I did everything in my power not to write a review because I like the products. I placed my order on March 16th. I received an e-mail on March 21st stating, my order is ready. Some of the items were too small so the nice Manager reordered the items. I waited and waited for an email and never received one. I went to the store to check and the items were there but had expired 2 days before. The items were still there and I tried to purchase them with the gift card that I was given when the order was placed. The card only had eight cents on it. I was told we couldn't give you the order because we don't know where the money is ( BUT I PAID ONLINE AND THE ITEMS ARE NOT IN MY POSSESSION ) and I would have to call customer service on Monday. On Monday I returned to the store and the Manager calls customer service and was told, I would be issued a gift card and I would receive it in 2-3 weeks. I thought that was unacceptable and I called myself. I was informed the same thing. I asked to speak with a Manager, and the Manager that I was speaking with ( He) asked why??? They Ain't going to tell you anything different. I disconnected the line and went back into the store. The ladies said they would hold my items until the issue was resolved. I get up this morning to get all my dates in order to call and see a refund had been sent on April 17th via email and I was watching for a gift card in the mail. Ok...... I have my refund so I'll just get my items. I called the store to make sure my order was still there. I asked for a manager because I would assume the Managers would be aware of a situation that is going on. I asked her to check in the bin and she said she will check in her system I tried to explain to her the situation and she said ok, hold on let me check my system and hung up on me. I called back and she said the items were not there. I am very upset and have wasted my time and money. I feel like I have been robbed. I would love to give a 5 star because of the variety and quality of the merchandise but I can't because of the poor customer service. read more