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    The Children's Place

    5.0 (1 review)
    Closed 11:00 am - 8:00 pm

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    1 year ago

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    Cookie's the Kids Department Store

    Cookie's the Kids Department Store

    2.2(9 reviews)
    3.8 miSoundview
    $$

    This company has the worst customer service of any business I have ever dealt with. Their website…read moreshows all sizes of a product are available, that you can add them to your cart, and then allows you to purchase them. Days later they say your sizes are out of stock. You call them and they have other sizes available, but their website still says ALL sizes are available! They suggest you go on line and make a new order. You are still confused as to what sizes are available. They still want to charge you more shipping to order the new sizes and will not apply promos you used in the original order. Then they want you to find new promos yourself online and call them again to apply the promos and match them to sizes available, even though it says all sizes are available. You can waste hours with these people. Again, worst customer service I've ever dealt with.

    Today me and my beloved wanted to get some clothes for our little man,so we went to cookies,because…read moremy wife had a credit of an item that was returned and wanted to use it before we lost it, but when we got there, I did not think, that asking a question would be a mind bender, all we wanted was some white socks and it was like asking a jackass to sit on your foot, they where very unhelpful and when you wanted to get an item from the wall, you had to go through the jungle of fixtures and the racks were so close together that the most skinny person could not go through. Avoid this cookies with all cost they are bad for your health. Now the only thing I can say they have good they can move the line to get you out of there .

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    H&M

    H&M

    1.6(7 reviews)
    0.2 miCo-op City

    This store is never organized properly and they have limited stock of clothes. I always shop…read moreonline, especially for my son and when i come into this store they never have even half of the items i find online for him. Esp highly requested character items. It's also very disorganized all over. The registers are always crowded and slow and staff isn't always the most helpful. I had high hopes for this store but it's def not my fave

    H&M has been one of the major store attractions for The Mall at Bayplaza since it's conception a…read morefew years back, besides the two anchor stores (JCPenny & Macy's). This location leaves much to be desired. The staff on the floor and in the fitting rooms are less then helpful. The lines are always wrapped around the store. Disregarding the increasing length they only seem to open at maximum, two registers. If you have 1 item, 30 items, or just a simple return you must be prepared to wait on line @ minimum 20 minutes or more. This has been my experience both on different days and at various times of day, no since of urgency to be had in this store. I will say once you have arrived at checkout, this is the one area where I have never come across an indifferent employee. The staff @ the registers, manager to be as pleasant as possible even while dealing with the never ending lines. My most recent visits to the location have been to return only do to the convenience of the location and no real appeal to shop for an exchange. Just A Note: The brand lost its appeal to me, after the inappropriate monkey green sweatshirt photo shoot. I had some old gift cards to get rid of and after the last visit, the appeal was further soured for me.

    Carter's Babies & Kids

    Carter's Babies & Kids

    4.0(3 reviews)
    0.1 miCo-op City
    $

    I came down here this past Saturday to shop for my first baby. I received phenomenal customer…read moreservice from the minute I walked in. But what really blew me away was the customer service I received from the cashier. Her name was something Martzel- I'm not too sure if that's accurate or proper spelling but I do know she mentioned how her name was complicated and a lot of people don't really know how to pronounce it. But nonetheless she was really friendly, she had a huge smile on her face, she asked me about my pregnancy and how I was feeling. She told me about signing up for discounts and every time I spend a dollar it'll basically help me save money. She was really kind and really fast yet steady with no rush. She even gave me a coupon and brought my total a little lower than it what it was. Customer service is about smiling big, keeping eye contact, making sure the customers found everything good, if they were missing anything, keep conversations small, simple and kind and she went above and beyond. Thank you for your great service!!! Because of you I will come back to this Carter's!

    I have mixed feelings about this store. I had couple of okay visits but mostly annoyed and today I…read moredecided I am never coming back, again. I usually shop online and order store pick up. And I have been so many times to the store as it is the closest. had several issues and inconsistencies. Whenever I go for a pickup I get this attitude from the store employees , lately from the same person. Once when I asked if she could help me , she just asked how many packages. No hi, no greeting, nothing. She seem annoyed by the fact that they have to go back and pick up. And she told someone else to do so. Didn't even do it herself. Another time at this store again, while someone was looking for my package, I had to wait 15min bc a shipment arrived at the same time she was there and she forgot about the fact that she was back for package, me waiting there - just like that. I like going to the store as baby clothes are so cute and I love buying from there, but the prices/ discounts are confusing and there is no clear way to know the prices before I get to the cashier. No pice check point in the store, as far as I know. I try to check prices with barcodes from the app, but not always so convenient. Today was the last straw. the store was literally deserted when I arrived. I went there for returning for pajamas the size is small and pick up new pajamas that I ordered online with one size up. The cashier somehow made the return+new purchase so complicated with my account, credit card, store credit card etc etc that I couldnt understand whether I had to pay extra 2$ or got back $2. Any case, I used my card but I don't remember getting a receipt either. Cant find it in bag also the money doesn't seem to be in or out from my card. And someone I assume who is the manager, was there to help but she was more scolding rather than kind as she get my new package from the back. Look, I understand if it is a long day, but still I do my best to be nice and I expect that as well. I come down to store taking time for this, but I feel like I really get attitude in the store most of the time, wait long lines most of my visits as well. I no wonder so many mortar and brick stores are closing!! Customer service is everything these days and I am not going back this store again. With thanks to online ordering , I get me package right in front of my door with no attitude, no delays.

    The Children's Place - childcloth - Updated May 2026

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