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    Citi Trends

    3.3 (3 reviews)

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    Ross Dress for Less

    Ross Dress for Less

    3.0(26 reviews)
    4.0 miMedical Center
    $

    visit here during rodeo month, and it was not as busy as expected to be. It was a easy breezy…read moreshopping spreezie, I picked up and $5 scarf that was a beautiful pastel polyester material. Service was fast and friendly. No long line, and no large crowd, during the houston rodeo week. Which is what I was expecting.

    I recently purchased two sets of Nautica socks at the Ross on Kirby in Houston…read more When I got home and tried them on, I found that they were slippery and made my shoes squeak (probably why they were at Ross). Living 50 miles, I called ahead and was told by the person on the phone that there wouldn't be a problem returning socks without a receipt. I made the trip in rush hour traffic (seriously), only to be told by the manager, who confirmed that she was actually the same person I talked to on the phone, that no return could be made without the original packaging. I replied that the socks didn't come in a package, only a wraparound sticker and a plastic fastener. She replied that she knew this, but considered those things to be the package. Really?!? To any sane person, those things are just trash! I suggested that she just scan an identical item from the shelf, but she refused, saying something like there was a chance of scanning the wrong one. I knew that there were only two versions of this product, though, because I had bought one of each version! It's standard practice for retail stores to grab a matching product from the shelf in order to scan the UPC. Her refusal to do so seemed to be a deliberate attempt to save face and deny my reasonable request. This misleading info and poor service wasted my time and fuel. I reached out to the corporate office, to give them a chance to make this right, but all they did was quote the return policy, which I did not run afoul of. To be more specific, the return policy does not require that the item be in its original packaging. I will be happy to remove my poor review of Ross Stores when they issue me a refund. Until then, y'all are better off going to the competition. There's plenty out there.

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    Citi Trends - fashion - Updated May 2026

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