone call. Because you know what? That's not gonna cut it. I want my shoes back. They were in your possession while you went through my items to buy and you allowed them to walk off. Make it right. I am rooting for you Buffalo Dallas. read more