I've been shopping at ClothesHorse for almost two decades. Even after moving to Houston 10 years…read moreago, it's still my first stop whenever I'm back in Dallas. Few of the longtime employees remaining truly understand what has made Clothes Horse a Dallas institution. They greet customers, offer assistance, acknowledge people when they enter, and create the kind of upscale shopping experience that keeps customers returning to this gem of a store. Unfortunately, some of the newer employees don't seem to share that same customer-service mindset. The atmosphere feels different, and some of the attention to customers that once set the store apart appears to be fading. With that said, my loyalty to Clotheshorse runs deep, and I continue to have great respect for the manager and the few longtime sales associates. I'm hopeful that the store can recapture the level of service that made it so special for so many years. I'll keep giving it another chance because Clotheshorse has been one of my favorite Dallas shopping destinations for a very long time.

This was my first time consigning items at this store, and I was heavily debating doing so after…read morereading other reviews. The first time I came to this location, I went into the store portion. I was greeted politely and directed around the corner to the back, where the appraiser is located. That day, my interaction with that lady was uncomfortable. She had a condescending tone and a bad attitude. She even said one of my items was "jacked" and refused to take it. Overall, it felt like my presence was an inconvenience for her. Against my better judgment, I let her take the other items. Fast-forward about a week, and I decided to pay a small fee to retrieve my items from the store. Once again, I was promptly and warmly greeted by the store staff, who directed me to the appraiser again. It was the same appraiser that was present previously. Again, my presence is an inconvenience to her. I tell her why I'm there, and she tells me to go to the store portion. I tell her they directed me back here, so she calls the store staff via her phone and refers to me as a "little girl." I went back to the store portion and the same staff apologized for the miscommunication, and began helping me retrieve the items I had previously agreed to consign. The remainder of my interaction with her was very pleasant. It is quite disheartening writing a review like this, considering my only reason for doing so was the negative experiences I had with a single person.

I've often heard the advice, "If you want the best thrift store finds, be sure and shop in the…read morewealthiest neighborhoods." This well-curated store proved that maxim true as I found a lot of true vintage pieces, quirky and in excellent condition. The accessories here were also plentiful. Lots of unique hair clips, chunky jewelry and handmade Etsy-esque items. I caught and released a Free People mini-dress and a Diane von Furstenberg wrap. Surprisingly, there was a unhoused gentleman having some kind of altercation with himself just outside the store as I was leaving. It's definitely not an area where I would usually expect to see something like that.

From a seller's POV, I already knew they wouldn't accept everything I brought in and their buyers…read morewould lowball everything, but after clearing out my closets for Spring and reviewing everything with a close eye, I realized some items might be worth getting some money out of rather than donating it all to the local thrift. Unfortunately there really isn't a market for a lot of my clothing and shoes in the OKC metro area and I wanted to get out of town for a bit so I decided a road trip to Dallas was necessary. The store itself is clean, has parking right out front and the staff was pretty friendly and reasonable. In any other situation I would do trade, but for obvious reasons this time I did cash. I got enough money to pay for a full tank of gas on the way home, despite selling them premium vintage and designer pieces. My biggest complaint is that I was told they are only looking for natural fibers, but the clothing they are selling is synthetic fast fashion.

This store is a girl's dream. Cute clothes, cute jewelry, cute purses, cute sunglasses at…read morereasonable prices. Plus on their grand opening they had FREE BOOZE and a band. I didn't' try any clothes on, but saw a lot of things I would like to add to my wardrobe, so I will definitely come back. I did walk away with a new purse ($39) and a new ring ($16). Definitely stop in here next time you're in the Bishop Arts District.

Madly in love with this boutique. They have a weekly deal that adds 15% off certain items…read more.... Accessories, tops, dresses,.. Just CUTE CUTE CUTE. The saleswomen r trendy and adorable. So helpful. Like. Nothing bad to say. AND IT SMELLS DELIGHTFUL!!

Love this store and all of the associates who work there! They know exactly what size I need and…read morewhat will look best on me. Thank

This was my first experience ordering from this company, and I'm extremely disappointed with how…read morethey handled a simple return mistake. I accidentally included an additional item in my return package and contacted customer service immediately to explain. I had intended on exchanging this item for a smaller size, but saw that they did not have the item in a smaller size. And accidentally left it in the return. I asked that they either return the item to me or issue a refund once they confirmed they had received it. Instead, I was told that because the item wasn't submitted through their Returns Portal, it could be considered "ineligible" and would be "donated". I understand that the mistake was mine, but I don't understand why the company couldn't simply return the item or process a refund. This response was disappointing, especially as a first-time customer, and showed very little understanding or willingness to help.

Cheryl has been amazing- so grateful to her and Jay that came in on a Saturday for a fitting, going…read moreover and beyond the styling there is top-notch highly recommend. Closet is off the charts!

I have purchased 10 suits from Cheryl and loved the experience, selections and also have Jay join…read morein to share his expertise on style and fabrics. I'm looking forward to my next selection

Stopped in briefly on my way out of the city to find a vintage, Dallas-feeling gift. Limited time,…read morebut I found a western clutch that fit the bill. Friendly staff and a solid selection of vintage pieces.

Good selection, very good prices, nice people. Mostly 80s and 90s jeans, tees, and sweats, but…read moreother stuff mixed in. What's not to love?

Went in to check their selections and I would not consider this a vintage store at all. A large…read moremajority of the clothing was shein. Needs way better curation if it wants to stand a chance of competing with other local vintage stores

Super cute store with a wide variety of clothes to choose from. We will be back! Not only 70s…read morelooking clothes

The store is nice and the fabric swatches are good, but the final sportscoat was way off on…read moremeasurements. I had to spend $250 at another tailor just to get the fit right. Their prices are too high to miss on the tailoring.

Who needs a suit?! I am 46 years old and I have never (in my…read morewhole life) had a suit purchasing experience like this! KT was amazing! Stephanie was equally amazing! And I walked out of there today with the best custom suit in the world! Ha! Seriously, if you are wondering if it is worth it or not to spend a little extra and get a custom suit... it IS WORTH IT... as long as you get it from Q Custom Clothiers. Now... I just gotta save up for my next purchase... I WILL be back! Thank you!!!